513 comments found.
Since 21 October 2019 no updates are released, poor customer support, horrible mobile pages.
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
IMDB import shows -997 when trying to import and then nothing happens.How do i resolve this?
IMDB import is blank it says done but it imports a blank page each time
Hi Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you so much
Hello. Is it possible to stop the sorting of actors and category ascenting? I want the names to be sorted just as i inserted them, because the main actors get lost in all the names.
Hi
In newest version, we have option Order Display in each taxonomy (actor, genrem,,,). Please check this option.
Thank you so much
Amy Movie extends is updated to 3.2.1 but the theme doesn’t show the option to be updated. it is still 3.1.2
Hi
Please see image https://prnt.sc/q4yaky , we have option Order Display
Thank you so much
This option isn’t there for me because as i said above the theme doesnt show the option to update. Im still using 3.1.2 with amymovie extends 3.2.1
Hi Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you so much
Hi, Author. Is it possible to play videos auto one after the current video end. Suppose we have 5 parts of videos. Part 1 end then it go to part 2 auto without click on part 2?
Hi Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you so much
i bought this theme 2 days ago and instantly make refund request due to its not satisfied my purpose of buying this theme. But still i dont get reply or refund from your side. Why? You should have to give me my refund and cancle my license i dont want to use this infact i uninstall this. Contact Me
Hi
We refund for you, please check.
Thank you so much
Best regards, after you bought your theme for $ 49 AmyMovie – Movie and Cinema WordPress Theme, and install the necessary theme and plugins, the Seat Reservation for WooCommerce plugin does not work, profiles and seats do not work. I wait for the solution.
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
This theme is so buggy – I’m constantly having to try and fix the code myself. However, this time I wasn’t having any luck. I am running the latest version of the theme with the latest version of the AmyMovie plugins (as well as latest version of Visual Composer), yet I still receive this JavaScript error when I’m on the page to add a new movie:
Uncaught ReferenceError: vc is not defined
at /wp-content/plugins/amy-framework/plugins/js-composer/assets/vc-script.js?ver=1.0.0:7
at /wp-content/plugins/amy-framework/plugins/js-composer/assets/vc-script.js?ver=1.0.0:128Hi
Sorry for later reply because our break weekend
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
Hello there, when will you be releasing android app for this?
Hi
We don’t do theme with app.
Thank you so much!
i was asked you my ticket id is : 9110 and no answer i face problem when install wpml plugin
NWI-934-63619 ticket id
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Sorry for later reply because our break weekend.
We answer your ticket, please check!
Thank you so much
i cann’t add sidebar for streaming films and i don’t want to show film directly i want to show film detail and then watch now button to show film i see your answer in ticket but i wich to answer me i am in supported periot Thanks….
you can see my quetions in ticket #NWI-934-63619
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We answer your ticket, please check.
Thank you so much
i have sent to you so late support )
:
Hi
We answer your ticket, please check
Thank you so much
bad support if you can see my demo not work and have many problems you haven’t time to support your customer
i cann’t control in my website http://test.qualitey.media/g12 a lot of my object selfly deleted and you cann’t give any help
film page has changed and no support to add any servers more
Hi
Please check, we alway answer all questions you send in ticket system,
With a few problem, we don’t understand your problem, we talk with you, please send us link or screenshot you meet error.
And our time work from 8h30 to 17h30 every day, timezone GMT + 7.
Thank and best regards
I want to money back …
Hi
What problem you meet ? We don’t see any ticket you send.
Thank you so much
Bad theme and there was more problem in demo… I want to money back …
Hi
Please request a refund on themeforest. See more here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thank you so much
i will do that
Hi
We refund for you, please check
Thank you so much
i was asked you my ticket id is : 9110 and no answer i face problem when install wpml plugin
Hi
Sorry for later reply because our break weekend
We don’t see your ticket, please check
Thank you so much
Hi, 1) You demo “movie news” show a “tv show section”. Your theme support tv show feature ? and scrap from Tmdb (your doc don’t speak about this feature ? I dont need season, episode… just same info as Movies section (name, date, actor, synopsis..) 2) the demo is up to date ? (get some visual error on mobil with “single detail tv show” and “homepage caroussel”. Thanks for your beautifull product
Hi
Sorry for later reply because our break weekend.
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
My support expired but I just installed and I have some problems with default theme in “genre category mode” it show all movie in all genre category. How i fix it?
168movieday.com
Hi
Sorry for later reply because our break weekend.
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
Hi Amy team, Since 10 September 19 there is no update is released and there are so many things to fix to this theme to function in proper way. i have been asking same question in your support system unfortunately there is no reply for this. Hope you will understand severity of issue.
Thanks
Hi
Thank you for request
Our developer need time to check and test before release new version.
We try have release in this month. Please wait us.
Thank you so much
The IMDB API does not work on importer movie. It shows an error message “-997” value.
Hi
Now, 3rd api (https://www.myapifilms.com) added new permission for requests made from Wordpress , they want donate to import movie from WordPress, you can check : https://www.myapifilms.com/donations.do
So please wait us, we will find other solution for import movie from idmb or you can donate them on time wait us.
Sorry for a inconvenience this.
Thank and best regards
After your updated, there is still not working. It says “Done” but it does not import anything there in movie section.
Hi
Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you
Thank you so much
error -997 coming up… what to do???
Hi
Now, 3rd api (https://www.myapifilms.com) added new permission for requests made from Wordpress , they want donate to import movie from WordPress, you can check : https://www.myapifilms.com/donations.do https://prnt.sc/pfrsin
So please wait us, we will find other solution for import movie from idmb or you can donate them on time wait us.
Sorry for a inconvenience this.
Thank and best regards
any update on this? kind regards
Hi
we release newest version in yesterday, and we add new method api to import from imdb.
Please download and check
Thank you so much
Can’t import movies from imdb. error says -997
Hi
Now, 3rd api (https://www.myapifilms.com) added new permission for requests made from Wordpress , they want donate to import movie from WordPress, you can check : https://www.myapifilms.com/donations.do https://prnt.sc/pfrsin
So please wait us, we will find other solution for import movie from idmb or you can donate them on time wait us.
Sorry for a inconvenience this.
Thank and best regards
Hi,
Do you have an option to select and book seats? I can’t seem to find it on the demo. Would like to take a look at it before i purchase it for my company!
Hi
Sorry for later reply because our break weekend
We use plugin https://codecanyon.net/item/advance-seat-reservation-management-for-woocommerce/19984266 for book seats and they have all option for build system book seat.
Thank you
I can’t add Add MovieImport IMDB / TMDB Movie More Message -997
please help me
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
I did the installation but the content didn’t work, I would like my money back.
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
theme looks great on computer but very weird on mobile phone? not good in Responsive to cell phone? What can I do? Everyone here uses mobile to see movies
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
Hi, Can you submit a ticket at https://extstore.com/helpdesk/index.php?/Tickets/Submit/RenderForm/6 with your request, we will check for you Thank you
