Hi,

Please edit your home page and scroll below you will find view options under view options you will find banner type selected as Slider Revolution so choose/set the slider from there and save changes and check your site after removing the browser cache: https://pasteboard.co/I6hP78m.png

Thanks.

Hi,

This is because you are using very very old version of the Theme 4.10 and the latest version of the Theme is 4.11.7, You have to update the WP and Theme and Plugins to the very latest version, I am sure your issue will automatically solve.

Change log: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme: https://smartwave.freshdesk.com/support/solutions/articles/12000052422

Latest plugins: https://smartwave.freshdesk.com/support/solutions/articles/12000007851

Thanks.

I found the font family in “custom heading” but I can’t find it for text blocks.

Hi,

Sorry to say that but there is no Option for Text Block element for setting up the Font Family, you have to use the Custom Font Family using code as showing in this screenshot: https://screenshot.net/7097nu0

Thanks.

Hi,

We have not tested this scenario with the Theme, Please refer plugin doc that which are the Texts for the section of the Post Types it will Import or not, or concerned from plugin Author, but I think this is not possible as the Custom Post Tabs are the Theme default Functionality and it has been set with Custom Text, but you can try it with the Theme may be it will work for you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Just checked your site now and your search works fine there must some cache issue on your side it works fine on my side as you can see in the video:https://jmp.sh/UTpQjSH

Thanks.

Hi,

Please read and follow the instructions written in the below given articles:

1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417

Thanks.

Hi,

Can you please once check after deactivating all the third party plugins and check your site after removing the browser cache, Hope your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress works perfectly fine with a huge amount of Products as well.

Thanks.

Hi,

You can only turn ON/OFF the related products section at single product page from Appearance >> Theme Options >> WooCommerce >> Single Product as showing in this screenshot: https://screenshot.net/50eozie
and related products section shows all the related products of the same category and same tags as well, this is the default functionality of the Theme.

Thanks.

Hi,

1. No, Stripe Plugin is not included in the Theme Package, you have to purchase it separately if you want to use it, Please read this doc: https://woocommerce.com/products/stripe/

2. You can set the Image Magnifying/Zoom for Single Product Image from Appearance >> Theme Options >> WooCommerce >> Product Image & Zoom as showing in this screenshot: https://screenshot.net/9eg38fz

Thanks.

Hi,

You have to use any plugin for it, You can use Yoast SEO plugin as well or any given one listed below:

1. https://wordpress.org/plugins/remove-schema/
2. https://wordpress.org/support/topic/remove-schema-from-website/
3. https://www.prodjex.com/2018/04/remove-the-woocommerce-json-ld-structured-data-format/

Thanks.

Hi, I found out that the problem was on the subject. The Google Search Console generated several errors. I thought the errors were caused by the woocommerce plugin. Instead the errors had been solved by the woocommerce team. After some investigations I discovered that the schema code that generates errors was included in the theme. Google was excluding so many of my products from indexing.

For a quick resolution I removed the following codes from the theme:

1) In the content-single-product.php page code removed ——-> itemscope itemtype = “http://schema.org/Product” 2) in the review.php page code removed ——-> itemprop = “review” itemscope itemtype = “http://schema.org/Review” 3) In the page rating.php code removed ——->? ‘itemprop = “aggregateRating” itemscope itemtype = “http://schema.org/AggregateRating”’: ’’

With these modifications the woocommerce plugin does the schema work (which has already solved the problem) The errors from the console search have disappeared

I hope this temporary solution is useful to someone who will have the same problem.

Thank you

Hi,

Thanks for sharing the solution here, Surely it will help some one here, and I am also forwarding this to the development department for work on it with the future coming updates of the Theme. Again thanks for your cooperation.

Thanks.

Hi,

That Section in Shop Demo 18 is set using Porto Products element, So when you edit the page you will find Porto Products element, and when you edit the Porto Product element you will find all the possible Options inside element setting and there is no Option to set Categories in the particular element those categories are coming from Products Categories directly so if you want to remove or add any one you have to remove or add the category from Products >> Categories, Otherwise you can hide any one using Custom CSS as well.

Thanks.

Hi,

Your site is totally showing as corrupted: https://screenshot.net/y9jq4f2
and you can see a lot of server error is showing in the given screenshot and that is the reason of the site corruption, Please first contact your hosting provider and ask your hosting provider to first solve this for you, and then contact us via our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Ok done! Made a ticket

Hi,

Great!, Now please be patience, once your ticket will resolved you will get the reply of your ticket.

Thanks.

Hi,

Your issue has been solved please check your site after removing the browser cache. Please see this screenshot: https://screenshot.net/y96zkun
and your ticket reply has been sent please check your ticket.

Thanks.

Hi,

Sorry to say that this is not possible with the help of Theme Options this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.

Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid Customization services or hire a developer.

Thanks.

Kindly Refer Image for more details : https://app.box.com/s/88w6i0zb9jicwodnyeqzvi2rmecctdf8

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.

Hi,

Sorry to say that but this is not possible to restrict the Customers to only purchase the single item once, You have to use any third party plugin for it, Otherwise, it requires Customization.

Thanks.

Hi,

Please download the latest Plugins from this Article and Install it on your site and then try to Import the Demo, I am sure you will not find the issue: https://smartwave.freshdesk.com/support/solutions/articles/12000007851
, If yes then please contact us via our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

It worked, but now I can’t download Woocommerce and the demo keeps asking for it. Can you provide a link to download it please. Thanks

Hi,

You can download the latest WooCommerce plugin from here: https://wordpress.org/plugins/woocommerce/

Thanks.

Hi,

You can change it from Appearance >> Theme Options >> Header as per your requirements, from Welcome Message and Contact Info.

Thanks.

Hi,

I have just checked your purchase code, it is activated on site “https://cozycallalily.com/”, Please let me know if it ok for you or I’ll reset it for you.

Thanks.

Hi – we have switched CozyCallaLily.com over to Shopify and no longer using this wordpress theme on it Can you please reset. Thanks!

Hi,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks.