513 comments found.
Hi im loving your theme but when they click on the back button on the browser im getting a blank screen! I have updated theme and extends but still happening…...
Also on content 4 where do I find the popcorn Image?? I have looked everywhere!
Please respond as soon as possible!
P.S I tried submitting a ticket but im having issue with that also
Hi carloskilo
Thank you for contact us
With your problem, we need info to check, so it’s good if you can send ticket to us.
What problem when you send ticket!
Thank you so much
I guess after checking theme ver I have not updated, if I update it will I lose all the stuff I have done?
in Wordpress menu where do I go to find amy-movie/images/frontend/popcorn.png
Hi carloskilo
All content, theme setting will keep after you update.
If you custom code in theme, they being lost,
Are you know add css in Theme settings -> Custom css, if you know, we will send you css to change image
Thank you so much
so I download theme update, and via themes I click add new then point to new zip correct?
please send me Custom css
Hi carloskilo,
Please use css
.home-cinema-icon ul li:last-child {background-image: url(‘your image url’)}
Please change your image url.
Thank you so much
Where is the popcorn image located?
Hi!
Please replace image in follow patch : amy-movie/images/frontend/popcorn.png
Thank you so much
in Wordpress menu where do I go to find amy-movie/images/frontend/popcorn.png
Hi carloskilo
Are you know add css in Theme settings -> Custom css, if you know, we will send you css to change image
Thank you so much
When I am posting movie it is going to genre why it is not showing any category option to select when importing movie from IDBM.
Hi
We answer your ticket, please check again.
Thank you so much
Hello, I once used the theme on a website that is no longer funtional. Do I still need to request to have my license reset to be able to use on another website or something?
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you
where do you get the free api key for imdb???
so I went to url http://www.myapifilms.com/token.do. I got my token but when I try to get api key here https://www.myapifilms.com/tmdb.do. it gives me error do I need to do anything? apart from entering my token ?
Please help Carlos
disregard first two post I figured it out
sorry to ask another question how do I embed youtube videos so they are in a frame?
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
Liking it, generally – however there are things that I’m struggling with, and I shouldn’t be. First of all the genres are just not working for me. I choose list on individual genre, global still ovewrite though it’s turned off. If I choose grid ALL Movies will always list and I can’t seem to control thumbnail size in any way. Also even though I’m using Loco Translate I can’t change “Hours xx Minutes” to my language. There’s a media section in options but even after changing these values and regenerating thumbs, nothing happens in grid. I think grid is completely broken and for single movie media size it seems to be hardcoded in .php file making it quite unsafe to update unless you’ve made child theme.
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you
Hello, Is there a way i can have the greek translations for the plugins? The loco translate is not working
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
I have some questions: 1- when I used RTL version of wordpress, some widgets not working well. for example in “book ticket” homepage, when I used RTL, MOVIE CAROUSEL 2 nothing show but, in LTR its showing. how to fix it? 2- in SmartCms Seat Reservation Configuration, creating profile is not working. how to fix? 3-how to use RTL menu. in RTl menu direction should be right to left but, in RTL and LTR, menu direction is left to right 4- hiw to use custom fonts?
Hi,
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you
I sent ticket. Plz check it. Tnx
Hi,
We answer your ticket, please check.
Thank you
Does the theme support the wpml or the polylang plugin? Which one to you suggest to have multiple languages with the theme?
Hi
Sorry for later reply because our break weekend
You can use plugin polylang.
Thank you
Hello again. Is there a way to not auto crop the movie poster and let me auto size through css?
Hi,
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
Hello I installed the theme and working fine, after I install the example and is working, but when I install Woocommerce i see EVERYTIME this near add to cart button: Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘smartcms_srw_fontend_single’ not found or invalid function name in /home/....../public_html/wp-includes/class-wp-hook.php on line 286
I RE-INSTALL WORDPRESS, THEME, EXAMPLE…. but nothing I lost 8 hours about this problem, can you help me?
Hi,
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you
Can you refund my money if not solve it? I make a ticket but I need an answer not making another questiopn on other site. Your theme made crash woocommerce, this is insane
now I need other 7/8 hours for answer ticket? People are working bro, not playing
Hi
Our nation use timezone GMT + 7, so it can diffirent for both us and you.
