3847 comments found.
Hi, I need support on my web site but your system do not reconize my purchase code…please contact me urgently!
contact me at advbaja@gmail.com urgently
1. Try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE
2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (Hotel Master), if still didn’t work, click on (Verify purchase with Envato) button, the green one below.
If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.
Hi…no don’t work….
the form do not accept to send something…..how can I send you it?
I sent a email to contact@
from my email advbaja@gmail.com
Just answered your email 
Hi Please check it… I am not reciving nothing
Hi,
Sorry for the inconvenience, I’m not sure why you don’t receive email from our director, but you can send again a message to: support.loc@goodlayers.com , I will take a look if it’s something I can help you figure out or not.
I just re-sent the email, please check it I need support!
What are you doing???
Hi,
I got your email now, but it’s early morning in my country so I can’t reply immediately, I’ve sent an email to you now. Please check it again.
The purchased code is not accepted…are 4 days that I am waiting and another ,... “sorry ” do not work….
Just replied your email. So sorry for inconvenience.
hi, does the booking system block dates when a booking is made? in other words, if a tour is reserved for NOV 3 no one lese can reserve that date, like hotel booking works?¿
Hi,
Yes, you can use Last Minute Booking (Hour) in Tour Settings: https://photos.app.goo.gl/Ev8rodnzvqCCxyuVA .
Hello.
Is it possible at the time of booking to collect the data (name, document, date of birth) of all participants (not just one person)? Also manage the fields according to my need?
Hi,
You can get the information of name – document – dob with an option to requirement all passengers information and you can create your own field as you wish. . First of all, thank you so much for interest by the way.
Hi,
I need to disable Lightbox on register/login. How can I do it?
I need to translate some strings from register/login. Where is the language file to do it? I have translated all the web, but I don’t know how to translate this.
Thanks
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
bottom of enquiry form there is “Creating an account means you’re okay with our Terms of Service and Privacy Statement” how to change this ?
Hi,
You can change it in:
wp-content/plugins/tourmaster/include/user-util.php line 869
wp-content/plugins/tourmaster/include/tour-util.php line 1852
Thank you, I found it. I was wondering why my payment page is different with yours on the live preview. For your live preview after select PayPal payment it will redirect to PayPal page and choose to login or credit card to make payment. But mine is redirect to PayPal page and need to enter the amount and item name then only come to PayPal login page and credits card section.
Hi,
Please try deactivate/activate tourmaster plugin then check it again.
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If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hello team! I need a manual registration confirmation. How is this possible to implement?
Hi,
Unfortunately, it is a customization. We don’t provide customization, so your request beyond our support policy. Please hire a freelancer to do it for you.
Thank. But I was able to do it myself. Thanks to the team for the quality code!
is there a way to for the customer to pay by how many hours they would like? I charter a boat and would like people to be able to choose how many hours they would like to charter for?
Hi,
Unfortunately, we don’t have an option for pay by how many hours in our tour system, sorry about that.
Hi there,
I really like your theme, so I’m considering to switch from the current one I’m using to yours. Before I test it, I’m interested in following: 1. Is it possible to remove Login | Sign up buttons from header? I don’t need this option at all on the website. 2. Is it possible to change your booking widget with some other booking engine widget, such as Trekksoft? Trekksoft provides plugin. 3. Is it possible to add tabs for sections Overview; Itinerary; Map; Photos; Reviews in responsive layout instead of linear layout? 4. Is it possible to add customized sections in addition to Overview; Itinerary; Map; Photos; Reviews
Thank you in advance
Hi,
First of all, thank you for your interest
1. It’s possible to deactivate login/reigster as you wish.
2. We have custom code option, so you can add their shortcodes from this booking engine.
3. You can add tabs in single tour post, but I don’t understand it well, you mean you need tab content in responsive layout instead one column layout in mobile screen?
4. Yes, it’s possible to do.
Hi,
Thanks for the quick response.
Concerning count 3, yes I would need tab content in responsive layout instead of one column layout in mobile screen. Reason for this is that there is a lot of content on the page, so when the page visitor scrolls down entire content he/she gets quite far away from the top of the page where “Book now” button is (gets distracted from call-to-action section). And at the same time he/she loses track of where certain information is located, all the content then becomes difficult to navigate. With tabs this problem would be solved.
