4653 comments found.
My homepage can’t display product thumbnails on mobile phones. What should I do?
Hi, Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
I installed the new update, enabled multi currency, auto currency, changed format of the currency and enabled shopify payments which is what I use anyway and set it up via shopify to accept multiple currency in EURO, changed IP to show from Italy, and the currency did not change to EURO as it was supposed to from incognito mode. Tried several times. Shopify payments and shopify already supports multiple currencies all the way to the checkout, not just on the site. However, what is missing is the auto switch by GEO/IP which shopify only allows for plus stores. Can you just work out to make it switch automatically by GEO?IP?
Without having to enable all these settings? Again, my store with ELLA already supports checking out with EURO, and everyone else can do that thanks to Shopify update (support for multiple currencies); what is missing is the autoswitch.
Can you just enable the autoswitch please to make it work with the existing multiple shopify currencies support?
Thanks!
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hello Dear,
I just bought your Ella Theme shopify and it looks like it doesn’t have the same functionnality as promised in the demo video or page : https://ella-demo-4.myshopify.com/ https://www.youtube.com/watch?v=gF__s_tjla4For example :
1. On slideshow, “Heading text”, “Slide Description text” and “Button Slideshow” have no effect .. But in your video demonstration, “Heading text”, “Slide Description text” and “Button Slideshow” have the effect of appearing and then ascend in the slide. Why is this not possible when the Ella theme has been purchased? 2. Same for the footer, the elements are supposed to appear then asecend in the footer but this is not the case. 3. It looks like this is the same for all others elements.
Could you give me a solution?
Thank you in advance,
P.S : I also contacted your support but no answer yet..
Hi the_momsss,
The demo and video you provided us are from old ella version
We released Ella version 3.0.0 and new version won’t have the effect like on old version. We already have new documentation: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/nav
Where did you find this video? in old documentation?
Thank you
Hello dear,
Please see on your own FAQs of the latest version of Ella theme that you can enable/disable this effect. “Can I turn on/off Lazy Loading Image / Item Animation / Fade Up on the page? Yes. You can turn on/off the animation in the Setting page.”
Link : https://new-ella.myshopify.com/pages/faqs?fts=0
Please provide me a solution because it looks like it doesn’t work as it is supposed to do.
Thank you,
Hi,
For the effect on our latest version, you can turn on/ off for the banner effect and product image effect when hover at this link: http://prntscr.com/pa3mas
The lazy loading image feature is for speed optimization, you shouldn’t remove it
Thank you
Dear, That’s what I am talking about. It seems that there are no lazy loading image option available but the opposite is mentioned on your FAQs. How it could be ?
Thank you,
Hi the_momsss,
We are sorry, the lazy loading effect you mentioned is WOW animation on old Ella version and we don’t apply for new version. Sorry for your confusion, we adjusted our texts.
About the lazy loading image feature, it is already integrated in theme, it is in our theme code to optimize loading speed.
For further support request, could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
what was updated? where can I access change log?
Hi, we don’t see the Purchased label with your account?
Hi, I want to change my design of related product item and similar product item in mobile view, to theme supported style having scroll underneath rather than carousel dots. Please help me as soon as possible. I sent email from muneeba**@gmail.com yesterday. Thanks.
Hi jaffri,
We received your email and will try to get back to you soon. Based on the number support tickets and the nature of the request itself, the response time can be up to 1-2 business days
Thank you so much
Hi I have send my issues by email. Please Check it asap.
Yes, please check our reply email. Thank you
some product not have size chart, i want to not show this(size chart). but some product must Using different size charts for products. how to do it now?
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
how to upgrade my ella 3.0.7 theme to latest theme.. how to backup my old themes and app made changes into the theme.. please help
Hi
If you are using Ella 3 and want to update into updated Ella 3 version, you can follow instruction here not to lose your setting: http://prntscr.com/p42mb0
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/installThank you
Hi， The language of our website is Indonesian, and we want to change the buy it now on the product details page to Beli Sekarang. I modified the code on the edit cod page, but the product details page has not changed. How can I solve this? Detailed pictures are in the attachment.
