160 comments found.
Hello, looking at the demos CSS, wondering how to add ‘add to cart’ button just below the product photo?
Hi.,
Both are possible
1) Add “Add to Cart” button below the product image OR 2) Replace the cart icon when hovering the product.
We will customize it for you.
Hello, shouldn’t this be a default offered option? To have the ‘Add to Cart’ at the bottom of the product thumbnail since almost all online shops displays that way?
Also, how much would it cost me if you customize it? So the price of the theme plus the Add to Cart button customization.
Hi.,
Thank you for contacting us
1) ‘Add to Cart’ – its a shortcode you can place it where you want
2) Based on your requirement we will charge for that. We usually charge $25 per hour.
Regards., DesignThemes Support.
Hello, thinking of buying this theme, may I know if instead of showing the cart icon on mouse hover on the products, this page: https://vigil.wpengine.com/shop/
Is it possible to add the texts ‘Add to Cart’ instead of displaying the cart icon?
Thanks.
Hi.,
Thanks for the interest!!
Yes, It’s possible. We will customize it for you.
Hello team i have a problem with Virgil team … WPbakery builder stop working then i bought another license and still doesnt work also cant do any changes using any other plugin .. please need help … Thank you
Hi smartechno.,
Kindly mail your WordPress Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
good afternoon . ha the mobile version is working very poorly what to do help figure it out kamera123.ru
Hi asa93.,
Can you please let us know the exact issue in the mobile version of your site with some screenshots so that we can check and let you know immediately.
Regards., DesignThemes Support.
According to https://developers.google.com/ Speed indicator on mobile version 10 on computer 65. I invited experts to fix the problem, but now the third one is taken, but they can’t do anything. It’s easier for me to pay you for a decision, because you know your product better. My mail for communication is seryikras@mail.ru
Hi.,
Please follow the steps to improve theme speed
https://www.keycdn.com/blog/google-pagespeed-insights-wordpress https://www.keycdn.com/support/optimus/meaning-of-optimization-suggestions-in-google-pagespeed-insightsRegards., DesignThemes Support.
All recommendations have long been implemented, but nothing helps. All progamists claim that the matter is in the code. And it needs to be redone from the very beginning. Will this help us figure it out? We will pay for your work. No one was able to solve this problem. Last hope for you help please!
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will improve your theme speed.
Regards., DesignThemes Support.
I sent you the data
Hi asa93,
From which email id you have sent the details. Please let us know.
Hi.,
We have checked your site and you have used many third party plugins. So please deactivate those plugins and check your speed issue once again.
Regards., DesignThemes Support.
.
Buen día, estoy tratando de generar una cuenta para soporte, pero no me deja el sistema, y Necesito saber por qué mi wp esta extremadamente lento despues de instalar el demo. Tarda más de 30 seg en entrar y eso no es normal. Agradezco me indiqué cómo le puedo hacer para hablar con alguien de soporte para revisar mi situación, Saludos
Hi griveron,
1) What is the email id that you have used in our forum for registration. Please let us know so that we can reset the login and send it back to your email.
2) Please follow the steps in the below link for increasing the site performance
https://www.codeinwp.com/blog/ways-to-speed-up-wordpress/Buen día themessupport, agradezco su pronta respuesta, y contestando a la pregunta que me hacen 1) What is the email id that you have used in our forum for registration. Please let us know so that we can reset the login and send it back to your email.el correo es godaon@gmail.com saludos
Hi – Is there a way to disable the page loading effect you have going from page to page?
Hi.,
Kindly follow the below steps Dashboard > Appearance > Vigil options > General > (Off )Site Loader Refer screenshot: https://prnt.sc/r18ubv
Regards., DesignThemes Support. Hi, where do I get the updated premium plugins, I can’t find them in the all files and documentation download, as I need to update them asap.
Also is the template Ubermenu compatible?
Thank you.
