597 comments found.
Hi,
I’m looking to purchase this theme, but am wondering if you have the flexibility to move modules or take away/ add certain modules on a page.
Thanks!
Hi there,
Thank you for taking interest in our theme!
Almost all of our content is created using WPBakery page builder, so you can easily redesign the demo layouts, move elements around, remove them, add new, etc.
If there’s anything else, feel free to ask!
Support
Edge Portfolio part of
Qode Interactive
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Hello good day, I just installed the Ratio theme and i would love to start editing my pages, but all i get is codes, no page builder
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello Edge Themes – just wanted to say thank you for all the responses you provided right here on the public message board. It serves as a very valuable tool when developing the site. Many other authors only provide support in a private message board which is not helpful at all. Thanks again.
Hello,
Thank you for reaching us!
We’re sincerely doing our best to help out all users. Thank you for noticing, we appreciate it 
Support
Edge Portfolio part of
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i have the top bar disabled in my header settings, but it still shows up. what to do?
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Thank you for reaching us.
You need to adjust inner row like this https://www.screencast.com/t/zARdmBGkuSdf
If you have any further questions, please submit a ticket on our support forum https://edge.ticksy.com/ and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Everything about the header, it’s opacity and behavior is explained in this helpful video https://www.youtube.com/watch?v=nHWWB6B_a3c Other than that, feel free to rate our theme here https://themeforest.net/downloads
Support
Edge Portfolio part of
Qode Interactive
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thanks for your response. some strange reason main header color change is not happening. screen shot is attached for your reference. please help https://prnt.sc/p4axvj
Hi,
Perhaps this is because there’re some page options set for header. Everything about global vs page options is explained here https://www.youtube.com/watch?v=tKfg1LX7_GA
Support
Edge Portfolio part of
Qode Interactive
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hi team, i am completed my website now figure out our cart page is not a responsive. i humble request to you please share the code. thanks
Hi there,
Please provide your site url so we can investigate on this.
Support
Edge Portfolio part of
Qode Interactive
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hi team some padding is happening in my design. code is attached for your reference . how can remove padding: 68px 0; i dont want padding. please help
edgtf-content .edgtf-content-inner>.edgtf-container>.edgtf-container-inner, .edgtf-content .edgtf-content-inner>.edgtf-full-width>.edgtf-full-width-inner { padding: 68px 0; }
Screen shot link is attached padding comes below header and before footer https://prnt.sc/p7tpq6
Hi there,
Please provide your site url so we can investigate on this.
Support
Edge Portfolio part of
Qode Interactive
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some technical issue site now in local host. only issues padding comes top and bottom
Hi,
Without website inspection we would not be able to help you with CSS and other fixes. Once your site goes live, please forward it here. Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hi. I bought this theme some time ago. I imported the demo but in the main page icons (like arrow, add to cart icon) doesnt seem. Instead of those i see letters like #, $. Plz help me about it. Thank you in advance…
I don’t understand that why icons in the front page gives error and doesn’t show. Plz help me about that
Hello,
Thank you for reaching us. This is actually a server-related issue that can easily be fixed. Take a look here: https://edge.ticksy.com/article/10253
Support
Edge Portfolio part of
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You’re awesome. Thank you so much. I just want to ask last thing. When i add products in the Furniture Store Main Page there is no problem. But when i am going to add the cart in the product single page it doesnt. Can you help me with that too. That’s all. Thank you so much in advance…
Hi,
You’re welcome, we’re here to help.
Regarding cart, try going to WooCommerce > Settings > Advanced and make sure you’ve assigned default WC pages. Also, it would be good to go to WooCommerce > Settings > Products and assign default shop page. These will all be available if you imported demo content. If not, you should create those pages from scratch, here’s some helpful documentation: https://docs.woocommerce.com/document/woocommerce-pages/
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Hi again! I know you will hate me but i did all nd nothing changed .(( Main Page: http://www.partivesus.com/ here there is no problem in adding cart Single Product Page: http://www.partivesus.com/magaza/furniture/wooden-chair/ But here i can not add. I deleted the site and import data but still same .(( Plz its so important for me. Thank you soooooo much in advance…
plz help me about it .(( after starting to sell products i will take one year support from you. I just really need help now .((
Hi,
Please write us at support@edge-themes.com including your wp-admin details and purchase code. We’d like to take a closer look. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Quickview (YITH) variations not compatible with Bridge version?
Hello,
Thank you for reaching us.
You’re writing in regards to Ratio theme, not Bridge. For Bridge inquiries, please go to Qode author. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Haha, so sorry! thanks for quick reply 
You’re welcome, all the best.
Support
Edge Portfolio part of
Qode Interactive
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Hi mate, i’m having problem to setting the googla maps on contacts page, i added the addres but i’ve got the “it’s want not loaded correctly please check java etc…” how to fix it? i can’t find in the documentation how to setup it correctly, can you help? thank you!
Hello,
This is usually related to Google Maps API key, which you probably didn’t configure correctly. In order to check this closer, please submit a ticket to our support forum https://edge.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I purchased Ratio theme in 2016 and I just updated the theme to the latest version
But I found that the Edge core plugin is still showing version 1.0
I can’t submit a ticket due to the license is expired. But I need assist for theme update
Kindly advise. Thank you
Issue solved. Thank you
Hello,
Thank you for reaching us.
Glad to hear that, if there’s anything else, please let us know.
