149 comments found.
Hello! Is this theme compatible with WordPress 5.4? Thanks in advance.
Hi there,
Yes, it is for sure, no worries about that 
.
Support
Mikado Portfolio part of
Qode Interactive
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Is it possible to use this element – https://hoshi.qodeinteractive.com/how-we-work/ on your other agency themes which doesnt have this element? I.e. any chance of you adding this element to holmes?
And this – https://boostup.qodeinteractive.com/elements/roadmap/ I’d like to use both of these elements on one of your other agency themes. Is this possible?
Hi there,
Thanks for taking an interest. Everything you do see on our Hoshi theme presented you will be able to add to any page of yours using our theme. Holmes does not have this element included within the theme, unfortunately. So basically every theme we do create has its own shortocdes included which if you are using a specific theme you will get access to those elements.
Do let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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Ok, never mind. Ill find a different solution.
Hi there,
Thanks, if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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When i tried to embed a mailchimp form into the last space of split slider it stop functioning… i do not understand why… can anyone help?
Hi there,
Thank you for reaching us!
Please check that you do have the latest version of the theme and its plugins Also if you still encounter issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I updated the theme and it only get worst. Now not ontly the contact does not work properly but the split slider pages i have created hace loosed the correct sizes for my screen. I looked into help center and didnt find any place to put a ticket. Sorry for bothering you.
Hi there,
Thank you for reaching us!
If you could provide us with your website URL we could check this on your end, that way we can have a bit more information. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
You do need to register an account in order to be able to submit a request.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Cant send a request. It tells that my purchase code have expired. Contrary to your say that i do not need to register an account.
All i want is the name of the file to change the space between fields of the contact form on the third slide of this url
https://kidigitalmarketing.com/crea-tu-marca/I have find with “inpection” tool that in line 258 of https://kidigitalmarketing.com/wp-content/themes/hoshi/assets/css/scss\_common.scss
there is a margin-botton instruction when changed in inspection changes in screen. I have tried but wont work. All i need is the file name and line and i can chage myself.
Thanks
Hi there,
Thank you for the clarification. You can add this code to Appearance > Customize > additional CSS
.wpcf7-form-control.wpcf7-text {
margin-bottom: 5px;
}This will reduce the space between the fields.
Hope this helped and If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thaaaaaaaaank you. It workek fine.
Hi there,
Glad we could help!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Just wanted to know why it happens when i put an image at the Background Image at a page it appears but after a day or two its disappear again why doesnt it remove the Background Image ?
Hi there,
Unfortunately, we do not have enough details to be able to investigate this on your end. Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you, as that way they will be able to check on your behalf.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
We have located your ticket on our help center. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hie guys, lovely theme. I connected the wrong Instagram page. How can i remove it and connect the right one cause it won’t budge 2) With the portfolio how do i make the it not open to another page. Whereby if a person clicks it goes nowhere.
Hi there,
Thank you for reaching us.
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I did and still haven’t received a response. #5495
Hi there,
We have located your request on our support forum. One of our support agents will answer your request as soon as possible. Please continue the conversation on the forum
Support
Mikado Portfolio part of
Qode Interactive
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at our website we are having the error at the SSL
Mixed Content – Errors Soft Failure A file with an insecure url of “http://hoshi.mikado-themes.com/wp-content/uploads/2016/12/h-sliders-background-img.jpg?id=8781” was loaded on line: 190 of https://******.com/. This URL will need to be updated to use a secure URL for your padlock to return.
while checking our website at the https://www.whynopadlock.com/results/15c22825-c4ea-4a67-95a9-3706281fb191 pls have a look at it and let us know how to resolve this issue ? where is this coming from!
Hi there,
Thank you for reaching us.
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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5197
please see ticket #5197
Hi there,
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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I think setup is very deffcult
Hello there,
Here is our Official Manual that should be helpful for getting started https://hoshi.mikado-themes.com/documentation/ and for any other doubt you have, just reach our support team at https://mikado.ticksy.com They will gladly assist you to setup your website within our theme.
Support
Mikado Portfolio part of
Qode Interactive
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After updating the theme, the shortcode doesn’t work anymore. Could you please check at: http://tinle.co/
Hi,
I can see that you having core plugin version 1.1 but the latest version of core plugin is 1.0.3: https://www.screencast.com/t/PwCOm7B8https://www.screencast.com/t/gTSx8Z0wm15
Did you add some modifications? Also, you are using child theme, did you try with parent theme?
Support
Mikado Portfolio part of
Qode Interactive
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Hello I updated plugins and the mkd shortcodes no longer work on the website. http://movology.com
Hello,
Thank you for reaching us.
From what we can see, everything is working perfectly fine. Is there something we should pay more attention to? Please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, i’ve purchased this theme, imported the demo content. However the footer image is not showing and it keeps coming up as white. Could you please help?
Hi,
Your ticket #2096233 has been answered by our support agent.
Support
Mikado Portfolio part of
Qode Interactive
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Does this theme provide H1 tags to page titles? Because my website is not generating them.
