103 comments found.
Hello before buying the theme I have a question. (sorry for my bad english i’m french)
I would like to know if in the shop we can put affiliate link. Example put on sale a product and that redirects to the site of the product for sale (amazon, ebay, fancy etc …). So basically having a shop with affiliate link rather than stock, I do not know if it’s possible or not? thank you in advance good day.
Hello,
Thank you for your interest in Atmosphere!
You can create External/Affiliate Product so then you will be able to add a link for Amazon, Ebay, etc. Please see the following screenshot: https://www.screencast.com/t/kibVidhuR More about External/Affiliate Product: https://woocommerce.com/videos/woocommerce-external-affiliate-product-overview/If you have any other question, please never hesitate to contact us.
Best Regards, Edge
Hi,
I have a problem with the back to top button, and is that in MAC in the Safari browser this comes out with a black box as shown below in this image:
https://mega.nz/#!lERlUKTD!41yv6JlK74nS-WJ_b8cuqZQ6ipnQd86NqolRxNWvzZEIn Windows I don’t have this problem there I get it in the form of a circle as it should be.
Thanks in advance.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello,
The ticket has already been generated, I hope you will respond soon!
Thank you!
Hello,
We located your request #1953001 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Edge
Great Theme! But you should really include the new WPBakery Version or at least inform people that if your using the Gutenberg Editor you need to update. This nearly cost me a whole day! And i am used to work with wordpress. I pity unexperienced users!
Hi,
If you need to update WPBakery to the latest version, please submit a ticket to our support forum – https://edge.ticksy.com/ and one of our agents will provide you with one. Thank you 
Edge
Hello,
I have updated Atmosphere 1.0 to Version 1.3 on my website and after the update damaged the visual part of the homepage.
Can you tell me how to update the Template without changing anything on my website?
Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
I want to know where I configure the final resolution of prettyphoto lightbox? If you see this, when do clic:
https://i.postimg.cc/xf5n0Q3N/why.pngYou can see (in my case) it says “FullResImage” but in the link the image is resized (1024×485) when original is 1920×1080.
In the live temo theme, that not happens. You can see in this image:
https://i.postimg.cc/y1ycsDGh/why2.pngWhen clic to open an image, the resolution is from original file.
How can I set this? Regards.
Hello,
Please send us the page on your website where this happens. Thank you.
Edge
Ok thanks a lot. I wrote you. Regards.
Hi,
Thank you, we will answer your email as quickly as possible.
Edge
Hello, I have a little problem. There is any option to set “previous” and “next” behavitor? I mean, when I open a single portfolio item, at the bottom I see the “prev, back to portfolio and next” link, ok? Well, when I go to open the first portfolio I’ve created (the oldest), the “prev” link is not there. The same happens when I go to the last one (in order to date) and “next” link not showing either. I think is because only works under “date order”. I need always shows the “previous” and “next” link as a loop. Do you have any option on settings or script to solve that?
https://i.postimg.cc/w692gcvv/this.pngI need always shows me “prev” and “next” as a loop between last and first portfolio item.
King regards.
Hello,
Thank you for reaching us.
If there’re no portfolio items newest than the one you’re looking at, there will be no “previous” button displayed, naturally. The same goes vice-versa. This is default theme behavior. You can see it works like that even in our theme demo – http://atmosphere.edge-themes.com/portfolio-item/gradient-studies/
Edge
So, is not naturally.
How can I fix this?
Hi,
This is because your portfolio list is randomly ordered. To sort your portfolio list by date created, simply open Portfolio List element and adjust this – https://www.screencast.com/t/M1lt4BAgBE When you go to the latest created portfolio item, you will not see “previous” button because there’s no newest portfolio item than the one you’re at. If you order portfolio list by date/asc you will see the latest portfolio item first.
Edge
Hi, is there any way to speed up the Text marquee feature? https://www.wonderpackng.com/designer-home-test
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Okay, thanks for your reply.
You’re welcome, all the best.
