298 comments found.
Please how do i center the Team list on the default home page when the items are just two. I want to maintain center horizontally and the size of the div should not increase. http://prnt.sc/pmad23
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://helpcenter.qodeinteractive.com and include your website URL along with wp-admin access and one of our support agents will assist you.
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Please is it possible to add background map to the footer
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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I am currently working on localhost. Also Can the top call tom actions link be applied to the subtitle or the whole body
Hi again,
Please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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Como hago para taducir la plantilla a español?
Hello,
Thanks for writing in.
Please post this in English. Our support is in English only.
Theme labels can be changed or translated to your language with poedit software which is native WordPress way – the following guide may be helpful http://code.tutsplus.com/tutorials/translating-your-theme--wp-25014 (read from point 3) or any other plugin for translation such as Loco translate plugin https://wordpress.org/plugins/loco-translate/ and here is beginners guide https://localise.biz/wordpress/plugin/beginners
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
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Hi,
I upgraded the theme to the latest version but I have a bug with Slider Revolution 6.1.0 (alignment issue).
I see that Slider Revolution version 6.1.1 is out. Could you either update the theme or share a copy of the new version?
Thanks!
Hello,
Thanks for writing in.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://mikado.ticksy.com/ and one of our support agents will provide you the newest version.
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hi guys,
just a question – how long does a ticket (on an avg) take to be responded?
I’ve opened #2149002 using my client’s account but still no answer was given
thanks, just so that I know how to handle the feedback to him too
Marco
Hello,
Thanks for writing in.
All tickets in our support forum are assigned by our support agents and they are answered from oldest to newest, and the usual response time is up to 24h and it might vary depending on the number of tickets.
We have located your ticket #2149002 on our support forum. One of our support agents will answer your ticket as soon as possible.
Support
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thank you so much, seen and replied! take care guys
You’re welcome.
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Can the booking appointment button be made available on the home page or on the menu header instead of the dockor page
Hello,
Thank you for taking interest in this theme.
Please note that the ‘Booking appointment’ feature is a part of a single team-member page and that can not be added within the homepage > https://mediclinic.mikado-themes.com/team-member/angela-adams/
Screenshot > http://postimg.cc/N5N7LqRP
If you want to adapt that page, that can be done only with some custom work, because the team-member page uses some predefined layout.
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Sorry my support expired, i hope you can still give me a hint with a problem I face. I created a child theme and added CSS to style.css in the child theme. The problem is a lot of instructions dont work, I guess they are overridden. When I copy the exact same instructions into Customizer—> Additional CSS everything works fine. How can I get the child stylesheet to work? Thanks
UPDATE: OK nevermind, I found a solution by adding prioroty to the add_action function in the child theme: add_action( ‘wp_enqueue_scripts’, ‘mediclinic_mikado_child_theme_enqueue_scripts’, 99 );
The instructions are overridden by ’/css/modules.min.css’
Hello,
Thanks for writing in.
Glad you’ve managed to solve it.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
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Hello very good theme
Just a question…
How can I change the colors of the Woocommerce store?
Hello,
Please note that you can choose the most dominant theme color in Theme Options > General > First Main color. Also you can check the settings through Theme Options > Header or Fonts.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
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Hi, there! I cant make Wide menu( how i can do it? http://prntscr.com/orlbgd
Hi,
In Appearance > Menus you need to add wide type to the menu item: https://www.screencast.com/t/KjaQv1eWThen you need to add columns with menu items like we do on our demo: https://www.screencast.com/t/UFjBTNlbt
Also you have options to add icons in menu items: https://www.screencast.com/t/Cybl0eCudeW
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Hi,
Please check whether our theme is activated. You should have this options for menu items in Menus: https://www.screencast.com/t/NgLaNVCzEFor additional assistance you can send us an email to support@mikado-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.
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Hi, how can i turn off the icons in the menu bar, icons like woo commerce cart and search icon. Thanks.
Hi,
If you want to remove icons from header area you need to remove their widgets from header widget area in Appearance > Widgets: https://www.screencast.com/t/26yDeb3GnK
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Hello, i need help with the mikado google maps element. I can’t put a location in the map, the option isn’t avalaible. And i need change the global color for the theme, wheres that option?!
Hi,
Since the dashboard is more for general and pre purchase questions, you can write to our support at https://mikado.ticksy.com/ and provide there URL with admin access.
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Hi team Mikado,
Thanks a lot for your recent support which helps a lot to resolve the issues.
BTW, how can I change the ”-” and ”+” sign on this accordion bars: https://mediclinic.mikado-themes.com/elements/accordions/Please let me know as soon as you can. Again, thank a lot for you support!
Howard
Hi Howard,
You can change that signs with this CSS code: .mkdf-accordion-mark .ion-minus:before { content: ”\f209”; } .mkdf-accordion-mark .ion-plus:before { content: ”\f218”; }
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Hi Mikado team,
Thanks for prompt response with solution! It’s great but the result has NOT changed to the arrow up and arrow down when it collapsed or expended status. It’s still – and + sign.
Please review and give me an update.
