37 comments found.
Hello friends!
I really appreciate the support, so thank you! If you like my work, don’t hesitate to check my portfolio: https://themeforest.net/user/an-themes/portfolio for more Blog / Magazine Themes!
Don’t forget to sign up for my newsletter and be the first to find out about my latest themes
Kind regards,
Iulian, An-Themes
Great theme. It’s on my radar for my next customer asking for a blog-related theme. In the meantime, I’ve fallen in love with the font you used for the Alinan logo… which one is it?
Hi There,
Glad to know that, and thanks for your nice words!
As for the logo, the font is called “Pacific Again”.
Kind regards,
Iulian, https://anthemes.com
Lovely, thank you!
Hi there, congratulations on a great-looking theme!
I’ve downloaded it via my Elements subscription. Could you please let me know if this includes the support I’d normally get by purchasing it on Themeforest?
And if not, is there an option to purchase the support as a standalone, should I need it of course?
Thank you!
Hi There,
Thanks for your nice words!
- Envato Elements items don’t come with support at all.
- You’ll need to purchase the theme in order to receive support/updates. You can’t purchase the support separately without purchasing the theme.
Kind regards,
Iulian, https://anthemes.com
Thanks for your quick response, Iulian, I appreciate it!
Shame about the inability to purchase the support separately. I assume this is more of a general Themeforest issue, because it could be a good idea as an add-on, assuming you’re able and free to price that in a way that makes sense of course.
With regards to the updates, however, I’ve just looked in a bit more detail into what’s included with the Elements download and they state the following: “Updates Available. You’ll always have access to the latest features, fixes, and security updates. Simply re-download the item to get the most up-to-date files. You can find the updates change-log on the item’s description.”
Were you referring to the automatic updates not being available, i.e. having to install them manually?
Thanks!
Yes, you’ll need to install it manually!
Kind regards,
Iulian, https://anthemes.com
Hello!!! I wanted to ask you. I decided to try your template before buying, but according to the description you have the “Hide Featured Image Option for article pages” there is no such function.
Hi There,
Almost all my themes have that option.
After purchasing the theme, submit a support ticket and I’ll be glad to help you, thank you.
Kind regards,
Iulian, https://anthemes.com
It seems the wp-instagram-widget used in this theme no longer exists, any chance this will be updated? https://wordpress.org/plugins/wp-instagram-widget/
Hi There,
Was removed by the plugin author from the WordPress repository.
I’ll add it in the next update, thank you.
Kind regards,
Iulian, https://anthemes.com
Has the theme been updated to work properly yet?
Hi There,
Is works without any issues from the first day as per demo.
As you can see from all the comments, the only customer that is adding b** everywhere and changing the rating/review from time to time is only you, unfortunately. Again, unfortunately, I can’t do anything, if that’s your life, good for you.
Kind regards,
Iulian, https://anthemes.com
Cool, thanks for the update! Look forward to future updates! Great theme
Hi this is a pre purchase question.
Am I able to change to posts pages page width to be 100%. It seems on responsive devices the content displayed when viewing a post is very marginal. Can we make full width?
Thank you, theme looks great
Hi There,
Thanks for your nice words!
After you purchase the theme, submit a support ticket and I’ll make an update to increase the width in smaller devices, thank you.
Kind regards,
Iulian, https://anthemes.com
In the post page, is it possible to show recent posts with video box preview. like in home?
Hi There,
Thanks for your interest!
If the post has a video, will be displayed in the homepage and in the article page as per demo: http://anthemes.com/themes/alinan2/this-is-the-moment-in-4k-youtube-video/ I didn’t quite understand your question, but generally speaking, if it’s not in the demo then it’s not in the theme.
If you have more pre-sales questions, please let me know and I’ll be glad to answer them, thank you.
Kind regards,
Iulian, https://anthemes.com
I’d like to show in the post page, after the post content, one widget with related posts or recent posts, but not only the post title and intro, i’d like a box with video from each post inside this area and play it.
Hi There,
Thanks for the explanation. Unfortunately, will require custom work. As I mentioned, generally speaking, if it’s not in the demo then it’s not in the theme and will require custom work.
I’m also available for custom work, so if you are interested, submit a support ticket and let me know, thank you.
Kind regards,
Iulian, https://anthemes.com
Hello friends!
I really appreciate the support, so thank you! If you like my work, don’t hesitate to follow me: http://themeforest.net/user/An-Themes/follow for more Blog / Magazine Themes!