Hi, I can’t activate Slider Revolution. I tried to reinstall the theme, then disable and re-enable the plugins, but nothing seems to work. It’s always asking me to buy’em. All pages with sliders will not be output. It doesn’t work. How can I activate these plugins?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hi, will you update this theme for WordPress 5?
Hello,
We’re in the process of updating all our themes for WP 5 and Gutenberg compatibility. Some of them are already released, while others wait for their update. In the meantime, there’s no need to rush to update WP to version 5, as there’re no major changes and it’s recommendable to wait a bit until they release patch with bug fixes and improvements.
Edge
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Following an update to Atmosphere 1.3 for woocommerce requirements the pie charts are ceased operating. Do I have to update other plugins or make other adjustments following the update?
On further inspection all preexisting and imported content breaks following the update for Atmosphere 1.3
Hello,
Your content would break only if you made some changes in php template files, otherwise, there should be no problems.
Theme update is described in this documentation http://atmosphere.edge-themes.com/documentation#getting_started_updating_atmosphere
If you still experience issues, please open a ticket in our support forum https://edge.ticksy.com/ where our agents will help you out.
Edge
Unfortunately this is not true.
We have just created a new wordpress install, including Atmosphere 1.3 to further test the issue. When the demo data is imported into Atmosphere 1.3 the pie-charts and counters also break. At no point have we modified the theme or the php files on our original site. There is a glitch that makes the theme elements incompatible with Atmosphere 1.3.
This can be seen at: https://funemploymentproject.com/elements/pie-chart/
It appears that your presales page http://atmosphere.edge-themes.com/ has not been updated to version 1.3 and is still running on Atmosphere 1.0. Could you please update to the current site to represent the product available for sale and download so users can accurately purchase and troubleshoot.
Hi,
Please send us an email at support@edge-themes.com including admin access for the site where we can reinstall WordPress and install/import demo for Atmosphere theme. FTP account for that website would also be helpful. Thanks.
Edge
I have just responded via email. It appears the presales site is still yet to be updated to version 1.3. Currently the product being sold does not correspond with the product being showcased.
If no bug is present in later versions then this should be a 2 minute job as per your instructions.
Hi,
Live preview version is original one, because functionalities are the same throughout later versions. This is tested multiple times before theme update, so no further actions will take place. We will forward your email request to support team to try to help you out as best as they can. Thank you for your patience.
Edge
Version 1.3 does not function like 1.2 and the version 1.0 on the presales page. Updating to the latest 1.3 version breaks the installed elements and reverting corrects the issue. If no bug is present and updating is as outlined in the documentation then new and existing customers should question why the creators are not running the latest release.
Please update your presales product to reflect the current product listed for sale. Currently you are misrepresenting the available product.
Hi,
All versions are working the same, Atmosphere as a product is the same throughout versions, because we don’t modify template files during update process. Your content will remain the same after theme update and we have had no reported issues of this kind, so it must be something on your side.
Edge
Hello, are you not updating VC/Wpbakery builder in this theme? I see that you have numerous themes and some are more up to date than others. Do you have a suggestion between Ottar, Objektiv and Atmosphere? I am worried that they won’t be updated regularly since all of them are missing several versions of visual composer
Hello,
Theme update is scheduled when we develop a new feature for a theme or when we fix reported bugs. If the latest plugin version is not included in item package, you can always submit a ticket to our forum https://edge.ticksy.com and our agents will provide you with one.
Edge
Is it possible to have small thumbnails on the bottom of lighboxes?
Hello,
Thank you for taking interest in our theme.
Can you please send us the page that contains lightbox, so we can tell you if this is plausible? Thanks.
Edge
I mean here, galleries within singles. http://atmosphere.edge-themes.com/portfolio-item/branding-website/
Hi again,
Thanks.
Unfortunately we don’t have an option inside the theme to have thumbnails on image bottom, sorry about that.
Let us know if there’s anything else!
Edge
Hi, If you go to the shop page of my site and select any product, by selecting the product color variable, the product image is not updated. This happens since I moved the site on the siteground server. Are there incompatibility with your theme? Can you help me please?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Ok, thanks very much
You’re welcome, support agent has been informed, your ticket will be answered as soon as possible.
