157 comments found.
Hello! I like your theme very much and bought it 6 months ago. Unfortunately I couldn’t work with the theme until now and now support has expired… when testing the banner with video background I recognized a problem: the background video only works when it is in the media library. It doesn’t show when the video is uploaded to Youtube, only a php error message is displayed.
Could you please fix this bug as soon as possible?
Thanks a lot, Bettina
Hello! Please check the privacy video or channel settings, that it’s allowed to play on other sites.
Hi there! Is it possible to add some more information under or next to the portfolio items? Like a short pitch of the movie? Or maybe even when you hover, like on the “film festival” demo, under the Director and Country?
Thank you!
Hello!
Sure, and all this information you can change on your labels and etc. 
I have requested for a support. Please reply.
Support team answer in 1 business day. Thank you for your patience.
Hi, This is a pre-sale question: does the theme provide video background? Because on the demo I only see image backgrounds with a video button and videos open in pop-up. I would like to have a video as a background on the homepage, is it possible? Thank you.
Hello!
Sure
Hello, The purchase code is succefully activated. But the text “No Api Keys” still appears. Please Help.
Hello! API keys are not provided with the theme. You need to get it from your Google account.
I don’t know how to get the API keys from my Google account.
With the purchase I obtained a purchase code.
Is not the same?
Please Help.
No, it’s absolutely different. You can get it here: https://developers.google.com/maps/documentation/javascript/get-api-key
Hi there,
I tried enable Loop & Autoplay settings for brand, but it doesn’t work. See the screenshot here https://d.pr/i/nLyLq0
Can you help?
Hello! Please contact our support team about, they’ll help you
Hello, first of all: A very nice product! We love it!
I would love, if its possible, in a future update, that you can fill a blank line/spot in the “price list item”, so you can separate different parts of it. At the moment that option dosnt exist. This is just a suggestion.
As said, we love the plugin!
Hello!
Thank you so much 
Can you send a screenshot of this to understand your correctly
Hello! As you see in the screenshot I provide, we have a price list on our website. At number 1 you see a gap between two points on the list. At the moment I realised it with two instances of the pricelist directly behind each other. The problem with that is, that you can swipe each part on its own and then top part doesnt match anymore with the bottom part. Also as you see at number 2, if the list is to short, there is a big unintentional gap between the two parts.
So my question here is, if there is a solution to that, so you can break some parts of the list apart, but still have only one list or if not, it would be nice to have this feature in a future update available.
Link: https://www.bilder-upload.eu/bild-d9bc72-1574240865.jpeg.html
Please contact our support team about via this form: https://themeforest.net/item/mato-movie-studios-and-filmmakers-wordpress-theme/23841844/support
Is this Theme tested with Safari? Because I am having Issues in Live Preview with Safari!
Hello! Sure, what issue do you have?
The starting page hangs in the live preview.
We’ve checked it, all is correct, can you send a screenshot?
I I have built a website based on your Mato theme and it seems that it is not optimized for Safari. It does not load properly and the whole website is not working. I would appreciate it if you could help! (I already tried disabeling the cursor)
Hello!
Our support team has answered you, please contact them, they’ll check your site and help you
Hi! No word yet from the support team. Please update on the status. Thanx
Hello! They’ve answered, please check your email
Didn´t receive anything. Please forward me the answer!
Please check again and check your spam folder
Hi there, does this theme supports RTL?
Hello!
We’ll add it the next theme update
That’s great! Any chance you can tell me when it will be? I would love to use your theme for this project I have!
It will be in the end of this week or next week
Great! Thank you!
I have built a website using your theme but it seems completely messed up on Safari. Navigation menus are not working, sections on pages have limited & different height on different devices. Please help me how to make it look like it is working on Chrome.
Hello! Our support team has gotten it. They’ll check and contact you. Thank you for your patience.
Hello there, I am still waiting for it. Please help me asap.
Hello, amazing theme! I am wondering about the Horizontal Split-Screen Portfolio. Is this an element through Visual Builder or is it a destination page all its own?
Very cool layouts all around, will definitely buy this theme. Thank you!
Hello!
Thank you
Yes, It’s the Page Builder shortcode
OMG WOW.
The package could not be installed. The theme is missing the style.css stylesheet.
Nevermind, read docs
Hi, I’d like to eliminate the button that says “Watch Full Portfolio” off the Carousel Video Portfolio page. How do i do that?
Hello! Add this CSS class to the style.css or to the child theme style.css
.button-style1 permalink { display:none; }
Tight, thanks! I knew it was in there somewhere!
Hi, I need to create an external link from the blog grid item. Please help.
Hello! Please contact our support team they’ll send you instructions
I have already written three times to support. And I don’t get an answer.
Please help.
Hello! Please check your e-mail settings or e-mail address. The last message from our support for you was: “Hello! We have only the standard WordPress blog mechanism. We don’t have custom links from the blog posts. You need to customize the necessary shortcodes.”
Hello,
I was wondering if I could on my end remove the “To the category” text and link when I put categories items ?
