225 comments found.
Hi, I was watching your demo, and would like to know some information on widgetslider, and is it possible each session has different time? I wish each session had its height according to the content. In the controller slider, is it possible not to have auto start? or widgetslider without auto start? Thanks
Hello,
Thank you for your interest in our theme!
Slider height is defined in the Widget slider block settings and is the same for all slides. You can easily change the interval between slides in the Swiper, however autoplay can be disabled with additional customization of the files.
Regards.
Hello, I need the content height of each slide to be dynamic, where each slide is the right size with respect to the content. If I buy your theme would this be possible in any way? Using css?
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
Unfortunately, Widget slider doesn’t offer dynamic height of the slides, additional customization of the files is required to get such feature. You may submit a ticket at https://themerex.ticksy.com/ – choosing “_Request a paid customization” category to get a quote.
Regards.
why demo 2 has two sliders how to remove one of slider ?
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com/, specifying which slider exactly you would like to remove, to get qualified help from our support team.
Best Regards,I downloaded the latest update from Envato and in the zipped file is folder named “vapester” not “windsor”, please advise.
Hello,
Please re-download the theme and if the issue persists, please submit the ticket at https://themerex.ticksy.com/ into ‘Pre-Sales’ category (Purchase Code is not required) to get qualified help from our support team.
Best Regards,
My support license has expired. I bought the theme a year ago but I’m entitled to lifetime updates. I downloaded the Envato plugin and found the Vapester theme instead of Windsor.
Hello,
We have tested the theme download on our side and located no issues. Purchase Code is not required for ‘Pre-Sales’ category in the ticket system. Please submit the ticket so that our support team can send you the Windsor update.
Best Regards,OK, thanks
Warm welcome! 
problem solved … great customer support!
Sure, happy to help!
I downloaded the latest update from Envato and in the zipped file is folder named “vapester” not “windsor”, please advise.
Hello,
Please re-download the theme and if the issue persists, please submit the support ticket at https://themerex.ticksy.com/ to get qualified help from our support team.
Best Regards,sliderrevolutionerror
The Revolution Slider can not be uploaded from DEMO. Already increased the memory, so that’s not the problem. What is the problem? Thx
Problem(s) that occurred during the import process: Revolution Slider “revsliders/homeslider-1.zip” import error. slider_export.txt does not exist!
Hello,
Please submit the support ticket at https://themerex.ticksy.com/ to get qualified help from our support team.
Best Regards,If you can solve the problem by sending the latest plugin, why not sell it with it in 2019?
Hello,
Theme updates take some time to be released on Envato while the plugin authors make the plugin updates quite often, somretimes several times during the month. The support team can also provide you with Themerex Updater plugin which you can install into your admin and make the plugin updates as soon the new versions are released. There will be no need to wait for the theme update or contact support for the most recent plugin version.
Best Regards,Why is the foote not displayed on Services pages?
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com/ to get qualified help from our support team.
Best Regards,Helloو
I have an issue about adding translation for my products, I can add them in main language (Arabic) and display them very well. but when I come to translate them in other languages (English for example) the variations are not coming with the other data, and also can’t edit them, i mean can’t edit the whole attributes section in the translated product.
If you can help with this issue i’d be grateful.
thank you
Hello,
Could you please renew your support and submit the ticket at https://themerex.ticksy.com/ to get qualified help from our support team.
Best Regards,Hello i have a cuestion, how i can change Site Color Scheme with a personalized color. there are only few options default and brown
Hello,
In Colors Editor in Customizer you can select whether to stick with Simple (you will be able to change only accented colors, links and buttons colors) or the Advanced option (you will be able to get the full control over the appearance of your site) of color scheme customization settings http://prntscr.com/omvnia
In case of any further issues, please feel free to contact our support team at https://themerex.ticksy.com to get professional help.
Best Regards,
Hi, I m looking to bay your theme. On first pictures I saw meny on the side with icons, whitch I need but on all demo sites I cannot see that menu. On demo sites is just menu wich comes in modal window. Is there a semple site or page with menu on the left side with icons.
Hi jovanak,
We are happy you like our Theme. I’ve just enabled the iconed menu on the theme demo. Please check it.
Let me know what you think.
How do one go about changing or modifying the photos in the Gallery page after importing the demo content?
Hello,
This is the Blog archive pages which shows the posts with the featured images. In order to replace the images on the Gallery page please open admin panel->Posts->and replace the featured image.
