13529 comments found.
Pre-Sales: Can i change Instructor to Institution? I’m trying to build a directory of classes conducted by different institutions, and not instructors. And are your search by filters going to be instant/improved? Thanks.
Hi euphoricalayna,
Sorry right now the system not support it yet.
Hi I have three major problems that appeared today on my website www.droneacademie.ca
1) When I click on “Overview”, “Curriculum”, etc. it does nothing.
2) On mobile version, when I click on the mobile menu it does nothing.
3) The slider revolution is not full width after update. There are margin on each side.
Forget it, I solved my problems on my own.
Hi simonmarchdug,
Glad to hear that 
If you need any further assistance. Just send me a request to edusupport@thimpress.com with subject “simonmarchdug – Eduma Support”.
2 New Demos Added
Demo New Education
Demo New Instructor
AND 4 NEW ONES ARE COMING SOON
Demo New Art
Demo Kid Art
Demo Tech Camp
Demo Crypto
Dear team,
This is frustrating. Certificates on my website https://jagmohansachdeva.com used to work fine. But now its giving problems.
Certificates tab on profile page looks like this – http://prntscr.com/owfws4 Clicking on the certificate goes like this – http://prntscr.com/owfx9b When we clickon download button, it downloads a 3kb file like this – http://prntscr.com/owfxni
This is not acceptable. I have updated everything on my website, from theme, to plugin to everything. This still gives me trouble.
As this is an error, please don’t ask me to buy extended support for this.
Urgent reply will be appreciated.
Regards
Hi designbygaurav,
Sorry to hear that. I will need to check your site more carefully. Please send me a request to edusupport@thimpress.com with subject “designbygaurav – Eduma Support”. Will try the best to help you out
Already done this, before posting here! But getting NO reply. Please check and reply to my email.
Hi designbygaurav,
Sorry for the delay 
It was in weekend and we missed it. Our team is gonna check your case again.
Thanks in Advance, but this is kind of urgent. Please reply.
Hi designbygaurav,
Please check the email. We will try harder to assist you.
Replied to your mail. Thanks in advance.
Hi designbygaurav,
Yes. Our team found a JS conflict with the Autoptimize Cache Plugin. We are finding a solution for you. Will let you know via the email shortly
Thanks for this team. Hope to see a solution soon.
Hi designbygaurav,
Solved
Hi, How to translate the “Course coming soon” button here: https://www.screencast.com/t/0sMUjWMUFp
There are no such translation anywhere in Loco Translate -> Plugins -> LearnPress – Coming Soon Courses
Thank you!
Hi Xplora2,
Seems it’s “Buy This Course” button. Can you try to open the LearnPress translation or Eduma translation and check it again?
Hi, Please find attached screenshot: https://www.screencast.com/t/CqsJBWiLsuvK
Cannot find “Course coming soon” button translation.
Hi Xplora2,
Let me check your site more carefully. Please send me a request to edusupport@thimpress.com with subject “Xplora2 – Eduma Support”.
Hello ThimPress
The demo still have this problems when it is turned RTL
1: The arrow here in RTL are in wrong direction, and the are so close the the words in contrast in your demo which is LTR, they are directed accordingly to the site, and the arrow is located in the middle of the words
2- In the review section the RTL demo has no space in contrast In your demo there is enough space and it look good
3- In the “Related Course” section the arrows and the phrase “Related Courses” are messed up, the arrow is in the wrong place in contrast in your demo it look good
4- The teacher avatar is not RTL in contrast in your demo it is placed accordingly
please i hope you get these problems get fixed today we are almost launching.
i sent you an email.
Hi Worrier,
It’s out of the office time now but I will try to get back to you tonight
Please do, i hope it gets done this day. Regards.
Please Check my email message concerning these problems.
In another comment I asked the question but they didn’t answer me.
How can I do so that no student accesses the lessons until they have logged in. In other words, the student will be able to see the list of lessons but will not be able to enter them until they have logged in.
Hi idnconsultores,
Sorry, I missed your previous comment.