Hi,
You can not change language of Buy it now button. This button is in Shopify system not on theme or code. You can contact Shopify for more info
Thank you so much
Hi, I’m constantly getting the following message form google “Top Warnings
Warnings are suggestions for improvement. Some warnings can affect your appearance on Search; some might be reclassified as errors in the future. The following warnings were found on your site:
Missing field “sku”
Missing field “url”
Missing field “brand”
Missing field “availability”
Missing field “description”
We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search.”
What is the best solution for this issue?
Hi spade1987,
Please update your theme to the newest version of ella. The issue no longer remain on Ella newest version
Best Regards
Do you have any manual on how to upload theme without re-building the entire website? Thanks
Hi spade1987,
If you are using Ella 3 and want to update into updated Ella 3 version, you can follow instruction here not to lose your setting:
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install http://prntscr.com/p42mb0Thank you
Hi, we are using Ella theme we need to add a short description of all the products from out of the long description.
Hi,
Please follow instruction in user guide http://prntscr.com/p41htq or Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Hi, I need help on removing the search bar on the header-2 but retain the search bar on my stick menu.
But I wanna keep this functionality:
Hi,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
Very crazy numbers at customers currently viewing.Changed that in the settings but with no affect. Turned it off for the moment. I’m the only one with this problem? Best regards
Hi derox,
Please try to update your theme to newest version. You may get issue with very old version
Thank you
Hi. I am installing your theme and in several spaces I get a translation error message: “tranlation missing…” How can I solve that? Thank you. PS: Theme installed in spainish
You haven’t finished translating your theme so it is showing the missing. Please follow instruction at Multi Languages in user guide to setup your language correctly.
Thank you so much
Massively slow on returning emails. Disappointing. Can you please check for email from chris@2squaredagency.co.uk and respond asap?
Hi 2squared,
Sorry for late response but because you sent many emails, it jumped. Our support team will check and get back to you ASAP
Guys, We’re supposed to be launching today but with the delay in response this is looking unlikely. Can you please respond and try to work out why the theme is experiencing issues as soon as possible? Im conscious with the time delay between the UK and yourselves that a solution is going to be far too slow to continue using this theme.
Hi, Yes, we already replied to you that we are in the process to help you and will get back to you ASAP
I want to settting Different size chart for each product, but your chrome shopifyfd not working, said this”Error: New admin detected. Try loading on another page first” how to fix this?
Please follow new instruction in online document: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/sizechart-product
http://prntscr.com/p2iby0Best Regards
Hi. so it was really hard for me to use this theme. frankly i want to have a custom section of custom image block,custom modal block,custom video block,custom html block. and then i saw this page. https://soun-theme.myshopify.com/. im trying to add those block sections to the new ella sections ready 3.
Hi Touma08,
We think you misunderstood our theme. Ella theme and Child themes are totally different, they don’t belong to.
Soun theme is soun and the layout of Soun will not include in Ella layout. You want to use Soun blocks for Ella, you have to code it and we don’t recommend as well as don’t support for custom service. But we can provide custom service. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
ok. sent you an email.
hello?
What new has been added to theme update?
thanks
You can see at the changelog of theme: http://prntscr.com/p219ll. Thank you
Invalid CSS after ”...or_quick_view: ”: expected expression (e.g. 1px, bold), was ”;” at 41 – I have the same issue.
Hi dlynthebrand,
To be able to check this issue, we need admin access to determine the reason of this issue. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
We received some of tickets from our customers saying about this issue that it is not our theme issue, it was shopify’s fault. They were having an issue with there customization section.
Thanks! How can I add an AGREE TO TERMS checkbox on the cart page?
how do you update this theme in shopify without loosing all the settings? Also, suddenly got this error and now can’t see my site in admin of shopify. Fix?
Invalid CSS after "...or_quick_view: ": expected expression (e.g. 1px, bold), was ";" at 48Hi LPGN,
To be able to check this issue, we need admin access to determine the reason of this issue. Could you please contact us directly to support@halothemes.com, our technical team is glad to support you. Thank you so much
We received some of tickets from our customers saying about this issue that it is not our theme issue, it was shopify’s fault. They were having an issue with there customization section.
Thanks. I will check with Shopify and see what they are saying.
Do you have a step by step for updating the theme without losing settings? Is that possible?
You can follow instruction here: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install-theme
http://prntscr.com/p1zhb0Best Regards
Shopify customization section appears to be fixed now. Looks like it was Shopify problem. I didn’t do anything, but this morning it was working again.
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