We check and see you submit ticket 50minutes before, we answer your ticket, please check.
Thank you
I not see your answer
Hi
We see you answer ticket
We answer it, please check
Thank you
How to fix blank space ; please Message me to FB : Ratchanon Tarawan Link : https://drive.google.com/file/d/1ct6PWWWPM1mYATepfiHQ_ghRQF0uXGUt/view?usp=sharing
Hi,
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your website link, we will check for you
Thank you
Hye,
No reported bugs are fixed as committed and no response since a week, our support period is ruin while we wait
Hi, Are you send ticket ID to us, if true, please send us your ticket ID, We will check for you Thank you
Many functions are not working as described
AVV-795-49226
Hi, Can you send us your ticket ID, and can you send us functions are not working as described. Thank you so much!
i have already sent ticket ID and i got an acknowledgement as well, why you are asking same question again and again?
AVV-795-49226
Hi, We check your ticket and see supporter answer all your questions and ticket has been answer last time is 20/8. Thank you
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 29, 2019, 11:28 AM
to ticket, sequex.in
hello team,
9. Found an issue with photo and video thumbnail dimension (Image: Thumbnail) .
Thanks. Regards, Murali
Attachments area
Hieu Trung Nguyen <ticket@extstore.com> Jul 30, 2019, 8:15 AM
to me, sequex.in
9. Found an issue with photo and video thumbnail dimension (Image: Thumbnail) . -> Thank you for report, we will check it. (NOT FIXED IN NEW UPDATE)
On Wed, Aug 21, 2019 at 12:34 PM Muralidhara DV <murali82.tumkur@gmail.com> wrote: Hello Team, Please replay to the emails, in a production environment we may not able to wait a long time.
1. seat reservation is not working (Not able to create a profile)
After Updating Theme,
1. Found Top rated movies widget is missing. 2. As accepted custom sorting of actors name is not implemented.
Thanks, Awaiting for your quick reply
On Tue, Aug 20, 2019 at 4:15 PM Muralidhara DV <murali82.tumkur@gmail.com> wrote: Dear Amy Team,
1. Bugfix about mobile view committed in previous emails not fixed in this version as well. find email chain below.
Hieu Trung Nguyen <ticket@extstore.com> Jul 23, 2019, 10:08 AM
to sequex.in, me
Hi Murali
Thank you for contact us
We answer your questions :
2. amy_v2_movie_carousel_3 show_tralier=”1” posts_per_page=”7” it’s working in desktop view, not working in mobile check sequex.in -> Thank you for report bug, we checking and update in next version. Hieu Trung Nguyen <ticket@extstore.com> Jul 30, 2019, 8:15 AM
to me, sequex.in
4. Coming soon widget showing already released movies (Image: Coming soon) -> We checked and have an update coming soon. Now it is showing movies which are not contained start date and end date regardless of the year of release.
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 16, 2019, 8:26 AM (4 days ago)
to ticket, sequex
Hello,
2. Done, But nothing changed (Image: Amy_person_list.png ) 3. No, I haven’t changed anything, do let me know how to change it (Image: Amy-Show-All.png) 4. SAMSUNG GALAXY A5 Android 7.0
Disappointed
On Tue, Aug 20, 2019 at 8:48 AM Hieu Trung Nguyen <ticket@extstore.com> wrote: Hi Murali
Thank you for contact us
To install new version, please active other theme, delete now version Amy Movie, install newest version and active it.
Thank and best regards
Ticket Details Ticket ID: AVV-795-49226 Department: AmyTheme Type: Issue Status: Open Priority: Critical
Helpdesk: https://extstore.com/helpdesk/index.php?
I’m not denying that your support agent answers questions (last reply 9 days ago), I’m reporting that NOTHING IS IMPLEMENTED as committed even after two updates released (Version 3.1.1 – August 19, 2019, Version 3.1.2 – August 28, 2019), All major bugs are as it was. an important factor is your support is not quick and our 6 months support is ruin out while we waiting.
Hi, We check and see have one problem dont’ fix, if’s issue with photo and video thumbnail dimension. We sorry for it, we will fix it in next update. All other problem being fixed or it’s not error.
