5479 comments found.
which woocommerce version this theme support?
It is support version 3.xx of Woocommerce. If need any help you can open a ticket here https://bearsthemes.ticksy.com/ our support team will check and help you asap! THanks!
I recently migrated my site to a new domain and now the site won’t generate a permalink when I create a new donation campaign. Can you please advise?
hi, sure, could you open a ticket here https://bearsthemes.ticksy.com/ with 2 your domain, our support team will check and help you asap. Thanks!
I’m considering purchasing this theme for a client, however they pointed out that the Alone them is not compatible with Explorer. Can you tell me if this is a problem? And will this be changed in the future to accommodate the IE browser?
Hi, Yes, current on IE will have some issue css style not really good. So we are plan update it on near future. Thanks for your interesting !
Hello,
I would like to know how I can import demos without deleting other settings / pages / post from another previously imported demo.
Thanks.
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site , our support team will check and help you asap. Thanks!
Hello
I am looking to purchase this theme and would like to know if this is compatible with Divi Builder 4.0?
I know that there is a builder included but I would prefer to be able to use Divi Builder.
Thanks
oh, we not sure. We are using Visual Composer for page builder of Alone theme. Thank you !
Hi, I am Pardhu Namburi from Online Impacts(onlineimpacts.org). We are a nonprofit that builds websites and offers tech help for free to other nonprofits. We have looked through your themes and were wondering if we could get developer licenses for your nonprofit themes. Will you guys be able to sponsor our nonprofit?
Hi sorry, we are selling products on Themeforest and you have to buy it to get an purchased code and use Alone theme. We can help you support long times on it. Thank you !
Hi, I’m not able to activate my alone theme on WordPress with the message that the theme is in use on a different website. I need urgent support. Thanks
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
I’m not able to raise a ticket and receive the following error: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Hi, with this message look like you are using 1 licence Alone theme for more than 1 websites. Please make sure 1 licence Alone theme just use for only 1 domain websites. Thank you!
Hi, we are only using the theme for 1 website only. For testing purposes we had temporarily installed this on our .co.uk site but have since removed the theme and are now back to using this on our main site .org. I’m happy to email you the details for your review but will need this to be resolved urgently.
Hi,
In this case. Please contact us via this mail: sp.bearsthemes@gmail.com. And send your website information in the mail. We will check and solve the problem for you. Thank you!
Hi there! How can I remove the sidebar from the blog? And how do I change the header image for each page? Thanks! http://box2164.temp.domains/~ozvnksmy/thanks-for-the-memories-a-letter-from-dr-dorr/
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. THanks!
Dear Sir,
I am having setting up mobile menu properly, can you please help me.
this is my url, https://club-adventure.com/
if you like I could send you login details.
thank you
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. THanks!
How Do I create an employee page? I see it on the current alone theme…
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. THanks!
Hello Support,
I hope all is well.
We are using your theme in a multi-site WordPress environment. And we have about 5 sub-sites. They do share the same layout between the sub-site but we would like to have each with its own color scheme. Currently when we customize the theme’s colors for one site somehow it changes the other sites also. Please let me know if this possible. Or if there something wrong with our setup.
Zayd
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hi, I bought the theme by myself and recorded it following the guide but the same message continues to come out: “Important notice: In order to receive all benefits of our theme, you need to activate your copy of the theme. By activating the theme license you will unlock premium options – import demo data, install & update plugins and official support. Please visit Envato Settings page to activate your copy of the theme.” I have already registered it 5 times, I record it, then I log out, I log in again but the same message always appears. What can I do?
Question 2. WPBakery Page Builder tells me I can update it, but when I do it says I need to register the license, how can I update this plugin?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hello i am working with a theme previously acquired by my predecessor, how do i get Alone v6 to install all i have from him is the product code, when i try to import demo it keeps showing me the following error “Request failed. Error code: 404”
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Here is what i get if i try to open a ticket
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
do i have to do all that just because i want to download version 6, i have a working purchase code
Current we see your account still not yet purchase Alone theme. So please try login with account purchased Alone theme. Then download last version Alone theme there. Also, with should be renew support time when your purchased code expired. Thank you!
I just purchased another key because the last one was “in use” which it was not, and the new one is not working either.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
hello can you tell me the plugins included in this theme? And if you can manage a mega menu plugin?
Hi, Yes, we are using plugin The event calendar, Revo Slider, Give, WPbakery plugins. These are main plugins of Alone themes . About Mega menu, it is a feature come with Alone theme, you can easy to use. Thanks!
There is a new version of WPBakery Visual Composer available. View version 6.0.5 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?
How can that issue be solve?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
I am developing this site. I am having trouble with layout. I used your template pages but the columns are not aligning content top. Can you explain to me why?
http://tzb.b4d.myftpupload.com/about-us/ http://tzb.b4d.myftpupload.com/core-values/Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hello again. Thanks for prompt answers yesterday. pre purchase question: Q3—looking at https://www.bearsthemes.com/themes/alone-church-3/events-grid/ would have expected to see this grid ordered by time/date, can you explain, and in light of previous question ordering can be based on date+time?
Q4—We would like to split the results of the events function to show SERVICES that relate to the church and happen multiple times on Sundays in one page/section. And display EVENTS, which are one-off proper events, into another page/section, will this be possible using categories/venues/tags?
Yes. For Q3: https://prnt.sc/pmx8bu we have options there.
And for Q4 i think you can show by IDs or category as you want. 
Many thanks for such prompt answers again – we are likely to require upgrading to the pro version of the calendar plugin, are you able to share the correct product link that is compatble with your theme (would want to get the wrong one…) Many thanks. A purchase is imminent with you
We are using Free version for Event calendar, but some my clients was fine when upgrading to pro version. Also, you have 6 months support around once you purchase Alone theme. Any issue need help, just please talk with us then. Thank you!
Can you provide me the link to the pro version, of your free version. There are lots of plugns with similar titles, I would need to know I have the right one, please
Hi, yes, please have a look: https://theeventscalendar.com/
I’m having trouble activating the theme. I get this error:
This product is in use on another domain: {error Error (6): Couldn’t resolve host ‘api.bearsthemespremium.com’ \n”}
Any ideas?
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hello. Pre purchase question: Q1—filter by caterory, on events, rather than date? Q2—can we integrate / link to sermons already held on a soundcloud account?
Hi yes for Q1 and Q2. Also once you purchase Alone, if need help anything more, we can help you around. Thank you!
