657 comments found.
Hi There.I love the theme layout. I just can’t get it to load the demo content. It gets up to 90% and stays there all day. I know the message says to have patients, but it’s like it’s broken. Help.
Hello,
Thanks for writing in.
Please note that after installing / activating this theme, you need to Install/activate all required plugins like WP Bakery Page Builder, Theme Core/CPT and Slider Revolution (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Theme Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Before that, please check your server resource settings. Check/increase these MASTER values or ask your hosting service to do it for you.
max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000You can use this plugin in order to check it >> https://wordpress.org/plugins/wp-serverinfo/
After you do this, you can try to import the demo.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
Also, you can follow these guidelines on how to import the demo here >> https://mikado.ticksy.com/article/12620
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, my language menu looks like this https://d.pr/free/i/4n1HsQ, how can I fix it?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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How do I remove the Instagram slide at the bottom of each page?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I would like to remove the languages completely, how do I do that? this theme is very complicated to customize…...also, the frontend editor button is not there, why is that?
Hello,
1. Just go to Appearance → Widgets → navigate to Header Top Right widget area and then remove Text Widget with HTML code for Languages.
Screenshot → http://postimg.cc/yDr8YxDs
2. More about Front-end editor within our theme, you can find here → https://mikado.ticksy.com/article/11310
Front-end WP Bakery editor is disabled by default because some theme elements use advanced javascript functionality, and these elements will not be displayed correctly until you save and refresh the page after adding them. But you can enable it by following the instructions from the article above.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
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Hi, i have bought a Burst theme and while uploading original demo all content it stops at 90%? I have increased upload memory to 256M, but still stoping at 90%
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Questions before buying: 1. Can the theme use the video embed code from https://www.jwplayer.com/? 2. Can the theme use videos saved on my server? 3. Can I use this topic in the main domain (domain.com) and subdomain (sub.domain.com)?
Hello,
Thank you for interest in our theme.
1. and 2. On our theme you can embedded videos from youtube, vimeo or self hosted place: https://www.screencast.com/t/KjotgPmon1ow3. Each installation requires separate license. For example if you install the theme on another domain or subdomain, you create a new instance. An overview about all licenses can be found here: http://themeforest.net/licenses , but if this article doesn’t answer your question we recommend to contact Envato directly.
Support
Mikado Portfolio part of
Qode Interactive
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I can’t seem to removed the taglines on top of each page. For instants, “Be unique and make sure your website stands out from the crowd.” This has to be editable! Please help.
Hi,
Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, We want to buy this theme and use Burst6 demo content. Is it possible to place a video instead of the first picture? Regards,
Hi,
Thank you for interest in our theme.
For that layout we use our Vertical Split slider shortcode where can add background image but not the video.
Video can be added as content within slides in page options. https://www.screencast.com/t/uON7ktskE You can see this template on our demo presentation: https://burst.mikado-themes.com/burst6/
Support
Mikado Portfolio part of
Qode Interactive
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fullscreen home theme not included? doesn’t show up as an option.
Hi,
Please, open a ticket at https://mikado.ticksy.com/ and our agent will assist you. Just include your website URL and wp-admin access.
Best, Mikado
Hi when I try to edit homepage on admin site there is no content in it but visitors can see slider 
and ı can not change it
Hello,
Probably page only contain slider, and usually in our themes it is Slider Revolution, so check if it is included on that page, and if that is the case edit slider itself in order to change its content. Or, maybe it is added as shortcode inside slider shortcode meta field on the page.
In any way, our support agents have to take a closer look. Please, submit the ticket at https://mikado.ticksy.com/ with all necessary info (URL, admin access) and they will assist you.
Regards, Mikado
My page content gone I can see it on edit mode but vistors can’t
Hello,
We need to take a closer look at this. Please submit a ticket at https://mikado.ticksy.com/, provide there all necessary info (URL, admin access and detailed explanation of the issue) and our support agent will help you.
Regards, Mikado
Hello, The WP bakery visual composer is not working correctly with burst theme. The front end editor is not visible with burst, on of the sites I manage; however, front end editor works perfectly with other themes, using plugin same version: 5.7
Regurlarly I don´t need support, but this seems to be a bug with the theme, and I purchased theme.
Hello,
This is not a bug, we intentionally disabled front-end editor because of advanced JavaScript functionalities. If you really want to enable it, please take a look at this helpful article – https://mikado.ticksy.com/article/11310
Mikado
Well, I don`t have the framework folder you mention in my directory.
Hello,
We are sorry, if it’s not on that path, this is the path were you can remove those lines of code: wp-content/themes/burst/extendvc/extend-vc.php
Kind regards, Mikado
Just wanted to thank you for the update … Version 3.0 – April 25th, 2019
TassieNZ 
Thank you for writing in Glad to hear you are satisfied!
Hi. I love the theme! I’ve got a problem though and it’s a tough one to crack. I am using tabs. I’m putting one portfolio category grid in to each tab. Because the tab doesn’t reload the page, the portfolios aren’t displaying properly. Under each category, there are sub categories. In stead of going to the default “show all” of the portfolio in the tab, the page doesn’t selkect a category. It just displays buggy pictures. If the page reloaded on a click event, the default “show all” would show. How can I fix this?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi, yes thanks. I’ve already written on the forum but haven’t heard anything back.
