39337 comments found.
Hello, I just updated to Avada 6.1.1, and it has broken my site—I believe it is Fusion Builder 2.1.1. The entire site goes to error “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” As soon as I remove Fusion Builder via FTP, site comes back up.
Hi
I can suggest re-installing the plugin via FTP (you can backup the site first and then add a new copy of the plugin after deleting the current plugin).
It would be difficult to assess/advise on the issue further via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Images are disappear with in 3 hours after uploaded
Hello @arethotivenu
There should be no issues with the image upload, please double check this on a default WP 2019 theme and see what behaviour do you get there, if however the issue persists please try and disable your 3rd party plugins and open a support ticket with our team for detailed assistance on this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello interesting to buy one more licence. You guys have not made any other demo/layout for ecommerce website. you have only one demo classic shop. secondly it is possible you guys copy my current my avada store products everything paste to my new site when i buy 1 more licence? thank you
Hi
We also have the modern shop demo besides the classic shop demo, https://avada.theme-fusion.com/modern-shop/
I am afraid our support is a bit limited when it comes to copying sites. To clone your site, I can suggest using the “wp all in one migration plugin” The WP all in one migration has been really effective in migrating/cloning site (use this in case you have a create a dev setup with WordPress installed) I am adding a guideline on how this can be done in a few clicks. Guide here
Please do ensure that you make a fully restorable backup of your site as a precaution and the migration is done on a blank install
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Avid user of the Avada theme found something odd just occured after updating to v6.1.1, I was prompted to update Slider Revolution v6.1.4 – so I did, then I refreshed the live site to check all was ok and a Vimeo video overlay was added to my homepage slider with x2 Vimeo videos!!! What the heck? Why would this happen? Never used Vimeo in the past and never used videos in my slider!! Odd?
Hi
The rev slider is actually created by another author and not by our team. It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Is the Fusion Builder available to buy separately from the Avada Theme?
Hi
Currently this is not available as a separate product. However, we will pass it as a recommendation to our devs and we do hope it will be provided as a separate product soon
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, could you tell me in what file is defined the Portfolio CPT please ?
Hi
The relevant file can be found in wp-content\fusion-core\shortcodes\fusion-portfolio.php
Thank you, Shaminder
Hello, I purchased this theme and it is truly one of the best WordPress themes out there, everything is there. Fusion Live is incredible. I have a question, just cosmetic change on Search box that is built-in WordPress:
How do I customize the Search box’s CSS so that I can change its: - width - height - padding - border-radius - border (thickness and color) - placeholder text
I’ve tried many suggestion I found on google but had no success.
Please see this sample image: https://www.dropbox.com/s/n5vvbsf9if0502k/search-box.png?dl=0thanks
Hello @Jamesn84
We are glad to hear that you like Avada, regarding your query, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi, I have an issue where the text “Your cart is currently empty.” is misaligned with the container, and it looks unprofessional. There is no apparent way to fix this in the theme options or back-end editor, and I have been advised that it will take some dev work to address; however, this is the default appearance of the WooCommerce cart in this theme and not something that I have chosen, can you advise please? Image reference: https://ibb.co/S7fFsv6
Hello @themole3001
This is definitely not the default behaviour of how the cart page alignment works, you can check this in our demo here to confirm => https://bit.ly/2NZPszR
Please double check your custom CSS as well as any 3rd party plugin that might be contributing to this, if the issue persist please open a support ticket and our team will help you out further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello! It’s great your product is the #1 over years! Gratulation!
Thanks 
container visibility disabled for mobile or desktop and source code
container visibility disabled for mobile or desktop and source code
Hi, I have a question. If i disable a container for lets say mobile and enable another container for desktop with both the same content but other design format and alignments, is there a way to also disable the duplicate content from the source code if not visible?
thank you
Hello @vitaminstore
That is not a possibility, the content is hidden using media queries and custom CSS actually, if you need further assistance on this, please open a support ticket and our team will gladly look into this for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
Interested in getting this theme but would like to know more about the notice bar which features on the influencer demo, at the bottom stating “Our monthly special allows you to receive 20% off your first order! Coupon: FIRST20”.
Is this site wide?
Are the colours and fonts easily controllable?
Is it linked to only eCommerce related items or can it be used to display a lesson cancellation for example?
https://avada.theme-fusion.com/influencer/Thanks!
