28331 comments found.
I am paying for support and I’m not getting response, here or from your helpdesk, for over 5 days. Can somebody from UXThemes answer me please?
Hi,
I’ve sent a request to our Help Desk. It’ll be replied ASAP.
Thanks for your patience and understanding.
Dear author, I would like your opinion on updating WordPress 5.2.3. Can you update your theme?
Regards, Toni
Hi,
As mentioned by Wordpress “WordPress 5.2.3 is a short-cycle maintenance release. The next major release will be version 5.3.”. We’ll publish a new release if it’s necessary.
Hi,
Could you explain me how can I change the color of the horizontal line of the top bar? i would like to creat an horizontal line with 3 colors..thank you.
Hi,
Can you submit a support ticket here?
hellooo i was doing really great with my website and sales till this morning everything was just upside down on my homepage all the pages arent looking good at all i dont know what’s going on . my support ended on 9/5/2019 so i dont know if support ending related to theme destruction or anything like that . my website : www.monaroom.com pleaseeeee help im loosing money
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I used this theme with woo product add ons and wc booking. And I added an add ons by quantity based. But, the price didn’t calculate by quantity based in cart. Just 1 price of add ons 
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Our support team will be happy to assist.
Hi, I noticed earlier today that your Instagram feed is out on both sites I’ve built with your theme, any idea what is going on?
Hi,
It’s fixed in v3.9 and it’s currently in beta testing. If you want to test, please join our Facebook Beta Testers group and share your valuable opinions with us. 
How do I create a text/font background that is set to opacity half so it is clear?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Anything in the bottom header displays under the main menu. Is it possible to use z-index to make the My Account and Cart Links show on top of the main menu instead of under it? And, if so what would i put in the custom CSS to correct this issue?
UPDATE: Solved the issue by adding
.header-bottom { z-index: 10; }
To the Advanced -> Custom CSS
Hi,
Thanks for letting us know you solved it
is it possible to use whatever wooCommerce plugin ??
Hi,
We haven’t tested that plugin yet. It should work well as an official Woocommerce product. You can also join our official Facebook Community and get feedback from users who already use it.
do you speak spanish?
Hi,
Our official support language is English.
Hello! In the next revision, is it possible to add a Soundcloud link/icon in the Social Icons block for the Header? Thanks!
Hi,
I forwarded your request to our developer team. The next release (v3.9) is currently in beta testing. But it could be included in one of the next releases.
Hey. I would like to change the color of the search and placeholder text from the standard grayish to white. Search form style is flat. Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
I have problem with theme. When scrolling both header and if menu is open is jumping like crazy. What is the problem? I want to keep sticky header and menu to to be shown. Please help asap
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi there, how come the text portion in post-simple.php and blog_posts.php containing this code: ””” printf( _n( ‘%1$s Comment’, ‘%1$s Comments’, $comments_number, ‘flatsome’ ), ””” is not properly translated?
Hi,
Please take a look at this link to check how it works.
Ah thanks, so it seems this portion isn’t translated at all. I can’t override it via the child theme for some reason, so simply changing the hard code will result in problems whenever we would update Flatsome again.
What should I do to change this text in a definite way?
You can use Loco Translate plugin. Don’t forget to click on the Sync button before translating.
That’s what I’m trying to tell you: Loco Translate, or rather the source file for translation, doesn’t contain these strings!
Hi, Main menu is drop down to sub menu. And that is ok. But can we make Sub Menu to also behave as Main menu? Currently sub menu is showing only list of items, and I need them to be as drop down.
Hi,
If you want to build such a multi-level advanced menu, can use Max Mega Menu or Ubermenu plugin. Flatsome is compatible with both.
Why don’t I get response for two different tickets for more than 3 days?!
Hi,
I sent a request to our Help Desk, your ticket will be replied ASAP.
Thanks for your patience and understanding.
This is unacceptable. I opened two tickets for very important reasons and you did not answer it for 4 days now!
8 hours have past since your reply and still no one contacted me. Very poor service.
?
Hi,
I use flatsome theme on my site and i have an issue where the portfolio filter wont group the same name sub categories and the sorting is not alphabetical.
Hi,
Can you submit a support ticket here?
I’m shopping around for a new template to update our current site and I have a couple of questions.
We sell our products in 3 currencies, can we do this on this template?
We have customers in Europe and in the USA, I want customers who log in to our site from the USA to see the amounts in Dollars $ and I want European customers to see the prices in Euro, would I be able to do this?
Also, if I want to do a promotion for my European customers and I want to advertise or do a banner on the site, can I have it so that only my European customers see this promotion?
Thank you
Hi,
There is no such built-in features in Flatsome nor Woocommerce. But you can do those with multi-currency and geo-location plugins.
I’ve been waiting for more than 3 days for an answer …
Hi,
I sent a request to our Help Desk, your ticket will be replied ASAP.
Thanks for your patience and understanding.
I’m interested in purchasing this theme. I’ll be using it with woocommerce.
I found the option in the product details where the buyer can select the color of a t-shirt. It’s a drop down menu with text.
Is there also an option to make the selection from a row of colored boxes? Is there a plugin for that?
Hi,
Yes, there are many plugins for that. You can join our official Facebook Community and get the opinions of our users.
Please take a look at this doc for more information.
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