304 comments found.
Hi, can you tell me what the problem might be? Can’t use demo installer, but plugins are activated. when clicking on demo installer plugin, showing error: “wrong purchase code – demo content cannot be imported ..” thanks for help
Hello and thanks for asking. Please insert your own Purchase Code into Theme Options panel and the issue will be addressed.
yesss – thanks – appreciate your immediate replay 
.. one more question: slider did not work, so i purchased an extra license (not necessary, i know). But: slider does not work, there`s always the message: “slider with alias general not found” So, how to get the right short code for the slider? cws home page slider shortcode shows: [rev_slider general]
Hello, please contact support. They will help.
still no answer, need your help, please
Hello, all your emails have been replied. Please check your spam filter.
Hi! I have problem with JS select2. http://joxi.ru/a2XEjGxtwP3wbA
Hello and thanks for asking. Please contact support, they will help.
Hi there, I have recently updated the them and been through all the plugins, there is only CWS and a couple of others that I know that are good. Im having an issue with the toggle on this page: https://coltishallpreschool.co.uk/meet-the-staff/
It was working, but now for some reason it isnt. Im also having issues when saving a page and all the content disappears. I have to use text editor to add or change any content. Looks like the CWS builder isnt playing ball. I would appreciate you just giving me a heads up please?
Hello and thanks for bringing this to our attention. The issue has been addressed. Have a great day.
Thank you for such a quick response in fixing this issue. Great work 
Thanks.
Hi, You can help? I have erros on javascript and because this my gallery and another things dont work. Screen: http://prntscr.com/ow8n74
I send you ticket from panel evanto, and i wait for answer.
Thanks
Hello and thanks for asking. Your support email has been replied.
Hello and thanks for asking. Your support email has been replied. Please check it and let me know.
Where do I place the footer image of the cartoon drawings you have of the plane and rabbit and rocking horse, and where is this image located in the media section.
completefitnessnc@gmail.comHello, please use Theme Options panel here: https://prnt.sc/orn7tk
How do I get the 3 clouds to show within the benefits to show- Games, Activities, Education as shown in the demo. I have the yellow dotted background but it seems as though the wording is hidden below that area.
completefitnessnc@gmail.comalso which side bar do i put these 3 into the main, footer or sidebar event?
Hello and thanks for asking. Please contact support, they will help.
hi there! I wanted to ask you which translation plugin you can recommend to translate my page into different languages. thank you! greetings Diana
Hello Diana, all your support emails have been replied. Please check your mail.
hi! I wanted to ask you how I can change the error page (like you can see on https://www.neueschulhomepage.at/kiddy/sdfdsf) because I need it translated into german. thank you! greetings Diana
Hello Diana, all your support emails have been replied. Please check your mail.
hello! I wanted to import demo content but it’s not working. what can I do? I desperately need the landing page of the theme. thank you for your help! greetings Diana (my page: https://www.neueschulhomepage.at/kiddy/)
Hello and thanks for asking. Please contact support, they should help.
Hi team, i purchased the site and things was OK until i migrated the site to new doamain, then my CWS builder disappeared from the edit page. I tried to remove and re-install the plugin but it does not help. Can you send me an email to anh.bui@maxbiocare.com ill send the admin login back. Thank you
- i purchased the theme !!!!
Hello and thanks for asking. Email sent.
Hi, Ive been trying to update/create a page. When i click on update/publish all the content vanishes and displays a blank page.
Hello and thanks for asking. Please email support, they should help.
Hi, how do i change the footer gallery please?
Hello, the gallery is managed by widgets. You can generate the gallery shortcode and insert it into a widget like shown here: https://prnt.sc/odmqyy
the problem is where do i generate the shortcode from?
Please share a screenshot showing what you see.
Hi, i have a problem with main.css version. I’ve updated css but i don’t know how to change the css version. main.css is in 5.2.2 now so how can i change it to 5.2.3?
Hello, why do you need that? All version are managed by WordPress, so leave it as is.
I’m having problems on the product page of the woocommerce store. It appears unconfigured as product images … how can I arrange it? https://www.dropbox.com/s/7iwqoi6dys0cs12/Captura%20de%20Tela%202019-07-10%20%C3%A0s%2010.25.29.png?dl=0
Hello and thanks bringing this to our attention. We’ll check it and will provide with a solution.
When attempting to use the Revolution Slider Options with WPBakery the only template showing is ‘default’ not allowing me to put my slider in the top most part of the page. Is there an option I’m missing?
Hello and thanks for asking. Yes, this theme is not compatible with WPBakery, so there might be a lot of issues with it.
Why is WPBakery Page Builder (formerly Visual Composer) for WordPress Included if the theme isn’t compatible with it? Is the former Visual Composer more compatible?
I’m sorry but you’re missing something. Neither WPBakery nor Visual Composer has ever been mentioned in the description nor included in the theme package.
My mistake, I mistook this for a similarly named theme. Thank you!
You’re welcome. Have a great day.
Hello, how do i use my address on the Contact-Us map?
Hello and thanks for asking. We’re using Flexible Maps plugin, please refer to the plugins documentation here: http://bit.ly/2L2Zy39
Hello, can you please direct me to a cws builder tutorial, i have never used this editor before and it’s making my work slow.
Hello and thanks for asking. Unfortunately we don’t have a manual for it. The plugin was created to be user friendly and intuitive. Please contact support if you’re facing any difficulties.
Hello, please how do i install the demo files for this theme? this is urgent please Thank you.
Hello and thanks for asking. Please refer to video tutorial here: http://bit.ly/2f7DEcv
Thank you.
You’re welcome.
Hi, i have some quick question 1. how can i take duplicate of the pages 2. on the demo there is page call “Large Images” when i tried to edit there are nothing in CWS?
Your email containing the same questions has been replied. Here’s the answer: Hello and thanks for asking. – You can use duplicator plugin which will duplicate posts/pages for you. – The page populates your blog posts and the settings are located here: https://prnt.sc/ns8uk0
Hope this helps.
