4650 comments found.
I purchase this shopify template and can not load to shopify at all. The file is over 500MB. I ask for help but no response at all. Very Frustrated!
Hi suelynn2016,
You forgot extracting/ unzip the package. You need to extract the package you downloaded from themeforest and upload the correct theme source.
See our instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you’ve just downloaded.
3/ Find this file: ella-3.0.0-sections-ready.zip in the folder New Ella Sections Ready 3.0.0, then you just need to upload ella-3.0.0-sections-ready.zip file to your Shopify store.
For further support request, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi,
is it possible to not show the search bar at all?
Thanks
Yes, possible, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Yes I did – but haven´t heard back so far. please respond
We already replied to you 
Hi,
is it possible to set a background color/shadow on the slide description since we don´t have a single colored image and the text is hard to read?
thanks
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Yes I did – but haven´t heard back so far. please respond
Now i am having problems with my cart button. when a customer adds a item to the cart it only shows whats in the cart when you either refresh the page or go to another item page. Also it doesn’t allow you to click on the cart button. when you point to it, it rolls down then rolls back without allowing you to go to checkout. My customers can’t check out
Hi deefunk,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I have emailed 2x please respond to this matter
We already reply to you
I see it, thanks for the quick response
Hi, in the checkout page, after inserting the address details and confirming the shipping, in the page of selecting the payment, the theme payment box size become bigger and accordingly the order summary text is affected, could you check it.
Hi habdullah,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi there,
we like the theme very much so far. But what´s the difference between grouped products and bundles? We couldn´t figure out that so far…
thanks in advance.
Hi ecommerce71,
The difference is about the style and bundle has discount feature which is not available in group layout:
Group product is this layout: http://prntscr.com/ov1t87
Bundle is this layout: http://prntscr.com/ov1tq1
To setup these features, you need to follow our instruction step by step in user guide
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
thanks
recently-viewed-products.liquid (section) seem to be full of “raw” and I think it’s causing errors in adding to cart and reviews. Could you please check into it and send me a cleaned up file?
Hi,
We received your email and will reply back to you via email. Thank you
Hi, i installed the theme on my site but I don’t see sidebar section to customize. Is this a glitch or what? Please help. Thank you.
Hi,
Please setup in theme setting. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi, is there any way to change “© 2018 Ella Demo. All Rights Reserved. Ecommerce Software by Shopify. Shopify Themes by HaloThemes.com.© 2018 Ella Demo. All Rights Reserved.”
I can’t find it anywhere in the footer.liquid files…
Thanks!
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
How to disable the Drawer-Cart??
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello, my klaviyo tracking (product view) stopped since August 3rd – it looks like maybe a theme update caused a problem. could you help me please to check?
Hi Softlensqueen,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
i’m already email you, please your assist. thank you
Thank you but please also extend your support time, it was expired on 25/12/2018.
Done, please reply the email and assist me. I need your support asap
Thank you, our technical team will check and get back to you via email. Please keep contacting us via that email thread. Thank you
Hey, you having a bad business. you said if can help me if pay $40 for extend my license but after completed the payment, you said if need to contact the App provider (klaviyo) to get the support Because it is an app feature.
your support is very crap, i lost $40 just only for hear a solution like this 
I’m very dissapointed to having a bad experience with you guys….
Hi Softlensqueen,
We think you misunderstood us. Let us explain to you here:
- Your support time was expired on 2018, under policy of all templates sold on themeforest, when you need support from theme provider, you need to extend support service if it was expired.
- We don’t know the issue you mentioned will be caused by app or our theme, we have to check, and after checking, if it is problem from app, you need to contact to app to help you resolve.
If this is the issue from us, we will support you. Your support extension is not just for this request, it is because your support time already expired. We don’t make money to any of our customers, we just follow the policy.
If you send us another request with theme which we can support you successfully, you won’t say that. But please note that your problem is not from us after checking
Best Regards, HaloThemes
I already explain my issue and you said if your support will assist me by email and request to extend my license before. You should know the issue can not solve by you but why you still keep me to extend the support license? If you can not assist me, i never need to extend my support license.
In your previous comment, you said “it looks like maybe a theme update caused a problem”, that why we have to check your site first to let you know what is the reason of issue. Thank you
The pop-up newsletter/coupon offer box keeps showing up even when closed. How do I stop this?
Hi stpaul,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi! I sent ticket to your mail but not get answer, please check your mail, and why footer default, footer 1 – 4 are blank
Hi,
Could you please forward this message again to support@halothemes.com
Our team will check and reply to you ASAP. All of your emails will be reviewed and checked carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. Thank you so much
hi is there a way to add the ajax upsell cart function to the furnitica theme?
Hi kaipham,
It can be custom work. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Uploading logos for PC and Mobile are tricky.
The default logo for PC is too small. When I increase the Max Height perfect for desktop, the tablet logo image is too big – it should automatically down-scale appropriately.
The default logo for Mobile is too small. When I increase the Max Height, the logo does not change size and still looks too small. Unless it’s a square ratio 1:1 image size.
Hang on, the Mobile logo is the same as Tablet logo?
Please clarify how this works. Thanks.
Hi raagjams,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello, is the theme using dated payment logos in the footer?
I’ve not setup the payment methods, but the example theme is showing the old PayPal logo, old Mastercard logo, etc.
And they look low-resolution. Can I update them?
Hi raagjams,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Im having trouble with setting up photos for my collections on the collections header.
If i go to the page for Men and add a photo (of a man) and then do the same on the women’s page it shows the same photo for both. Why can i not have separate pics for men and women. i was’nt able to change the code
Hi deefunk,
Make sure you followed this instruction correctly: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/collection_header
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Pre-Purchase Question:
The top promo bar keeps appearing and disappearing after web page refresh. Is this a bug? Please see screenshot: https://ibb.co/4sKQdsr
Thanks, Jason
Hi Jason,
No, it is not theme bug
Thank you
Hello friends. I hope they are well. They must be very busy. But don’t forget me please I left more information from the email jo.urrutia.ponce@gmail.com
Greetings.
Hi Fau_ruu,
Based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days. Our support team will get back to you via your email thread shortly. Thank you
We are missing the Parallax template in the theme download. Please help.
Hi HereBeSports,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
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