262 comments found.
Your update has corrupted my website completely, menus nolonger working, logo is now lost, page contents lost. what kind of crazy theme is this?
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue. Your support was already expired. Please, renew it.
Best regards
YOUR SUPPORT DONT WORK! IT KEEPS LOGGING ME OUT EVERYTIME I SUBMIT
Hello,
Your support period was already expired. Please, renew it.
Best regards
I have Medin Version: 1.6.1 running my website, i have just downloaded the new updated one and uploaded to my server but it says Medin Version: 1.0 so what the hell is going on?
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue. Your support was already expired. Please, renew it.
Best regards
Did you finally add option to add more icons because this is the biggest headache of this theme!!!! i have not been able to use it since purchase 5 months ago. Why not load icon library and make it easy to use icon libraries so that we can choose which icons we want to use?
Hello,
Thank you for your purchase. You can add any icons that you need if you know how to do this. You can submit ticket in our support system and our developer will give your required instructions. But as far as I see your support period was already expired. Please, renew it.
Best regards
We are using “Medin – Medical Center WordPress Theme”, and it is still in the staging/development mode, recently I have updated to latest version, till then it keep asking me Activation Code and getting a Red Banner. I have put the activation code as described in the Doc and we are using this theme only for this site, yet why it is keep asking to activate?
Hello,
Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
btw, you support was already expired. Please, renew it.
Best regards
I have renewed the support license. But I could not create support account, it says purchase code already used!
Please ignore the above comment. I have opened a ticket in the support system, please see the ticket #86609
were you replied?
hi i want to change div class container my demo setup all of them container-fluid
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello,
is it possible that in service page when I’m on specific page then that menu link is highlighted (eg. if teeth whitening page is loaded then that menu link is highlighted)?
Hello,
Did you buy our theme or is this presale question?
Best regards
Pre-sale
I think it is possible.
Best regards
Hi support, can you advise. I use Evanto market plugin in my clients accounts to keep themes up-to-date. At the weekend I updated to the lasted version of Medin. I do have a child theme setup yet the update completely destroyed my website. The download installed pages I do not want, such as Woocommerce, overwritten my CSS and added nav menu items that I do not want. I haven’t had anything like this happen before in any themes that I have used in years. Can you please advice the best procedure to up date your theme without it effecting the website settings, CSS etc.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Great Theme overall, but could you add author box under single blog, as it is important for seo?
Hello,
Thank you for the interest to our theme. We have this option – https://www.portotheme.com/wordpress/medin/demo2/how-to-choose-the-best-toothbrush/Best regards
Hi!!
Do you have an icon for linkedin?
Maite
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Good afternoon, I created ticket 64211, I am writing here since the last time, until I wrote – there was no answer
Hello,
Thank you for your purchase. Your ticket was submitted 5 hours ago. We usually get back to customers in 24 hours. I hope you will be replied tomorrow.
Best regards
I just bought a theme, but after set it up on our server. It is asking for the http://prntscr.com/q85dgx I even cannot see the licence key in Envato marketplace too.
please reply me asap.
Hello,
Thank you for your purchase. https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Best regards
Ahhha yes… I really forgot the same. Thanks.
I’m adding my Purchase Code but the theme is not allowing me to use it
Hello,
Thank you for your purchase. Please, send me your purchase code for check – softalib4@gmail.com
Best regards
Hi. I have installed the theme and I have to use it in two additional languages, English and Portuguese. Home elements are selected in the theme options, but I can’t show the translations. Do I have to enable any option in the topic to use the WPML well?
Hello,
Thank you for your purchase. We didn’t test our theme with WPML. You can use Polylang plugin if you want to have multilanguage website. Also you can submit any technical requests in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Good afternoon, I created a ticket 2 days ago, there was no answer. ticket number 61518
Hello,
Thank you for your purchase. Sorry for the delay. You will be replied soon on the ticket system.
Best regards
answered, but not everything was fixed. Waiting for an answer As I understand it, if you write here, the answer comes faster. Right?
Does anyone work with my ticket?
as far as i know our developer is in touch with you in our support system.
Best regards
Hi am running into more problems with my theme, can you please reply to my ticket to open it so that i can explain?
Hello,
You can create new ticket with your issue.
Best regards
so you cant simply reply to re-open the ticket i must open a new ticket and fill forms yet its the same topic? Anyway Never mind if am bothering you.
thank you
i opened ticket 55837
Hello, No Supporter are reply Please tell me how to menu link working
Hello,
Thank you for your purchase. What is the link to your topic?
Best regards
hi, i want to use slider revoulation is it possible?
How to Page Loading Image Change Add More Icon ex. Whatsapp icon Remove Breadcrumb from contact us page Contact us Page link in Menu not working
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
i already submit noone reply
What is the link to your topic?
Best regards
WHY CANT I REPLY TO MY TICKETS?
Hello, What is the link to your topic?
i want to disable SEARCH from header and there is no option to do that and i dont want to create new ticket. What to do?
What is the problem with creating new ticket?
Best regards
It will require me to refill all the details again, its a tedious process, i just want to know where to remove the SEARCH from header. You can reply the answer on the closed ticket if you cant post it here. Thanks
there is no such option through the admin. You should make manual source editing in the correspondent source file. Our developer can specify it. But this can be done only via our support system. Sorry for the inconvenience.
Best regards
Ok, tell your developer to reply to the current ticket, i will pick it from there, thanks
ok
?
Hello, sosyalprof.
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
it is impossible to reply to my previous ticket #55837 why?
It seems also that this theme can not be used to develop any other kind of website apart from medical or health related website given the number of icons, for example i can not develop a school or restaurant website with the current icons. Where is a complete list of icons i can use with this theme?
Provide a complete list of icons i can use for the departments area or a plugin i can use to achieve the same
Hello,
Thank you for your purchase.
You can create your own icons in vector format. After that generate new icon font. And then use new icon font if you need (linking it to correspondent css).
Best regards
Why should i go through all this? Why not make your product simpler and more enhanced so that one can build any kind of website with it or are you only targeting hospital or medical owners on themeforest to buy your theme?
I believe a theme should be flexible and adaptive to different businesses, personally i dont think this theme will be of much help since i cant use other icon libraries to build any website of my choice. What will be your best response?
We will think about this. Thank you.
Best regards
WHY CANT I REPLY TO MY TICKETS?
What is the link to your topic?
55837 is replied
HOW DO I REPLY? Hitting reply to the ticket does nothing.
May be this ticket was closed. You can create new ticket with your issue.
Best regards
But replying should reopen the ticket or so its supposed to work, whats wrong with your system and why does it show REPLY if its closed and meant not to be re opened?
i opened ticket 55837 again
ok thanks, let me update it.