Thank you so much
Many functions are not working as described Inbox x
Hieu Trung Nguyen <ticket@extstore.com> Jul 22, 2019, 12:45 PM to me, sequex.in
Hi Murali
Thank you for contact us
Sorry for later reply because our break weekend
We answer your questions as :
1. Seasons and TVShows option is not displaying in WordPress admin dashboard (Image 1) -> Please disable function cinema, so function tvshow will enable
2. Only one post is displaying at what’s on today section in mobile view (Image 2) -> What shortcode you use in this position ? Can you send us this link have problem
3. Movies in theatre are partially loading initially. -> Please add min 7 items for this shortcode.
Thank and best regards
Ticket Details Ticket ID: AVV-795-49226 Department: AmyTheme Type: Issue Status: Open Priority: Critical
Helpdesk: https://extstore.com/helpdesk/index.php?
Muralidhara DV <murali82.tumkur@gmail.com> Jul 22, 2019, 1:11 PM to ticket
2. amy_v2_movie_carousel_3 show_tralier=”1” posts_per_page=”7”
it’s working in desktop view, not working in mobile check sequex.in
( 1. https://drive.google.com/open?id=1DV1VMm1-59otylsojNuHZXDAmQ-A-Xp- 2. https://drive.google.com/open?id=1VB6vmlf2v7gmG_vIbe0fVaNj-D5Jn89Z )
3. I have enough posts please check by visiting sequex.in in both desktop and mobile
Muralidhara DV <murali82.tumkur@gmail.com> Jul 22, 2019, 1:12 PM to ticket
4. Is it possible to move custom fields to post body instead next to poster
Hieu Trung Nguyen <ticket@extstore.com> Jul 23, 2019, 10:08 AM to sequex.in, me
Hi Murali
Thank you for contact us
We answer your questions :
2. amy_v2_movie_carousel_3 show_tralier=”1” posts_per_page=”7” it’s working in desktop view, not working in mobile check sequex.in -> Thank you for report bug, we checking and update in next version.
3. I have enough posts please check by visiting sequex.in in both desktop and mobile -> We check and see you use plugin lazyload and conflict with our plugin.
4. Is it possible to move custom fields to post body instead next to poster -> We don’t clear you question ? You want use custom fields movie for post blog ?
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 23, 2019, 10:32 AM to ticket
Hi Team,
4. please check the attached screenshot
Attachments area
Muralidhara DV <murali82.tumkur@gmail.com> Jul 23, 2019, 3:28 PM to ticket
Dear Team,
Found 2 more bugs.
1. It affected after enabling the start date and end date in both desktop and mobile view. (Image: AESDED-desktop view, AESDED-Mobile view). 2. Styling issue with navigation arrows at top movies section (Image: styling-with navigation arrow) 3. Enhancement: Need custom sort of actors and genre section instead of alphabetical order. (Image: Need custom sorting) 4. Enhancement: User registration and front end posting to enable third party posting. 5. Info: What is the best suitable image size for poster and banner?
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 23, 2019, 3:29 PM to ticket
4 Attachments
Muralidhara DV <murali82.tumkur@gmail.com> Jul 24, 2019, 12:04 AM to ticket
Dear Team
6. Need search option in mobile view and search results must include wordpress posts data instead only from movie data.
Thanks & Regards
Hieu Trung Nguyen <ticket@extstore.com> Jul 24, 2019, 2:02 PM to sequex.in, me
Hi Murali
Thank you for contact us
We answer your questions :
4. please check the attached screenshot -> Our custom fields work only with movie, don’t work with post
1. It affected after enabling the start date and end date in both desktop and mobile view. (Image: AESDED-desktop view, AESDED-Mobile view). -> Please add min 7 movie for this shortcode
2. Styling issue with navigation arrows at top movies section (Image: styling-with navigation arrow) -> Can you send us page link have style ? Because our arrow is difference with your arrow (Link demo : http://demo.amytheme.com/movie/demo/multi-cinema/ )
3. Enhancement: Need custom sort of actors and genre section instead of alphabetical order. (Image: Need custom sorting) -> Thank you for ideas, we will add to do list this function.
4. Enhancement: User registration and front end posting to enable third party posting. -> Are you want build system user posting movie in frontend ? If true, we need do custom job.
