232 comments found.
I want to use this theme for a gov and the one of the qualities we are looking for in the is Accessibility. Could you advice us about what will need to be done to achieve that if we use your theme?
Hi,
When we were creating Polo a few years ago, we didn’t take into account accessibility. Unfortunately, this theme will not be suitable for your needs.
However we plan all future themes to correspond the accessibility standards.
Best regards, Crumina
Hello, the website looks amazing. However I have a question about the mobil logo. How can you center the logo on the mobil version of the site?
Hi,
Thank you! Could you please make a screenshots or a sketch of where exactly you want to place a logo? You are welcome to submit a ticket at our support center with these details https://support.crumina.net/help-center/tickets/new
Thanks!
Best regards, Crumina
Hi, is it possible to have a call to action button on the header?
Hi,
Please, submit a ticket at our support system specifying the exact location of the button in header. Our team will try to advise you on this question https://support.crumina.net/help-center/tickets/new
Thanks!
Best regards, Crumina
Hi, Whats the right logo size? We have tried different sizes but it still does sit well
Hi,
The demo logo size is 128×90px. If you want to show a bigger logo, increase the Logo height value in Theme settings>Header Options>Logo Height http://prntscr.com/pbpyev
Thanks!
Best regards, Crumina
Thank you!
please respond to my support ticket or email!!!!
We responded to your email. Check your inbox. Thanks!
Is there going to be an update soon? I’m trying to import demo content but it won’t import correctly. no menus/settings/widgets/etc
Hi Reeke,
We don’t plan update for Polo in the nearest time. We could take a look into the issue with demo import. Please, mail us at info@crumina.net providing your website URL and your WP-admin login and password. Also please mention which demo layout you’d like to import.
Thanks!
Best regards, Crumina
how do you remove the house icon from menu?
Hi,
You can remove the Home icon with the following CSS code:
nav.main-menu ul li i.fa-home {display: none;}
Add it into Theme options>Advanced Options>CSS code field.
Best regards, Crumina
Thank you. Last thing. The social media icons on footer how can you make them bigger?
Hi,
You can do this with this custom CSS code:
#footer .social-icons li a {
font-size: 22px;}
Best regards, Crumina
sometimes when i load my website there is a revolution slider error, i have it with the demo sliders as well as the demo sliders i have adjusted. https://wereldkeukenwestzaan.nl/wp-content/uploads/2019/04/Screenshot-2019-09-11-at-5.51.10-PM.png Can you help me with this?
Hi,
Please open a ticket in our support center (https://support.crumina.net/help-center/tickets/new), providing a link to your site with wp-admin credentials, so our support agents could check the issue and provide you with a solution.
Thanks,
Best Regards, Crumina.
Anna replied Sep 16, 13:45 Hi,
If you can’t choose Polo in the ticket system, then most likely the support period for it has expired. It is 6 months by default. You don’t have to extend it if the mentioned issue is the only one you need help with.
After the error, there are given two options on how to fix it. Please, refer to this screenshot for details http://prntscr.com/p6q5yw If none of them help, let me know. and I will check your settings further.
Thanks!
Best regards, Anna
I AM STILL SUPPORTED ACCORDING TO THEMEFOREST!! can anyone please help my issue???
Hi,
That was an assumption about why you couldn’t submit a ticket. But it is clearly seen here that your support plan is still valid. We will check this issue tomorrow morning.
As for the slider issue, if you couldn’t fix it according to the directions in the error message, please provide us with your website URL and your WP-admin login and password in the same ticket of our support system or mail us them via info@crumina.net , so we could check your settings and advise.
Thanks!
Best regards, Crumina
Hi,
Please, submit a ticket at our support center https://support.crumina.net/ providing your website URL and your WP-admin login and password, and your screenshots as well. Our support agents will investigate your settings and will help you solve this issue.
Thanks!
Best regards, Crumina
—=-
SO WHAT SHOULD I DO???
CAN SOMEONE PLEASE HELP ME INSTEAD OF REFERRING TO ONE – TO THE – OTHER….
We can’t replicate this issue on our dev site. So we need to check your settings for the probable reasons of this issue. It is insecure to post your website access details in the comments section on TF. So we kindly ask you to submit a ticket at our help desk https://support.crumina.net/help-center/tickets/new Thanks!
thanks for the help, you guys are amazing!
Hello,
There is a problem with the sticky header.
As soon as you scroll the page, the logo image is constantly reloaded until you stop scrolling (many http requests per second). Besides the waste of bandwidth, this leads to 503 errors with some hosts (OVH being one of them), making the site unavailable.