Hi,
It can be done with our theme option, but it will require more working on it to achieve it.
Can I White Label the Theme, Like Not Let the Theme detectors Detect the Theme ..
You have to rename from the code directly in this case.
I am running a boat charter and have a maximum of 8 seats, I want the customer to charter the whole boat and not be able to choose more than 8 people on that charter, I want them to charter the boat even if 2 people or 8 people price will be the same, how can I do this? thanks
Sorry found it
Hi, GoodLayers. I just want to know one thing. Is there an option to change the currency from USD to Indian Rupee? There have any way to add Tour Agent, or agent commission.
Hi,
Yes, you can do that. However, you can only choose to use one currency at a time.
About the commission, unfortunately, we don’t have this feature at the moment.
Thanks for your interest by the way
Hi, I’m having trouble editing the pages. Everytime I add a pattern or a background colour to one of the wrappers, it does not show on the webpage. This never happened before.
Hi,
Please update our theme to latest version in your site then we can check it agan.
Please update your site with our instruction below: https://goodlayers.ticksy.com/article/1893 .
Or you can check auto update via my screenshot: https://imgur.com/a/9f1Xz4B. Please make sure you have update all plugins include, screenshot: https://imgur.com/a/sk9T15b.
I’m on the latest version and auto update is working fine. Still the problem is there.
Can you make sure to clear browser cache first?
If still doesn’t work, Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Ok, I did. Thank you.
Hi, I sent the passwords to you through a message but got no reply yet. Can you confirm receiving it?
Hi,
So sorry for the delay. We have forwarded your case to our support team already. He should get back to you soon.
Hello . I want to buy this template , but i have one question, this is most important – When i choose one package and after i want to book , here show just room and can we show here category of hotels, room categories , category of meals (like full board , breakfast .. ) , age filter, extras( swimming..) , when customer click this price will rise . Can i do like this in this template ? – Can i make also dropdown currency in header ?
Hi,
Unfortunately, it is a customization. So you will need consider to hire a freelancer to do it for you, we can suggest freelancer service for you if you need.
Thank you for interest by the way .
I am developer , but i need to know just if this has like functionality ? Because if we buy this template, we want to be sure , that it has all as we want , because when i checking demo i can`t saw this . Thanks
Hi,
We don’t have that features. It require pretty much customization in this case. You have to hack into the code and do customization directly for this.
A BUG on Tour Master plugin. I have two packages for a same date & price one for 8:00h and the other for 13:30h with 52 seats each package. When I add a new booking via admin panel for the 8:00h package the number of seats of the 13:30h package also decreases.
Hi,
You will need setup different character to stop the sync in each package in: Package Group Alias, if we’re leave it blank, it will sync because it’s similar. You can try add: A-B-C-D for each custom package and check it again.
Thank you! It worked..
In individual Tours what we want, is different currencies for different tours. Like, If I have two tours on my website, first is CANADA TOUR and the second one is ZIMBABWE TOUR. I want to display “INR 1,00,000” for CANADA TOUR price and ”$1200” for ZIMBABWE TOUR price. So, basically how to configure custom tour price Currency for each tour? The currency should be entirely custom for Tour price.
Hi,
Unfortunately, it is a customization. We don’t provide customization, so your request beyond our support policy. Please hire a freelancer to do it for you.
how to disable coupon code on booking proceed ?
Hi,
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.tourmaster-tour-booking-bar-coupon-wrap {display: none;}
when i activate the theme installtion ,error happens wp-content/plugins/goodlayers-core/framework/function/navigation-menu.php on line 53
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Can you add a time to booking? I have a tour bus company and would like customers to select a time
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
With this theme comes a demo homepage with pictures and default settings. However, it doesn’t show on my website even though I’ve installed it properly. I am perfectly content with with the demo homepage (I’ll probably make a few minor tweaks to it) so I want it to show on my site. How am I able to this?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I have an issue – when a customer books a tour, no email is sent to me or to the customer… I have installed an email log plugin and no emails are being sent… I have requested help with this already but no progress..
Hi,
Please send an email to me: support.loc@goodlayers.com so I can check it.
Please include: https://themeforest.net/comments/23130633 this link in your message, so I can know who you are.
Hi, Close to a month and still no fix for the issue? We have no way of knowing who books and clients dp not receive confirmations…
