4649 comments found.
Hi, I want to change my design of related product item and similar product item in mobile view, to theme supported style having scroll underneath rather than carousel dots. Please help me as soon as possible. I sent email from muneeba**@gmail.com yesterday. Thanks.
Hi jaffri,
We received your email and will try to get back to you soon. Based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days
Thank you so much
Hi I have send my issues by email. Please Check it asap.
Yes, please check our reply email. Thank you
some product not have size chart, i want to not show this(size chart). but some product must Using different size charts for products. how to do it now?
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
how to upgrade my ella 3.0.7 theme to latest theme.. how to backup my old themes and app made changes into the theme.. please help
Hi
If you are using Ella 3 and want to update into updated Ella 3 version, you can follow instruction here not to lose your setting: http://prntscr.com/p42mb0
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/installThank you
Hi， The language of our website is Indonesian, and we want to change the buy it now on the product details page to Beli Sekarang. I modified the code on the edit cod page, but the product details page has not changed. How can I solve this? Detailed pictures are in the attachment.
Hi,
You can not change language of Buy it now button. This button is in Shopify system not on theme or code. You can contact Shopify for more info
Thank you so much
Hi, I’m constantly getting the following message form google “Top Warnings
Warnings are suggestions for improvement. Some warnings can affect your appearance on Search; some might be reclassified as errors in the future. The following warnings were found on your site:
Missing field “sku”
Missing field “url”
Missing field “brand”
Missing field “availability”
Missing field “description”
We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search.”
What is the best solution for this issue?
Hi spade1987,
Please update your theme to the newest version of ella. The issue no longer remain on Ella newest version
Best Regards
Do you have any manual on how to upload theme without re-building the entire website? Thanks
Hi spade1987,
If you are using Ella 3 and want to update into updated Ella 3 version, you can follow instruction here not to lose your setting:
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install http://prntscr.com/p42mb0Thank you
Hi, we are using Ella theme we need to add a short description of all the products from out of the long description.
Hi,
Please follow instruction in user guide http://prntscr.com/p41htq or Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi, I need help on removing the search bar on the header-2 but retain the search bar on my stick menu.
But I wanna keep this functionality:
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Very crazy numbers at customers currently viewing.Changed that in the settings but with no affect. Turned it off for the moment. I’m the only one with this problem? Best regards
Hi derox,
Please try to update your theme to newest version. You may get issue with very old version
Thank you
Hi. I am installing your theme and in several spaces I get a translation error message: “tranlation missing…” How can I solve that? Thank you. PS: Theme installed in spainish
You haven’t finished translating your theme so it is showing the missing. Please follow instruction at Multi Languages in user guide to setup your language correctly.
Thank you so much
Massively slow on returning emails. Disappointing. Can you please check for email from chris@2squaredagency.co.uk and respond asap?
Hi 2squared,
Sorry for late response but because you sent many emails, it jumped. Our support team will check and get back to you ASAP
Guys, We’re supposed to be launching today but with the delay in response this is looking unlikely. Can you please respond and try to work out why the theme is experiencing issues as soon as possible? Im conscious with the time delay between the UK and yourselves that a solution is going to be far too slow to continue using this theme.
Hi, Yes, we already replied to you that we are in the process to help you and will get back to you ASAP
I want to settting Different size chart for each product, but your chrome shopifyfd not working, said this”Error: New admin detected. Try loading on another page first” how to fix this?
Please follow new instruction in online document: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/sizechart-product
http://prntscr.com/p2iby0Best Regards
Hi. so it was really hard for me to use this theme. frankly i want to have a custom section of custom image block,custom modal block,custom video block,custom html block. and then i saw this page. https://soun-theme.myshopify.com/. im trying to add those block sections to the new ella sections ready 3.
Hi Touma08,
We think you misunderstood our theme. Ella theme and Child themes are totally different, they don’t belong to.
Soun theme is soun and the layout of Soun will not include in Ella layout. You want to use Soun blocks for Ella, you have to code it and we don’t recommend as well as don’t support for custom service. But we can provide custom service. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
ok. sent you an email.
hello?
What new has been added to theme update?
thanks
You can see at the changelog of theme: http://prntscr.com/p219ll. Thank you
Invalid CSS after ”...or_quick_view: ”: expected expression (e.g. 1px, bold), was ”;” at 41 – I have the same issue.
Hi dlynthebrand,
To be able to check this issue, we need admin access to determine the reason of this issue. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
We received some of tickets from our customers saying about this issue that it is not our theme issue, it was shopify’s fault. They were having an issue with there customization section.
Thanks! How can I add an AGREE TO TERMS checkbox on the cart page?
how do you update this theme in shopify without loosing all the settings? Also, suddenly got this error and now can’t see my site in admin of shopify. Fix?
Invalid CSS after "...or_quick_view: ": expected expression (e.g. 1px, bold), was ";" at 48Hi LPGN,
To be able to check this issue, we need admin access to determine the reason of this issue. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
We received some of tickets from our customers saying about this issue that it is not our theme issue, it was shopify’s fault. They were having an issue with there customization section.
Thanks. I will check with Shopify and see what they are saying.
Do you have a step by step for updating the theme without losing settings? Is that possible?
You can follow instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install-theme
http://prntscr.com/p1zhb0Best Regards
Shopify customization section appears to be fixed now. Looks like it was Shopify problem. I didn’t do anything, but this morning it was working again.
Hi Halothemes,
I’ve created a product and added color variant icons. The icons are too small for a customer to see the color properly. Can I edit the color swatch to make it larger?
Hope to hear from you soon
Thanks, Naomi
Hi Naomi,
We think it is possible. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi. We looking for a theme for of our new shop. Ella Them looks nice. We have a question about the multi language and currency. Is it right that the theme doesnt support any auto switch by ip? So the customer have to change the language and currency? Thanks for your reply.
Hi 7le,
Thank you for your attention to our theme.
- About language feature, it doesn’t support auto switch by ip
- About currency, we already added auto currency into our ella theme and will release update version today
Thank you so much
Hi Thanks for reply.
Language Autoswitch
How we can solve it this issue ? Other app ? Can you put this on the developer feature wishlist ? 
>> Currency Nice and good to know.
- Language: You can use from other apps such as Langify or Weglot.
Shopify will release new update later this year, it also support multiple languages so we cannot develop more for our current language feature at this time, we will wait for updates from shopify to research more after that ^^
I am having issue in adding a product to cart only in “Recently Viewed Product” section. Will you please sort out this thing?
Hi,
Adding product to cart in Recently Viewed Product is normally, if you have issue, could you please contact us directly to support@halothemes.com with screenshots…, our technical team is glad to support you. Thank you so much
Hello, it appears that this theme doesn’t ship with social meta tags. I’ve been able to find a work around to get product/collection images to show up, but nothing shows up for the Home, About Us, Shipping and Returns, and more pages when they are linked to Twitter and Facebook. Facebook debugger says that there is an og:image tag missing for the pages listed above.
Is there any known solution to this? Why doesn’t your theme ship with a social-meta-tags.liquid file? I love this theme otherwise, but couldn’t recommend it to anyone because of this issue.
Hi,
To check this issue you mentioned, we need more info
Could you please contact us directly to support@halothemes.com with screenshots…, our technical team is glad to support you. Thank you so much
We checked and already received your email, we will get back to you ASAP via your email
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