2244 comments found.
Please how can I change the skin to one of the demo. I wanted to use the clothing skin
how do you import this theme into shopify?
Thank you for your reply. I have one more question. Where is the review section on the product. Also, when I import to shopify, would I be able to customize and import items like I can do with the themes that are built in shopify?
Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello. How does one add the “SPECIALS” option to the homepage. the option that has the countdown timer.
Hello,
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hi i need Help im from Germany and i have to add at the product page and card page under the price “incl Tax” how i can do this
Hello,
Thank you for your purchase. Not sure that this request is related to our theme. It is rtaher related to basic Shopify software. Our theme doesn’t have any specific features for this purpose.
Best regards
nvm
The Video header feature does not work (which was the main reason I have bought this theme). I have no idea how to replace the sample video with my own video. I know i am suppose to replace the sample video link ”//cdn.shopify.com/s/files/1/0130/5041/3114/files/Video.mp4?7607761490217037888” with my own video link. However, I have no idea how to create a link to my video in this format. What is “cdn.shopify”? How do I format my video in a way so that it can be uploaded? Please help me! I have already put in a help ticket and they were of no help!!!!
Hello,
Thank you for your purchase. What is the link to your topic?
Best regards
Thank you. It worked. However, I’m still having issue getting the the video to play automatically using the video header? I have to manually press the play button in the corner. I already set change slide to 10 seconds. How can I get the video header to automatically play without clicking the button when I go to my website????
did you ask this question in the ticket?
yes. I am waiting for a response. Here is my ticket: Video Header not playing #55389 Created on Sat, 3 Aug at 1:55 AM Agent: PT-Support2
Hey, there is a problem with image grouping according variant using your metafield editor. It is not supporting if variant have / “slash” in variant for eg. iPhone 6/6s. How to resolve it?
Hello, thousandzero.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will answer your questions.
Best regards
The Breadcrubs does not show collections and sub-collections correctly. For example : My collection is Apparel and sub-collections is Adventure. They are set correctly in the navigation as Apparel -> Adventure.
However in the Breadcrubs if I open the sub collection page it shows Home -> Adventure instead of Home -> Apparel – Adventure.
I recommend a fix for this.
I have tried the FILTER GROUP and all is checked as per the guidelines in the documentations. However, the filter group is not appearing in the collections page.
any hints how to enable it ?
Hello, anabader.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will answer your questions.
Best regards
how can one take the breadcrumbs out from the pages?
Hello, Emeric190.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will answer your questions.
Best regards
Hello, is it possible to increase the logo size? thanks
Hello, FelipeMichelin.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will answer your questions.
Best regards
Hello, We are developing a new Shopify store and we are considering using your theme. The store is not live, and it is currently setup as a development store. Do you have a trial version available that we can install and test in our development store?
Hello,
Thank you for the interest to our theme. Unfortunately we don’t have trial version of our theme.
Best regards
Hi, I haven’t bought this theme. Before I buy, I have question regarding the header logo. When we scroll up looks like header logo disappear. Is there any option we can make header logo visible on mobile and desktop when we scroll up?
Hello,
Thank you for the interest to our theme. We can process this requirement as your personal customization for additional extra fee. Please, let us know if you are interested in by mail – pthemeshelp@gmail.com
Best regards
Hello,
your theme is hardly load the review listing if the product have some reviwes.especially on the mobile. tested by iphone SE
https://wokiee-demos.myshopify.com/collections/trending/products/copy-of-copy-of-waffle-cotton-blend-hoodieHello, zkunzk.
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will check this issue.
Best regards
Hello I am thinking about purchasing this theme. I have a question. I am trying to create a one product store. I was wondering if I could put the product page on the homepage using the wookie theme.
Hello,
Thank you for the interest to our theme. We have 1 product layout – https://wokiee-skins.myshopify.com/?preview_theme_id=43865669721
Best regards
Hello,
Can you tell me how to make the store’s skin looks like your “jewelry” store so i don’t need to customize it myself?
Thank you very much!
Hello,
Thank you for your purchase. You should use Jewelry preset from our source package – http://portotheme.com/shopify/wokiee/doc/index.html#eq2
Best regards
Can you tell me what code I need to paste in the very last step? Thank you.
No need to reply. I figured it out. Thank you!
thank you
Hello, I acquired the Wokiee theme, and I want to edit the Wokiee Category widget to only 3 categories that I manage on my site and I have not been able to place it in a way that looks better, I have white spaces where the others go 2 categories I appreciate your help please.
Hello,
Thank you for the interest to our theme. I don’t see “purchased” badge with your nickname. Did you already buy our item?
Best regards
Hello can we go higher than 95×19px for the main logo it s too small! please help
Hello,
Thank you for your purchase. Please, submit your questions in our support system – https://www.portotheme.com/support/ Our developer will answer your question.
Best regards
Hello. This is a small point, but whenever you click on “add to cart” or “quick view” on any of your themes the background layer shifts slightly to the left. Is that nescessary?
Hello, boopoo.
Thank you for the interest to our theme. Yes, this is caused by scroll bar that is absent in the quick view modal popup.
Best regards
