303 comments found.
Hi, I have trouble installing my Hotello WP theme – I have asked my hosting over on DreamHost to increase the max_size and other PHP setting – and this has been done. (as per the manual included with the theme)
Yet, the theme still does not update. Any other thing I can do?
Kind regards,
Ivan
Hello Ivan,
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/ Our support engineers will kindly assist you.
regards
Is it possible to charge with the payment gateways of WooCommerce?
Hello,
In the theme, we have used the Hotelier plugin, which allows you to use any payment systems that support the Hotelier plugin.
Feel free to contact us if there are any other questions.
regards
Is there a way to hide on mobile or hide on desktop a specific row?
Hello,
Sure, the following link might help you:
https://themenectar.ticksy.com/article/9164/Feel free to contact us if there are any other questions.
regards
Hello need to about the SEO ?
Hello,
The theme doesn’t control SEO settings and you can use an extra plugin like Yoast for your needs.
regards
Hi there,
I’m really interested in purchasing this theme, however a quick SEO audit shows that there is no H1 on the homepage.
Is this something that can be fixed easily?
Many thanks,
Paul.
Hello Dear,
Sorry for that, Could you please clarify it with screenshots and URLs? Where did you check this audit?
Feel free to contact us if there are any other questions.
regards
Hi there,
The homepage I am interested in using is Chicago, but the “Enjoy the Experience” heading is not an H1. Can this easily be made into an H1?
Many thanks,
Paul.
The inner pages titles headings could be controlled under the title box settings via editing the needed page with back-end editor -> http://prntscr.com/omxkm9
regards
Hi,
Is it possible to remove the singular room pages and just have the room listing pages. E.g. we do not want pages like this /rooms/deluxe-twin-room-2/.
Thanks, Chris
Hi,
Sorry about that, do you mean to remove the default URL link of Rooms page?
regards
Hi,
I mean we don’t want any of the room detail pages at all to display. Just the main room listing page.
Thanks
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/
Our support engineers will kindly assist you.
regards
Puedo obtener un usuario demo de admin para poder observar las características de este thema, adicionalmente quería preguntar si cuenta con la posibilidad de añadir algunos productos en el registro de consumo de cada habitación y por cierto los reportes diarios, semanales y mensuales y/o personalizados. Gracias por la atención, estoy muy interesado en adquirir.
Hello,
In the theme used the WP Hotelier plugin, so you can test this plugin by installing to your site. Also, here you can see the theme documentation: https://stylemixthemes.com/manuals/hotello
regards
I want Pakistani Currency where i can add ?
Hello,
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/
Our support engineers will kindly assist you.
regards
Bought a few hours ago. My question: is possible to use the booking module as a simple “availablility request”? I mean: once filled the fields and clicked “check rates” or check availability, just get a mail with requests detail from the site? Please I am very new to this theme, may U please be detailed? thanks A LOT in advance!
Hello,
Thank you for your purchase. Sure, you can do this by choosing manual booking option from Dashboard▸ Hotelier▸ Reservation Settings [ http://prntscr.com/ofu7wp ] If you enable manual booking, if guests request a reservation, their information will be sent to you by e-mail, after which you will be able to respond to them or approve their request from the admin panel.
Feel free to contact us if there are any other questions.
regards
PERFECT, thanks a lot! Just another advice: how do I translate module labels? (check availability btn-->to Cerca for example or Adults -—> to Adulti (in Italian)
Try to use Loco Translate plugin, in order to translate the Easy WP Hotelier plugin static strings. Here is a related manual for it -> https://support.stylemixthemes.com/how-to-translate-or-change-strings-of-the-theme-and-plugins
regards
not workins solution…Loco translate does’nt fit the need. any working advice?
regards
Hello, I am interesting for your theme to create a website for my hotel. 1) This theme can be use all WooCommerce Gateways? 2) Also is there Customer area to see their details or their discounts when we have any discount? For example when they book a room then they will have discount for the next booking. 3) Can this theme sync with our rooms in Booking and Airbnb and other platforms? 4) In Checkout option can we add manually a fee that we must have obligatory and that says 0,30 € that must paid when they arrive or we can add it already marked in extra services option? 5) The Checkout option can be change. Also when someone goes to book a room in Availability area do you have alternate pages or only the page that include from the theme. 6) In front page when someone goes to book can we add more fields like Adults Or Children and we remove Rooms? Also can we design it shorter this area? Thank you in Advance!
