1617 comments found.
hi, i read in the theme page that we can create maps with multiple locations. Can you help me finding how to set up a full width map with multiple location pins? we have 7 restaurants and we want to show them in a single map. thanks
Hi,
Thank you for purchasing.
You can create multiple maps for that requirement. Please see example on our demo page here http://themes.themegoods.com/grandrestaurant/demo1/restaurant-contact-4/
demo content.define(‘WP_MEMORY_LIMIT’, ‘500M’); = error. Sure the space demo content???
Please login with your purchased account so we can continue providing support for you.
Hi, How is it possible to get the child theme? The URL that I’ve found in your replies to previous similar questions is not working. The same goes for the URL for online documentation.
Hi,
Thank you for purchasing.
You should be able to download child theme from here http://themes.themegoods.com/grandrestaurant/doc/setting-up-child-theme/
I am getting a grandrestaurant-custom-post error on the webpage. I updated the plugin and now entire page
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugin please?
Here is detailed instruction http://themes.themegoods.com/grandrestaurant/doc/how-to-update-the-theme/
Hi, Is there a way to make the orange bar at the top of the page (the top bar where the address, phone number, and social media unique to different pages? Also, the footer as well. Thank you
Hi,
Thank you for purchasing.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom features for you, we highly recommend to check out: WP kraken
Hi,
I’ve using purchased version, and suddenly I’m facing some problem on IMAGE ONE HALF WIDTH section, Lightbox is enable and i don’t want lightbox in this image hover. please solved asap
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi! Is the newest version 4.9. The page says it was updated 25 july but the changelog says updated in May and the stylesheet says 4.9? And is it compatible with slider revolution 6? Thanks for a response! Regards!
I’m also having demo loading problems with this theme, I’ve even tried to manually do it using data found in cache>demos. Unfortunately this project has taken quite a while to get going and my support has ended so I can’t even submit a ticket to ask for help and report a broken theme without purchasing more support. Very disappointed.
Hi,
Thank you for purchasing.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited setting on your server which kill importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
But these workaround required your WordPress login information so I can try to do it for you.
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
Also please let me know which demo you want to import.
HI Just bought the theme and i’m trying to import the demo content but doesn’t response to anything
please i need this resolved quickly thank you
YOUR DOCUMENTATION DOES NOT WORK. NOTHING HELPS. THE SERVER IS FINE!
Common Issues
Demo Import Fails: “Sorry but your import failed.”
If you get this error, most likely the importer can not work with your webhost. You will need to ask your webhost to increase max_execution_time (or any other webserver timeout to at least 300 secs) and memory_limit (to at least 196M).Another thing which might solve the issue is to increase WordPress memory limit setting. Add below code to your wp-config.php before importing demo content.define(‘WP_MEMORY_LIMIT’, ‘500M’); define( ‘WP_MAX_MEMORY_LIMIT’, ‘500M’ );Basically, If the limits on your server settings are very low then the content will not import.
Hi,
Thank you for purchasing and really sorry for the issue.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited setting on your server which kill importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
But these workaround required your WordPress login information so I can try to do it for you.
I couldn’t view your WordPress login URL and replied to your ticket. Could you please continue there. Thank you for your patience.
Hello dear. I need to translate the reservation buttons and contact form. I have done the translation with POedit but it doesn’t work
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thank you for your patience.
Hi, How i can change the language of the fields on the contact form? I bought the theme in another account and i have been stolen , so iam asking for help in this account. Thank you
Please login with your purchased account so we can continue providing support for you.
I cant because someone stole it, you cant help me?
I just want to change the language, it is simple
Unfortunately, no demo import given. Installed demo importer plugin, but no data to import. Revslider demo data already found in your FAQ.
Please advise.
Thank you.
Hi,
Thank you for purchasing.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited setting on your server which kill importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can install theme and demo content for you.
Also please let us know which demo you want to import.
I know how import works. But there are no files to import; neither by default from the theme nor in the package i downloaded.
I wanted to import demo 4.
Generally you can import from Theme Setting > Demo Import without uploading any import file. You just select demo you want to import.
But if you want to find import XML file. You can find it from theme’s /cache folder.
Already tried the first way, not possible 
But you answered it correctly, thank you!
I am not able to verify my token, but as you can see, i REALLY purchased it
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
I will check it for you.
Unfortunately not, nut public accessible outgoing connections (and back) are available, but not Wordpress itself.
Hello! before buying this theme, i would like to know if it’s is possible to add image animations? for example, I would like an image or text to appear when the user scrolls down. Is that possible? thanks!
Hi,
Thank you for interesting.
Yes we can help you add that once purchased.
Hello, can we just buy the support
Hi,
Thank you for interesting.
You have to purchase theme first so you can buy support otherwise how can you download theme file if you haven’t purchase theme license.
HI Just bought the theme and i’m trying to import the demo content but doesn’t response to anything
please i need this resolved quickly thank you
Hi,
Thank you for purchasing.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited setting on your server which kill importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
But these workaround required your WordPress login information so I can try to do it for you.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Slider revolution latest version (6.0.0 & 6.0.1) breaks the theme. How can I get the previous version? Thank you.
Hi,
Thank you for purchasing.
Please update to the latest version of theme. We have already included the latest version of Revolution slider plugin in theme package.
Here is instruction about how to update theme http://themes.themegoods.com/grandrestaurant/doc/how-to-update-the-theme/
hi there the menu rounds off the 18.5 to 19.00 when i put in the menu is there a setting area to change this?
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
Also please provide URL of page which has issue there.
I can’t even get this to install on WP. No specific error given, just “Problem uploading theme” error. I’d almost rather just have a refund than try to figure this out, I have no time to sort out the issues of this theme when it can’t even successfully upload.
Hi,
Thank you for purchasing.
Could you please contact your webhost and make sure your server file upload size limitation is larger than 30MB this error is related to server limitation.
If you still have the issue, could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
i change currency on the menu.. when i change the $ to ₪ shekel the dollar currency still shows
clicking on the shopping cart takes me to the homepage
clicking to proceed to checkout take me the homepage
on the order delivery page a click on add to cart redirects to the homepage
this link does not work : https://ellacoy.com/delivery/baked-potato-pizza/
this works how do i get the above link to work : https://ellacoy.com/product/baked-potato-pizza/
no response yet..please can someone look into this for me
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there. Thank you for your patience.