Please note that this comments section is for pre-sales questions only. Support is offered only through the = Alinan Support, so please submit a ticket if you have any concerns with the theme, thank you!
Another important thing, if you purchased my theme, go to your Download Page click the “Download” button and select “All Files & Documentation”, and please read the Documentation for a properly configuration of the theme, demo content, plugins, etc.
Kind regards,
Iulian, Anthemes.com
Hello friends!
I really appreciate the support, so thank you! If you like my work, don’t hesitate to follow me: http://themeforest.net/user/An-Themes/follow for more Blog / Magazine Themes!
If you have any questions regarding the options / features of my theme, please let me know and I’ll be glad to answer them, thank you.
Kind regards,
Iulian, An-Themes.
You have 1 negative 1 star rating and I feel there are 2 more to come 
In future I suggest you take your customers more seriously, and act professionally in trying to fix an issue rather then turning around and blaming it on the client without looking into the problem.
And by without even looking into the problem, I mean at the very least when someone asks for support the least you could do is ask for some admin / FTP details and ACTUALLY have a look. Post a screenshot of where you asked for FTP or admin details?
Hi There,
Your support has expired two months ago and you did received a reply to all your support tickets https://d.pr/free/i/P1j7rz so please stop changing the rating every week, if you need help renew the support as everyone else, thank you.
I’m ready to let all the hate you’ve spread in the support comments and tickets and all the lies you’ve added, after you renew your support and I’ll do my best to help you, thank you.
Support is a running service and this change in policy is controlled and monitored by Envato and we abide by their rules, more info here > and here >
FTP or admin details, of course I can help, after you renew and open a ticket, mention this in the first line of the ticket “Please forward this ticket directly to Iulian, he requested it” and I’ll be happy to investigate, thank you.
Kind regards,
Iulian, Anthemes.com
Nope! This should have been done the first time when I asked for support! Instead I have all the same issues I had before, but now my support has expired!
So, what does this tell us??
Well, I asked for support, I received NONE! You did not request any information from me, IE FTP and admin details etc, which meant you clearly had no intention of helping or supporting me, and now you are asking me to RE PURCHASE support, and give you my FTP and admin details and you claim you will help me!
Guess what! I dont believe you!
For anyone looking at purchasing this or any other an-themes template! I hope you can see what ive gone through and the type of person you are dealing with!
Asking me to RE PURCHASE support then provide my FTP and admin details.
What happened to asking this question while my 6 months support was still active?
Instead, I was told that I was to blame for the problem. The initial problem I had was that the widgets would not align on mobile devices (check page 1 or page 2 of early comments). Then I was told by you that this was a 3rd party plugin issue and had nothing to do with your theme!
Then you updated the theme and fixed a issue with items not aligning properly.
Version: 1.3 – December 20, 2018 Improved: Instagram widget for Footer. Improved: Widgets alignment in smaller devices.
Then I kept emailing to say I have disabled all 3rd party widgets, and the problem still existed. This is when you stopped replying. So I kept emailing and turned to posting in this comments section for support! Only for your replys to read not to post support related content in the comments section. So effectively I could not reach you by email, and my comments were not being answered on here, and then of course, my support expired!
So, then after some time, he blocked my email address and emails began to bounce back! Also comments outlining any evidence regarding my argument of this point began to be removed! Contacting themeforest did nothing as they could are less either!
And finally, to top it off, he attempted to sell me an additional plugin to try to fix HIS issues with the theme! He attempted to sell me one of AnThemes plugins additionally to the template saying that this would like overcome the problem and help to align the widgets on mobile devices. This is when I knew something was wrong!
So whos lying now Mr Lulian or Anthemes.com?
So people, make your own decision. Maybe I just had bad luck, maybe you will get great support? Who knows! But I would not recommend this author due to his lying alone!
Hi There,
> I never blocked anyone doesn’t matter how rude the customer was, so stop lying, thank you!
> I don’t have any plugin with pro version and I never told you to purchase something in order to be fixed, so how can you write something like this?! Such accusations can go to court and I do have all emails and facebook messages from you, you are the kind of “customers from hell”, for you it doesn’t matter the theme or the support, you did the same thing in the past with other authors https://d.pr/free/i/JrLegQ https://d.pr/free/i/nj67HO https://d.pr/free/i/hVePS5 so is obvious that you don’t have a life or something better to do, with all due respect!
You are re-opening the same discussion again and again like here. At this point, you don’t need to renew your support anymore, you don’t deserve my time with such behavior at all and I’ll make sure to not purchase again from me ever. I have several accounts, more than 15k customers and this is the first time to read and see such behavior from a customer.