5. Info: What is the best suitable image size for poster and banner? -> Best size for banner is 1920×600, size poster is 258×387
6. Need search option in mobile view and search results must include wordpress posts data instead only from movie data. -> We have shortcode Movie Search, please check it.
Hieu Trung Nguyen <ticket@extstore.com> Jul 25, 2019, 10:10 AM to me, sequex.in
Hi Murali
Thank you for contact us
We answer your questions :
1. I know that only works with the movie, I’m talking about inside the movie only. (Image: custom field) -> Are you want show only one custom fields or all custom fields ? If you show one custom fields, we need do a few custom, if you want all custom fields, we change position block.
2. everything (style) is imported from demo book-ticket (none customised)(view-source:https://www.sequex.in/). -> Can you add this css to Amy Movie -> Custom Css & Js -> Custom Css .amy-movie-carousel-2 .amy-movie-list .slick-arrow.slick-prev::before, .amy-movie-carousel-2 .amy-movie-list .slick-arrow.slick-next::before { font-family: inherit; }
4. Enhancement: Yes I agree it consumes time but I’m dam sure it adds value to the theme. -> We know it, we add it to do list, but this function can wait a long time.
6. Search isn’t visible in the mobile view, (Image: Search) -> We hidden search in mobile to display nice, if you want show search, please use css @media (max-width: 480px) { #masthead.header-default .amy-inner {display: block;} #masthead.header-default .amy-inner > div {display: block; text-align: center;} #amy-site-logo {margin-bottom: 20px;} #masthead.header-default .amy-inner .amy-mv-search {margin-left: 0;} .amy-mv-search input[type=”text”] {min-width: 180px; width: 80%;} }
7. What is your time zone? -> Our timezone is GMT +7
8. Is it possible show in home page as same as top movies in theatre. -> We dont’ clear your question, can you send a few screenshot for it ?
9. How to call short codes, need small example. -> Same 8, you can use shortcode in page by use visual composer
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 28, 2019, 9:49 PM to ticket, sequex.in
Dear Team,
1. Need to show all custom fields in the post body.
2. How to display tv shows and seasons in home page?
3. Post banner issue (image :post banner)
4. Coming soon widget showing already released movies (Image: Coming soon)
5. Need to have soundtrack section which can play audio tracks.
6. Is it possible to import TV Show and seasons from IMDB?
7. When the updates are releasing?
8. Need to make posters centre in mobile view
Thanks, Murali
2 Attachments
Muralidhara DV <murali82.tumkur@gmail.com> Jul 29, 2019, 10:53 AM to ticket, sequex.in
8. How to sort and create a navigation menu according to the language of the movie?
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 29, 2019, 11:28 AM to ticket, sequex.in
hello team,
9. Found an issue with photo and video thumbnail dimension (Image: Thumbnail) .
Thanks. Regards, Murali
Attachments area
Hieu Trung Nguyen <ticket@extstore.com> Jul 30, 2019, 8:15 AM to me, sequex.in
Hi Murali
Thank you for contact us
We answer your questions:
1. Need to show all custom fields in the post body. -> Please open file themes\amy-movie\movie\single\parts\info-list.php and copy code from line 67 to line 90 and copy to file themes\amy-movie\movie\content-single-movie.php in line 37
2. How to display tv shows and seasons in home page? -> Please check shortcode, we have option for tvshows
3. Post banner issue (image :post banner) -> What size banner you upload ? Please upload banner have width 1960, it’s show nice
4. Coming soon widget showing already released movies (Image: Coming soon) -> We checked and have update comming soon.
5. Need to have soundtrack section which can play audio tracks. -> Are you want say shortcode soundtrack ? you can try shortcode video player in visual composer ( https://prnt.sc/olrzo5 )
6. Is it possible to import TV Show and seasons from IMDB? -> Now, we don’t support import Tv Show from IMDB.
7. When the updates are releasing? -> Now, we have busy for a few project, when they done, we will update theme
8. How to sort and create a navigation menu according to the language of the movie? -> We don’t clear your question! Can you send screenshot for it?
9. Found an issue with photo and video thumbnail dimension (Image: Thumbnail) . -> Thank you for report, we will check it.
