102 comments found.
My website hiruntec.com is hacked. Please support me. Our Hosting provider is saying that all plugins are okay, breach happens because of Theme.
Hi there,
Please check our article that can help here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello! Requested that i purchased this theme a week before and before purchasing inadvertently i did not see the supported language of this theme (PHP). Basically our team is expert in ASP.NET Core and is it possible if i can refund this theme. Please assist and do tell me if you have any other theme which supported ASP.NET Core, and second question, Is it possible if i do exchange with other supported (ASP.NET CORE) theme.
Hi there,
We are focused on creating WordPress themes that offer you easy management of dynamic content. So we do not have an ASP.NET rather using PHP within our themes.
You can always submit for a refund at your Envato account you have purchased the theme from.
If you do need assistance with the theme you should know that you can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello! I need to install this code on the footer of my website
<script language=”JavaScript” src=”https://dunsregistered.dnb.com” type=”text/javascript”></script>
Can you help me?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Demo import is not working, it always stuck on 80%
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I am creating a website for our landing page on staging environment. However, the theme is asking me to register to import its demos.
Can I activate the license on staging website and later move it on my main domain?
Hi there,
Thanks for writing in! You can work on your testing site and build your website, later before migrating to another domain you can deregister the theme and transfer it to your live domain and register the theme there.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, I love the design of Softwerk – Software & SaaS Startup Theme. But i don’t want to use wordpress. I need the html template only. Do you provide HTML template. Please Let Me know. I am in harry.
Hi there,
Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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I am trying to use theme and it keeps telling me ‘Code is already registered for other domain’ – But I’ve never registered to another domain?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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this theme Malware affected.iam using this one last 3 month i have malware problem in my hosting. iam check this theme delete last 4 days back my hosting not affected.so pls check this theme code and releaces . mail come automatic in .ru mail that way the malware come to themes
Hi there,
If your website got an malware or attacked please read our article about it here as it does not have to do with the theme rather it is about the security of your website.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi! When will the theme be updated for the latest WooCommerce & Page Builder version?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you need update of a plugin please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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thanks for beginner guide. my tickket Id #28913 Status OPEN. no reply and 48 hours past. As I said you only reply sales questions. no support after purchase. I want my money back
Hi there,
Thanks for contacting us and providing the request ID, once checking we can see that your request has been answered to and we would appreciate if you could continue the conversation with our support agent.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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no support is available for this theme. They only reply before purchase
Hi there,
Thank you for reaching us!
Please note that we do have our help center as a communication with our customers that has purchased the theme, as once you purchase a theme you do have 6months of support included. You do need to register an account in order to be able to submit for a request.
Also since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I like this theme. I am a PHP developer.
Does the design depends on Wordpress functionality? Is it possible to use with plain PHP? I wonder if you have the same product for Plain PHP (ideally Laravel)?
Hi there,
Thanks for taking an interest in our theme. We are mainly focused on developing a Wordpress theme, so unfortunately we do not have a plain PHP theme.
If you have any additional questions do not hesitate to ask.
Support
Select Portfolio part of
Qode Interactive
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How do I make the sidebar appear on the products page of a category? On the general products page it does appear, but when entering a category it only shows the empty sidebar.
Hello, thank you for reaching us.
Product category pages inherit sidebar from main shop page. So sidebar you set in your main shop page’s back-end will be displayed in product category page’s front-end.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi, I really love the theme, thanks a lot! One question; do you also have a flat HTML version available? We would like to use it in a non-wordpress setup.
Thanks in advance!
Hello,
Thank you for choosing our theme and for the kind words!
Our Company’s focus is on developing WordPress themes, and in the development process we are integrating directly into our WordPress framework, so HTML version does not exist.
We hope this will not prove to be an inconvenience for you!
Support
Select Portfolio part of
Qode Interactive
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Twitter sharing option doesn’t work in posts/pages/etc
Hello,
Thank you for using our theme!
This option works on our local updated version of the theme. Please send an email to support@profile-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.
Hope this helps! If there is anything else that we can assist you with please don’t hesitate to ask.
Support
Select Portfolio part of
Qode Interactive
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Could you please provide me with all PSD files for this theme?
Hello,
Thank you for choosing our theme. Yes, just reach our support team at http://select.ticksy.com and they will provide you.
Support
Select Portfolio part of
Qode Interactive
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Do you guys have pad files for each of the pages?
Hello,
Thank you for writing in and taking interest in our theme. If you meant on PSD files, then yes, and our support team could provide you with those files on your request after theme purchasing.
Support
Select Portfolio part of
Qode Interactive
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Hi i recently brought this and am having trouble importing demos – none are showing
Hi there,
Thank you for reaching us.
Please take a look at our article regarding demo import: https://select.ticksy.com/article/12623If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hello. The dashboard theme shown in the Saas Demo Slider is included or is it additional for sale? I need it for my SaaS front-end client dashboard please.
Hi there,
Thank you for writing in.
If you are referring to this: http://prntscr.com/oqe8vm please know that these are just plain images used to create our demo content. We don’t have the possibility of styling the dashboard this way. You can try finding a plugin to achieve this.
Support
Select Portfolio part of
Qode Interactive
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Please provide me html template
Hi there,
Our Company’s focus is on developing WordPress themes, and in the development process we are integrating directly into our WordPress framework, so HTML version does not exist.
Support
Select Portfolio part of
Qode Interactive
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