Regards
Hi there 2 issues. 1. when I update to the latest theme all my colours etc revert back to your original and 2. I have a license for vc so if I stay on my existing theme and update the whole live site isn’t there except the revolution slider. Just goes white. Have you got a paid support for doing this update I’m at a los and happy to pay.
Hello,
1. Please just click ‘Save’ in Customizer after the update without making any changes there. 2. Please submit the ticket at https://themerex.ticksy.com into ‘_Request a Paid Customization’ section for more info.
Best Regards,
the theme demos don’t install and give me error. I tried disabling the two plugins that they recommended, but nothing happens.
Hello,
Please submit the support ticket at https://themerex.ticksy.com with your site URL, Wordpress admin login credentials and FTP for further research on the issue.
Best Regards,
Hi, is it possible to redirect the form after submission for tracking purposes? Instead of having the thank you message appearing on the same page. Let me know, thanks
Hello,
Unfortunately, it requires some extra customization of the theme source files. Please submit the ticket at https://themerex.ticksy.com/ into _Request a Paid Customization category for more info.
Best Regards,
Is this theme incl. all plugins required working with Wordpress 5.2?
Hello,
Yes, the theme is compatible with Wordoress 5.2
Best Regards,
The Theme yes, but not the required plugins.Please test it out.
Hello,
Please submit the ticket at https://themerex.ticksy.com/ with the list of plugins you are referring to.
Best Regards,
Pre Sale Question -> Can I use this theme to show multiple developments all different not the same. So I would like the same layout as your home page but for different developments. Let me know if this is possible.
Thanks
Hello,
Thank you for your interest in our theme!
With ThemeForest regular license you are licensed to use this theme to create one single End Product (the final website customized with your content) for yourself or for one client.
You can create 1 website (on a single domain) for yourself or for your client. You can then transfer that website to your client for any fee. In that case, the license is also transferred to your client.
With a single regular license you are not allowed to create multiple websites. For multiple websites you will need multiple regular licenses.
Regards
The theme allows you both to show multiple properties/buildings on the Homepage (all the content is easily managed in WPbakery Visual Page builder) and to create a separate page with the same design for each development.
Regards
Hi there. I am struggling to find where to change the titles on the Plans slider controller? Could you please tell me how to do this. Great theme by the way.
Hello,
In order to edit the titles of the slider controller, please edit the titles of the custom slides titles above. If you still have any difficulties, please submit a ticket at https://themerex.ticksy.com/
Regards
when i use the footer widget themerexaddons: i fill in the email address and when clicked in frontend… it links to e-mail progam and shows https://"email", instead of the email filled in in the backend…............................................................
i fixed this… this is another theme error
Hello,
As we can see on the live demo http://windsor.themerex.net/ the email in the footer widget is assigned with mailto link by default.
If you still have any difficulties, please don’t hesitate to submit a ticket at https://themerex.ticksy.com/
Regards
I changed the left menu up to 4 times and a day later it’s back to it’s normal green color…. a glitch, smooky… any idea how this is even possible..???
Hello,
Thank you for your request. It looks like the cache issue on your end. We have checked your website and the menu blue on all devices and web browsers.
Please clear browser cache and disable cache plugin.
Regards
how do i change homepage menu colors/ hovers / icon colors
also, how can I disable the “click” on “post slider” in home, so the slides won’t be clickable.
also, how can I disable the “click” on “services” in home, so the icons won’t be clickable.
Settings of the Theme customizer ->Color scheme editor section provide you more options to flexible manage the color scheme of your website. Here you can select whether to stick with Simple (you will be able to change only accented colors, links and buttons colors) or the Advanced option (you will be able to get the full control over the appearance of your site) of color scheme customization settings.
As for the links disabling, please submit a ticket at https://themerex.ticksy.com/
Regards
I’m sorry, but there is not any field in the color editor where i can change home menu color icon and hover color icon/tab
It’s possible to edit these colors via Theme customizer. If you need more details, please submit a ticket at https://themerex.ticksy.com/
Regards
i changed it exactly where you showed me… in customizer the color is blue… the menu color is just GREEN all the rest changed except that
The issue has been solved in the ticket.
Regards
install demo data doesn’t work. I’ve set all settings to max, but it’s just running 0% at importing posts…
Hello,
In case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server and extract it in your Theme’s folder root directory. If the issue persists, please contact your hosting provider to make sure that your server configuration meets the Theme Requirements. Otherwise, please submit a ticket at https://themerex.ticksy.com/
Regards
thanks
You’re always welcome!
