485 comments found.
hi i can’t license the theme
Hi,
Sorry about that, could you please kindly re-clarify your request in a bit more detail? If you have difficulties please contact us via live-chat or our ticket system and our engineers will kindly assist you
regards
how can i edit the sliders photos and text?
Hello,
You can edit it from the Dashboard > Slider revolution plugin settings area.
regards
i need you to help me install the tracking system plugin in my theme i purchase from you. so that user can track information of their shipment
Please try to understand that you are asking for the feature which is not included in the theme by default. We didn’t mention anywhere that our theme integrated with a tracking system as you wish. Your request is out of the theme support scope according to the ThemeForest support policy -> (https://themeforest.net/page/item_support_policy)
regards
tracking shipment on the theme i purchase., how do make it function well, for tracking shipment of client, it very important for me,
Hi,
It needs to bundle this form with any Tracking system. Because it’s a simple form for tracking systems.
regards
I just need the tracking system there, that all i want
There is no such kind of possibility in the theme by default. It needs to modify the theme templates in order to realize your request
regards
pls, i want it to be modify now, because that is the main service i need, you mean i need to pay extral for that? and if extra cost is more than 20 to 30 usd, i cant pay, and you have to make refund for the theme, because service i need is not in it. tracking service is major reason i need it
We didn’t mention anywhere, that the theme includes a tracking system according to your request. Also, please note what you’re asking for is actually customization of the item, which unfortunately is not something included in your support purchase. You can read more about the definition of support here (https://themeforest.net/page/item_support_policy) or alternatively you may wish to contact one of Envato’s Studio (https://studio.envato.com/) providers or our theme customization (https://stylemix.net/~service8922366) department who offers this kind of service for a reasonable fee
regards
fine, but now i want you to do it now, where i (admin) can manually add current locations of shipments, so that customers/clients can track with tracking number generated
Hello,
Thanks for the suggestion; We appreciate you explaining how it would help you out. While that feature isn’t currently in our development roadmap, please use an additional plugin and integrate it to your site via editing the form on the header.php. Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions.
regards
i need you to help me do that, or send me video on how to do it, because i am not a programmer
We have already told you, the customization of an item, unfortunately is not something included in the theme support. You can read more about the definition of support here (https://themeforest.net/page/item_support_policy) or alternatively you may wish to contact one of Envato’s Studio (https://studio.envato.com/) providers or our theme customization (https://stylemix.net/~service8922366) department who offers this kind of service for a reasonable fee
regards
hi, is possible to remove the written “read more” from the part dedicated to the services in the homepage? And how can I make it?
Thank you in advance, Sara
Hello Sara,
Could you clarify it with screenshots? Which demo layout you are using?
regards
hi, thank you very much for your answer.
The themo is this: https://preview.themeforest.net/item/transcargo-logistics-transportation-wp-theme/full_screen_preview/13947082?_ga=2.26202169.521047476.1562029311-763314149.1561546070
Unfurtunatly is not able to attach screenshot in comments… Anyway in the homepage in the services section (under each service) there is a link that says “Read more”. I just want to remove the link “read more” because I don’t want open a new page for each service.
I hope my question is clearer now, thank you in advance
Sara
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/ Our support engineers will kindly assist you.
regards
Hello,
I have bought Transcargo WP theme Yesterday and after I installed the theme, I realized few things, 1. The footer menu is not appearing even though it is set on theme settings. 2. The navigation is not working and I need to add my images 2. The theme setting does not look like what I saw in demo even though I installed demo content. What I’m seeing is more of this characters,
full_height=”yes” css=”.vc_custom_1449213766351{margin-bottom: 60px !important;background-image: url(http://tanlogs.com/wp-content/uploads/2015/11/placeholder.gif?id=1051) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”vc_hidden-lg vc_hidden-md vc_hidden-sm”]vc_column offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm” css=”.vc_custom_1449213666600{padding-top: 40px !important;padding-bottom: 40px !important;}”[vc_column_text]Starting from loading to unloading and maintaining the highest standards in terms of safety while in transit, we take nothing to chance./vc_column_text/vc_columnvc_row css=”.vc_custom_1450264294682{margin-bottom: 80px !important;}”[vc_column_text]Hello,
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/
Our support engineers will kindly assist you.
