352 comments found.
I need to edit the theme completely and I don’t know which plugins to buy. I can’t change the color of the icons, or change the size of the logo or do anything, could you tell me what plugins to get?
Hi glcadvance,
You can follow our documentation to get the instruction for changing, icons, logo and anything else. If you need any help, you always can ask our support team at https://thememove.ticksy.com – within your support period. I can see that you are still in your support period.
Regards,
TM
Hi I purchased this theme awhile back when you were still using wpbakery I cant seem to load any of my pages to edit how can I fix this?
Gum
You should update the theme with the latest version and don’t forget update the insight core plugin. If you still meet any issue, just come back and let me know.
I purchased this theme two years ago and support is expired. I could not sent any email to support without extending the support. I want install the new version and I need help from support or others do the update without affecting the site content. Please advise how to do the theme update.
Hi,
You can follow this instruction: https://thememove.ticksy.com/article/13943/ – if you still cannot do that, please write an email to frank@thememove.com and provide your WordPress admin’s credentials, our support team can help you.
Regards,
TM
In WP Bakery v.6.0.4, there is a problem inserting images into text blocks. This problem was resolved in 6.0.5. Is it possible to submit the plugin? I sent an e-mail about it.
Hi,
Please check your email.
Thank you for solution.
You are welcome.
Hi,
Please update to the last version of Renovation, the issue is fixed already.
Regards,
TM
4.0.3 is the latest version: https://prnt.sc/pkcjgt
Hi,
Please write an email to thememovedotcom@gmail.com and provide your WordPress admin’s credentials, I’ll check your site for you.
Regards,
TM
Is there a solution? Thank you.
Hi,
I have replied to your email.
There were 2 problems waiting for a solution. My color problem still exists. I didn’t get an e-mail about it. Thank you.
Hi,
I cannot view the video you sent, please recheck.
The problem appears in this picture. http://prntscr.com/pjrw5k
Hi,
You should update theme and thememove core/insight core plugin. If still get this issue, you can provide WordPress admin’s credentials via my email: frank@thememove.com
Regards,
TM
Ok got it. Thanks!
can you have exactly the same import with elementor?
Hi RenatoD,
User can have the same import with elementor.
Regards,
TM
Hi where are we adding the value of Google Maps API.
Hi,
You can go to Customize > Site > Theme Features to add it.
Regards,
TM
Thanks I’ve solved the problem. When you leave the “Header Right” field blank, the site crashes. Settings do not work. The problem is corrected by adding the “Header Right” field.
Thanks for updating.
presale: is this optimize for load speed? how many seconds? thanks
Hi,
You can see that our loading speed on GTmetrix is 1.9s
It’s just the demo, on your real site, I believe that the speed will get much better because it doesn’t include so much pages and images like this.
You also can read this blog for your reference: https://www.wpbeginner.com/wordpress-performance-speed/
Regards,
TM
Hello, I recently purchased this theme. However I noticed on the homepage once I’ve downloaded that the testimonial section (aside from headline & description) is missing as well as the logos for partners under the quote section. It’s asking that I add a widget when this should already be included in the demo. Can you please help? Thanks, Becca
Hi Becca,
Please contact our support team at https://thememove.ticksy.com and let our they help you to solve this issue. Don’t forget to provide your WordPress admin credentials.
Regards,
TM
Hello,
I recently purchased the renovation theme. Since then, I have had nothing but issues. I have finally reset my entire server to ensure I was starting with a blank slate. The upload is missing components like testimonials and client logos, when I edit using elementor components go missing for no reason, it originally said elementor pro was included (i have screenshot) but now it’s not although it says elementor pro is required, i keep getting an email saying the themecore is not working but I can’t even deactivate the plugin or delete.
I expect help as I’m very disappointed and would like my money back.
Thank you, Rebecca
Hi Rebecca,
As I said 9 days ago, you should contact the support team if you need any help. And, I see that you have created one: https://thememove.ticksy.com//ticket/2038367/ – and I believe that the issue is solved and you haven’t asked for more help. So, you should open a new request or reply to the ticket above, then, our support team can help you.
Regards,
TM
Hello, I’ve recently downloaded your theme and have then imported the demo containing all of the elements, but it appears parts are missing. For example the headers. It does not look the same as it originally looked on the website. It’s missing the two different colored bars on left & right of header (left containing logo) & right containing social logos. Is there a way to uninstall the import and reimport or am I missing something?
