6337 comments found.
Hi, During the last update Im having troubles with the theme, could you please help? I have 5 licence, so far…
Hello,
Please describe the issue better and provide us with a relevant URL so we could take a look.
Thanks!
The +main+menu links +on +mobile +not +working +poker.landingclick.biz
Hello,
We checked your site and couldn’t find Impreza there. Please provide us with a valid URL.
Thanks in advance!
sorry, here please: http://vpodesta.com/
Hello,
Unfortunately, we can’t replicate the issue, the menu works well on desktops and on mobiles. Please provide us with a more detailed issue description and your device, browser versions so we could replicate the issue.
Thanks!
If you access to the menu from movil, x example: “contacto” you access only to the sub menu under “contacto”, cant access to “contacto page”
Hello,
Take a look at this reply for details: https://help.us-themes.com/impreza/faq/#q31
Let us know if you have further questions!
Thanks !!!
I absolutely loved the “paste from demo” part. I would really appreciate if you can let me know how you built the “Enable copying of sections”. I see on the Impreza forum that there are many Design Agencies and this code will really help us.
Or if you can create an open public library where we all can add different designed sections and then use them on client’s websites. Everyone can contribute and use it to build websites using Impreza. This will remove the limitation of relying on you or the limited designed sections on the Impreza demo from where we can copy sections.
Hello,
We didn’t plan to make this feature publicly available. Though it might be a good idea for a feature request, feel free to create one so we could consider implementing it.
Let us know if you have further questions!
I believe you have added that as a plugin? Any way I can pay to get the plugin or this functionality or download it from somewhere. It might not be great to integrate that into the theme. I have checking a lot of clipboard plugins to copy shortcodes from the frontend. Haven’t been successful so far. It’s a very cool functionality.
Hello,
Yes, it’s a plugin. Please create a feature request as we recommended previously so we could consider implementing this feature.
Hello,
I bought today the theme and when i installed it in Wordpress they tell me i have an old version and there is no automatically updates for the theme.
How come?
When i went to your support page i needed to login with my e-mail adress, when i did that it did not recognize it and i could not get support.
Please respond to me and provide me a solution as i bought it today.
Thnx
Hello,
Log into our Support Portal using Envato login, see this: https://prnt.sc/p1152c Once logged in, create a ticket and provide credentials via private reply (URL, admin username, and password) so we could investigate the issue.
Thanks!
I have multiple licenses of impreza on multiple websites. On most I have the version 5 which includes the addon ultimate. but on one website i updated on impreza 6 and the addon ultimate is no longer there. what does taht mean?
Hello,
You can install the plugin manually, take a look at this article for details: https://help.us-themes.com/impreza/installation/addons/#2-manual-installation
Let us know if you have further questions!
I’ve saved up some money to buy the theme but it will be a while for me to actually get a host and put it up. So I was testing it out and noticed that I couldn’t get the exact same shop as the demo. All Wanted this theme for was the shop. How can I get that exact same demo?
Hello,
Demo Import creates the same layouts. Can you be more specific? What exactly doesn’t work for you? Wasn’t the demo content imported?
You actually pointed out a key element that I was not looking at (Demo Import). Forgive my ignorance as this is my first time ever. Thank you!
Unfortunately it says failed to import. Wrong path or file missing. I there a workaround to this?
Sounds like a server-side problem, we recommend moving to a live server and check there. If it’s not an option, find server error log file and check it for any error entries.
Let us know how it goes.
I didnt find a similar demo for this video slider and galery. Is it a special plugin or could I do it like this with your own theme?
Thank you, Carmen
Hello Carmen,
As I can see both elements created with Slider Revolution which comes with Impreza. So you can build the same but it isn’t a good idea to use several sliders on the same page, since it’s quite a heavy plugin. It’s better to add the first item as a Video Player element and the second one as a Carousel, it won’t be the same but if you do care about SEO, it’s better to avoid using Sliders. Feel free to check all theme features yourself on this test drive server: http://themetest.net/impreza/
Let us know if you have further questions!
Thank you! 
Is there a way to modify the Counter element so it updates de days of operation of a business from a specific date in time?
Hello,
Unfortunately, Counter element has no such feature. Try using 3rd party counters, usually, there are plugins almost for everything.
Let us know if you have further questions!
Hi! I really love your theme (I have 7 licences already :- ), and I love your blog layout demo! I have a new client now (relaunch) whose blog entries are very varied; some are text + portait format image, some text + landscape format image, some text only, some just a link to an article on a different website … Can all that be displayed properly with Impreza?