regards
Thank You! I will try Live Chat
You are welcome 
regards
We have a child theme of Transcargo with special CSS done by Stylemix as an upgrade a few years ago, the site has been amazing! However, with Wordpress 5.2 requiring an updated version of PHP we decided to install PHP7. When we enable PHP7 on our site the page starts to show characters that never existed before (Æ, Ø and Å’s). Our host has updated MySQL as well as checked the encoding, everything works fine on PHP5, it’s only after PHP7 upgrade do they return. We updated our Theme today to 2.2.1, will this have better support for PHP7?
Hello,
Sure, the theme will fully compatible with the PHP7 and please let us know if you have any problems with that.
regards
I still am, I’ve opened a ticket with support. Thanks!
Our team will check your request and reply to you ASAP.
regards
I have purchased TransCargo and I imported the demo content to my website. I can’t change pages content. This is what I get when I press update.
Forbidden You don’t have permission to access /wp-admin/post.php on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Please help me.
Hi,
The ”/wp-admin/post.php” file is a core file of WordPress. So please try to contact your hosting provider team in order to clarify this error.
regards
Okay. And my WpBakery Builder is not activated.
All the plugins which are not free come under our EXTENDED License, so you don’t need to pay for their license to use them. Some of them might have messages requiring activation, but they are already activated on our side. No purchase code needed. When using them under our license you will need to wait for the plugin updates in our regular theme updates. If you want to be able to auto update them from wp-admin, you will need to buy your own personal license for that. Also you can update included plugins via upgrading the theme. We include latest versions of plugins in every update of the theme
regards
Okay thank you. One Last thing. There is no plugin available for me to set shipment tracking.
Please help me on this.
Hello,
You can have a look at these plugins for that: https://www.formget.com/order-tracking-wordpress-plugins/
regards
None of them are free,
Meanwhile, no available plugin for the theme I have purchased?
I should have a premium plugin for that.
Here are free tracking plugins:
https://wordpress.org/plugins/trackserver/ https://wordpress.org/plugins/aftership-woocommerce-tracking/ https://wordpress.org/plugins/smart-send-logistics/ https://wordpress.org/plugins/transizroutes/ https://wordpress.org/plugins/packpin-woocommerce-shipment-tracking/regards
Hi, I have a client who has purchased this theme. I just updated it from 1.2 to 2.2. Now I’m trying to update Visual Composer but it isn’t letting me and asks to activate. I have tried looking for the VC plugin file in the theme files but with no luck. Can you please assist me on this. Thanks
Hello,
Please activate the theme via a token key in order to install premium plugins on your site – https://support.stylemixthemes.com/token-activation
regards
Hi, Thank you. I have done this but I am still not able to update. It says:
“To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer. Got Visual Composer in theme?”
Sorry, there were some misunderstandings. The Visual Composer plugin comes under our Extended license and it is already activated from our side. Also, you need to wait for the theme update in order to update the included plugins.
If you want to update the plugin from your dashboard, you should purchase a personal license of the plugin.
regards
Hello I have purchased transcargo logistics transportation theme is it possible to make a switch to other version in other language I want to translate by my own not using WMPL. IS it possible to display the website in two languages according the choosing language option??? I wan to purchase another trheme to other project bud I have to create website in two languages by my own.
Can you help in this matter?
Hello,
Please have a look at this manual to create a multilingual website: https://www.wpbeginner.com/beginners-guide/how-to-easily-create-a-multilingual-wordpress-site/
Besides that, you can use a WordPress multisite if you want to create pages manually for each language.
regards
Thank you, for your reply. Your theme was WPML ready so I have decided to purchase WPML plugin but now I have a problem because the WPML option has disappeared from the WordPress dashboard from left bar.
It was visable before but now it`s missing. How to recover this WPML option in wordpress dashboard? I want to purchase WPML Plugin and install to your transcargo theme propperly,
Please help me in this matter.