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 30, 2019, 11:49 AM to ticket, sequex.in
HI Team,
Thanks for replay,
1. Please open file themes\amy-movie\movie\single\parts\info-list.php and copy code from line 67 to line 90 and copy to file themes\amy-movie\movie\content-single-movie.php in line 37
Above solution isn’t working (Image: customfields)
2. Please check shortcode, we have option for tvshows.
3 Attachments
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 30, 2019, 12:22 PM to ticket, sequex.in
Please ignore the previous email.
HI Team,
Thanks for replay,
1. Please open file themes\amy-movie\movie\single\parts\info-list.php and copy code from line 67 to line 90 and copy to file themes\amy-movie\movie\content-single-movie.php in line 37
Above solution isn't working (Image: customfields)
2. Please check shortcode, we have an option for tvshows.
No indented shortcode found. (Image:no tv-season shortcode)
5. Just wanted to insert audio track, not video.
6. New Issue: sidebar widget are displaying in only the movies imported from IMDB (Image: sidebar widget)
7. Now, we have busy for a few projects, when they done, we will update the theme
Please make it fast.
Thanks
3 Attachments
Hieu Trung Nguyen <ticket@extstore.com> Jul 31, 2019, 8:53 AM to me, sequex.in
Hi Murali
Thank you for contact us
We answer your questions :
1. Above solution isn’t working (Image: customfields) -> Sorry for wrong, please copy these code to line 55 in file themes\amy-movie\movie\content-single-movie.php , but please keep code in line 37 (because these for layout full)
2. Please check shortcode, we have an option for tvshows. -> Please check options in shortcode movie, we have option chosen show movie or tvshow https://prnt.sc/om9uvb
5. Just wanted to insert audio track, not video. -> We need custom new shortcode with a few fee
6. New Issue: sidebar widget are displaying in only the movies imported from IMDB (Image: sidebar widget) -> Are you chosen default sidebar for single movie ?
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 31, 2019, 1:19 PM to ticket, sequex.in
Dear Team,
1. Still no luck (Image: custom-fields-issue) 2. Only showing movie and tvshow, what about seasons? 6. Tested with all sidebar widget, but no luck (Image: sidebar-issue)
2 Attachments
Muralidhara DV <murali82.tumkur@gmail.com> Jul 31, 2019, 1:20 PM to ticket, sequex.in
7. How to create language-wise navigation for movies to provide easy access.
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 31, 2019, 3:21 PM to ticket, sequex.in
8. Found padding issue with TV Show section (Image: Padding-issue)
Attachments area
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 31, 2019, 5:10 PM to ticket, sequex.in
Hi,
9. The issue with “see all movies” and hyperlink is redirecting to the homepage instead given link (Image: see all )
Attachments area
Hieu Trung Nguyen <ticket@extstore.com> Aug 1, 2019, 9:04 AM to me, sequex.in
Hi Murali
Thank you for contact us
We answer your questions:
1. Still no luck (Image: custom-fields-issue) -> Please send us admin account, we will chekc for you.
2. Only showing movie and tvshow, what about seasons? -> Season is child of tvshow, so we don’t show season in shortcode
6. Tested with all sidebar widget, but no luck (Image: sidebar-issue) -> In image, we see movie sidebar widget is empty, please add sidebar in it.
7. How to create language-wise navigation for movies to provide easy access. -> We don’t clear your question ?
8. Found padding issue with TV Show section (Image: Padding-issue) -> Can you send page have problem ? We need check it.
9. The issue with “see all movies” and hyperlink is redirecting to the homepage instead given link (Image: see all ) -> In shortcode, we have option to config link for button show all, please check
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 1, 2019, 9:07 AM to ticket, sequex.in
10. Issue: “see all movies” text overlapping in mobile view
11. Alignment issue amy_movie_search which inserted in custom location.
2 Attachments
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 1, 2019, 11:37 AM to ticket, sequex.in