Hello @Livia329
That bar you see is actually our Page Sliding Bar and it can be enabled site wide, yes the bar is definitely customizable and can have multiple widgets inside it as well, you can read all about the Sliding Bar here in details => https://bit.ly/2q303C7
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
*DELETED – Found Solution
Hi
Thank you for the update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I am using the latest version of the theme on WP 5.2.2 on MAMP Pro (PHP 7.3.0). Every time I use Fushion Builder in Live mode, it causes a fatal error, resulting in the “The site is experiencing technical difficulties.” appearing. I have to either reinstall Fushion Builder or the theme files to fix it. Seems to have started when I upgraded to 6.1.
Hi
Currently we are unable to emulate the same issue at our end. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them (and if possible allow access to a setup that is deployed online)
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
has the Avada team ever considered making the portfolio filtering more powerful by allowing the front end user to select multiple filter options? i would never any other theme again.
Hi
Currently we do not have the option to select multiple portfolio filters.However, If you have any feature requests, recommendations or ideas we kindly ask that you submit this at https://theme-fusion.com/contact-us/. Please select the feature request in the form below, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello all if i renew the avada the plugins will be again pro version or not. my best regards
Hello @lukasnt
There is no need to renew the license in order to get our plugin’s updates as theme and plugin updates are free for lifetime, also we do not offer the premium version for all plugins but only basic ones, we have a very detailed article and you can check it out here for more info on this => https://bit.ly/2NtBk2O
If you need more assistance on this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
whst is the mobile menu ID ?
Hello @hh33tt
I am not entirely sure what do you mean by this query, however you can get the mobile menu classes and IDs by inspecting the element, if you need further assistance on this, please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Anyone else having issues with Google’s Site Kit plugin on Avada? I’ve added it to various themes with no issues but when I use it with Avada it either doesn’t work correctly or causes the whole site to crash. :/
Hello @dorsetdigital
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
I recently purchased your theme and I really like how it works. I have a question regarding retina please. I have looked around in your docs and I can’t seem to find a definitive answer to my question:
Does the Avada theme handle retina images on its own OR will I need to use the WP Retina 2x plugin to have this functionality?
Thank you, in advance, for your help!
Mike
Hello Mike
We are glad to hear that you purchased our item, regarding your query on the retina images, we have a very detailed article explaining it here and we suggest you to read that please => https://bit.ly/2p2Fd5z
If you have any other queries please open a support ticket and our team will look into this right away.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello Ammar and thank you for your reply. I did read all of your support docs on images (including the one you recommended above) prior to creating my original comment above and I became confused when two of your docs seem to contradict each other.
Doc #1: This Doc (https://theme-fusion.com/documentation/avada/images/how-avada-controls-responsive-images/) makes it sound like Avada will handle Retina using responsive as it states this:
“So in all cases, from desktop to mobile, from one column to 6 columns, from full width to double sidebar pages, we’ll give the browser all information to load the best available image size. And that, for both retina and normal screens.”
Doc #2: And the other document (the one you reference above i.e. https://theme-fusion.com/documentation/avada/images/wp-retina-2x/) makes it seem like you recommend the WP Retina 2x plugin.
Anyway, I will open a support case with the exact details so I can better understand what I need to do.
Thanks again!
Mike
Hello Mike
I am afraid that is actually a misunderstanding, that particular statement you mentioned is actually about the size that will be served to browser on different screen sizes, that is very different than the way retina works, however yes please do open a support ticket for more detailed info on this and we will gladly assist you.
Thanks
-Ammar
Thank you Ammar. This makes sense to me now.
Hi
We are happy we could help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
I’m trying to give access to Theme Options to other users, but I tried all different roles and none of them allow to access the section. The only one that can access is the super user.
Hello @pdgsolutions
We do not change that from our theme actually, Theme Options are only accessible to Admins and not to other user roles. If you need further assistance with this, please open a support ticket and our team will gladly check this out.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, is custom CSS still required to change the font size and style on testimonials or is it now available somewhere in the settings? About 7 years ago you guys mentioned that it will soon be added I also noticed that you removed a cool colorful vertical line as an option (comparing to the previous versions). Please advise where to find it if it’s still available. Thanks!
Hi
The size of the font depends on the body font size used. Ideally we do not really remove any features but if you have a 7 yrs old purchase of Avada, you would also have support grandfathered. If you need any help changing the values then please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