Also how do I edit the Additional information Tab and create more Tabs for the product edit pages. Please let me know asap, thanks,
I sent this to the support forum 2 days ago, still no reply, do you still exist?
Hi.,
1) Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/updated-plugins/ http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/2) Sorry, We can’t guarantee for the external plugins to work with our theme. We only guarantee for the plugins listed in themeforest page.
3) Please be more specific on your query with some screenshots / videos (Additional tab customization). So that we can get a clear view and help you ASAP. “One or more tab add” – Sorry this option is not available in our theme.
Regards., DesignThemes Support.
Hi, this is my website when im going to internal pages then website text formate is changed. https://aakssinternational.com/ please let us know asap
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hi,
check the following screen shoots:
https://imgur.com/fKmWosk https://imgur.com/JNdQ7iqand its my website: https://aakssinternational.com/
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
Regards., DesignThemes Support.
Hi, I would like to buy this theme but it got a pretty bad score on Google Page Insight from the demo website: https://vigil.wpengine.com .. 1/100 on mobile and 11/100 on computers.. Will. you solve it ?
Hi.,
Thanks for contacting us,
We didn’t compress our theme demo images so that speed is very slow. Hope your purchase soon.
Regards., DesignThemes Support.
Hi, how can I edit action box at the end of the demo page? I can not see the ticket section in your support page.
Hi.,
Thank you for contacting us.
Go to Dashboard > Appearance > Vigil Options > Hooks > Content After Hook > Here you can change the Content After Hook content as per your needs to change to 130+ instead of 2000+.
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Refer :
http://prntscr.com/lco7kp http://prntscr.com/lco7b1Regards., DesignThemes Support.
How to download a demo version of the site, there were no such problems on other templates, only with this.
Sorry for the stupid comment, I’ve been stupid. Great shablum, I like everything! if you can, please delete the previous comment
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
We know you’re quite busy, but if you don’t mind, we would love to have your feedback. Feedback and reviews help us improve and be found by others. If you have a few minutes, please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
I have removed the default API key from Vigil Option in Appearance and put the Longitude and Latitude in Contact-Us page through Classic Editor. The MAP started showing my location but its watermarked/greyed as Development Purpose Only. Please help me to resolve the issue.
Hi.,
Thank you for contacting us.
Kindly send us your issue with a clear screenshot or video along with your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Regards., DesignThemes Support.
Hi there, I got problem with customize function (encounter technical problems). Could you please take a look at that? I prefer to get support via email, please show me how we can carry on that way.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
when i import the website data then all images are buller and no one changes apply in the website: https://prnt.sc/parmj1
Hi.,
Thank you for contacting us.
Kindly note that the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/p6tzhaDummy images only present instead of original images. You can replace your own images. If you need to use those images which are used in the theme demo, you have to purchase those images.
Here are the image purchase links for this theme.
https://www.dropbox.com/s/vvklk7ph20fcva4/Vigil-Cctv-image-purchase-links.txt?dl=0 https://prnt.sc/ibcsp8 http://prntscr.com/p11x2eIf you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
[dt_sc_button title=”See More” size=”medium” style=”bordered” link=”|||”] ( this is a theme button how can i add the url in this coding? i have added but its not working. please let me know
Hi.,
Thank you for contacting us.
Kindly replace your button short-code with the below short-code in your image caption content section in text mode.
For the button link you need to remove the “http:// or https:// and add the url: text in-front of the site url and also you can add your link target with in the Link attribute seperated with ”|” symbol. In default link target value is self.
[dt_sc_button title=”See More” size=”medium” style=”bordered” link="url:vigil.wpengine.com/|target:_blank|title:See More"]
[dt_sc_button title="button title" size="medium" style="bordered" link="url:vigil.wpengine.com/|target:_blank|title:button hover title"]
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
where can I change this part
Hi..,
Please send page link of your query, We will help you.
Regards., DesignThemes Support.
home page
Hi.,
Thank you.