1. Still no luck (Image: custom-fields-issue) -> Please send us admin account, we will check for you.
6. Tested with all sidebar widget, but no luck (Image: sidebar-issue) -> In the image, we see movie sidebar widget is empty, please add sidebar in it. Still, the issue persists (Image: widget)
8. Found padding issue with TV Show section (Image: Padding-issue) -> Can you send the page have a problem ? We need to check it. sequex.in (check TV Show section)
9. The issue with “see all movies” and hyperlink is redirecting to the homepage instead given link (Image: see all ) -> In shortcode, we have the option to config link for button show all, please check Inserted a link but bouncing back to the homepage instead displaying https://sequex.in/coming-soon (Image: see all )
10. Issue: “see all movies” text overlapping in mobile view and showing “see all tv shows” at coming soon movie section instead of showing “show all movies” (Image: Overlapping)
11. Alignment issue amy_movie_search which inserted in a custom location. (Image: amy movie search)
4 Attachments
Hieu Trung Nguyen Aug 2, 2019, 9:20 AM -> We fixed for you, please check again. -> We check a few random movie and see they have sidebar ? Can you send us example link ? -> This section, you select 4
Muralidhara DV <murali82.tumkur@gmail.com> Aug 4, 2019, 9:57 PM to ticket, sequex.in
1. Thanks for the support. 6. https://www.sequex.in/movie/gani-b-com-pass/ https://www.sequex.in/movie/vadhu-bekaagide/ https://www.sequex.in/movie/gubbi-mele-bhramahastra/ 8. Please send me guide how to re-add it. 9. Please send me guide how to re-add it. (everything is imported from demo only) 11. Still same issue. 12. When can I expect a theme update?
Thanks
Hieu Trung Nguyen <ticket@extstore.com> Aug 5, 2019, 10:20 AM to me, sequex.in
Hi Murali
Thank you for contact us
We asnwer your questions :
6. Please chosen sidebar Rightbar not rightbar. 8,9. We example page home : - Step 1 : You can see https://prnt.sc/ooe1lc : Shortcode movie carousel 3 - Step 2 : Please add new shortcode, chosen tab Amy Movie, you can add shortcode here : https://prnt.sc/ooe1ph - Step 3: After chosen shortcode movie carousel 3, you will see all option with nice UX, you can change field very easy : https://prnt.sc/ooe1s3
12. When can I expect a theme update? -> If you want update theme, please use child theme for custom code.
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 7, 2019, 10:35 PM to ticket, sequex.in
Hi Team,
1. How to customize page 404.
2. Found issue with amy_person_list shortcode. Showing only one person instead of showing all with pagination (Image actor-director-list-issue).
3. issue with navigation text. (Image: Issue with navigation text).
Regards, Murali
3 Attachments
sequex movies Attachments Aug 13, 2019, 6:31 AM to me, ticket
Hi Team,
Found one more issue with pagination which overlapping them selves. (Image: Pagination overlap)
Thanks
Attachments area
Muralidhara DV Aug 13, 2019, 12:21 PM Hi team, Can you people take time for reply to emails sent 4-5 days ago.
Hieu Trung Nguyen <ticket@extstore.com> Aug 13, 2019, 3:04 PM to me, sequex.in
Hi Murali
Thank you for contact us
Sorry for later reply because our break weekend
We answer your questions :
1. How to customize page 404. -> You can edit block by translate file pot, are you know translate it ?
2. Found issue with amy_person_list shortcode. Showing only one person instead of showing all with pagination (Image actor-director-list-issue). -> Can you readd shortcode with UX options
3. issue with navigation text. (Image: Issue with navigation text). -> Are you change text ? If true, you can change in option shortcode
Found one more issue with pagination which overlapping them selves. -> What device you meet error ? We test in phone android and virtual all other device and see it normal
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 16, 2019, 8:26 AM (13 days ago) to ticket, sequex
Hello,
2. Done, But nothing changed (Image: Amy_person_list.png ) 3. No, I haven’t changed anything, do let me know how to change it (Image: Amy-Show-All.png) 4. SAMSUNG GALAXY A5 Android 7.0
5. Please release updates to fix reported bug in serial no 2. (Mail attache below)
Hieu Trung Nguyen <ticket@extstore.com> Jul 23, 2019, 10:08 AM
to sequex.in, me
Hi Murali
Thank you for contact us
We answer your questions :
2. amy_v2_movie_carousel_3 show_tralier=”1” posts_per_page=”7” it’s working in desktop view, not working in mobile check sequex.in -> Thank you for report bug, we checking and update in next version.