Hi rebeccaspence529,
First of all, thanks for choosing Renovation. In your case, I think you can try to remove everything (using reset plugin), and then re-install the theme. If you still meet any issue, you can contact our support team at https://thememove.ticksy.com – don’t forget to provide your WordPress admin’s credentials, then they can check & solve the issue asap
Regards,
TM
I install template and next day always malware from this news template elementor HEX}Malware.Expert.generic.file.get.contents.0 : /home/srv20785/domains/deluxehome.pl/public_html/wp-content/themes/tm-renovation-elementor/functions.php {HEX}Malware.Expert.generic.hidden.include.2 : /home/srv20785/domains/deluxehome.pl/public_html/wp-includes/post.php {HEX}Malware.Expert.wordpress.file.put.contens.1 : /home/srv20785/domains/deluxehome.pl/public_html/wp-includes/wp-vcd.php
Hi france25,
We have tested and believe that there is no malware on Renovation’s Elementor version package. So, you can retry to download this file and re-install. Please notice that we don’t recommend using Elementor for old site, it’s better for a new site.
Regards,
TM
I install new template with elementor and yoast SEO not work in pages and always Wordpress send me massage with technical problem with theme move core
Hi,
You can check this article and find out the solution: https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/
Regards,
TM
the thememove core plugin conflicts when updates can be expected?, Look first screenshot with plugin active, yoast seo not work but site preset work https://snipboard.io/9jWdNQ.jpg, and when i delete thememove core plugin yoast seo work but site preset disappears https://snipboard.io/kHRTnV.jpg
Hi france25,
Please contact plugin’s author, they can help you: https://wordpress.org/plugins/wordpress-seo/
Regards,
TM
Hi, do this theme contain PROJECTS page also ? Seems incomplete without projects/ work done page.
Actually we do have Project pages. We’ve changed the server and are going to restore this asap.
Do I need Elemenator installed if I use WP Bakery?
Hi jake2071,
In the download package, you can see that we included 2 zip file (1 is for WPBakery and 1 is for Elementor). If you have used WpBakery, you don’t need to activate Elementor.
Regards,
TM
Cost calculator not working as showed in demo version and awful customer service.
Hi Bahodur1991,
Please keep contacting our support team here: https://thememove.ticksy.com//ticket/1950221/ – I see that you haven’t replied to the ticket, so, we don’t know if you still have any issue. The system will automatically close the ticket after 96 hours without response.
Regards,
TM
That was another ticket where I have received a reply but regarding plugin cost calculator I’m still waiting for the answer more than month.
Please let our support team know about that, they will support you.
I got supported, everything is fine, thanks a lot.
I got suported and everything is good right now, thanks a lot.
Thanks for updating. Have a good day!
Hey there,
Since I can’t compare the ceckout page, because the demo won’t let me, I’ll ask here. I can’t select my shipping method on the checkout page. This can only be done on the cart page. Some cutsomers might directly go to the checkout page and won’t be able to select a method there.
Is this something that can be fixed?
Hi,
Do you use Shippping Plugin?
Nope
Hi,
I think you can send an email to mine: thememovedotcom@gmail.com and provide your WordPress admin credentials, so, I can check this for you.
Regards,
TM
Hi,
I have a problem with changing a picture in the boxes (service category (renovation, plumbing etc.)) in the main page, which located above the calculator. After changing a picture, the size of box is changing in relation’s to other boxes. I tried few ways to attaching a photo with size 640×324 trough uploading and attaching a link of the picture, nothing works.
Second problem is that i can’t change logo and next to logo write down company name (website name)
Thanks ahead. Bahodur1991@gmail.comHi Bahodur1991,
Please open a support request at https://thememove.ticksy.com and let our support team give you a hand
Regards,
TM
Hi,
I bought this template “Renovation” and right now i can’t isntall to the Wordpress 5.1.1–ru it say’s ( The theme is missing style sheet style.css.)
Please help me!
Hi,
Have you unzip the file yet? If you need further help, please go to our support at https://thememove.ticksy.com and my support team can help you
Regards,
TM
Hi,
The old server was attacked. We are moving to new server. Just wait for some days. Thanks for your patience.
Since it’s a trojan, was any kind of sensitive information (in this case, forum credentials) that could have been stolen?
No. Of course. It is a trojan on our server, it does not affect your site.
I meant your forum, the support forum you have on your server. If they have access to that, they can have access to your database?
Our support channel is https://thememove.ticksy.com – it doesn’t relate to that server. No one can access to the database.
Okay thank you 
You are welcome.
Hi.. I would like to update the theme and my support is expired. The link http://document.thememove.com/renovation-document/#document-16 not working. Could you advice a new link? Thanks
When I login.. My email ID is not found in https://thememove.ticksy.com/. Please check
Hi,
You can update theme with this instruction: http://document.thememove.com/brook/update/before-update.html
If you want to login to our support site, you need to renew the support package.
Regards,
TM
Hello. you have disabled the activating of WPBakery Page Builder. Can you please enable it so i can activate it as i have one licence. Thanks.
Hi NahidValli,
Please open a support request at https://thememove.ticksy.com and leave your WP Admin credential, so our developer can help you
Regards,
TM