Hi,
1. The theme uses Easy WP Hotelier plugin for the basic features of the theme by default. All the gateways depend on the plugin (without Woocommerce). 2. There is no such kind of possibility in the plugin by default. 3, 4, 5, 6, . As we have mentioned above the theme core plugin is Easy WP Hotelier plugin and your requests relates to the main functionalities of the Easy WP Hotelier plugin. We recommend you to visit the plugin official site, in order to get more information about the plugin -> https://wphotelier.com/
regards
i want change logo. but its not changing
Hi,
You can change the site logo under the theme options section -> https://support.stylemixthemes.com/manuals/hotello/#customization Contact us via live chat or ticket system if you have difficulties with this
regards
Hello, I am interesting for your theme to create a website for my hotel. 1) This theme can be use all WooCommerce Gateways? 2) Also is there Customer area to see their details or their discounts when we have any discount? For example when they book a room then they will have discount for the next booking. 3) Can this theme sync with our rooms in Booking and Airbnb and other platforms? 4) In Checkout option can we add manually a fee that we must have obligatory and that says 0,30 € that must paid when they arrive or we can add it already marked in extra services option? 5) The Checkout option can be change. Also when someone goes to book a room in Availability area do you have alternate pages or only the page that include from the theme. 6) In front page when someone goes to book can we add more fields like Adults Or Children and we remove Rooms? Also can we design it shorter this area? Thank you in Advance!
Hello,
Thank you for your interest.
1. In the theme using the WP Hotelier plugin and by default the plugin includes the PayPal payment gateway. You can integrate Bank Transfer and Stripe payments by purchasing add-ons – https://wphotelier.com/extensions/
2. Unfortunately, the plugin doesn’t have such kind of feature. You can add a discount for rooms which will be available for all users – http://prntscr.com/odwicn
3. The theme uses the WP Hotelier plugin features and you can test this plugin on your site – https://wordpress.org/plugins/wp-hotelier/
4. You can add a tax rate with % under the plugin settings – http://prntscr.com/odwi64
5. It needs to modify the WP Hotelier plugin templates to change the checkout page.
6. Sure, you can remove these fields via CSS.
regards
Hi, All Payments are with Woocomerce because i need this option.
Hello,
Unfortunately, the plugin doesn’t have Woocommerce payments.
regards
How do I solve this? In your demo, everything is displayed correctly.
Hello,
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/
Our support engineers will kindly assist you.
regards
can we collect payments using woocommerce payment gateways?
Hello,
In the theme used the WP Hotelier plugin and the plugin doesn’t have Woocommerce payments and it needs to include extra scripts to realize it.
regards
I am having the same issue with Chicago theme room-list page. Any idea on when this fix will be released? Thank you! Otherwise- great theme!
Hi,
Please re-check your rooms list page under the WP Hotelier plugin general settings section, listing page -> http://prntscr.com/o6s0dt
regards
On Booking page, is it possible to remove required attribute from email? So the user can send a booking request without email?
Thanks
Hi,
The Booking page is powered by the Easy WP Hotelier plugin and there is no option for editing that page in the plugin settings. It needs to modify the templates of the plugin in order to implement such changes.
regards
PRE-SALES Question
Can i use your theme to show a full house instead of single rooms? I can use your ready single rooms tempalte to show an intere house (guesthouse)?
Tnx a lot, Max
Hello,
Yes, of course, you can use our theme to show your full house. You need to add all the images of your house to the gallery section to display your house.
Feel free to contact us if there are any other questions.
regards
I installed chicago theme and it works good in all pages except when I want to list all rooms. The list layout is broken, it is not like here https://hotello.stylemixthemes.com/chicago/rooms-list/ I had hotellier installed already on the website with previous theme. I have removed it and installed it again, but still the same issue.
Hello,
Please create a ticket or contact us via Live Chat on our support site – https://support.stylemixthemes.com/
Our support engineers will kindly assist you 
regards
Hello.
Pre-sale question I have a client who owns a hostel, where he rents per bed and also per room.
It’s possible to have both typologies (hostel and hotel) working on the same website or we have to choose one?
Thank you
Hello,
Thank you for your interest. We can recommend using the WordPress network site for both options – https://codex.wordpress.org/Create_A_Network
regards
Hello, I would like to know if the pricing options also include a rate per person.
For my accommodations, I would like to use the price per day feature. But extra charges should be added per person that is coming.
Is this possible?
Hello,
In the theme, we used the Easy WP Hotelier plugin. You can see this documentation to familiarize yourself with the plug-in functions.https://docs.wphotelier.com/
Please feel free to contact us if you have additional questions.
regards