Thanks
2 Attachments
Muralidhara DV <murali82.tumkur@gmail.com> Aug 19, 2019, 4:47 PM (10 days ago) to ticket, sequex
Thanks for the update,
Please guide me that how can I update without losing existing configuration.
Thanks & Regards
Hieu Trung Nguyen <ticket@extstore.com> Aug 20, 2019, 8:48 AM (9 days ago) to me, sequex.in
Hi Murali
Thank you for contact us
To install new version, please active other theme, delete now version Amy Movie, install newest version and active it.
Muralidhara DV <murali82.tumkur@gmail.com> Aug 20, 2019, 4:15 PM (9 days ago) to ticket, sequex
Dear Amy Team,
1. Bugfix about mobile view committed in previous emails not fixed in this version as well. find email chain below.
Hieu Trung Nguyen <ticket@extstore.com> Jul 23, 2019, 10:08 AM
to sequex.in, me
Hi Murali
Thank you for contact us
We answer your questions :
2. amy_v2_movie_carousel_3 show_tralier=”1” posts_per_page=”7” it’s working in desktop view, not working in mobile check sequex.in -> Thank you for report bug, we checking and update in next version. Hieu Trung Nguyen <ticket@extstore.com> Jul 30, 2019, 8:15 AM
to me, sequex.in
4. Coming soon widget showing already released movies (Image: Coming soon) -> We checked and have an update coming soon. Now it is showing movies which are not contained start date and end date regardless of the year of release.
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 16, 2019, 8:26 AM (4 days ago)
to ticket, sequex
Hello,
2. Done, But nothing changed (Image: Amy_person_list.png ) 3. No, I haven’t changed anything, do let me know how to change it (Image: Amy-Show-All.png) 4. SAMSUNG GALAXY A5 Android 7.0
Disappointed
Muralidhara DV <murali82.tumkur@gmail.com> Aug 21, 2019, 12:34 PM (8 days ago) to ticket, sequex
Hello Team, Please replay to the emails, in a production environment we may not able to wait a long time.
1. seat reservation is not working (Not able to create a profile)
After Updating Theme,
1. Found Top rated movies widget is missing. 2. As accepted custom sorting of actors name is not implemented.
Thanks, Awaiting for your quick reply
Muralidhara DV <murali82.tumkur@gmail.com> Aug 21, 2019, 1:38 PM (8 days ago) to ticket, sequex
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Jul 29, 2019, 11:28 AM
to ticket, sequex.in
hello team,
9. Found an issue with photo and video thumbnail dimension (Image: Thumbnail) .
Thanks. Regards, Murali
Attachments area
Hieu Trung Nguyen <ticket@extstore.com> Jul 30, 2019, 8:15 AM
to me, sequex.in
9. Found an issue with photo and video thumbnail dimension (Image: Thumbnail) . -> Thank you for report, we will check it. (NOT FIXED IN NEW UPDATE)
On Wed, Aug 21, 2019 at 12:34 PM Muralidhara DV <murali82.tumkur@gmail.com> wrote: Hello Team, Please replay to the emails, in a production environment we may not able to wait a long time.
1. seat reservation is not working (Not able to create a profile)
After Updating Theme,
1. Found Top rated movies widget is missing. 2. As accepted custom sorting of actors name is not implemented.
Thanks, Awaiting for your quick reply
On Tue, Aug 20, 2019 at 4:15 PM Muralidhara DV <murali82.tumkur@gmail.com> wrote: Dear Amy Team,
1. Bugfix about mobile view committed in previous emails not fixed in this version as well. find email chain below.
Hieu Trung Nguyen <ticket@extstore.com> Jul 23, 2019, 10:08 AM
to sequex.in, me
Hi Murali
Thank you for contact us
We answer your questions :
2. amy_v2_movie_carousel_3 show_tralier=”1” posts_per_page=”7” it’s working in desktop view, not working in mobile check sequex.in -> Thank you for report bug, we checking and update in next version. Hieu Trung Nguyen <ticket@extstore.com> Jul 30, 2019, 8:15 AM
to me, sequex.in
4. Coming soon widget showing already released movies (Image: Coming soon) -> We checked and have an update coming soon. Now it is showing movies which are not contained start date and end date regardless of the year of release.