Hello,
Yes, you have h1 tags for page titles by default https://www.screencast.com/t/N2iffrSVtCB
Best regards, Mikado
Greetings. Please track my ticket # 2039293 waiting for your reply. Thanks in advance!
Wating… Please!
Hello,
Support agent has been informed, your ticket will be answered ASAP.
Regards, Mikado
Again. Please check ticket # 2039293 problem not fix.
Hello,
We informed our support agent about this. He will get to you ASAP.
Best, Mikado
Thank you problem Fix =)
You’re welcome!
hi how can i solve the theme and wp update problem. the theme is not working correctly.
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://mikado.ticksy.com and include your website URL along with wp-admin access and explain what are the issues you’re facing after the update and one of our support agents will assist you.
Regards, Mikado
hi i do not have support anymore.
Hi,
Since we did the major update of the theme and if the issue appeared after update, please follow the instructions for update in our documentation: https://hoshi.mikado-themes.com/documentation/#getting_started_updating_hoshi Also, when you’re updating theme you will have to perform these steps: Remove our Mikado plugins (Core, etc), update the theme (like it’s explained in documentation) and then install those plugins again. This way your will get the latest version of the theme and plugins that are included. If you still have some problem with this, please write on our support mail support@mikado-themes.com, provide them detailed explanation, admin and FTP access and they will be able to help you.
Regards, Mikado
hi even without support i will be helped with? as the theme is practically not usable now.
Hello,
Yes, if you have some issues with the update and you can not update the theme for some reason. Just restore the backup first, to the previous version and send email and our support agent will help you.
Regards, Mikado
How do you set a menu? I created my own menu and checked to make “Main Navigation” but my menu won’t change. and when I try to edit the default “main-menu” every time I try to save my changes, it won’t save. Please help
Hello,
Maybe it’s set otherwise in the page backend (different header type). So I can suggest you to check your pages. If you have different header type on those pages, it will show the menu that comes with that header type.
Regards, Mikado
Hi I had purchased a license to this template in the past and went through recently updating my template on a staging site. all the mkd elements arent showing up anymore. I also imported the examples and those pages dont show up properly either. Like section title, etc dont show up in my builder
Hello,
Probably the issue you’re facing is because the Core plugin is not updated. We did major updates of the themes and we changed something in our plugins, mostly Core. So I can suggest you, when you update theme, to delete our plugins and WPBakery, update the theme and then install those plugins again. If you still have some problem with this, please write on our support mail support@mikado-themes.com, provide them detailed explanation, admin and FTP access and they will be able to help you.
Regards, Mikado
Thank you. What plugins are yours? Ill remove WPBakery and all of those
Hello,
You’re welcome. Our plugins are Mikado Core, Mikado Instagram feed and Mikado Twitter feed.
Kind regards, Mikado
So its a great theme, but can be very buggy. Followed the directions to enable frontend and it just crashes the website, so not sure what to do. Trying to edit pages but due to the frontend editor being disabled I can’t. This makes it very difficult to customize it to fit my needs. Now my support is expired so now I have to pay again to get help….
Hello,
Did you follow instructions from this article to enable frontend editor https://mikado.ticksy.com/article/11310 Please, just make sure you didn’t make any typo error, since this should be working fine.
Best, Mikado
Hi, is there a way to make the top bar sticky too?
Hi,
Thank you for writing in. There is no included option for this, but it could be done wit added with some modifications of css and js file.
Best, Mikado
hello I bought the theme last year Visual Composer not working because the license why i bought from you
Hello,
Just reach us here support@mikado-themes.com and we will provide you with latest WPbakery page builder version.
Best, Mikado
Hi, I just bought this last night and am already encountering problems:
1. In the required installs, I keep getting an error message that a path for the WPBakery already exists. I don’t know how that’s possible given that this is a clean installation on a bare server?
2. The import demo freezes at either 80 or 90% and does not complete to finish.
Please advise immediately. Thank you.
I’ve been waiting for over a day, this is not very encouraging.
Hello,
Thank you for choosing Hoshi. Sorry for waiting longer, it is because of weekend is behind us. - You should try to completely remove WPBakery page builder and then follow message from a dashboard to activate it again. - Please, check this article to see demo import instructions: https://mikado.ticksy.com/article/12620 For any further assistance, our support team is on your service at https://mikado.ticksy.com/ Just open a ticket and include your site URL with wp-admin access.Best, Mikado
Thank you. I have installed the demo material, but, the revolution slider is not showing on any of the home pages. Getting an error message on all of them. Can you please advise?
You are welcome. Glad to hear this has been sorted out. When it comes to rev sliders, you need to import them separately. Just follow instructions from here https://mikado.ticksy.com/article/10420
Best, Mikado
Hi how can i upgrade the theme with my content still remaining?
Hello,
Here are instructions from theme update in our theme documentation http://hoshi.mikado-themes.com/documentation/#getting_started_updating_hoshiBest, Mikado
Hi can i check will it remove some current setting or content? if there any file i need take note not to remove?
Hello,
Settings and content won’t be affected with theme update. Just theme files. So, if you modified any file without using child theme, then you should save those files so you could apply the same changes after again.
Best, Mikado
