16332 comments found.
With the last update, the possibility of entering the warehouse status on the product page has been added. If I do not include anything, it is still displayed “in stock”. I would like the opencart stock status to be displayed. I need this because I have an extension that provides more stock statuses for the products available and with your last update it doesn’t work anymore! How can I solve it?
Hi, we’re not sure what exactly you are referring to, please file a ticket on our support page with more details so our developers can guide you further.
Best Regards.
Pre sale question: i am interested to purchase your theme, currently my website is on 2.x OC version, on which some custom reports are also working on admin end, as well as some custom code for delivery. so my question is would you guys please help me out for those custom reports and delivery code to integrate into your theme as i don’t know much about OC. Thanks
Hi, unfortunately we cannot assist with custom code implementations or 3rd party extensions integration. Please consult with an Opencart developer about custom code.
Best Regards.
Thanks for your kind reply, can i import my old site data into this theme? and is it work fine on 2.x OC version ? Thanks
and one thing more, is it multi vendor theme?
Hi, you can use your old catalog (categories, products) and Journal 3 supports Opencart 2.x as well.
It is not a multi-vendor theme by default but there are some 3rd party extensions that work with the theme, such as Webkul Marketplace or Multimerch.
Best Regards.
Hi,
in have a problem when the customer completes all details in the checkout page, then he presses submit, the page keep loading without any action or going to the success page. notice i’m using cach on delivery payment which’s no redirection or payments required. here’s a video of the process and i found the problem with jquery-2.1.1.min.js Video link: https://www.dropbox.com/s/avzhl5ziajwp8v2/Screen%20Recording%202019-10-08%20at%203.45.31%20PM.mov?dl=0
You try it yourself here in my store: https://cutt.ly/0eicBb1 im using opencart 2.3.0.2 Journal theme 11
Hi, there seems to be a php error generated, please get in touch with your hosting provider and ask them to enable php errors_display in order to see what exact error is generated.
Best Regards.
i solved the problem, it was because php.ini
Why the price in the filter doesn’t include TAX??
Hi, you can choose which tax class to apply in filter from Journal > System > System Filter.
Best Regards.
Hi, when is someone going to respond to my support ticket, I have not received an helpful answer.
Hi, your ticket has been addressed already. Just reply there and communicate with our developers, sometimes it takes a bit more back and forth to understand and investigate your particular scenario.
Best Regards.
Hey, how can i make my main logo larger without custom code please? Talking about the one thats right under the top menu..
Hi, just increase the header height, or otherwise remove padding from around the logo image in your active header module logo section.
For more info please file a ticket on our support page and consult with our developers.
Best Regards.
how to change the login popup box size?
Hi, you can find those in Journal > Skins > Edit > Account…
Best Regards.
ok, successful
Hello, quick question when I have the website in maintenance mode customers can click on the newsletter send button and it display an error <!DOCTYPE html> <html dir=”ltr” lang=”en” class=”mobile phone touchevents iphone ios apple safari safari13 webkit oc30 is-guest maintenance-page
Hi, we’re investigating this and we’ll provide a fix for it if needed in our next update.
Best Regards.
Please, I have 2 questions:
1. My previous themes support had expired. I am starting a new project and I would buy another license as soon as possible.
There is a strange problem in product tabs: Review Tab data goes under Description data, even Review Tab title is right the Description Tab title. In English everything it’s OK. When changing language to Greek Review Tab data goes under Description Tab data. I created a new Review Tab but I have the same problem.
2. Is it possible when “asking a question” on a product, to automatically add Product Description to Message or Topic ? (Contact Form – Popup)
Thanks in advance.
Hi,
1. We’d need temporary access to your setup to properly investigate that, please send a link or some screenshots.
2. That’s not possible as a title or subject, but the product link is included in the body of the email sent.
Best Regards.
Thanks for your answer. 1. Sorry, I can’t send link in public. If there is no other way, i will wait until i have active support. 2. It’s working OK. Thanks
We understand, you’d have to file a ticket on our support page.
Best Regards.
Hello, i use Journal 2.6.7, i have a problem with mobile view, in the menu the is a plus icon for dropdown menu to appear, i want when i press the category name also open the dropdown menu instead opening the category page. My website is www.greenmall.gr
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Can you please create a 3 column layout like featured in Journal 2 themes. ? Much better.
Hi, not sure how you mean exactly but Demo 5 uses that concept on the home page.
Best Regards.
Like I said, Demo 5 is already like that but you have all the options available to you, just enable both side columns in your layout and add modules in them. https://docs.journal-theme.com/docs/layouts/layouts/
Best Regards.
Hello, My name is Cosmin, i`m from Romania and i`m owner of website www.brillante.ro
Unfortunately my technical level is below average, all the administrative part was made with the help of a software guy administrator with whom I can not collaborate at this time, because it has not proved professionalism.
I managed myself for a period of time the administrative work of the website, but it seems to need support and I ask for your help. In the past, I bought the Journal Theme v2 theme that I installed on my website www.brillante.ro Over time, because I have not had the help of this IT guy who helps me with the administrative part, the version of opencart, as well as the version of you Journal Theme have not been updated.
