334 comments found.
Hello Cesis
Msg: Something wrong. Could you try register the purchase code later. WebPage: https://salienceconsulting.ae
We have valid code
Hey guys
This is getting real frustrating, you are doing this error for a tenth time this year can you please tell how to fix this for permanently????
Hello Kinetiqsolutions,
Please contact us on our support forum under the license registration issue.
Make sure you are using the latest version of the theme.
Best regards
I dont have the support anymore can you please help me from here because we have a valid code and the latest version
You don’t need support to publish in the license registration issue category of our forum.
Please contact us.
Best regards
When will the template finally run under PHP 7.3? Or do you want to wait until PHP 7.4.2 and PHP 7.5.0 run stable?
Hello Bspinola,
It is compatible with php 7.3, this is the one we recommend actually.
If you have any issue with php 7.3 please contact our support team with the error log.
Best regards
cant use shortcodes in the footer sub area. is this right? or did I forget to enable shortcodes somewhere?
Hello Gediweb,
It depends on which part, since you still have active support, please contact our support team and give them more details.
Best regards
Hi,
We are trying to redevelop one of our live sites using this theme, over in a staging environment. As we test customising the fonts, none of the font size, line space, character space or even font selection show up in the front end.
All caching mechanisms are disabled except for our CDN. But no effect even after we flushed the cache. Tried this many times and in different ways.
What could be the problem?
Hy Tran im not renewing the support, just wanted to tell you guys a bug I found, template vs google webmaster.
will write it here, if you want to take the case its good.
I had a website builded with CESIS, www.lemartec.com And they wrote me yesterday, that the websites are getting some errors, but from google webmasters. Something is happening with the breadcums, IDK if its the code or some identification. In the image will show you the errors.
https://imgur.com/a/7Iat5AGAny advice to fix it, is it me from my side or it’s the template side that google is asking for some identifications in the breadcums. Got the template updated till this date September 24/19, I saw theres a new one but I dont think will fix the issue.
Any help would be greatfull.
Best Regards Rodrigo Zuluaga
Hello Rodrigo, thanks for the feedback,
It seems that the image link is not working, you can publish the error image in our support forum under the “pre-sale questions” category.
Best regards
Just left the ticket on presales, its an small fix for a big change on google reading stuff on the page. 
Hello,
My name is Sajjad from RTL-Maker . net
Are you have some themes or plugins that have no RTL support yet?!
But you have some customers that have RTL language (like: Arabic, Persian, Hebrew, …) and need RTL support for using your themes or plugins.
We have a service for adding full RTL support to your themes or plugins. Just look at our website at rtl-maker . net
Best Regards - Sajjad
Hello,
our theme is RTL ready, but thanks anyway!
Best regards
Hello. The Twitter function in the Share Icons function seems broken in the latest version of Cesis. It just opens a small window to twitter, rather than a twitter card.
Hello Steirtech, thanks for the feedback!
Our team will check the issue and make an update ASAP!
Sorry for the inconvenience and thanks for your patience.
Best regards
Hi Do you have any recommended SEO plugins, on this theme
Hello Njrivera, thanks for purchasing Cesis!
You can use Yoast SEO and check how to configure it using this article.
Best regards
Hello Cesis,
I would like to update the support feature but from another account with another user. Can you please tell me how to do that?
Hello Kinetiqsolutions,
This is not possible unless you have bought the theme from the other account.
You can’t buy support for an item you didn’t bought ( or we are not aware of it, you may want to try to contact envato ).
Do not hesitate to re-contact us if you have other questions.
Best regards
So the problem is that our client want to update the support feature, but from his acc. Do you guys have had similar situation like this ? and Can you please help us to maintain this
Thank you
I think you can try to contact envato to transfer the theme license to their account, then they should be able to buy the extended support.
Best regards
I am interested in buying this theme but have a couple of questions. First, is a child theme included? Second, if I don’t want to install a demo, but rather use the site builder to add the sections I want, is that easy to do? Thanks!
Hello Ianskimarketing, thanks for contacting us!
Yes, there is a child theme included, you don’t need to import a demo if you don’t need / want to, and you can use the builder easily on any posts type.
If you need help after purchasing the theme you can contact our support team.
Best regards
Hello,
first of all, let me thank you very much for your great theme. I am very happy with it so far.
