127 comments found.
Awesome theme. Please, how may i increase the size (height and width) of the header pages?
Hello,
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Good day. Awesome theme. I just realized I can’t change the price of product like ($20-$30) or use any of the tabs on products page.
Here’s the client’s website “www.kingsuniquesecurity.com.ng”
Please, need urgent reply as I want to change the product price and other info.
Hello,
This issue requires checking your website dashboard. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you. Thank you
Regards.
Good day admin. Please, my theme is refusing to open ‘general’ tab on my product page as I am trying to change the amount of product (from $20 to $30). Once I click, nothing feature appears except (product URL and text button).
Please, I need an urgent assistance.
Hello,
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
Awesome theme! Please, I want to change the amount of the products. I can’t find it. Please, help!
Wow! Thanks so much for your swift reply but my actual question was, where to find how to change the pricing value, that is (changing $30 to maybe $40?)
I’m sorry for misunderstanding. The price can be changed in the single product settings:
- for simple products in General tab – http://prntscr.com/t6366x
- for variable products – under Variation tab – http://prntscr.com/t637d9
Hi, I setup up the theme on my Wordpress platform as indicated by the documentation instruction. I installed and activated all of the required plugins, and I used the Full Demo Site installation. I had an issue with Thumbnails download being stuck at 4%, I re-installed Wordpress and setup the Theme again and downloaded everything except for Thumbnails. When I preview the Site I get all code lines showing in the Header and on other pages. I am not sure what the problem is. How can I download the whole demo theme so I can start editing. Thanks
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Your theme supports the Polylang plugin?
WPML not interested 
Hello,
Thank you for choosing our theme!
You can replace the header image under Layouts > Header Fullwidth in the Row settings – http://prntscr.com/sbxygn
It will be applied to all pages using this header style.
Regards.
You may add this css rule to Customize > Additional CSS to fix it: .sc_layouts_menu_nav > li.menu-item-has-children > a:after { right: 0; }
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/ if you get any other questions.
Regards.
Hi,
Don’t agree to update support when issue is technical and items stop working due to updates that are imposed security wise. Couldn’t leave this comment on support site as forced to renew support.
All plugins/wp/template updated to latest version.
Rev. Slider doesn’t work anymore. Tried to re-install previous versions, same result. Tried de-activating plugins (1-by-1), no result. Stopped caching on server, no result.
We don’t know after what the rev slider stopped working. In Rev Slider the slides are present and on the page they are activated.
On homepage also problem with “layouts” after this sentence:
“De redenen waarom u voor een beveiliging van Pittoors moet kiezen” Slider changed size, not possible to resize. Thank you for looking into this.
Roeland Sanctorum AboveSecond Digital Agency
Hi,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support/ – choose the “Presale questions” category (it doesn’t require support renewal) and provide your website login details – our Tech support will check if the problem is theme-related and provide you with further assistance.
Regards.
Hello, having trouble in submiting ticket at https://themerex.net/support/.
i want to remove Service . At Home page in given URL (https://hls.lambdasols.com/) when we click on Service Icon under slider or in Service Overview Row its redirecting to post. i want to remove redirect link.
Hi there i am unable to login to support, if i choose to reset password its saying account not exist. ?
how to remove leave a reply section under services. i already unchecked discussion settings->Allow people to post
?...?
Hello,
Thank you for choosing our theme!
Please take our apologies for delayed reply. Navigate to Services > select all posts – choose Edit in Bulk options and click Apply button – http://prntscr.com/qsuiwe Then choose “Do not allow” in the Comments settings – http://prntscr.com/qsuj04
In case you get any other questions, please submit a ticket at https://themerex.net/support/ – our Tech support will provide you with further assistance.
Regards.
thank you and what about if i want to change all services on breadcumb Home -> All Services
You are welcome!
You can change it in the language file with Poedit software. Please check this link for detailed instructions: http://hotlock.axiomthemes.com/doc/#translations
Regards.
i cant find all services in hotlock.pot file ?
There are 2 language files in the theme – hotlock.pot and trx_addons.pot file located in wp-content\plugins\trx_addons\languages folder.