I’ve checked and it happens on the demo site as well, not just on my website.
Can you please provide a fix for this?
Thanks!
A few precisions: this happens even if the header is not sticky, and apparently only in Chrome (I use the last version 76.0.3809.100 on a Mac). Does not happen with FireFox or Safari.
Hi,
Please, mail us at info@crumina.net about this issue. We will be able to check this issue later today and will respond to your email once we have a solution.
Thanks!
Best regards, Crumina
Will do that. Thanks for your quick reaction!
How do I set up a portfolio to filter by 2 separate categories? (i.e. filter events in portfolio by month and by location). Cross-filtering.
Hi,
Unfortunately, this functionality is not available in the theme.
Thanks,
Best Regards, Crumina.
Hello how to do I set the website up for a one pager with the menu that scroll down like the demo?
Hi,
You need to change page layout to “one page” template (http://prntscr.com/o0s8b1)and set its options according to your needs (http://prntscr.com/o0s8j2). If you still have questions, please submit a ticket here and our support agents will help you with advice.
Thanks,
Best Regards, Crumina.
When I download the files and click on the documentation file it goes to a 404 page on your website. Please let me know the correct url?
Hi,
Thank you for the note! We will include the correct link in the next theme update. Here it is https://support.crumina.net/help-center/categories/28/polo-responsive-multi-purpose-wordpress-theme
Best regards, Crumina
Many thanks
WIth Polo Restaurant demo: can i also change it to normal pages layout instead of the onepage website so it becomes like normal website?
Hi,
Sure, you can make normal pages instead of the one page.
Best regards, Crumina
thanks. crumina really has best customer support. you have a client for life
if i buy polo theme, i want to install it first on another domain to make the website and later create an .xml file so all texts and settings can be imported on the real website but to have less downtime i want to it this route and later change and install theme on another website and import the xml. is this possible with Polo theme?
Hi,
Yes, it is possible and is allowed by regular license. But for migration purpose we recommend plugins All in One Migration or Duplicator. They will ensure your website will be migrated properly and at 100%.
Best regards, Crumina
thanks. crumina really has best customer support. you have a client for life
Hi Guys, I am trying to turn my polo site into a store. I received errors that i need to update my theme but u seem to be stuck at 1.5.2. Its not showing that i have any updates and my purchase code is in the theme options. Any idea why its not giving me an option to update? P.S Great theme!
hello, i would like to know how to change the polo heading in h1
Hi,
Please, submit a ticket here and our support agents will assist you with your questions.
Thanks,
Best Regards, Crumina.
Buenas, el theme seleccionado no funciona. He seguido todos los pasos para instalarlo y como puedes ver se queda cargando el template de HOME CORPORATE mas de 2 horas y no ha avanzado nada, he restaurado la web entera y no avanza nada.
Hi,
Please, submit a ticket here providing a link to your site with wp-admin credentials, and our support agents will help you with it.
Thanks,
Best Regards, Crumina.
Hi admin, why the html version is removed? how can i download it? btw i am buyer
Hi,
We are not the creators of the Polo HTML template. We have created Polo WP version on partnership basis with the original author . We are sure this is a temporary removal and the template will be available again in about 2 weeks. Please, contact the author directly by PM to get the latest version of the template. Here is his profile link https://themeforest.net/user/inspiromedia
Thanks!
Best regards, Crumina
Hello, i have create a ticket that is still on process at your support page (https://support.crumina.net/) but now can not login to my account.
Please advise.Hi,
You can mail us at info@crumina.net, explaining your question and we will help you with advice.
Thanks,
Best Regards, Crumina.
HI, I have already email to you
Thanks
Hello and great theme!
When installed and activated, it says it has outdated files for the latest WooCommerce version. When I activated the theme, the product images weren’t showing, immediately reverted to another theme and all worked fine.
I, also, think it stemmed issues with other plugins upon deactivation (had to regenerate a plugin’s API keys in WooCommerce). So I guess the question is is there an update on the horizon to be compatible with the current WooCommerce version?
Hi,
Of course, we are going to release a new update for Polo including update of the Woocommerce templates in the nearest time. However we don’t see the problem displaying product images even with the outdated templates, so probably it is a local issue. Could you please submit a ticket at our support system https://support.crumina.net/help-center/tickets/new with the problem page URL and your WP-admin login credentials, so we could check this issue more detailed?
Thanks!
Best regards, Crumina
I will try and replicate the problem and post my findings there! Thanks so much 