About the lesson access, actually this is already proceeded by default.
When you create a free course (set price = 0), users can view the lessons list. But they cannot view the content. They have to login first, then click Take Course button, then they will able to access
Pre sale queries
1. Is the user registration flow and window included in the theme? 2. The site I am building focuses on quiz, no lessons involved. After student click a course, all quizzes under it shows, how do I make it happen? By using plugins / widgets, or by coding?
Hi tclf,
1. Yes of course
2, 3. The theme is designed for LearnPress LMS plugin and this one can help you build those courses like that.
Let me know if you need any further assistance.
thank you for your reply, still need your confirmation:
1. I downloaded eduma somewhere from internet and installed the theme, plugin and demos. The demo has user login but not registration. May I confirm if I purchase this theme I can have the registration in place?
2. As said, what we need is simpler than the flow from the demo – a quiz center without any course or lessons. I tried to modify the demo downloaded by using elementor but no luck. After I purchase it, can I modify the demo template by using Elementor to what I was looking for? Simple code modifocation is fine because I am a software engineer but not web designer. Any instructions will be provided on how to modify the demos you provide?
Thanks for your patience
Pre sale queries
1.Can student view Overall Performance Summary of Test and Ranking of Top Rankers . 2.How to Create Refer and Earn system in website Using Eduma theme
Hi T2410,
Sorry, right now our system not support those options yet.
after updating Slider Revolution 6.1.0 i cant find or update my existing sliders
Hi mukeshkh,
Let me take a look at your site. Please send me a request to edusupport@thimpress.com with subject “mukeshkh – Eduma Support”.
Hello ;
1- Some plugins associated with your theme already installed in my site , Could i uncheck them when I install Eduma theme ?
2- I already have pages and posts in my site I’d like to keep them , Is installation changes anything of them ?
Regards.
Hi S-Diab,
1. It’s your choice
2. The theme may change those styles (font, color…). Just try to install the theme and see 
. Don’t worry, if something not right, we will try the best to assist.
Hello i did update the rating to 5 stars, you were fast and i’m satisfied.
please now help me with this
I have 3 problems.
1- The search bar: when i turn “RTL” on from customize the “Red Search icon” and the word “Search” stays in the same place 2: The size of the theme get a different size or something, i mean look at those dates icons to the right in RTL but in your demo they look good 3: Also when i turn “RTL” on from customize i dont have enough space like in your demo in the sides.
please i hope it get fixed as soon as possible
i sent you an email.
Hi Worrier,
Our team is gonna check your case
Pre sale queries
1. Udemy like course selling website possible ? 2. Video should NOT be downloaded in any case even for paid subscriber ? 3. Can I upload video in WP library and add it in course ? 4. Course preview available ? 5. Is this theme compatible with any of the below affiliate plugins? or else can u recommend any ?
Affiliate plugins: 1. https://codecanyon.net/item/wordpress-woocommerce-affiliate-program/23580333 2. https://codecanyon.net/item/ultimate-affiliate-pro-wordpress-plugin/16527729
Please let me know your feedback asap
Thank you
Hi rjaiswar,
Thanks for your concern.
1. Yes
2. In reality, there is no ways to prevent that.
3. Yes of course.
4. Yes
5. Sorry but right now we don’t have affiliate features yet.
1.Can student view Overall Performance Summary of Test and Ranking of Top Rankers . 2.How to Create Refer and Earn system in website Using Eduma theme
Hi T2410,
Sorry, right now our system not support those options yet.
Pre-Sale Question.
Hi,
I was going through your theme and was about to buy it.. But I couldn’t find different styles for one thing
1.) Different styles of icon boxes available in the theme
I request you to please share the link for the same.
Regards.
