140 comments found.
Hi, can we pay online for the booking ? Do you have an automatic reminder system ?
Hello,
Thank you for your interest in our theme!
Absolutely! To add payment capabilities to the Booked plugin you need to install ‘Payments with WooCommerce’ addon. Thus, your clients will book an appointment, and you will accept their payments online. Our Support Team will provide the addon to you for free. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
As for reminders, with the Booked plugin you can easily set up your appointment reminder interval and then customize the content of the emails to be sent to administrators or customers.
Regards.
i’ve downloaded your theme last month and have installed the latest version but my wpbakers page builder is not working. no matter where i try to edit any content in the backend it’s not loading. when i click the pencil symbol a window opens but i just see the loading symbol (white dot in a grey dot circling). it doesn’t seem to load. so i can’t change anything here. how can i solve this?
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://yogastudio.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
thank you very much. this worked for me. now i have another problem. i try to adapt you demo content to my needs and there is one thing i can’t figure out. where can i change the link of the “view more post” “button” of the blogger element? this is connected with a category i don’t want to use for my blog posts and so the click on the link always brings the result “no posts found”. but i can’t find the option to change the category or even the link. can you help me here?
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with any question you have.
Thank you!
Hello, is de php 7.4 compatible with this theme? Regards Claudia
Greetings, I hope you are well.
I bought this theme in 2017 and so far the theme has worked perfectly. I don’t use the woocomerce.
Now, I have not yet updated the wordpress or php, nor its template and I have several queries.
I see you have updated your template last month.
Is this new template version compatible with the latest version of worpreess?
What version of php should you run for your new template update?
Is it easy to update the template, without trauma? Do you have any tutorial guides or steps for a successful update of your theme? Will I have problems with WPBakery Page Builder?
Finally, you can change the combination of the main colors of the template, where? Skin
Thank you in advance for responding to my concerns.
Luis
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.5.x and PHP7.4. To avoid any issues, bundled plugins and the theme should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://yogastudio.ancorathemes.com/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section).
To use this template you must be running WordPress 5.0 or higher, PHP 5.6.20 or higher (for Booked and WooCommerce plug-ins PHP 7.0+).
We recommend making a full backup of your website before any updates.
To change the main colors of the theme please navigate to Appearance > Theme Options > Fonts and Colors.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi – we wonder if anyone can help.
It seems when using this theme in the editing section of a page we can’t switch between ‘text’ and ‘visual’. It seems stuck on visual therefore all the editing capabilities have disappeared.
Thank you.
Hello,
Plugins should be updated to the latest version for full compatibility with WP 5.5.
Please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – our team provide you with plugin updates.
This doesn’t require support renewal.
Thank you in advance.Hello,
After the update to Wordpress version 5.5, the WPBakery Page Builder doesn’t work. The support has expired but i think the theme should be updated and I can’t open a ticket. How can I solve it?
Thank you
Hello,
Plugins should be updated to the latest version.
Please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – our team provide you with plugin updates.
This doesn’t require support renewal.
Thank you in advance.Thank you!
this is a pre sale question: is it possible to make the customer pay when booking an appointment??
Hello,
Thanks for your question.
Sure. You can connect WooCommerce with Booked appointments using this free add-on: https://boxystudio.ticksy.com/article/3820/
Best regardsHello,
After the update to Wordpress version 5.5, the WPBakery Page Builder no longer works. How can I solve the problem?
Regards, Claudia
Hello Claudia,
Plugins should be updated to the latest version.
Please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – our team provide you with plugin updates.
This doesn’t require support renewal.
Thank you in advance.Thank you!
Hi Team,
I have purcahsed a theme one year back and it is not compatiable with the latest version of php is there any way to update and compatible with the latest php version. it is throwing the errors like this in whole site A non-numeric value encountered in.
Please suggest me how to fix this problem asap.
Regards, Rahul
Hello Rahul,
Please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – we’ll look into that.
This doesn’t require support renewal.
Thank you in advance.Hello, I am having problems with the last update of this theme. When I perform the update some pieces of my website are missing. Regards, Claudia
Hello Claudia,
Please make sure that you’ve updated ThemeREX Utilities plugin after theme update:
– Navigate to WP Dashboard > Plugins > Installed Plugins. – Update ThemeREX Utilities plugin. You can click on “Update” button (if available in a particular theme) or deactivate and delete this plugin. Then follow the prompt to install it again. This will load a new plugin version on the site.
If issue is still presented, please submit a ‘Pre-sales’ ticket here: https://themerex.net/support/ – we’ll check that.
This doesn’t require support renewal.
Thank you.Hello Julia,
The problem is solved. Thank you!
Regards,
Claudia
how to change the post date from “days ago” to “2020/04/09” ?
Hello,
Please submit your request at https://themerex.net/support/ – our Support team check that for you and assist you.