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 16, 2019, 8:26 AM (4 days ago)
to ticket, sequex
Hello,
2. Done, But nothing changed (Image: Amy_person_list.png ) 3. No, I haven’t changed anything, do let me know how to change it (Image: Amy-Show-All.png) 4. SAMSUNG GALAXY A5 Android 7.0
Disappointed
On Tue, Aug 20, 2019 at 8:48 AM Hieu Trung Nguyen <ticket@extstore.com> wrote: Hi Murali
Thank you for contact us
To install new version, please active other theme, delete now version Amy Movie, install newest version and active it.
Thank and best regards
Ticket Details Ticket ID: AVV-795-49226 Department: AmyTheme Type: Issue Status: Open Priority: Critical
Helpdesk: https://extstore.com/helpdesk/index.php?
Muralidhara DV Aug 26, 2019, 11:02 AM (3 days ago) Hi There, when can i expect your reply or fixes for above issue?
Muralidhara DV AttachmentsAug 27, 2019, 10:02 AM (2 days ago) Hello, Please reply to support requests. Found bug in actor-director filmography which only loads 10 results and no page navigation. (Image: actor-director-list
Muralidhara DV <murali82.tumkur@gmail.com> Attachments Aug 27, 2019, 10:12 AM (2 days ago) to ticket, sequex
Hello,
A1. Actor-Director page does not contain sidebar and share buttons, A2. How to apply the same header layout to movies also (Image: header layout)
https://drive.google.com/open?id=1H0PXdyBvS8tVZvoj3i5Zk2Vaen57hIa-Hi, We will answer per image in link you send : https://drive.google.com/open?id=1H0PXdyBvS8tVZvoj3i5Zk2Vaen57hIa- 1. With 3 image for problem actor and director list : We check in site and see work normal, please remember if actor doesn’t have movie, it don’t show. 2. With 2 image AESDED desktop and mobie view : Please upload more movie, because you add 2 movie, so layout will same image you send. 3. With 2 image for problem button show all, please change to UX design, because now, you add wrong field name for text of button show all 4. With 2 image film actor and header layout, we don’t clear your problem! 5. WIth image pagination overlap, we check your site and see normal, you can see : https://prnt.sc/ozfale , what devide you meet error ? 6. Image screenshot 20190810, it’s our error, we will fix this css. 7. With 2 image top movie desktop and mobile, are you want say problem slide in mobile ? If true, we’re discuss for it.
Thank you
This theme needs to store the imdb/tmdb ID into the database. It’s terrible that it doesn’t.
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
Hello there is some discount to buy me, the shipment always has promotion.
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
A wonderful theme this is but it would have been excellent if their support end is very responsive
Hi, sorry for later reply because our break weekend. Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
Again, its taking ages to get replies to ticket, It’s terrible!!!
Hi, what id your ticket ? Thank you
Pre-question : You said that we can custom the slug for cinema / movie/ actor / director / gender . So can we custom more such as year , nation , whatever, ... ?
Hi, With custom taxonomy, you can enter slug when you create them! Thank you
Hi,
i got some errors while installing plugisn. Those:
Warning: sprintf(): Too few arguments in /www/htdocs/w019a5e3/eifelfilmbuehne.schillmeier.org/wp-admin/includes/class-bulk-upgrader-skin.php on line 153
what does that mean?
After that, it ssems like ypur menu is not working, Can u please assist? (tried your other support, but the captacha didnt work!?)
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
Hi, im interested in your theme. Can the theme import movies etc automatically through cron jobs so it gets updated every day for example..?
Hi, Our theme have function import movie from imdb/tmdb. If you want import automatically, please submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
No work demo content . I need help .
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
Hello I want the activation code of the following additions Visual Composer Amy Movie Extends Slider Revolution
Hi, Plugin Amy Movie Extends don’t need active code. 2 plugin Visual Composer and Slider Revolution , you can use full function without active code. Thank you
Can you explain to me how I can do it
Hi, You don’t need do anything, please install plugin and use normal. Thank you
The theme can not be installed without importing the content, and the content can not be imported without activation. how can I do that
How can I communicate with you There is an illustration of the error that shows me I want a solution to that
Hi, When you install theme, you will get notice install required plugins, please install plugin from it. Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you