Hi mihir2895,
We have 2-3 layouts as you can see in those demos site. If you need more you will need to request the custom work for it
Hi! I bought your theme, but have not yet selected a design version. Found some errors: 1. The «edtech» (https://educationwp.thimpress.com/demo-edtech/) version does not contain a top bar for the teacher to create the course. For example, when I enter the version «eduma» (https://educationwp.thimpress.com/) under login “instructor” and go to page “/profile”, then at the top I see a strip “MySite | Education WP …” where I can create a course as a teacher. There is no such strip in the version of edtech. Question: How can a teacher create a course? I will have many teachers …
2. In version «edtech» (https://educationwp.thimpress.com/demo-edtech/), when viewed on a mobile phone, the menu (the button in the header in the upper right corner) does not have an «Login / Logout» button and a profile button after authorization. I can’t access my personal account and then I can’t go to page “/profile”, because there is no «Profile» button in the menu on the mobile. What should I do?
3. I can make block «CATEGORIES» (these are course category icons) from version «edtech» (https://educationwp.thimpress.com/demo-edtech/) in version «EDUMA Instruktor» (https://educationwp.thimpress.com/demo-instructor/)?
Thanks you!
Hi AndreyNekrasov,
Please send me a request to edusupport@thimpress.com with subject “AndreyNekrasov – Eduma Support”
Will try the best to help you out.
1.And students can view Correct answer and wrong answer of the whole exam/test (question & answer)..attempt by students?
2.can i create a exam system with this theme.
3.can i create a Mock test system.
Hi T2410,
1. Yes
2. We have LearnPress LMS plugin and yes, you can build those quizzes.
3. Sorry right now we not support Mock yet.
Thanks
Students can only see the lessons if they are registered. How can i achieve that?
Hi idnconsultores,
All you need to do is set a course with Free price. Then users registered, they logged in, then they can view the course.
I think I don’t explain myself well; sorry.
What I want is that no one can access the lessons without first registering and logging in. This regardless of course is free or has a price.
For example: The next course is priced, but still, anyone can see the lessons. http://micampus.online/cursos/asp-net-web-form/What I want is that the visitor cannot see the lessons unless he is logged in.
Another question: How can I do in cases that I want the visitor to buy the course and only then can I see the lessons?
My other question has not been answered. I want that the courses with prices can only access the lessons once they make the payment.
When deactivating the preview option, the lesson is not shown in the list, I would like it to be shown but that the student cannot see it until the session begins, in the same way if the course has a cost, until the student buys the course.
Hi, I’m still waiting for an answer.
Hi idnconsultores,
Okay, with this case, please send me a request to edusupport@thimpress.com with subject “idnconsultores – Eduma Support”, I will try to find the best solution for you
Send an email on Thursday night, and they still haven’t answered me, this is important to me and I don’t see them answering me.
Hi idnconsultores,
I have checked and see your email (which sent on Saturday). So sorry for the delay, it was in weekend.
Our team is checking your case now.
Please, your support with this, I have been doing the consultations for a week and I have not had a solution, I feel that the support team is too slow.
I post a comment and respond almost 12 hours later with information that is not very useful, in the case of emails, it was more than 24 hours already and I have no answer.
Hi idnconsultores,
So deeply sorry about that. Please continue discussing with us via the email.
Hello, I tried to update the theme from dashboard. But when clicked on it, Then it is showing http500 error. Kindly solve the issue fast. Also I paid 50$ for reinstallation but has not installed. Kindly check the issue.
SOmehow I reinstalled the old version. But it is Home version 3 in the Front page. How to erase that. Also, there is some problem with homepage design.
How to remove the sidebar in homepage?
Webiste Link is: www.jurisedge.com/academy
Hi Sudipta08,
Sorry but where did you pay the installation fee? We didn’t get that.
About this case, please send us a request to edusupport@thimpress.com with subject “Sudipta08 – Eduma Support”
Your support time is expired too. Please renew
Hi EduSupport,
Last week, I sent you an E-amil at edusupport@thimpress.com, but I did not get an answer.
I had Issues with the home page, I need it to be resolved as soon as possible.
I hope you answer this time.
Hi 3click-solutions,
We asked for the site access info , but we didn’t get it. https://prnt.sc/ovdobm
Please check again.
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