Support
Edge Portfolio part of
Qode Interactive
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hi team, right now the product page is only 3 different shot of our main products, i want to add more than 3 pictures in one line or slider type. please help for the same https://prnt.sc/ooxyrp
Hello,
Thank you for reaching us.
Unfortunately there is no option to do that through Theme Options. It would require some custom coding and we are not in the position to take on any additional work.
Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
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thanks for your prompt response. if possible to share the code i will amendment is my own, because most important pictures are going on. sorry for again disturbing. thanks
Hi,
Unfortunately we’re not in a position to take on any additional work, which means we can’t go into details with such customization. Thank you for understanding.
Support
Edge Portfolio part of
Qode Interactive
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I can’t see Ratio theme on support? I have made changes to the header of the theme and I want to make the header/sticky background black but its not updating on theme? http://pivotal4clients.co.uk/gtbuilders/
Hello,
Theme is on the list of supported items, please take a look -> https://bit.ly/2Y1TBeM
Themes are not sorted alphabetically, so you can’t search your theme that way. Themes are sorted by original release date.
Support
Edge Portfolio part of
Qode Interactive
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I can’t connect my instagram to your theme. I already tried to re-connect more than 10 times.
Hello,
We located your request #2087199 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Support
Edge Portfolio part of
Qode Interactive
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I have downloaded all files, but I cannot find documentation or tutorial for the this theme…
Hello,
Here’s a theme documentation to get you started: https://ratio.edge-themes.com/documentation and here’s our FAQ section from helpdesk: https://edge.ticksy.com/articles/
It seems like your 6 months of free support period has expired, so if you want to get in touch with our support staff, you might have to extend it.
Support
Edge Portfolio part of
Qode Interactive
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Hi everyone!
In the last week I updated Ratio theme from v1.4 to v2.0.2 and I’m still noticing some parts those are not working well. The last one is the function “ratio_edge_find_template_path” in “framework/lib/edgt.functions.php”. In v1.4 there was the chance to use child theme with the following code part:
if(file_exists(get_stylesheet_directory().’/’.$template_name)) { $located = get_stylesheet_directory().’/’.$template_name; break; }
Now, instead, this part is totally removed and every change I try to do on web templates aren’t updated in frontend. I edited this part to work as before, but there is any chance to fix this problem in a future theme update? Thanks!
Have a great day, Daniele
Hi Daniele,
In this major update we had to change the file structure according to the latest WordPress and Theme Forest coding standards.
ratio_edge_find_template_path function is changed, but it is wrapped with if_function_exist so you can declare it inside child theme and then you can change it to your needs in order to be able to load templates trough child theme.
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Hello, I want my home like https://ratio.edge-themes.com/interactive-slider/
It turns out it’s going like this: https://ibb.co/qBbppYb
I imported the slider but I can not make the header the right way. follows configuration: https://ibb.co/QMbn0f0
translated by google translate
Att
Hello,
It would be difficult to assess/advise on the issue via the comments section. We would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access, and your issue will be checked by our support team. Thank you.
Regards, Edge
I am using the PARALLAX presentation page for my homepage, but there is a white bar at the top of the page that I can not get rid of no matter what I try. I did a clean install of wordpress. Imported all demo content, still can not get rid of it. The link to my site is https://dynamiccapacitygroup.com
I do not want to waste a bunch of time customizing the site if this is not going to work. Anyone have any suggestions before I search for a new theme?
Also, where do change the color for the bottom right button to go to the top of the page? And where do I change the footer text color? And what about the other accent colors? Where do I change them? Things like the search icon, the full screen menu button…
Hi there,
Since we have located your ticket regarding this, I have instructed support team to assist you there. After all, dashbord here is mainly for general enquries and pre purchase questions.
Best Regards, Edge
Hello, we updated our site to version 2.0.2 and now there is an extra column on all of our Portfolio item pages and we can’t figure out how to remove it. Can you advise?
Hello,
It would be difficult to assess/advise on the issue via the comments section. We would appreciate if you could submit a ticket to our support forum https://edge.ticksy.com/ and include your website URL along with wp-admin access, and your issue will be checked by our support team. Thank you.
Best Regards, Edge
Hi, I have downloaded the files of the theme ratio, but it is not working in wordpress. I need that theme urgently.
contact me on the email – aishwarya@tip.agency
Hello,
Thank you for reaching us.
Could you please elaborate on your problem a bit more? What exactly is not working? Could you please try to follow these steps to install the theme https://ratio.edge-themes.com/documentation/#getting_started_installing_ratioIf you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you. Also, provide WordPress and FTP admin access in your ticket.
https://edge.ticksy.com/Kind Regards, Edge
I have uploaded large, high resolution photos to display in the lightbox, slideshow view but can’t find a way to make them display. When an thumbnail in the portfolio is clicked, what displays is typically a slightly larger version of the thumbnail that was clicked. How can I change that to display a larger image or better yet, control what is displayed?
Hello,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you https://edge.ticksy.com/Best Regards, Edge
Hello,
I can not update “WPBakery Page Builder”. It does not work properly and creates bugs on my website. Can you help me ?
Regards,
Hello,
Thank you for reaching us.
Please make sure that you use the latest version of Ratio theme. We’ve included WPBakery 6.0.2 in the latest theme update, so it is compatible with Wordpress 5.X and it should work properly. https://www.screencast.com/t/wsbPkftM6If you want to update WPBakery to versions 6.0.2, just submit a ticket at https://edge.ticksy.com/ and one of our support agents will send you download link.
Best Regards, Egde
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