Unfortunately, I am currently facing problems using custom fonts: For GDPR-compliance reasons, I cannot use google fonts. When I upload my custom fonts and set them as the theme’s fonts (Cesis—> typography), the theme still connects with the google-server (https://fonts.gstatic.com/). Therefore, I have the impression that the theme doesn’t use my custom fonts but still goes the old way to google.
When I use the plugin “Autoptimize” to make sure, there is no connection to the google server, my Cesis theme does not use the custom fonts (Open Sans) but the fallback font.
Is there any way for me to use local custom fonts and make sure there is no connection to the google servers anymore? I would also pay for a plugin for Cesis if it does that job.
Thank you very much in advance!
Kind Regards
Hello FL_OW, thanks for purchasing Cesis!
You would need to use a child theme and change the hook that include google fonts from our theme options panel.
Though, I am not sure how to proceed about the WPbakery page builder we include.
If you could contact our support team, they should be able to help you.
Best regards
Hi,
Some widgets are not working after migrating the site from
https://hkhunter.visionwizard.guru/to
http://www.hkhunter.comThe hosting of the destination is from Godaddy. The Portfolio and Blog widget on the home page doesn’t show the images. I have checked the page source and the “src” attribute of the tag is empty.
I found it’s actually the problem of “AQ Resizer” as it checks if the ”$img_url” is the same as the ”$upload_url”. Then it will always break if the site is running with CDN. Can this be fixed?
Hello Kopanda,
Try to edit the page and change the module settings ( thumbnails ), if that doesn’t fix the problem please contact our support team.
Best regards
No it doesn’t work. We have to disable using CDN. I have read the code and it has to be done in the AQ Resizer package. It should not work unless you patch that or change to other image resizing library.
Hello Kopanda,
Make sure that Godaddy let you generate the new file, make sure that the server settings are set correctly, we have really bad experience with Godaddy server.
Please contact our support team if you need further assistance.
Best regards
Hey guys! I’ve been using your theme for a few months now and it’s a great one. One of the sites I buit is doing great. However, I’m currently developing another one and suddenly the admin panel said that I should verify the theme with the item verification code. I’m entering it but it’s still says ‘The purchase code is wrong’. Can you help me out with this ?
Hello Kapivanov, sorry for the late reply.
You can contact our support team under the license registration issue and they should be able to help you.
Best regards
Good afternoon, install your template and everything is fine, only I have a problem installing a plugin (Modern Events Calendar Lite), the jQuery comes into conflict and causes the page to send a message “The site is experiencing technical difficulties”. I have already been dismantling and activating the other plugins and say what is causing this conflict “Cesis Custom Posts” what can I do to make it work correctly?
I await your prompt reply regards
Hebert Ortega
Hello Ortega, thanks for purchasing Cesis!
Can you please contact our support team, they should be able to help you.
Best regards
Hello Cesis,
We’ve bought a theme from you and almost every month it gave us an error msg that we have to register the theme and on top of that It says that the purcahase code is wrong, Can you please see where is the problem ???
Hello Kinetiqsolutions,
Please make sure that you are using the latest version of the theme.
This should fix the problem.
Best regards
Hello Again I just did that and It still showing the same
This is really strange, can you please contact our support team.
Best regards
I activated my license code 7 months ago and now it’s telling me to register the code again on my production site. However, it doesn’t allow me to register my code and the ‘deregister’ button does not work either. As a result, my production site for our corporate website is broken. This is pretty horrible, please help.
Hello Rebaseinc, please contact our support team under the “License registration issue” category.
We will get back to you as soon as possible!
Best regards
I want to make my web-site multilingual. I mean, arabish, türkish, english, korean etc.
How can I do that? Is that possible?
Hello Bladekardes,
You can use WPML or use Poedit and use multisite or sub domain.
Do not hesitate to re-contact us if you other questions.
Best regards
hello a pleasure to greet you, we have had a problem with the bradcrumb of the titles of the pages, in spite of setting in the configuration of the page in “Title settings” -> “Breadcrumb Title max word / Character count” in 10, they keep appearing only 4 words and the headline is cut.
Thank you very much, greetings!
Hello Vicenterojo, thanks for purchasing Cesis!
Can you please contact our support team they should be able to help you!
Best regards
Hi,
We have change our web to another URL and it’s seems that the theme is not active. Iv
I’ve tried to deregister the code, but it says “The purcahase code is wrong.”
¿Could you help me? It’s urgent the web is LIVE.
Thanks Elena
Hello Bspinola,
We will make sure you get a reply as soon as we can give you constructive feedback regarding the problem you have.
Best regards