16332 comments found.
And the last one where to put Google maps API CODE. THANKS
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
And the second one I badly need to display languages and currencies side by side, inline not in dropdown.
And again my website http://editprint.am/ 
Hi, this is not possible in Opencart unfortunately, only dropdown is available.
Best Regards.
Hi there, why do I see the green box with image dimentions on it when I hover mouse on the slider? My website http://editprint.am/
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi there, is it possible to get a questions tab to show questions that customers have previously asked from the product listing “questions” button? That would be a cool feature to have for a shop! Thanks in advance
Hi, not via that button since that is meant to open a contact form. However, you can manually set up different Blocks module with various questions and add the module on various products via Journal > Product Extras > Extra Modules.
Best Regards.
I install the demo data. But the skin was not added. Instead of a few, I have only 1 default. https://ibb.co/XycfVqB Where is 11 demo skins?
Hi, there are no skins included, each demo is separate entity with the skin and all the modules and styles included.
So you need to import a different demo, access each demo’s admin panel and export the data file, then import whichever you want in your store.
Best Regards.
Hello,
I put the countdown as Popup on the homepage for a freebie, I put the correct date. But it is still at 00 and will not start. Why?
Thank you for your help.
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi DigitalAtelier, we use Journal 2.16.8 with OC3.0.2.0. We have Extension Formula Based Shipping so we can handle different Shipping for different stores. The Shipping Method at the Quick Check out page is updating nicely when changing the value in the shopping cart beyond the free shipping treshold. I noticed however that Quick Check out is not refreshing the shopping cart shipping cost when reaching free shipping treshold. Is this a Bug? Has there been a release where this issue is resolved? Thank you for looking at this.
Hi, Quick Checkout in Journal 2 may not work with such shipping extensions, consider using Journal 3 because quick checkout has been rewritten from scratch and it should support such extensions.
Best Regards.
Hi, thank you, so this is a bug. If I upgrade to Journal 3, do I have to re-create my Skins from scratch? Or will the skins from Journal 2 remain available in Journal 3?
Hi, unfortunately Journal 3 is a new and different theme, cannot use anything from the older theme, need to recreate the design in the new admin.
Best Regards.
Hi there, i want to know if i can use this theme https://www.journal-theme.com/7/index.php?route=common/home on shopify?.
Hi, unfortunately Journal is only available for Opencart at this time.
Best Regards.
Hello, tell me how to make the Frequently asked questions page with acardeon on the demo site http://prntscr.com/pnuzdm?
Hi, we have a guide here, please check it out: https://docs.journal-theme.com/faqs/journal/faq/
Best Regards.
Hello, my support has ended a few months back so i need to ask you something before renewing it. I have a problem that just found out. Zero quantity product options appear in the super filter. I have journal 3.0.18 installed in my website. So my question is.. If i upgrade to latest version does this gets solved? If not, if i renew support can you offer me your assistance and fix this? Thanks
Hi, yes, always consider keeping the theme up to date and file a ticket on our support page if it’s still not working after you update the theme.
Best Regards.
Hi Support I opened a ticket however still awaiting a response, I installed everything however uploading a theme file is not working – php.ini file exceed. Yes I know I need to update the file size in php.ini, which I have done so but now when uploading I get a HTML error can you respond to my ticket thanks
Hi, our developers will respond to your ticket as it comes up in the queue, usually within 24h.
Best Regards.
Dear authors, hope you are doing good. I incidentally clicked on Modifications->clear instead of Modifications->refresh and my site went town showing this error.
Journal Theme Installation Error Make sure you have refreshed Opencart Modifications.
Please help me to clear this issue.
and i only have three categories i want them to list center instead of right align by default on home page,
i open the ticked also please respond to ticked as it is urgent because website went down.
i am using your theme 11 demo
Hi, our developers will assist you on our support page.
Best Regards.
Good afternoon. Tell me how can I translate the menu into my language?
Hi, you need to install your desired language pack in Opencart and then you’ll find additional input fields in the admin.
Please also see this: https://docs.journal-theme.com/faqs/opencart/language/
Best Regards.
Hey Guys! I can’t enable the Bottom Menu on my second website. (On my first one it works well). I’ve installed a demo content from the https://www.journal-theme.com/7/ on my new site and then created the Bottom Menu in the same way as on https://www.journal-theme.com/3/ (I’ve logged in and got the settings from there). But it doesn’t work for me. I’ve tried everything but it still doesn’t work.. Could you please check it on your https://www.journal-theme.com/7/ if it’s work well? Maybe there are some issues? Here are my settings: http://prntscr.com/pn2od8
Hi, please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
Hi DA, is it possible to disable built-in rich snippets as i use another extension and now in google search console it display twice with error. (journal 2)
Thank you in advance
Hi, it’s not possible to disable them in Journal 2, you will have to edit product.tpl and remove all itemProp and itemType entries.
Best Regards.
ok, thanks. I managed to disable them.
Hello I have a problem with Journal 3. Labels are not showing in categories while I have set labels at “always”.in Product Grid Style
Hi, if you have previously used Journal 2, remove system/da_journal2.ocmod.xml and then refresh Opencart modifications, otherwise file a ticket on our support page so we can take a closer look at your setup.
Best Regards.
Hi DA,
How do i remove 2nd Stat from the product grid, where the brand and model are displayed. I don’t want to display the model no. only Brand name.
Regards
Hi, you can declare those inside the Products module or for the category listings in Journal > Skins > Edit > Product Listing…
Best Regards.
Hi, there is a problem with infinite scroll on your store, edit config.php and make sure all urls are defined with https protocol. Please file a ticket on our support page for more information about this issue.
Best Regards.
i face some very serious issue, i added a product into category A,B,C , however, the product only shown in category A and C but not B which is the most important category, i tested by creating another new product, it work on that one. no idea why
finally i found the problem ! very funny, i added products into the category but it just wont show, till i click the top right show 15 to show 50, every missing product just shown up … however, if i scroll to bottom and it will say you have reach end of the list but the missing product not showing up. please help tqvm
Hi, this doesn’t seem a theme related issue, please check if everything works fine when using the default Opencart theme first.
Best Regards.
i found the solution ! so sorry to spam. tqvm
Hi, When will you release new Demo & update fully compatable with webkul marketplace modules now it’s not fully compatible and responsive. I tried to contact webkul but they said we provide theme patch so i think problem occurred from your end. Please ckeck i have installed Webkul multi seller module but no of problems with this…... I mean without coding skill or webkul support it’s not working fine. As journal3 is working without any support or coding skill I think every module will work properly after installation in fresh journal 3 theme but i didn’t found like this why?
Hi, unfortunately support for 3rd party extensions, including Webkul is provided by the extension developers. We cannot provide technical assistance on those 3rd party custom mods. A demo should be available on the extension site, we do not have one with that extension installed.
Best Regards.