355 comments found.
Hi! How can I change the shape of slider? I mean, I actually have the slider 2 but want it to change for the slider 3 shape. Thanks!
Hello, fast question before purchasing.. do I need to activate the theme every period of time ? or when updating ? and if I didn’t “by mistake” will my site stop working well / will some plugins stop ?
Hi, thank you for a good question! You need to activate the theme once for all time. Activation is not required after update or installation some plugins.
Hi there i bought the theme but the new updated demos arent there…
You can use this tool for theme update: https://envato.com/market-plugin/
Is it possible to keep showing the header when scrolling for mobile also? so it is similar to desktop?
Hello, when buying the theme the images are included, or where can I get them?
what is time for the loading 1st page? I see that demo site loads for 4-5 sec from us. Will it change if I upload it to real server?
Hi! We reinstall our site and we cannot activate the template again, it marks an error. What can we do?
Hello, i have an issue with activate the theme and i contact you via email, but until now you did not reply, when i trying to activate theme i get INVALID PURCHASE CODE error
Please, check spam.
i have send my developer email, please contact him
i have check the spam and i did not get any email from you
Try to contact us at the our support forum: https://webgeniuslab.ticksy.com/
Besides, you need to check this article: https://webgeniuslab.ticksy.com/article/14816
hi there. Is it possible to add only 1 page from the demo imports?
Unfortunately, you can install only whole demo content.
hello there, how can I disable theme cache? I cant user external plugin…
Hi, please check the answer on email.
hi i wanted to ask question, why the header for mobile is black? can you make it similar to themes which white a bit can it be change if i buy this themes?
Hi, thank you for a great question! Yes we have an option to change it with a few clicks.
can i ask what is latest version ?
Bug fixes and plugins updates
can I add image behind the animation on the slider (home 4)? thank you
Hi,
I want to know, before I buy the theme. Is the landing page included in the demo ?
Hi,
Yes, landing page is included.
Hi,
Before i purchase the template, I would like to check with you.
Does the theme included does graphic element, ie #02 Home page the computer graphic with the rocket icon ?
Thanks
Hi,
Thank you for asking! Yes, after demo import you would have the same site like ours. Also, some graphics requires a license for use(total cost about $6), but most of them were taken from free resources.
Hello, i am using your theme. I’m having trouble on the checkout page. If ı buy your support can you help me for that ?
Hi, Please provide contact us via support form or forum and provide purchase code before getting help.
Hello, can I use the same images?
Hi, thank you for a good question. Yes, you can use the same images. Most of images we take from free resources and some images you can buy at the photo stock.
Hello
I would like to know how can i remove the following from the header: Phone number, email, Free SEO analysis
And how can i connect to the social media icons found in the header?
Thank you for your help.
Best regards JD
Hi, please check this article on how to edit header builder: https://webgeniuslab.ticksy.com/article/14531
If you have more question, feel free to submit a ticket at our support forum.
Hi, how can you disable the background image next to contact formular on Home 1? It looks completely wrong on mobile, please fix it. See screenshot: https://imgur.com/LvKqnht
Hi, thank you for informing us! We will fix this issue in the next update.
Great, but is there an easy way to disable certain images from mobile so they only appear on desktop? Will be a quick fix until you release the next version
Please submit a ticket at our support forum and provide your purchase code: https://webgeniuslab.ticksy.com/
I have not bought it yet, I was browsing through the demo and came across the issue. I am not an advanced user so please let me know if the theme is user friendly and has an option to disable images on mobile
The page builder has options to disable or show columns with the images or some other content in the different devices.
I have purchased theme Seofy but facing the issue with wpbakery. I need activation license to proceed. HELP!!!!!!
The plugin bundled with the theme and you don’t need to activate it for use. https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/
