58 comments found.
I downloaded the latest version of the theme, but loading it the site goes into debug. How can I solve the problem?
Hi there,
We do apologize for the inconvenience!
We need to check the site to solve the problem.
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers are willing to help you.
Thank you for your feedback!
Thanks, ThemeFTC
Good night, I have your theme working perfect, but I have the following problem, I created a discount coupon but it does not work for me, neither for one nor for all, in the same way I want it to work for all, I download an extension just in case but neither It works for me, can you help me? Thank you!
Hi ,
We do apologize for the inconvenience.
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers need to check the site to help you.
Thank you for your feedback!
Best Regards,
Martin
Hi guys, anyone face issue after upgrading the wordpress to the 5.5 version? I face this issue that when i update to the latest version of the wordpress the visual composer plugin stops showing in the homepage. Then i found that a plugin was responsible for that. The plugin was ThemeFTC which came with the theme. Guys i also created a very short video for you to watch here https://www.youtube.com/watch?v=ggOX9SHPTI8
I have also created a ticket about this issue came today after i updated to the latest version of the wordpress. I even downgraded it too but the issue is still there.
Dear Khalsa!
We do apologize for the inconvenience!
This is a minor problem that occurred when updating to WordPress 5.5. We already fixed it in the latest theme version 1.1.8.
We also replied your ticket. Please follow it.
Thank you for your feedback!
Best Regards,
Martin
No other reason why i left 5 star ratings for the theme, You guys helped me even when the support was expired. Love you guys.
Dear Khalsa!
Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
One of our main goals is to please every customer 
All the best!
ThemeFTC Team
Good afternoon, I need to make a menu like the one in the attached image, I need to be able to solve it, thanks! -> https://prnt.sc/tj93oa
Hi ,
We do apologize for the inconvenience.
Please open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our professional technicians are willing to help you.
Thank you for your feedback!
Best Regards,
Martin
Is there any secret to changing the layout of the products? I want ot change the catalogue view to list items rather than a grid layout, but it isn;t taking effect when I select this option in the back end.
Hi ,
We do apologize for the inconvenience!
Currently the catalogue allows you view both List and Grid layouts.
If you want to use one of them only, you can open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our developers are willing to help you.
Thank you for your feedback!
Best Regards,
Martin
Thank you for the fast response. Much appreciated. I have created and submitted a ticket now.
You are welcome! We already replied it. Please follow it.
Thank you!
Hi, I have opened a new ticket. I have problems importing demo content
Hi,
We do apologize for the inconvenience!
Our developers already replied your ticket. Please check it.
Thank you for your feedback!
Best Regards,
Martin
hi, how come when i use in visual composer ftc blog it cuts my title and it does not wrap?
Dear Rossi!
Sorry for the late reply!
Please post it to your ticket https://themeftc.ticksy.com/ticket/1566741 and provide us more details.
Our developers are willing to help you.
Have a wonderful weekend
Best Regards, Martin
Hi there, i want to make my menu look like this—> http://prnt.sc/qyjp3a
how do i do that? Please let me know where can i open the support ticket or please give your mail id so that i can contact you guys and give you login details if needed.
Here you can see that i have enabled all the options too—> https://prnt.sc/qyk5jo
and here you can see that i do not see the mega menu options—> https://prnt.sc/qyk626
This is not the first time i am using mena menu plugin. I know i should see some options in this section but i am not for some reason. Please get in touch with me to get it solved.
I also desabled all the plugins (not the mega menu) but the issue was still there, i was not able to see mega menu options under the menu.
Hi ,
We do apologize for the inconvenience.
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers are willing to help you.
Thank you for your feedback!
Best Regards,
Martin
Thank you. I just created ticket.
You’re welcome! Our developer already replied it. Please follow it.
Thanks so much!
hello. can the template be used in catalog mode ? thanks
Hello,
Yes, you can set the catalog mode in Back Office.
Thank you!
Hi! A question: Before installing Foodstore I had another theme (Entre), where WPBakery was included. The version was 5.5.2. Now I installed Foodstore, but I guess since I already had WPBakery, this wasn’t installed. Where does this leave me with regards to an updated version of WPBakery? The current version for a bought WPBakery-license is 6.05. What version is included with Foodstore? And is there anyway I can do something to benefit from your updates of WPBakery instead of being stuck on version 5.5.2 from Mikado?
Thanks.
Hi,
The latest version WPBakery Page Builder 6.0.5 is included with the FoodStore theme. We can help you update it to latest version.
Thank you!
Thank you! I’m thinking the process wold be: - Uninstall WPBakery - Uninstall Foodstore - Reinstall Foodstore(with WPBakery)
or could you do it differently?
I’m afraid I have some more issues: - You mention in a previous post going to Appearance -> Theme Options -> General -> Header of inner page -> Cart layout. Under Appreance/Theme Options I have ONLY one column/two columns AND Front Page Section 1, 2, 3, 4 Content. That’s it.