Kindly watch the following video to get a clear view of your issue.
https://recordit.co/TenK40OfHJIf you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
how can i changes in this theme ?
no one changes appyling
Hi.,
Thank you for contacting us.
Kindly, mail us your issue with a clear screenshot or video along with your site credentials immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact So that, we can check and have a clear look from our end.
Refer: http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username, and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Just purchased the theme. Documentation is not available for download…
Also unable to use purchase code on Slider Revolution Activation….
Hi.,
Kindly note, you can download the theme documentation with the theme package, you need to download the theme package from Theme Forest Download section with the “All files & Documentation” option to get all the files in the theme package.
http://prntscr.com/p12zozYour Plugins are already active. No need to enter the license key to activate the plugin files. The theme purchase code won’t work in plugin activation. The purchase code only for the theme, not for the plugins.
Kindly refer to the below KB link and video to know how to get the updated plugins.
http://support.wedesignthemes.com/knowledge-base/how-to-get-updated-theme-premium-plugins/ https://youtu.be/Mrt2hfiyW_QGo to Dashboard > Plugins > Deactivate the plugin you want to update and delete the plugin, then Go to Dashboard > Plugins > Click Add New then browse the downloadable zip file, click to install and wait until installing the plugin, then click to activate to install the updated version of the plugin files.
Watch the following video to update the WPBakery Page Builder plugin.
http://recordit.co/sNbLDJYl76 http://recordit.co/Vx42KTBwrwPlease follow the instructions in the below knowledge base link for how to update the plugins.
For Ex: Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video: https://www.youtube.com/watch?v=2vyZrLu7gb8
Note: We do not provide a license to any of the Plugins that come along with the theme. We just provide a copy of the licensed plug-in. You can just ignore that message on your dashboard. That message appears in your dashboard, you can always get the latest version of plug-in files from the link (http://support.wedesignthemes.com/updated-plugins/) as we mentioned in our KB.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
i did try to register for support but never received a password. the block Portfolio items does not work the way it is supposed to, unless you though this was the way to do it. I have it set to show 6 portfolio items. Have 6 categories. also have set Filter to YES. the god damn thing pulls always teh same 6 and if you use the filter and click on one category most of them are empty (eventhough they have items). Basically it is a static block, always pulling the same 6 items. Whats the point of this block working like this?
Hi..,
If you select “Post per page” as 6, then it will display 6 portfolio items based on query. When you select category “X”, portfolio items will display only that particular category items exists from those 6 portfolio items otherwise it will display empty.
Regards., DesignThemes Support.
I know what it does but with all due respect its just a stupid way of pulling data. It should query database everytime you select a diferent category. It should pull out 6 of them all or individually. Whats the point of having such a block and having 100 items to show it empty? Thje problem is, you are just sorting data and the block becomes useless. I need this changed a.s.a.p. as we do not have any other block to show items properly. You helkp would be greatly appreciated.
Hi Cmnam..,
Sorry for the trouble. We will fix this issues and update our theme ASAP.
Regards., DesignThemes Support.
We are facing this issue where blocks that are set to stretch row and content get blocked by adblockers. Contacted WP Bakery coders and they said to contact you guys as you are using custom classes even for a god damn simple block.
https://prnt.sc/ouwrh4I need to start getting fixes on an update as I have a very disappointed client atm, and I am even more disapointed when i cant even register on your website for support.
Hi..,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and fix your issues.
Regards., DesignThemes Support.
Sent
Hi..,
We have replied to your mail id. Please check it out.
Regards., DesignThemes Support.
hi there, how to adjust menu width? Thank you.
hi, one more question, how to add link to home page’s vc_row_inner , thank you.
Hi.,
Kindly send us some screenshot , about your issue . So that we will help you better .
Regards., DesignThemes Support.
Hi,
Kindly send screenshot about your issue and send site URL, so that we can check the issue and fix it ASAP.
Regards., DesignThemes Support.