Thanks a lot! Howard
Hi,
Try with this CSS code instead:
.ion-minus:before {
content: "\f299";
}.ion-plus:before {
content: "\f238";
}
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Hi Mikado team,
Thanks a lot for your prompt response! But the result was not changed, even the arrow does not show on your attached sample as well.
please give me an update when you have a chance.
Thanks! Howard
Hi,
Which arrow precisely? Please send us screenshot and your page link.
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Just a pre-sale question. Do you have booking system or doctor booking system
Hi,
Thank you for interest in our theme.
The theme has doctor booking system, on doctor pages you have book appointment form, like this: https://www.screencast.com/t/YxtK8WOJeAlso, in theme options you can insert the email to which booking requests will be sent; https://www.screencast.com/t/SBQADGrkDL
Here’s a example from our demo: https://mediclinic.mikado-themes.com/team-member/angela-adams/
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Hi team, I’m facing troubles while importing website demo. The demo importer is only showing options to import 1st home page. Help me out.
Hello,
Thank you for your purchase!
You can find minimum server requirements for demo import here.
And here’s the helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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How do I modify the elements on the Mikado Team page? I don’t want it to show some things like the “book appointment” button. I can’t find a way to disable it in the controls for that page. I do not see the ability to edit this Mikado Team page in the theme editor.
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, perhaps you can find the answer in our official manual.
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i want an Arabic version of the website as well, but this doesn’t seem support of RTL ? i have seprate arabic content which need to be added on website
Hi,
Our theme doesn’t support RTL. You can install RTL language, but our dynamic shortcodes won’t work in RTL fashion.
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Hi Mikado,
How can I remove the ”+” on the dropdown menu? I just want the dropdown menu turn to color I’ve assigned and DO NOT show the ”+” sign. Thanks a lot for your support. Howard
Hi,
In order to remove ’+’ sign in drop down menu you need to add this CSS code: .mkdf-drop-down .second .inner ul li.sub ul li>a:before, .mkdf-drop-down .second .inner>ul>li>a:before { display: none; }
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Hi team support, Can you please let me know how to remove the links of ‘Category’ and ‘Tag’ from the top of a blog post? But keep the ‘Date’ on it. Thanks a lot for your support. Howard
Hi,
You can achieve that with this CSS code:
.single-post .mkdf-post-info-category, .single-post .mkdf-tags-holder {
display: none !important;
}
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Hi Mikado-Themes, Thanks for prompt response! And there’s still the ”/” right after the Date. Can you remove it as well?
Thanks for a great support from your team! Howard
Hi Howard,
You can remove sign ’/’ with this CSS code:
.mkdf-blog-holder.mkdf-blog-single.mkdf-blog-single-standard
article .mkdf-post-info-top>div:after {
display: none;
}
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Hi Mikado team, Thanks for your response! It looks good on individual post view, but on the /category/... and /tag/... there are still showing ”/ Wordings…/ ... Can you please show how to remove these as well?
Thanks a lot for your support! Howard
Hi,
On the same way you can remove the / sign on the other pages as well. Just modify the CSS code, like this: .mkdf-blog-holder.mkdf-blog-standard article .mkdf-post-info-top>div:after { display: none; }
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Thanks Mikado team!
But to remove the /category and /tag and leave only the date, same as it show on the individual post (only date’s post to show, /category and /tag was hidden). The css code you sent was just make the ”/” hidden, not /category and /tag.
Please give me the new one.
Thanks a lot for your great support! Howard
Hello again,
You can use this CSS code to remove category and tags post info on all pages: .mkdf-post-info-top .mkdf-post-info-category, .mkdf-post-info-top .mkdf-tags-holder { display: none !important; }
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Thanks a lot for your prompt response and support to resolve the issues I encountered. Howard
Support
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hey Mikado
I’ve got a pre-sales question.
Can this theme support a one single landing page version? I mean a menu with #anchors so that there is only a single page with many menu items which are anchored to page sections?
Thanks
Hi,
Thank you for interest in our theme.
Yes, you can use anchors for one page layout.
For each row/section on your page, in row settings, you should set some unique Anchor ID (not ID, but in Anchor ID field): https://www.screencast.com/t/E081ZacpYV And then, in Appearance -> Menus add Custom Links and enter the Anchor ID with the leading hash symbol (#) in the field labeled URL.
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Oh ok then, that seems cool and doable! Thank you so much for now…
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trying to update theme but keep getting error Fatal error: Uncaught Error: Call to undefined function
Hello,
Probably the issue you’re facing is because the Core plugin is not updated.
So first thing you have to do is (using FTP) remove Core plugin and than you should be able to access your wp admin. Since we did the major update of the theme, please follow the instructions for update in our documentation: https://mediclinic.mikado-themes.com/documentation/#getting_started_updating_mediclinic Also, when you’re updating theme you will have to perform these steps: Remove our Mikado plugins (Core, etc) and WPBakery, update the theme (like it’s explained in documentation) and then install those plugins again from the dashboard. This way your will get the latest version of the theme and plugins that are included.
Best, Mikado
Hi,
Is there Features of online appointment booking system. or plugin
Hello,
Yes, there is option to book appointment for some doctor. You can see example on the following link: https://mediclinic.mikado-themes.com/team-member/angela-adams/
Kind regards, Mikado
thank you
You’re welcome!