Thanks for your recommendation and for the feedback!
Kind regards,
Iulian, Anthemes.com
Nope
At the end of the day, all other things aside.
You didn’t provide me with support for my problem. Then my support expired and now you have the cheek to ask me to purchase support again!
Shame on you!
You never even attempted to help me from the beginning!
Your support sucks!
And I will continue to warn people about my experience
Important PRE Sale Question: I bought before another Theme from another creator, afterthat i found that his icons in the demo content were never mentioned that they are “NON COMMERCIAL”.... so my question is – are your (used icons, font types, images) for commercial use in your Template and also DEMO CONTENT? Or do the buyer have to “rebuy” all licenses (from shutterstock, pinterest or anywhere) for your used template content ?
Hi There,
Thanks for your interest!
Everything you see in my demo comes with the demo content / theme.
Icons from Font Awesome and images from Unsplash. As for the fonts, I’m using Google Fonts.
If you have any more questions, please let me know and I’ll be glad to answer them, thank you.
Kind regards,
Iulian, An-Themes.
So this means, the demo content and its sources (images, fonts, icons) can be used also for commercial purposes ? im not sure if your answer was clear to me because i dont want to get problems, if i use this theme and later “switch to commercial use” with your template ?
Hi There,
Yes, “Font Awesome”, “Unsplash” and “Google Fonts” can be used for free for commercial purpose.
Kind regards,
Iulian, Anthemes.com
Thanks for fast information in case of thats all free and for commercial use also available – i bought your theme . Thank you very much for this cool design & stuff
Thanks for purchasing my theme, I really appreciate your support! For your information, I’ve also replied to your support ticket, thank you.
Kind regards,
Iulian, Anthemes.com
Hello friends!
I really appreciate the support, so thank you! If you like my work, don’t hesitate to follow me: http://themeforest.net/user/An-Themes/follow for more Blog / Magazine Themes!
If you have any questions regarding the options / features of my theme, please let me know and I’ll be glad to answer them, thank you.
Kind regards,
Iulian, An-Themes.
Hello friends!
I really appreciate the support, so thank you! If you like my work, don’t hesitate to follow me: http://themeforest.net/user/An-Themes/follow for more Blog / Magazine Themes!
Please note that this comments section are for pre-sales questions only. Support is offered only through the = Alinan Support, so please submit a ticket if you have any concerns with the theme, thank you!
Another important thing, if you purchased my theme, go to your Download Page click the “Download” button and select “All Files & Documentation”, and please read the Documentation for a properly configuration of the theme, demo content, plugins, etc.
Kind regards,
Iulian, Anthemes.com
As of 19/02/2019 I have still received no support for my purchase of this item!
I purchased this template 4 months ago, I emailed the author, posted comments here regarding an issue I was facing! No response.
I continued to email regarding support, and continued to post in the comments section for support only to be told not to post in the comments section for help! That was it.
Now my support has expired and I emailed the author of this item asking for support only to be told that my support has expired! After not helping or supporting me when my support was active and in fact NEW!
I strongly suggest you stay away from this author for his lack of customer support! He has not tried once to help sort the issue, not asked for any FTP or login details to try and find a solution and now has told me that I need to RE PURCHASE the item in order to get support! Absolutely disgusting!
I will be spreading the word elsewhere as well to make this known to other users! This is absolutely unacceptable and I am very disappointed in the outcome of this purchase! Not once on themeforest have I had such terrible after sales support!
The absolute cheek in asking me to purchase again in order to get support I never received just days after purchasing this item! Shame on you
You can delete my posts all you like! Im not going anywhere
Hi There,
Can you be for once honest and stop lying? Can you? You are absolutely a nightmare as a customer, with all due respect, but still you have always received a reply from me, when you shouldn’t (Treat the others as you want to be treated), but still, I have treated you with respect, because, this is my job.
Most of your comments to others authors are kindly identically, a simple search by your name and themeforest and your comments will be displayed and most of the comments have been deleted for obvious reasons: https://d.pr/free/i/JrLegQ https://d.pr/free/i/nj67HO https://d.pr/free/i/hVePS5 and the recent ones have been deleted
You’ve received a reply from me in a few minutes, that’s because you’ve send a support ticket / left a comment and also submit a message via facebook after 5 minutes that you are waiting https://d.pr/free/i/tzuNyz after only 5 minutes of your support ticket and item comments!
