318 comments found.
Greetings, devs. Pre-puchase inquires: 1) Can I use the potfolio section twice – as two pages? In main menu I need “Portfolio” and the other “Services.” 2) What;s the most compatible way of two-language page – is it Polylang plugin, or would You recommend something else ? 3) Icon Content Boxes – can I have my own icons? I.e. by overwriting existing files with exactly the same format & size?
Hi,
1) Yes, you can create portfolio lists pages as many as you want. 2) The theme officially supports WPML and Polylang plugins. 3) Yes, you can use your own icons, we have a tutorial for that.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
While registering on support-rt.com am getting purchase code invalid error. could you please help me register my account.
Hello,
We’ve just replied your email, please check. Thank you.
After importing demo data, i tried editing Revolution Sliders but it takes me to a Blank dark page. what is the problem? Please help
Hi,
Please make sure you’ve updated the theme and the plugin to their most recent versions and increased the PHP resources http://docs.rtthemes.com/document/requirements/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regard
The theme is not SEO friendly with 404 urls. When the page doesn’t exists you just redirect using 302 error code. Redirection is not needed, 404 error code should be launched immediately under the same requested page.
Hi,
You can disable the theme’s 404 page feature https://cl.ly/d32cb9970583/Image%202019-08-22%20at%2012.47.41%20PM.png and use another plugin or use WordPress default 404 page. We’ll further investigate the issue and provide a fix if needed.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Thank you for your reply, disabling the 404 page feature under the theme settings fixed the 302 redirection.
Hi, can you tell me what your support hours are please? I have asked a few questions a few days ago but I don’t know if these are being looked at? Thanks 
Hi, We’ve answered your questions. Please check our support forums
Thanks I just saw the answers.
Hi, is it possible to remove the lines surrounding the top menu bar?
Hi,
You can check these topics;
https://support-rt.com/forums/topic/vertical-dividers-in-header/ https://support-rt.com/forums/topic/removing-horizontal-lines-from-header/If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi,
I left a ticket in the support forum but no one has answered yet. Could you please investigate my issue? I didn’t get any acknowloedgement that anyone is looking into my issue.
Hello,
It’s been replied, please check this URL https://support-rt.com/forums/topic/layout-framework-issues/#post-106093
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello,
I Bought you perfect theme almost 2 years ago et really enjoying it.
But, I made it with VC. Do you think I can use elementor to create new pages and keep VC on the others pages without any compatibility problems ?
Both builder can be activated together ?
Thank you very much for your answer
Hi,
I’m glad you’re enjoying the theme. Yes, you can use both plugins at the same time. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hi there, presales Q pls
1. do u recommend using elementor or visual composer for faster site speed ?
2. i see your demo is nice, are they elementor or VC pls? such as this one https://businesslounge-demo.rtthemes.com/home-page-iii/
3. do the VC license come free forever with update??
4. can u share how to clone the demo page so i can amend them ?
thxxxx
Hello,
First of all the theme supports both Elementor and WPBakery (Visual Composer) and comes with demo installer for both editors.
1) Elementor easier to use but the speed is not much different than VC. You’ll be using a cache plugin anyways. 2) The main demo has been created with VC but we have an Elementor version as well. http://businesslounge-elementor.rtthemes.com/ 3) Yes. 4) We have a one-click demo installer. You can clone those demos easily. You can check this video https://www.youtube.com/watch?v=K8qNsCig72A
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
hey any ETA by when will you have the option of our team to have carousel slider for team members more than 8 or 12.
Hi,
We don’t have an ETA but it will be added with one of the major feature updates like 1.9 or 2.0
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
ok…was hoping to get this feature soon.
any update on this feature its almost 2 months 
any update on this feature its almost 3 months
Hi, It’s coming in a few days! Sorry for taking so long.
Question before purchase: is it possible to customize the theme colors? (text, icons and each element). I would need to switch from your red to blue, without using CSS but only through the theme panel.
Also, I wanted to know if a demo is available to install before buying. Pending the response, I thank you.
Hi,
Yes, you can change all the color via Customizer. Please check this link to get more idea about the theme options http://docs.rtthemes.com/businesslounge-documentation
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
hey after updating to the new version we are not able to access the customization section…
Hi, We couldn’t reproduce the issue on our test installs. Please make sure the theme has been updated correctly. You can simply follow;
1- Update the theme by using Envato Market Plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater or use FTP to update manually. 2- Update the bundled plugins via Appearance / Install Plugins.
You can find more details about the bundled plugins— https://support-rt.com/forums/topic/plugins-that-come-with-the-theme
Please feel free to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com
Best Regards, Theme support
Hello ! Any news regarding the update ? thx
Hi, The theme has been updated today. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
any plans for update.
Hi, We’re going to release an update in 15 days. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hello,
we have some small issues…we are using the custom slider that is inbuilt it looks good, but on the phone the images get cropped…can we have the images appear propotionally on the phone so also there are issues with spacing below the banner where the text appears.
Hi, Did you try to reduce the minimum height for mobile? Please check https://cl.ly/b3316cf58e1b/Image%202019-05-31%20at%2012.17.00%20AM.png
awesome that worked…just one more thing there is too much blank space appearing below the text and above the arrows on mobile how can we reduce that…
Hi, Can you please provide us your website URL by creating a new ticket through our support forum at http://support-rt.com Thank you!
I bought the theme and according to theme description we don’t need to purchase Revolution Slider. But when I was trying to insert a premium template from Revolution Slider It said that I should have to activate the Revolution Slider in order to get premium templates. What does that mean??? I need to use pre-made templates of Revolution Slider. Tell me how to do that????
Hi,
There are two types of licenses of the plugin. Like all other themes on themeforest, we’ve included the plugin with a stock/theme license. You can use the plugin for free and import our sample sliders. Those other premium contents of the plugin require your own license. Unfortunately, there is nothing we can do about it.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hello
i can’t create a 404 page, in url its always show mydomainname.com/404-2 but i want mydomainname.com/404 only with my page design. can you please tell me to do so.
Hi,
Please post your questions by using the account you purchased the theme or create a new ticket on our support forum at http://support-rt.com with your purchase key. Thank you.
Hello
i don’t want to show the page link for team members (https://businesslounge-demo.rtthemes.com/team/philip-wilson/) can you tell me how can i hide it, i have remove the link from here (https://businesslounge-demo.rtthemes.com/our-team/) but if any one enter my domainname.com/<any team member name> it will open the page with img. i don’t want to show that page. please help me
Hi,
Please post your questions by using the account you purchased the theme or create a new ticket on our support forum at http://support-rt.com with your purchase key. Thank you.
how i could change high and width for the footer and Footer Navigation ? i want to change the high size
why no answer ?
Hi Ahmed,
The footer height and the footer navigation width are depended on the contents and the menu size but you can change the container width to full-width via Customize / Styling Options / Footer https://cl.ly/6c4b5e953026
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
HI, I just bought your theme. After editing a demo page, when i update, it takes me to a 404 error page I have done everything i can. Why is your theme this way. Please tell me how to stop this.
Hi,
Are you using Elementor? If so, this document might help https://docs.elementor.com/article/132-404-page
By the way, please this page as well http://docs.rtthemes.com/document/requirements/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
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