Hello,
We located your request #1983901 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Mikado
Hi there,
I my Visual Composer is no longer working with the most current version of WordPress, I have had to roll back my version of WordPress to get VC working.
I followed these instructions but it still didn’t work…
1. You can update your theme to the latest version released yesterday: http://burst.mikado-themes.com/documentation/#!/getting_started_updating_burst
You won’t loose any content , options, custom css.. everything from your WP admin remains saved! Only if you have changed some theme file directly, that change will be lost.
2. In your WP admin -> go to Plugins , deactivate and delete Visual Composer, then install and activate it again.
3. Clear cache! (don’t skip this one)
4. Update WordPress to 4.5
Any help would be much appreciated.
Kind regards,
Adam
Hello Adam,
So far we didn’t include the latest WPBakery 5.7 in the Burst theme, the update will be released soon that features the latest versions of all bundled assets. If you can’t wait for this, please reach us at support@mikado-themes.com including your purchase code and one of our support agents will provide you with the latest plugin version.
Mikado
Ok great thanks
You’re welcome.
Hi there, I emailed the email address you supplied but it failed to deliver, I got the following email after a few days…
“Delivery has failed to these recipients or groups:
support@mikado-themes.com (support@mikado-themes.com) The server has tried to deliver this message, without success, and has stopped trying. Please try sending this message again. If the problem continues, contact your helpdesk.”Is there another email address i can send to? Not quite sure why your email is not picking up my email.
Kind regards,
Adam
Hello,
It could be some server related issue. But we got a lot of other email.. So we are not sure, why is it not working in your case. Please, try again. Thank you!
Mikado
Hi there,
Can you give me some idea (not just soon) on when the new update will be available please? I asked a similar question three months ago.
The themes Woocommerce templates are outdated and I really need to update. I really love this theme, but it’s been way too long since an update.
Thanks,
TassieNZ
Hello TassieNZ,
We really don’t know the exact date of the release of the new update, however all our themes are in the process of updating, so there’s nothing to worry about. Thank you for understanding.
Regarding the WooCommerce status, it’s a rather usual information. It came out of the WooCommerce latest update and once you imported our demo content, the old WooCommerce demo product templates were pulled and that is causing the information to be displayed.
If your shop is currently working fine, then you’re all good.
Mikado
How do I select certain (not all, but some) categories to be displayed in the portfolio? I want 2 on one page 3 on another etc. Thanks!
Hello,
Under each portfolio list you could add slug for desired category from which you want to show portfolio items, or you could add just some project items using their IDs https://www.screencast.com/t/qtqQjhX0cDBest, Mikado
Thanks. I’m using Mikado tabs. Under each tab I have a portfolio category listed as portfolio grid. Switching between tabs causes the portfolio to not load properly. Any idea what I can do? I’ve tried it with another tab plugin but the same thing happens.
This is in the console:
jquery.js?ver=1.12.4:2 Uncaught Error: Syntax error, unrecognized expression: ..portfolio_category_111 at Function.fa.error (jquery.js?ver=1.12.4:2) at fa.tokenize (jquery.js?ver=1.12.4:2) at fa.compile (jquery.js?ver=1.12.4:2) at fa.select (jquery.js?ver=1.12.4:2) at fa (jquery.js?ver=1.12.4:2) at Function.fa.matchesSelector (jquery.js?ver=1.12.4:2) at Function.n.filter (jquery.js?ver=1.12.4:2) at z (jquery.js?ver=1.12.4:2) at a.fn.init.is (jquery.js?ver=1.12.4:2) at HTMLElement.<anonymous> (plugins.js?ver=5.1.1:74)
I’m using Masonry setting – this seems to be one of the triggers for the error.
Hello,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access. Our support team will investigate and assist you.
Best, Mikado
Quick Question before I import…which of the demos is used for the sample called “Agency Home Page”
Hello,
Thank you for choosing our Burst theme. Above mentioned page is part of Original demo website https://www.screencast.com/t/SZYSrr3Vt9iJ
Best, Mikado
I bought the template and I do not have the form, nor help to be able to use fusion image, can you send me a video?
Hello,
Thank you for choosing Burst. Please, open a ticket at https://mikado.ticksy.com/ and include your website link with wp-admin access and our agent will assist you.
Mikado
Hey there,
It appears you have updated the theme (Last Update – 26 March 19), However the download is still the old version!
When will this be available please?
Thanks,
TassieNZ
Hello,
Latest version of our theme is 2.1 and that last update that was performed 26th March was for taglines. We are working on new updates for all our themes and all will be released soon in upcoming weeks. Thanks for understanding.
Best, Mikado
Thanks. The Change Log says “Version 2.1 – August 15th, 2018”. Looking forward to the full update.
You are welcome. Stay tuned. It should be released soon.
Wish you all the best!