All support tickets and comments and facebook comments have received a reply with the solution to your problem: https://d.pr/free/i/zIJMR6 https://d.pr/free/i/BY8wEp and comments here and here and you latest support ticket here: https://d.pr/free/i/HXh8qu so stop lying!
Support is a running service, therefore it has a running cost. Like I wrote elsewhere, it’s the same thing as paying hosting, electricity and rent. It’s not possible to provide unlimited support for a single fee, no business can survive that and more when you are acting like you are acting
As you can see, I don’t have nothing to hide and on request by envato, I’ll share all messages. For your information, I’ve contact envato support too. This is unacceptable, you are acting as a bad behavior for my business with false facts.
Ps: Also, for your information, the comments are moderate and deleted by envato after the proofs are proved that what you’re saying is not true, not by me!
I invite you to reconsider your behavior. We have thousands of happy customers which we are working hard to keep it that way, thank you.
Kind regards,
Iulian, Anthemes.com
So why is my issue still not resolved and now my support had expired??
Your support has expired before replying to you, more than 2 weeks ago! So, be so kind and delete the 1 star rating you’ve added on purpose, extend your support as all customers after the expiration and than ask for help, otherwise your so friendly comments will be ignored, thank you.
Kind regards,
Iulian, Anthemes.com
No, I’m referring to before my support expired. I emailed you long before my support expired and requested help! Got nothing.
Tried to fix the issue myself in the remainder of the time, then my support expired.
Never did I receive any support!
Your latest support ticket: https://d.pr/free/i/ipPdEP and isn’t a theme issue! As for your support, I usually give support beyond the expiration of the support, but you are not one of them with such behavior.
This is the last time you’ll receive a reply from me! And I do hope that you’ll never purchase again from me, I haven’t seen in my life such a liar, with all due respect!
Kind regards,
Iulian, Anthemes.com
Haha you are not making a very good point for yourself.
This is the last email I sent you after my support had expired.
Where was my support during the period my support was active.
There was NONE.
Is this theme compatible with Visual Composer? Can the homepage be a static page with the same header just without the blog?
Hi There,
Thanks for your interest!
1. The Visual Composer is a plugin so it technically will work with any theme. That said, there aren’t any built-in custom modules expanding the Visual Composer plugin exclusive for this theme as per demo / item description.
2. I can help you with that. After you purchase the theme, submit a support ticket and I’ll give you the file and I’ll make also the update too with the new homepage without the blog section in order to use any drag and drop plugin in the homepage.
Kind regards,
Iulian, Anthemes.com
Hello friends!
I really appreciate the support, so thank you! If you like my work, don’t hesitate to follow me: http://themeforest.net/user/An-Themes/follow for more Blog / Magazine Themes!
Please note that this comments section are for pre-sales questions only. Support is offered only through the = Alinan Support, so please submit a ticket if you have any concerns with the theme, thank you!
Another important thing, if you purchased my theme, go to your Download Page click the “Download” button and select “All Files & Documentation”, and please read the Documentation for a properly configuration of the theme, demo content, plugins, etc.
Kind regards,
Iulian, Anthemes.com
Hi there is a large image down the side of my page. Can you please explain why?
https://imgur.com/a/SMWnd94Hi There,
Please check your email, thank you.
Please note that this comments section are for pre-sales questions only. Support is offered only through the = Alinan Support, so please submit a ticket if you have any concerns with the theme, thank you!
Kind regards,
Iulian, Anthemes.com
Hello friends!
If you have any questions regarding the options / features of my theme, please let me know and I’ll be glad to answer them, thank you.
Kind regards,
Iulian, Anthemes.com
Hello,
have some pre-buy questions too
1. Do you have any example of how the advertisement would look like on this theme? Can I customize where I would place it?
2. Is there a limitation to how many advertisements I can put of the website?
3. Will there be different theme colour in future? e.g Black-white, black-pink etc..
4. Is there an instagram gallery instead?
5. Can I add on my own plugins as well??
6. I’m probably planning to use bluehost, webhosting, is this theme compatible?
Hi There,
Thanks for your interest!
1. Will look as per demo, please take a look. You can display as many ads in the sidebars.
2. As with any WordPress theme, you can display as many ADs you want in the sidebars.
3. You can change the main colors of the theme, also all the colors are in a separate css file for easy change, so you’ll be able to create black-white, up to you.
4. You can use a plugin for that purpose.
5. As with any WordPress theme, you are welcome to use any plugin that fits your needs.
6. Is a WordPress theme, you can use any hosting company, will work just fine!
Kind regards,
Iulian, Anthemes.com