Thanks
Hello! Please contact our support team baout and send them the screenshot
Hello. I just installed the Theme but it is not possible to install demo content. Error: the execution failed, please check error log.
can you help me? Thanks!
Hello! Please try to increase the php parameter max_execution_time to 300 sec and restart your Apache
How do I do this? In what file does this parameter meet? Could you explain me better?
Thank you very much.
You can change it in the php settings of your hosting or contact your hosting support about.
Hello! We don’t tune hostings, this is not included in our support. The support team provided you all information about the problem. If you can’t change it, please contact your hosting support
I was able to change the parameter to 300 as directed. Even though it didn’t work, I can’t install the demo content because it gives error.
Hello! Please contact you hosting support team. We can’t check you php settings and it is not included in our support. They has to change it by php error logs.
Hello. I received a new call from Hosting Server Support (Hostinger.com). Everything was done correctly in many ways and yet the error continues in installing the Demo Content: “The execution failed. Please check error.log “
Show me another way to install Demo Content because this method is not working.
Please help me!
Friends, please. I have urgency to solve this problem. Thank you!
Did they check the php error logs? What does it consist?
Hello good afternoon.
Support checked the logs and said it did not show anything wrong. See the images in the links below.
http://202filmes.com/prints/log_php_ativo.png http://202filmes.com/prints/max_execution_time.pngHow should I proceed?
Thank you!
I need to set up a website using the “Film Festival” format but without the demo content I do not know how to do it.
I’m worried because I have date to end this job. ;(
Hello! Please check the database user rights. Does he have full rights to work with the current database?
Hello! Friend, what permissions do you want me to check with the hosting server? Be specific, please.
Friend, you could not install for me the Templates of Pages using another method? I ask this because of the urgency I have.
Thank you for your attention.
The database user rights. Also, you can check the php error log and you’ll find the reason of that.
Friend, it can not be true what’s happening!
You are not helping me. I would like to speak with another professional who answers for your company. Please!
I already did everything you said, I sent images, I checked the logs, there are no errors. I asked to be specific, to show me the permissions in the database that you want me to verify and you can not even do that!
I’m going to get fired from my job if I do not solve this problem, I’m under pressure from the company. Please help me for real!
The company has paid for the Tema and I am entitled to a Quality Technical Support that can solve this. If you can not help me, please send me the Page Templates in another method.
I’m begging you to help me! ;(
Sorry, theme installation is not included in our support. We can send you direction where you can find errors. It can be php limits, parameters, or database parameters and limits. All these questions can solve only the hosting support. So, please don’t write about our professionalism, because it’s not correct.
Sorry, the days go by and the problem does not find a solution.
Server support is open to help me. He checked the PHP error logs and said there are no error logs. He asked me what permissions we should check on the database and I didn’t have that answer to give him because you weren’t specific about it.
I did not ask for support for the Theme installation. I asked for support to access the Demo Content, without it I can not create the pages according to the model you are selling. When buying the Theme I have the right to demo content, right?
Please send me the Page Templates using a method other than the automatic installer.
I’m afraid of losing my job, I’m sorry.
Send our support team your access, We try to help you. And the purchase code
Thank you!!! I am very happy!!!
I just submitted the login information with the purchase code.
They’ve answered you
Hello!
I was able to solve the problem by installing demo content on localhost. I migrated the site to the online server but now I have problems translating.
I did the translation with Poedit and sent the files pt_BR.po and pt_BR.mo to the folder “Languages” in the Mato Theme directory. But the translation didn’t work, the texts are still in English (read more, all, categories …).
What can I be doing wrong?
I appreciate the help.
Hello! Try to reselect the main language in the General Settings
Hello! I just did it but the problem remains. The terms (all, read more, categories, type and hir enter, leave a comment …) remain in English.
;(
Hello!
Please contact our support team and send them what elements hasn’t translated (screenshots are appreciated) and they’ll help you
NIce theme. The gallery can be filtered? Vimeo support?
Hello!
Thank you
Yes, it can be filtered and Vimeo is supported
Hello!
Is there any demo version or testing server I could reach to check how Mato works on Wordpress before buying? Thank you!
Hello! You can check it on the demo site, but we don’t provide the admin panel access
Really nice theme! I have a few questions:
Can I change the colours/fonts? Can I change the cursor back to a normal cursor? Can I mix and match elements on other pages? On the latest projects elements, can I make it link through to the project page instead of opening the video in a light box?
Thank you
All answers – yes
The grid portfolio doen´t work fin, tow first item have the same video pop-up, and all the next have the link of the before portfolio… please, repair it
Hello! Please contact our support team
And send them your url or screenshots
I did it yesterday and today one more time and I haven’t request
Today is the weekend, they’ll answer you on Monday. Thank you for your patience
Hi! I can´t use a youtube video in a banner item. I put the URL in the “Background Video url” filed, but it doesnt appear. Help please!
Hello! Please contact our support team and send them the screenshots https://themeforest.net/item/mato-movie-studios-and-filmmakers-wordpress-theme/23841844/support