Thank you in advance.Hello, where can this be changed?
Select post icon = “icon-icon6”
I mean the service icons displaying on home page.
I can’t find option to change them.
Thank you
Hello,
You can change the icon for each Service post in admin -> Services, open single Post Options and switch to Blog and Single -> Single page. Please check the screenshot: http://yogastudio.ancorathemes.com/doc/images/service_icon_changing1.pngIn order to add new fontello icons to the theme list, please use the following tutorial:
https://youtu.be/kvqRNIINsdsIf you have any further questions, please submit a ticket at https://themerex.net/support/ – our team will be happy to help.
Best regards.This option is not available on single service item edit
Hello,
It should be. Please provide us with your website details in support ticket at https://themerex.net/support/ – our Support team check that for you.
Thank you in advance.Hello, I have a question about the WP Memory Limit. In order for the website to perform better, the WP memory limit must be increased? For some sites I had to change the WP Memory Limit to 256M. Is this also necessary for the theme? Thanks in advance! Regards, Claudia
also, in the section of store, when i proceed to checkout, in which way i can link to secure payment service?
Hello,
Thank you for your question.
Sure, you can. Theme includes color scheme editor, so you can adjust colors: http://yogastudio.ancorathemes.com/doc/images/theme_options_color.pngAll selling features are implemented using WooCommerce plugin.
https://docs.woocommerce.com/document/premium-payment-gateway-extensions/You can check payments gateways available for WooCommerce here: https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
Best regardsHello,
I have an outdated version of this theme installed already from a few years ago and would like to upgrade. Do I need to purchase another copy or can I upgrade for free?
I was also wondering about the revolution slider and WPBakery plugins. Does his theme come with the plugins or would I need to purchase those separately?
Thank you
Hello,
Theme updates are free.
Please check this guide on how to get the latest version of theme and update it: http://yogastudio.ancorathemes.com/doc/#theme_updateOur theme comes bundled with WPBakery Builder plugin.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
The latest version of WPBakery Builder will be included in next theme update. Meanwhile you are able to request the latest version in category “Pre-sales Questions” at https://ancorathemes.ticksy.com/
This doesn’t require support renewal.
Thank you.
Hey,
I get an error message on a page: /public_html/wp-content/plugins/essential-grid/public/essential-grid.class.php online 2828 and online 2829
I also get this error with the login page: /public_html/wp-includes/functions.php on line 4711
Can you help me. Thanks in advance.
Hello,
Please provide your website details in ticket in category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ , so our Support check that for you. This doesn’t require support renewal.
Thank you in advance.
Hi can i use this theme for wordpress 5.2?
Hello,
Thank you for your interest in our theme.
Yes, theme is fully compatible with WP 5.2.
Best regards
Hello,
When I switched the theme to Yogastudio on the WP(wordpress4.9.8 or wordpress5.1.1) control panel, WP dumped an error message,
Fatal error: Call to undefined function submit_button() in /usr/home/web/home/fh11524/public_html/wp-admin/includes/file.php on line 1767
Please tell me the solution to this error.
Hello,
The issue is connected with file permissions/ownership.
Please edit wp-config.php file and add the following lines:
define(‘FS_METHOD’, ‘direct’); define(‘FS_CHMOD_DIR’, 0770); define(‘FS_CHMOD_FILE’, 0660);
The screenshot shows where exactly it should be placed in the file: http://prntscr.com/ghshy3
In case you still have issues, please submit a support ticket at https://ancorathemes.ticksy.com/
Thank you!
Thank you for your prompt support!!
The problem with “on line 1767” has been resolved. Thank you very much!! However, the plug-in can not be installed. WP error can not make a direction.
If I delete the 3 lines added on the configuration file, I can install the plug-in. Is there a solution?
Thanks a lot!!
Hello,
You’re welcome!
Please provide us with your WordPress username and password in Support ticket at https://ancorathemes.ticksy.com/submit/#100001423 – our support team look into the issue and assist you.
Thank you in advance.
Hello,
I use the WPS Hide Login pluggin in this theme. This pluggin requires a PHP version of 7.0 or higher. I would like to know if this PHP version is compatible with the theme and the pluggins. Thank you!
Regards,
Claudia
Hello Claudia,
Theme is compatible with PHP 7+
Feel free to upgrade PHP version on your server.
Plugins that come bundled with theme also compatible with PHP 7+
Best regards
Hello, when I want to add/customize Services I do not see WPBakery, so only shortcodes are shown. For pages/Team it works. How can I enable it?
Hello,
WPBakery is disabled for Services by default. You can enable it for needed custom post types in WPBakery Page builder> Role manager
If you have any further questions or issues with that, please submit your request at https://ancorathemes.ticksy.com/ and get qualified assistance from our Support team.
Best regards