That is why I ask for your help, and inform me your costs to help me and following below proposed steps: 1 – I give you access to my cpanel 2 – You will create another database in parallel with the location of the site at the moment. Must to migrate the product/categories/all can be migrated from present website (V2 theme) to new location website (V3 theme). 3 – need your help to update me the latest version of Opencart. 4 – need to update the theme V2 to V3/demo-11 5 – after that i will have final-edit of the new website 6 – last step is to move the new website instead of the current location of the website.
Hope i was clear. Please inform me what is the cost of this operations. Unfortunatelly i`m a user in this moment without any specialised support, and this is the reason to reaquest help from you and you are the right and professional way to do that.
In hoping for your reply, i thank you in advance !
with kind regards, Cosmin
Hi, unfortunately we do not provide such custom services and it is not possible to migrate from J2 to J3 and keeping your old theme options and design. The two themes are completely different and not compatible.
As for the migration of Opencart and other updates please consult with an Opencart developer, we recommend iSenseLabs http://isenselabs.com/
Best Regards.
Can you advise how to set up tabs for each product to put product specific information in. So to clarify, the content of the tab would be different for each product. I have seen how to set up a tab that shows on every product with the same information but this will not work for what I need.
Hi, you can add different content on different product pages via Journal > Product Extras > Product Tabs or Journal > Product Extras > Extra Modules. Then each module is assigned to specific products via the product rules, see:
https://docs.journal-theme.com/docs/product-extras/tabs/https://docs.journal-theme.com/docs/product-extras/extra-modules/
https://docs.journal-theme.com/docs/workflow/assignment/
Best Regards.
Hello, 1. is there any possibility where we can show assigned categories on product page. 2. Is there any option which can help showing pre-orders. Right now we have made a category of Pre-order and showing that way. But is there any possibility where we can do it via product listing directly. Plugins are there but when we do bulk uploading that doesnt help.
Hi, there are no such options in our theme nor Opencart, please consult with an Opencart developer for more information regarding how to implement them.
Best Regards.
Hi Is it compatible with opencart 3.0.3.2 version?
Hi, yes of course.
Best Regards.
Hi, I try to fellow the documentations to set up multi store and I am confuse, I duplicate the skin and apply to store but it does not show up and I am confuse about setting up header, are there instructions with images
Hi, you need to create separate modules too, which are added to layouts on different layouts. Please file a ticket on our support page and consult with our developers.
Best Regards.
My support run out and its £36.05 to renew it, its a lot ever 6 month
Hi, you need to be familiar with Opencart multistore environment first as this is not theme related, please also look through Opencart official documentation and forum and then follow the instructions from our own documentation.
If you need further assistance you’d have to renew support as per the Envato support rules.
Best Regards.
Good Morning, thank you for your response, I have created my multi store with opencart, its just your document is not clear to me like Journal 2, you add images .
No one on the Opencart forum will give advice on Journal themes. I guess I will have to pay £36.05 for one question from the Journal team.
Creating multiple stores in Opencart is not Journal advice, once you have a new store created you can follow our docs to create different skins and modules to be applied on that store: https://docs.journal-theme.com/docs/workflow/multistore/
Any other info you may need will require consulting with a developer on our support page.
Thank you!
Hi, OK,thank you, I will delete the 2nd store in Opencart, if it don’t work I guess I have to buy more support. Thank you.
Hi. I have infinite scroll active in: Admin > Journal > Skin > Default > Product Listing > Pagination / Infinite Scroll
But if I visit a category with many products, then don’t load. I only get the 12 products. No indication that I have reached the end of the list, and no extra products get loaded.
Must I enable something else, elsewhere?
Found NO information in the documentation about infinite scrolling
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi, I did yesterday. Still waiting for the reply.
It’s in the queue, please allow up to 24h for a response.
Best Regards.
Ok. Thanks
Hi my web is not responding what may be the problem. (pawanstrore.com.np)
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
in mobile view how can i edit add to cart , buy , compare, question bar background color change
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
My support has expired but i have few questions for my website r3g.com 1)When i move my mouse over the product picture there is an zoom icon how can i remove it ? https://r3g.com/apex-legends 2) where do i edit the mobile add to cart design ? Best Regards
Hi, the zoom icon needs some custom code at this point, we’ll ship this in our next update though. Not sure how you mean about the cart, please send some screenshots.
Best Regards.
This bar where add to cart is on mobile http://prntscr.com/peq1yz how can i edit it or change it
Hi, that is actually the same buttons section just displayed fixed at the bottom, look in Journal > Styles > Product Page > [Active Style] > Buttons > Display. You can customize it on breakpoint, as well as the container styles (separate tab in the same section).
Best Regards.
thank you great that works, another question is there a way to disable product picture just for mobile ?
Hi, you may need some custom code for that, please file a ticket on our support page and consult with our developers.
Best Regards.
problem is my support expired and on old ticket i cant repy
Support renewal is necessary in cases where such modifications are needed and it must be done through Envato as we’re exclusive here and cannot provide the theme or support outside the Envato ecosystem.
For bugs you can always post comments here or send us a private message via the contact form on our profile page without having valid support, and they will be investigated and fixed right away.
Best Regards.
Np i will buy a new license and open a ticket.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
