4653 comments found.
Hello Team, I can’t find a way to add “content section” below the products on each collection. Seem like the only way to have content on collections is as a part of “description” which will place the content above the products, and I need below. What is the best solution for this case? Thanks
Hi, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I sent the email 3 days ago, still haven’t got replay. Can you please check? Thanks
Could you please let us know your email address?
Thank you
Hi, We are now using the jewelias-1.0.0-sections-ready theme. Because we are using the Indonesian rupiah, we don’t want to have a decimal point when setting the currency. We changed the currency to Indonesian rupiah and changed the code to Rp{{ amount_no_decimals }} . In the top right corner of the details, the discount ratio is offset and becomes -100%. How can we modify the code?
Hi, we received your emails and we will reply back to you via your emails. Thank you so much
Hi，there is still a problem on the product details page. Subtotal can’t match the unit price. The price of the Indonesian rupiah is Rp299000, but the subtotal becomes Rp2990. Please help solve it.
Please forward this message to our support email. Thank you so much
Hi, We don’t want the decimal point behind the currency, please help solve it and have sent an email to your mailbox. Matt Thanks
Thank you, our technical team will get back to you via your email
Hello again,
1. What is your estimated response time if I send 12 issues/updates to support@halothemes.com?
2. Can the product variant be a standard Shopify dropdown, not a select option: https://prnt.sc/ow90yn
3. My website project requires advanced filtering in category pages. Would these apps work in the theme? https://apps.shopify.com/product-filter-search or https://apps.shopify.com/smart-product-filter
Thanks.
And…
4. Can the product page tabs be re-arranged, for example the ‘Custom Product Tab’ be moved next to ‘Description’?
Hi raagjams,
1: It depends on the nature of your requests itself, if they are easy or difficult. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. At weekends, our support is also limited because Customer Service Dept., doesn’t work on the weekend
2: Yes possible, you can setting in theme editor
3: These apps works with our theme. This app: https://apps.shopify.com/product-filter-search is our partner.
4: Yes, it is possible, change in css file and we will adjust in theme option for you to easy change
I purchase this shopify template and can not load to shopify at all. The file is over 500MB. I ask for help but no response at all. Very Frustrated!
Hi suelynn2016,
You forgot extracting/ unzip the package. You need to extract the package you downloaded from themeforest and upload the correct theme source.
See our instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you’ve just downloaded.
3/ Find this file: ella-3.0.0-sections-ready.zip in the folder New Ella Sections Ready 3.0.0, then you just need to upload ella-3.0.0-sections-ready.zip file to your Shopify store.
For further support request, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi,
is it possible to not show the search bar at all?
Thanks
Yes, possible, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Yes I did – but haven´t heard back so far. please respond
We already replied to you 
Hi,
is it possible to set a background color/shadow on the slide description since we don´t have a single colored image and the text is hard to read?
thanks
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Yes I did – but haven´t heard back so far. please respond
Now i am having problems with my cart button. when a customer adds a item to the cart it only shows whats in the cart when you either refresh the page or go to another item page. Also it doesn’t allow you to click on the cart button. when you point to it, it rolls down then rolls back without allowing you to go to checkout. My customers can’t check out
Hi deefunk,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I have emailed 2x please respond to this matter
We already reply to you
I see it, thanks for the quick response
Hi, in the checkout page, after inserting the address details and confirming the shipping, in the page of selecting the payment, the theme payment box size become bigger and accordingly the order summary text is affected, could you check it.
Hi habdullah,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi there,
we like the theme very much so far. But what´s the difference between grouped products and bundles? We couldn´t figure out that so far…
thanks in advance.
Hi ecommerce71,
The difference is about the style and bundle has discount feature which is not available in group layout:
Group product is this layout: http://prntscr.com/ov1t87
Bundle is this layout: http://prntscr.com/ov1tq1
To setup these features, you need to follow our instruction step by step in user guide
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
thanks
recently-viewed-products.liquid (section) seem to be full of “raw” and I think it’s causing errors in adding to cart and reviews. Could you please check into it and send me a cleaned up file?
Hi,
We received your email and will reply back to you via email. Thank you
Hi, i installed the theme on my site but I don’t see sidebar section to customize. Is this a glitch or what? Please help. Thank you.
Hi,
Please setup in theme setting. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi, is there any way to change “© 2018 Ella Demo. All Rights Reserved. Ecommerce Software by Shopify. Shopify Themes by HaloThemes.com.© 2018 Ella Demo. All Rights Reserved.”
I can’t find it anywhere in the footer.liquid files…
Thanks!
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
How to disable the Drawer-Cart??
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello, my klaviyo tracking (product view) stopped since August 3rd – it looks like maybe a theme update caused a problem. could you help me please to check?
Hi Softlensqueen,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
i’m already email you, please your assist. thank you
Thank you but please also extend your support time, it was expired on 25/12/2018.
Done, please reply the email and assist me. I need your support asap
Thank you, our technical team will check and get back to you via email. Please keep contacting us via that email thread. Thank you
Hey, you having a bad business. you said if can help me if pay $40 for extend my license but after completed the payment, you said if need to contact the App provider (klaviyo) to get the support Because it is an app feature.
your support is very crap, i lost $40 just only for hear a solution like this 
I’m very dissapointed to having a bad experience with you guys….
Hi Softlensqueen,
We think you misunderstood us. Let us explain to you here:
- Your support time was expired on 2018, under policy of all templates sold on themeforest, when you need support from theme provider, you need to extend support service if it was expired.
- We don’t know the issue you mentioned will be caused by app or our theme, we have to check, and after checking, if it is problem from app, you need to contact to app to help you resolve.
If this is the issue from us, we will support you. Your support extension is not just for this request, it is because your support time already expired. We don’t make money to any of our customers, we just follow the policy.
If you send us another request with theme which we can support you successfully, you won’t say that. But please note that your problem is not from us after checking
Best Regards, HaloThemes
I already explain my issue and you said if your support will assist me by email and request to extend my license before. You should know the issue can not solve by you but why you still keep me to extend the support license? If you can not assist me, i never need to extend my support license.
In your previous comment, you said “it looks like maybe a theme update caused a problem”, that why we have to check your site first to let you know what is the reason of issue. Thank you
The pop-up newsletter/coupon offer box keeps showing up even when closed. How do I stop this?
Hi stpaul,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi! I sent ticket to your mail but not get answer, please check your mail, and why footer default, footer 1 – 4 are blank
Hi,
Could you please forward this message again to support@halothemes.com
Our team will check and reply to you ASAP. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. Thank you so much
hi is there a way to add the ajax upsell cart function to the furnitica theme?
Hi kaipham,
It can be custom work. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Uploading logos for PC and Mobile are tricky.
The default logo for PC is too small. When I increase the Max Height perfect for desktop, the tablet logo image is too big – it should automatically down-scale appropriately.
The default logo for Mobile is too small. When I increase the Max Height, the logo does not change size and still looks too small. Unless it’s a square ratio 1:1 image size.
Hang on, the Mobile logo is the same as Tablet logo?
Please clarify how this works. Thanks.
Hi raagjams,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello, is the theme using dated payment logos in the footer?
I’ve not setup the payment methods, but the example theme is showing the old PayPal logo, old Mastercard logo, etc.
And they look low-resolution. Can I update them?
Hi raagjams,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Im having trouble with setting up photos for my collections on the collections header.
If i go to the page for Men and add a photo (of a man) and then do the same on the women’s page it shows the same photo for both. Why can i not have separate pics for men and women. i was’nt able to change the code
Hi deefunk,
Make sure you followed this instruction correctly: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/collection_header
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
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