Hello,
Very likely it can be done with Grids. Please provide us with a relevant URL so I could take a look.
Thanks!
Hi! I bought another licence and installed the theme already, because I know there will be a good solution. Actually my blog page looked pretty good already after the demo import. I’ll open a support ticket for some related questions I have. Thanks for a great theme and excellent support!
Is the shortcode “[us_testimonial]” still working? In my site it stops. 
Did i miss something?
Nevermind… Just realized my mistake here! 
Hello,
Take a look at this reply: https://help.us-themes.com/impreza/faq/#q35
Let us know if you have other questions!
Lovely guys! Thx!
Can the top bar stay on mobile and tablets? I don’t want it to disappear?
Hello,
Yes, just set your header area height to be more than zero, take a look at this screenshot: https://prnt.sc/ozg49e
Let us know if you have further questions!
Is it possible to allow users to add posts ?
Hello,
Yes, users can add posts, it’s a default WordPress feature. Take a look at this article for details: https://wordpress.org/support/article/roles-and-capabilities/
Let us know if you have further questions!
Hello. After updating to the latest version, some of my horizontal tabs break into akkordeons which had enough space before. I didnt change anything related to width.
The problem seems to be occasionaly appearing. Sometimes they break sometimes they dont (no change of window size or resolution).
Hello,
Unfortunately, I can’t replicate the issue, please clear all cache and check again. If it won’t help, provide us with exact OS and browser versions so we could replicate the issue.
Thanks!
Thanks. Please delete the website URL.
How do I add the title bar to every page? There used to be sections within theme options that you could select, but they dont seem to be there anymore.
https://gyazo.com/1d88a117b942a89435761dbace2a5120Hello,
There are two options, create a Page Block under Impreza > Page Blocks, add Page Title and Post Content elements to it, then navigate to Theme Options > Page Layout and set this Page Block to be a content template or go to Theme Options > Advanced and turn on Titlebars & Sidebars and use Titlebars as before.
Let us know if you have further questions!
Hi. I used the Theme Options > Advanced option and it worked perfectly. Thank you very much
Hi, build a page in a subdomain and now it has to move to the final URL. What is to do first after moving: activate the license and then integrate the SSL certificate or vice versa?
Hi,
I’d activate SSL first, once everything is set, activate your license.
Let us know if you have further questions!
Hi there, I am getting the following error:
CRITICAL Uncaught Error: Call to undefined function us_load_template() in /home/cncprmpq/public_html/wp-content/themes/Impreza/author.php:10
Stack trace: #0 /home/cncprmpq/public_html/wp-includes/template-loader.php(78): include() #1 /home/cncprmpq/public_html/wp-blog-header.php(19): require_once(’/home/cncprmpq/...’) #2 /home/cncprmpq/public_html/index.php(17): require(’/home/cncprmpq/...’) #3 {main} thrown in /home/cncprmpq/public_html/wp-content/themes/Impreza/author.php on line 10
Can anyone assist or advise on how to resolve it?
Hello,
Your question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
snd a mail noreply@us-themes.com. mobile respons,ve. Did you get my mail?
Hello,
Use this form to send your messages https://themeforest.net/user/upsolution#contact
Let us know if you have other questions!
ı send a mail his link https://themeforest.net/user/upsolution#contact
Hi,
I add my Google Analytics tracking code and Facebook Pixels tracking code everytime to us-core plugin’s header. But when new update has come, my tracking codes are delete. Is there any way to keep these codes forever?
Thank you!
Hello,
Add your code to Theme Options > Custom Code, it’s an update-safe way to add your custom code.
Let us know if you have further questions!
I’ve created a website using the Impreza theme and have deleted the unused template pages and elements. Is it possible to download the full template again without damaging my current website or is there somewhere I can find these element pages so I can add some of these to my site?
Hello,
We don’t recommend importing demo content on your live site. Go to this test drive server to check all “Multi-Purpose” demo pages. Alternatively, you can install Impreza on some local server to check all the features there.
Let us know if you have further questions.
If I install on another server will I require another licence?
You can proceed with a single license, see this: https://help.us-themes.com/impreza/installation/activation/#can-i-activate-impreza-on-a-temporary-development-domain-
Hi there, is it possible to enlarge a image in the grid builder instead of making a link to the post ? It looks possible in the global options, but not in the block image, or button… Best regards
Hello,
Unfortunately, popup can be applied only to the whole item. You can hire a separate developer to implement this feature for you.
message box not working. It shows the words but no the colors.
Hello,
Please provide us with a relevant URL so we could investigate the issue.
Thanks!
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
