3847 comments found.
Where can I find the auto reminder setting?
It’s here : https://take.ms/ffBRr
If you can’t find, please make sure to update theme and Tour Master to latest version https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
Same here:
Urgent!
since I have updated the latest version of this theme “Additional Traveller Fields” is not working and also the menu font family does not display at once, you still need to update the navigator to see the font family loaded.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Urgent!
since I have updated the latest version of this theme “Additional Traveller Fields” is not working and also the menu font family does not display at once, you still need to update the navigator to see the font family loaded. See link here: https://www.huaynasexpeditions.com/tour/palccoyo-mountain-trek-1-day/
Please fix that issue since this is very important for customers to book a tour.
Hi,
So sorry for the inconvenience. Could you send an email to: support.loc@goodlayers.com so I can check it? Please include this message so I can know who you are.
Also, for the menu font family. What is the correct font family? I saw it’s Poppins in my side now.
Hi, i got another question: I built ahomepage in boxed style and therefore there is an image in the background. The main page has many wrappers with stuff in it. I would like to lokk the wrappers like “swimming” on the background image – means each wrapper should be shown as a box and between the wrappers there should be space, where the background image can be seen. I was not able to manage this. Is this kind of design possible ?
Hi,
Yes, it’s possible.
Example: http://goodlayers.tienloc.net/traveltour/test-background/ .
Screenshot: https://photos.app.goo.gl/w1XkaKHojoViyEJPA .
Great !! Many thanks. You did a great job with the template !
Good morning. Is there a way to duplicate tours ? Thank you!
Hi,
Please try use this plugin: http://wordpress.org/plugins/duplicate-post. Please go to their setting and enable tour post type.
I already purchased the Theme and now using it to list service provider. The service provider are located in whole Europe. I want to give the user the possibility to search via City or Region. The user shall write his desired City and optionally a distance. The system shall then list all service providers in that region. Additionally to this, it would be even better if the service provider (locations) can be shown as points in the map. When one of these points is clicked, the serviceprovider shall be shown. Is this possible ?
Hi,
Unfortunately, it is a customization. We don’t provide customization, so your request beyond our support policy. Please hire a freelancer to do it for you.
Good day! We have been using your theme for a long time. And now there is a problem. We put on the theme of The city tour. We are trying to change the homepage, but the constructor does not allow this, the changes are not saved (pictures, blocks are not deleted) /, nothing can be changed except for the slider, menu and footer on the main page. Why it happens? Tours can be changed without problems. Website – https://go2.spb.ru/
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
We facing a small Smiley bug from the day we created this site i even requested support once alone with other changes this one is missed out.. my client point out this for fixing we really dont know how to fix we cant find where it is located… we want you to check this and kindly help us to fix it.
u will see the this simly [ ] on the top left side of the home page of https://www.laalegria.in
Hi,
Please send your credentials to: support.loc@goodlayers.com so I will take a look on it. Please include this email so I can know who you are.
Thanks for the prompt reply… i have mailed the details to the mail u requested
let me know once this smily is fixed… looking forward
Hi, please do let me know where I can see the changes in each update version?
Hi,
You can check it in here: https://support.goodlayers.com/document/changelog-travel-tour/.
Little bug, if you create private tour with password access and enable for this private tour booking, user when click in button booking, you can see the tour and begin booking without put access password.
Hi,
Could you change the
if( $tour_option['form-settings'] != 'none' ){
to
if( !post_password_required() && $tour_option['form-settings'] != 'none' ){
in single/tour.php and single/tour-2.php file in tourmaster plugin folder to fix this
Also is it possible to add a particular tour price per day, so that the guest can choose the amount of days they want and the price will calculate depending on the number of days selected? Currently i see only static days like 1 day, 2 day, 7 days etc
Hi,
First of all, thank you for interest
At the moment, we don’t have a way to add particular tour price per day.
Great theme! I have 4 questions.. 1) How do you disable the “X travellers are considering this tour right now” box on the bottom right side? 2) Is it possible to set the price of the tour to display as “FREE” instead of $0? 3) How do you customize text such as “Availability” (should say Tour Date) and “Enquiry”? is there a localization section? 4) Do you have a recommendation on a good way to synchronize a tour with a Facebook event?
Disregard question 1, found it under Urgency message.
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Before you make me wait another 24 hours for an answer, please make sure your ticket support system actually works. When I try to submit a ticket, your site keeps telling me that my purchase code is for a different Envato product. I tried selecting both Tour Package and Tour Master from your dropdown list. The theme I purchased from you is TravelTour. I copied & pasted the purchase code in the email recept I got from Envato for TravelTour. I also tried clicking the green “Verify purchase with Envato” button and it just refreshes the page and makes me select from the dropdown again, so it’s in a loop. This is frustrating.
Sorry for the frustration. Seems like you chose the wrong item. Both Tour Master and Tour Package are wrong ones.
You must select “Travel Tour” from the list. In your case, it should start with “[verified] Travel Tour….” Please check this out : https://take.ms/aQgJV
Hope this help
Am interested in this theme but I have a question, is it possible to disable receipt image as a requirement and make it optional. For example allow uses to send only the transaction code
Hi,
Unfortunately, it’s impossible to do at the moment, I think if you don’t need your users send receipt, you can tell them send the transaction code image only.
Thank you for interest by the way
I need to show in the email costumer “Departure Location” is possible? thanks. Best.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello Googlayers, I would like to clarify about the booking system. Is this a single booking system? We have a problem on your Booking system. If a person would like to book 2 tours at the same time, it needs to book separately. Is there a way to book at the same time for many tours as the guests wanted?
Thank you.
Hi,
Unfortunately, at the moment, we don’t have multiple bookings. Sorry about it.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Good day! What is the required set of plugins for the template to work? Is there any support for the Russian language?
Hi,
Our theme work individual so you don’t need any more plugins to work with. Also, our theme support for translate so you can translate your site to Russian language.
Thank you for interest by the way .
Hi,
Ok running into an issue, there seems to be an issue with the prices of the tours being cropped or split into two lines when seen on ipad or samsung tablet. Plus the prices for related tours seem to be cropped at the bottom as well. Can you please help in resolving this issue asap? Thanks.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, Pre-sale question: Is it possible to remove payment option? I would like customer to fill all the details and to send booking request. I would prefer to discuss payment with customer via email.
Hi,
Yes, it’s possible with our theme. Thank you so much for interest by the way .
Hello, Is it possible to create several payees, i.e. different accounts, so that a tour has a specific payment account? Example: Tour 1 is from provider 1, emails and accounts should be forwarded directly to this provider. Tour 2 is from supplier 2, emails and accounts should be forwarded directly to this supplier. You can create new user accounts. Can I assign certain tours to a certain user?
If not, is there a plugin that would make this possible?
Hi,
Unfortunately, it is a customization (big and complex work). We don’t provide customization, so your request beyond our support policy. Please hire a freelancer to do it for you.
I don’t think there are any plugins can fulfill it.
Hello
Pre-sell question!!
The theme seems great with extended demos. My question is for credit card payment only through PayPal, via Stripe, Authorized.net, and Paymill. Those all are not allowed in my country. We have some bank they have own payment gateways which need to integrate into the website. Does anyone of your developer team help me to integrate it into your plugins?
Thanks
Kumar Lama
Hi,
Thank you so much for interest.
Unfortunately, our team not provide any customization service or similar. But we can suggest you some services if you need.