Generate the .po and .mo files according to your language. See the file names on the example below: trx_addons-pt_BR.po, trx_addons-pt_BR.mo. Make sure that the language of your files is the same as in your WordPress admin panel > Settings > General Settings section.
Regards.
hi when i change any string it doesnt reflect ? i’m using text editor for changing any string
You should use Poedit software for editing POT files – Generate the .po and .mo files according to your language, not just edit the string in text editor.
In case you still have difficulties with translating the text, please submit a ticket at https://themerex.net/support – our Tech support will provide you with further assistance.
Regards.
ok now its oke ty
Hi, i am trying to install the theme on wordpress but elementor shown that this theme is not supported
can i refund since it is useless to me with WP Elementor?
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features. You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new The manager in charge will get back to you.
hi am not able to change banner for each service
we need separate banner for each services and there is no option to change header unlike other pages
i already opened ticket yesterday TICKET #1246
Thanks a lot support team
Is it possible to make the ‘read more’ buttons in the service sections link to other pages? the current link pages cannot be edited with visual composer so very difficult to get it to look correct.
Hello,
Thank you for choosing our theme!
By default, Services block doesn’t have an option to use custom link – Read more button is linked to the corresponding services posts.
In case you get any further questions, feel free to submit a ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, we cannot minimize the footer heights and transform it background to black. will you please help us do it thank you
Hello,
Thank you for choosing our theme!
You can change footer background color under Customize > Colors – dark color scheme- http://prntscr.com/pzzj0e
Please submit a ticket at https://axiom.ticksy.com/ and provide your website link – our Tech support will provide you with instructions on decreasing footer height.
Regards.
Hello, i have a problem with my page’s speed. I have seen that i could improve it with themerex, however we dont seem to have that addon. I have tried numerous other optimalization addons, but it still takes 20 seconds to load the page.
Also, is there a place to add google analytics code? I cant seem to find it.
Hello,
Thank you for choosing our theme!
You can add Google analytics code to header.php file. Please submit a ticket at https://axiom.ticksy.com/ and provide your website URL – our Tech support will check it and provide you with recommendations on improving loading speed.
Regards.
Hi, does anybody know how to edit the header image on the service pages? I have set the images but it is stuck as a picture of a door.
Hi,
Thank you for choosing our theme!
Header image is set in Layouts > Header Fullwidth – http://prntscr.com/oylkod
In case you need further assistance, please submit a ticket at https://axiom.ticksy.com/ – Our Tech support team will be glad to assist you with any questions you have.
Regards.
This is for the service sub pages?
This is for all inner pages and posts.
Hi Team,
I am unable to install the revolution slider plugin during the theme installation process. All plugins installed successfully except the RS.
I have checked the theme files and looks it doesn’t have a copy of the plugin files.
can you please help with this issue asap.
cheers
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://axiom.ticksy.com/ – our support team will provide you with the latest version of Slider Revolution.
Regards.
Yes i have submitted a ticket
Thank you, it has been answered, please check it.
Hello, How can i remove sidebar completely from services single page and new single page?
Hello,
You can disable sidebar under Appearance > Customize > Content
Regards.
Hello, How to link footer logo with home page?
Thanks!
Regards.
There’s no option to add a link to the footer logo. As an alternative solution, you can remove logo from ThemeREX addons – Contacts widget and add a Custom HTML widget above. Here is example – http://prntscr.com/ovp229
If you get any other questions, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with further assistance.
Regards.
Hello, how can i close the breadcrumbs. Thanks!
Hello,
Thank you for choosing our theme!
You can disable breadcrumbs under Layouts > Header Fullwidth – http://prntscr.com/ote2by
Regards.
How can i add Social icon for Linkedin? I can see you have option for Social icons under ThemeREX Addons Settings > Socials for almost all social services except Linkedin.
Hello,
Thank you for choosing our theme!
In order to add more social icons, you’ll need to modify wp-content/plugins/trx_addons/includes/plugin.options.php file.
Please check this article for detailed instructions – https://axiom.ticksy.com/article/8139/
In case you get any questions/issues, please contact us at https://axiom.ticksy.com/ – our support team will be glad to assist you.
Regards.