Edge
Hello – why when you select 5 columns in a gallery does it not change to 5 and stays at 3 wide?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Edge
Hello,
I have submitted ticket but it takes WAY too long to respond to queries for support. You reply to prospective buyers quickly to get the sales but support is slow.
Best,
Hi again,
Sorry to keep you waiting, we’re crowded with support requests these days, so please be patient. Support agent has been informed, your ticket will be answered as soon as possible.
Edge
Support has got back and suggested its a cache issue, which it isn’t. Cache cleared on more than one browser to see how it reacts and still doesn’t display 5 columns.
Hi again,
We’d kindly request to continue conversation on the ticket, as this is not the place for supporting the item. Thanks for understanding.
Edge
Of course once its sorted. You can delete all of this.
Thank you for understanding, there’s no need to delete anything. We’ll do our best to solve your problem, I just forwarded this once again to support team for quicker response.
Edge
Hello, I have bought visual composer premium and installed on wordpress…. will this theme work with it?
Hello,
Thanks for reaching us!
Yes, sure, will work 100%. Visual Composer is our main page builder that’s included in every theme package, so there was no need for additional purchases.
Best, Edge
Thanks for the reply. Someone got in touch but the password was wrong, i have amended if you could let them know. Appreciated.
Hi again,
Sure, I informed them, you’ll receive response soon enough.
Edge
H there, I’ve bought another theme of yours and love your work but have a pre-sale question. The demos take long to load (compared to other demo sites too). The other theme I bought is also not very fast. I’m just concerned about a slow loading time. Please advise.
Hello,
Thank you for taking interest in this theme! We’re glad you like it!
Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality. As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
Edge
Thank you so much! Makes total sense! Now just to choose one! All your themes are soooooo amazing! Love!
You’re very welcome, wish you a happy purchase!
Edge
Love the theme. Just wanted to know whether it’s possible to add a short description in the portfolio hover over effects, or is it just for category tag names?
Hello,
Thank you for taking interest in our themes!
Unfortunately we didn’t find that option useful, as user could insert too many words for description, which would ruin the entire layout and make certain problems on some screen sizes. You can always populate portfolio single post with as much description as you like, or insert description on portfolio list page above/below portfolio list.
Hope this was helpful, let us know!
Edge
Hello, In the edge portfolio, masonry version, I have an image that is displayed as tall. It is fine on laptop but on mobile the image proportions are not respected. It does like taking the tall picture and displaying it as a square. Is there a size to respect for this ? Thank you.
Hello,
For questions like this one, please, reach our support team at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agent will check this closer. Thanks
Edge
Hey, loving the theme. I realised I am on version 1.1 but 1.3 has been released. Wordpress says no new theme updates so how do I get onto 1.3? Thanks
Hi,
Glad to heat you like Atmosphere. Yes, latest version is 1.3 and to update your theme to latest version, just follow instructions from here http://atmosphere.edge-themes.com/documentation/#getting_started_updating_atmosphere
Best. Edge
Thank you. I have since done that and all is good except it has completely broken my services page which is run with the ‘Split Slider Showcase’. It’s now just a blank page with no header or anything. I’ve tried to submit a ticket but cannot see Atmosphere in the Product or Category section on the support page?
Hi,
When you visit our support forum https://edge.ticksy.com/ and click on a “Submit a ticket” button, you need to scroll down until you locate Atmosphere theme, like here https://www.screencast.com/t/S5SsKSd9Fof Please, just note that themes are not sorted by alphabet.Best, Edge
Apologies I must of missed it as (verified) comes before it. It’s turning into one of those days… I’ve extended my support for a further 6 months but when i put in my purchase code it just says my support has ran out so I cant submit my ticket. Any ideas?
Hi,
Don’t worry. It is just because browser remembered your last session. So, try to clear the cache on your browser, or visit our support forum from new browser and you should be able to submit a ticket normally.
best, Edge