- When downloading the demos I got Home 9 and Home 16 and some other stuff, like masonry etc. I’m guessing the “Home-pages” correspond to the different demo-sites you show? I’m looking specifically for Demo 4. If there is a “Home 4” it didn’t seem to download with the rest(or the other numbers for that matter).
- Also, I have a black, narrow top bar with an additional shopping cart, and the choice of language/currency. I don’t know why it’s there or how to turn it off.
Hi,
Sorry for the delay in response!
Yes, it is right. Uninstall WPBakery – Uninstall Foodstore then Reinstall Foodstore(with WPBakery).
Yes, the “Home-pages” correspond to the different demo-sites.
For other questions, please open a ticket on our channel support https://themeftc.ticksy.com and follow it.
We will look into your site and help you better.
Thank you for your feedback!
Best Regards,
Martin
Thank you! Would I need to uninstall Foodstore Child as well(which i have active right now) or is it sufficient to deactivate the Child theme and then uninstall the main theme?
You should uninstall the FoodStore Child and reinstall the new one with latest version.
Thank you!
Hi there! I have a question. When I click to Add a product to cart, a pop-up appears called “ftc-close-popup”. How can I do for don’t show it?
Thank you in advance.
Hi,
Please go to Appearance -> Theme Options -> General -> Header of inner page -> Cart layout.
Thank you for using our theme!
Hi Theme FTC,
Thank you for developing an interesting theme. Just as a pre-purchase inquiry I wanted to ask if the listed compatibility are free or paid when implementing integration to WP theme?
Thanks again,
Dokan Multivendor Marketplace Fully Compatible WC Vendors Fully Compatible WC Marketplace Fully Compatible YITH WooCommerce Wishlist Compatible YITH WooCommerce Compare Compatible MailChimp For WordPress Compatible Contact Form 7 Compatible W3 Total Cache Compatible WP Super Cache Compatible Yoast SEO Compatible
Hi,
All of the plugins are free.
Thank you for your question!
Thank you for the clarification
Are you able to install kindly the entire Theme demo on my WordPress website for free if I buy your theme?
Kind regards
Yes, of course! We can help you install the theme and import demo content for free. Thank you!
Hi There, Can you assist to check is that the theme issue that the shipping cost not able to show at the checkout page.
By right it should have the flat rate at the below of price as shown as attached https://prnt.sc/o1ph1i , but now it was not showing at all. Kindly to advice asap.
Thanks
Hi,
Yes, please post it to your ticket #1984631
Our professional technicians are willing to help you.
Best Regards,
Martin
Sorry, just to double check, is this the theme issue and u all will assist until settle? coz i am quite urgent and not able to login my account via the ThemeFTC plugin.
Hi i just able to login, and submit the question in the following ticket number, can you assist to check it asap? thanks
Sure! We already replied it. Please follow your ticket.
Thank you!
Too many bugs. Menus. Demo content. Need my money back!
Hi ,
Thank you for your feedback!
We do apologize for the inconvenience.
Please open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our professional technicians are willing to help you.
Best Regards,
Martin
I already open 4 tickets. Too many bugs. Please return my money. I do not want to work with it anymore.
Hi ,
We do apologize for the inconvenience!
Most of them come from importing demo content not done.
We can help you do it. We will update it soon.
If you do not want to work with it, you can submit a refund request in this link
http://themeforest.net/refund_requests/newWe will return your full money back.
Thank you for your feedback!
Hi there, I don’t know how to change the menú of the product. I want to change Description, rating and custom tab. Where can I access to this menú?
Hi,
Please go to ThemeOption-> Ecommerce-> Product Details-> select Custom tab section and edit content.
If you need further help, please open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our professional technicians are willing to help you.
Best Regards,
Martin
Hello, i have question, i don’t see, how to add product to vendor?
Hi,
The vendor can manually add the product via the sitename/dashboard link or the admin can change the poster as the vendor in the product creation section
Thank you!
HI, i have question, how can I do settings registration such as in the template (I am a customer – I am a vendor http://prntscr.com/nh6670 )? I have this http://prntscr.com/nh65dq, thanks..
Hi,
Thank you for your feedback!
Please open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our professional technicians are willing to help you.
Yours Truly,
Hi, I have opened a new ticket. I have problems importing demo content
Hi,
Please follow it. We will check and help you asap.
Thanks!
i have a question. what is the google api to get map on the theme?
Hello,
Thank you for your feedback!
Please open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our professional technicians are willing to help you.
Yours Truly,
Hi There, Currently under single product detail page is not able to showing the related product. Can you advice how to show the related at below as well? Kindly reply asap. Thanks
Hi,
Yes, please follow your ticket.
We already answered.
Thank you!
Thanks!
You are welcome!
