456 comments found.
I also write the configuration of this carousel widget that we did: Image Carousel Settings
Widget title: Test Carusel Images: 4 Images Carousel size: thumbnail On click action: Open prettyPhoto Slider orientation: Vertical Slider speed: 5000 Slides per view: 4 Slider autoplay:Yes Hide pagination control: Hide prev/next buttons: Partial view: Slider loop: Yes CSS Animation: none Element ID: Extra class name:
We wait your answer Thank you regards
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, this is a pre-order inquiry. Is there an option to make the menu sticky? Do you have a sample demo for that? Thanks.
Hi,
yes sure, with the header layout 2 you can do it, however to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hi , i was get the theme from my client that he bought the themes , but can i ask did the themes give notification when people donate from email ? if yes why is my themes didn’t work like that ? because i tried to make a donate and no notification coming from email , if not , is it possible to make it work ?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Welcome again! I’m still waiting for resolve the problem of update WPBakery plugin. Please let me know when I can expect answer. Thanks and have a nice evening
It’s me again 
. When I can expect answer with information, how can I update main plugin WP Bakery Builder?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hey, i have installed the theme (got it via envato elements) and there are files missing, can you help?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Says support within 24 hours. It’s been almost a week now and I still haven’t heard back in regards to the ticket I opened.
Hi,
this is very strange ! Maybe you have not sent your ticket.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Please can you send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
I added a link to the “View Image” in in Gallery, the link goes to a page that have multiple images however this does not work rather it shows the image as a pop-up.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I tried to signup but not receiving any email. Please help!
Hi,
this is very strange !
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi, I noticed there was just an update of the theme here. where would I find update notes?
Hi,
please check the related articles in the documentation : http://documentations.nicdark.com/charity-foundation/tag/update/For any questions please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Have a good day Bye
which donation plugin is used in this theme? Also can i use woocommerce payment gateways for accepting donations?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
How do we update this theme?
Hi,
simply download the latest plugin version from your themeforest account. De-activate and delete the current theme. Once you have removed the old version you can upload the new version.
Remember also that for a complete update you should also update the required plugin bundled with theme so as you did for the theme de-activate and remove all plugins ( js_composer, nd-donations, revslider, nd-shortcodes, woocommerce, the-events-calendar ) and then upload and activate them again through the admin message “Begin Installing plugin”.
However for any problems remember that our team is always available for help you on all problems : http://support.nicdark.comHave a good day Bye
Hello,
When browsing on mobile, the logo is displayed twice. I notice that the normal size logo is not removed and that the retina size logo is displayed below. But when I remove the Retina logo, an image with “LOGO theme” mark is displayed. I put you in attachments the secpapers.
Can you help me ?
SoftwareComet, French Fan
screenshots: https://we.tl/t-8cYz4QKMwJ
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there,
The theme is working great so far for us. How do you edit the HEADER IMAGE for the EVENTS page? I’ve tried creating an EVENTS page and slugging it correctly but it just won’t go away.
Please help.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Does this theme come with a child theme file? Thank you.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have never received an e-mail about a new version for the theme or its plugins…
Hi,
this is very strange, you should received a message, alert directly on your wp dashboard. Maybe on your site there is some block related to the updates.
However for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Have a good day Bye
Hi, i am new in using this theme so maybe stupid question – is it possible to turn off that small flag “NEW” in menu? Thx
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi! It is possible to install Stripe to make donations? how it works with the recurring donations?
thanks!:grin:
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
just as a reminder that the theme includes Stripe as payment.
Have a good day Bye
HELLO I open a ticket in your support site but not reply yet. Please reply as soon as you can.Thanks.
How can I change the fixed donation amount? And can I change the rule of insert custom value like below. 1、Set a unit is $500. 2、User can insert how many units he want, and the amount will change “units * 500″
I can pay some extra fee for those custom feature. Thanks for your reply.
Hi,
thanks for the interest.
For sure you will receive a reply from our support as soon as possible.
Bye
Hello, I submitted a pre-sale question but I haven’t yet heard a response. I am wondering if this site is compatible with ETapestry, which our organization uses for donations
Hi,
our dedicated team will reply to you as soon as possible.
Have a good day Bye
presales Q: Does the theme support the RTL
Hi,
thanks for the interest. Yes sure.
Have a good day Bye
It seems like the theme is never updated. I downloaded “the latest” files, but the readme.txt file still says version 1.1 and tested up to Wordpress 4.8. It is not clear what updates are being done. Please clarify!
Hi,
we update the theme every month by adding the latest premium plugin versions included for free on our theme. For any questions you can contact us through this form : http://support.nicdark.com/pre-sales-questions/ or if you want to receive some support through our platform : http://support.nicdark.com
Have a good day Bye