Best regards Konrad
You can purchase the WPML plugin here – https://wpml.org/. If you already have purchased the plugin and the WPML section isn’t appearing on your dashboard, please create a ticket with your site credentials. Our support engineers will check the problem for you.
regards
hi, i bought your theme few years back via our web developer.. unfortunately, when i updated the theme from 1.4.2 to latest version the customize is lost. (all logo, colors, h1,h2, menus) and yes i did use child theme. any idea why?
Hi,
The theme update process doesn’t change/delete the content and settings by default. The customization progress shouldn’t be lost if you were using a child theme. Please make sure that you have correctly updated the theme -> https://support.stylemixthemes.com/how-to-update-a-premium-theme Also, here is a manual about child theme -> https://support.stylemixthemes.com/forums/topic/child-theme/
regards
hi after i click update theme with just one click it installed and updated the theme. but when i navigate to my site. it says The parent theme is missing. Please install the “nsw” parent theme. the website just wont load
Could you please clarify where did you buy the theme? If the item was purchased from another account, please create a ticket with your site credentials and our support engineers will check the problem on your site.
regards
Hi ,I purchased the theme a while back, I recently carried out latest theme update and I have noticed that my projects and news page have disappeared, wondering if this a visual composer issue? thought the licence keys are incorporated in the update?
Hello,
Please submit a support ticket with your site credentials and our team will check your problem.
regards
Can you provide demo tracking no to see how is the tracking result?
hello
we have customization department, you can order such extra job which is not included in the theme
regards
Hi, how can i translate the headher for multiu-language? I need to translate the offices informations from italian to english
Hi,
You can translate via loco translate plugin. Here is a related manual for it -> https://support.stylemixthemes.com/how-to-translate-or-change-strings-of-the-theme-and-plugins
regards
I need to change the language, i’m using WPML and when i switch the language from italian to English the info header remain in Italian
In this case, please kindly have a look at the following guide from WPML plugin authors -> https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/
regards
i mean the offices headher, how to translate it with WPML?
the top bar
Hello,
Sorry for the misunderstandings, please have a look at this manual to translate the header with WPML – https://wpml.org/documentation/getting-started-guide/translating-theme-options/
regards
i haven’t found the strings of the top bar, this manual is not really usefull for my question
We provide you the needed manual to translate the top bar. Please submit a ticket with your site credentials and our support team will check it for you.
regards
Hi, i have ticket 29091 and no one is replying to me. I have trouble with multilanguage.
Hello,
Our team is checking your site and we will reply you on the ticket ASAP.
regards
I’m thinking of buying this theme. Can you give me a video with better explained functionality provided by this theme? thank you
Hi, I have problem with faq section, is it possible to have them all closed and open only if you clic on? now there is always one open
Hi,
The FAQ module is a native element of WPBakery Page Builder plugin and there is no such option by default. You can set Closed option in the FAQ element settings.
regards
Hi, can you send me the contact form of the contact page? i’ve deleted it wrong
Hi,
You can find the demo contact form here – https://www.dropbox.com/s/s8gxmjxv6htxpwz/contact_form.txt?dl=0. Please let us know if you have additional questions.
regards
hi, is possible to modify the color of the color skin with my own brand colors (for example using my red and dark gray instead of red and purple of color skin)? And how can i make it? Thank you in advance, Sara
Hi
you can change custom colors from customizer – site settings – style – custom colors. so it will be applied to whole themer
regards
Thank’you very much for your answer.
I have another question: is possibile to create a onepage website with this theme? Sara
Hi,
Yes, it’s possible. You can remove all the unnecessary pages and leave only the needed page
regards
Hi, But in this way is possible to use the menu to navigate inside the homepage?
Thank’you, Sara
Hi,
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/ Our support engineers will kindly assist you.
regards
Hi, i have some issues with slider revolution, it apply filters sometimes, i tried to add in Slider CSS this: .slotholder {filter:none;} but nothing changed
Hi,
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/ Our support engineers will kindly assist you.
regards
){kind=link}