1743 comments found.
Hello, i can’t install the theme even if i uploaded the installation files only, it always appears a message telling that something is going wrong but it doesn’t say what’s wrong! maybe is something missing in the package?
Hello Mafercastillocontreras!
Please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify your WP and FTP access details, we’ll help you with the theme installation.
Best regards,
DFD Support Team
pre-sale question can I add effect like thishttps://codepen.io/Marabc/pen/XLwNqe in background row with wp bakery in your theme ?
Hello Fvermeulen!
There is no option to implement the custom row backgrounds (added by custom code).
Best regards,
DFD Support Team
Guys, I’m a huge fan of Native, but it it is a second time in 2 years when the wordpress upgrade screws the theme. I can’t afford that. I’m about to show the new site to the client on monday, but now I have to spend time on the weekend restoring it to 5.2. Feel pretty bad about it.
Hello Mixalg!
The fix for the latest WP is already released in new theme version, please update the theme. Please check this article.
Best regards,
DFD Support Team
My case #277-601599. No reply nothing has been solved yet. My WP admin has been broken too please help!
Hello Darren5249!
We respond the tickets in the order we got them as you have emailed us several times it pushed the request lower so we will need more time to respond. As for the solution, please update the theme up to the version released today as it includes the fix.
Best regards,
DFD Support Team
Do only the one have support on the theme get the update?
Hello Domino4evers!
We have a fix we can apply before update, please contact us and clarify the WP and FTP access details, we’ll add the fix for you.
Best regards,
DFD Support Team
I tried to open a support ticket because I had the same problem after updating to wordpress but but it seems my PURCHASE CODE it’s not working!
Hello Dannielhendrix!
You are already a member so cannot register for the second time http://prntscr.com/px9apx. Please access with your username and password. You may contact our team via Envato contact form as well.
Best regards,
DFD Support Team
Hi, we have recently updated wordpress to version 5.3, but all the backoffice features like creating new pages and plugins no longer work as before. If I put the default wp theme, everything is ok, but if I put the native theme back, nothing works anymore. Do you need to update the theme? Can you help us solve? Thanks
Hello Estensa!
We already have the solution, we will be glad to fix it or you, just get in touch with our team. Please submit a ticket here http://nativewptheme.net/support/support-ticket.
Best regards,
DFD Support Team
Hi, I have already opened a ticket number 172-363750. Do I wait for the solution in this ticket? Or do I have to open a new one? Thanks
We will get back to you via ticket, would be great if you also clarify the WP and FTP access details so out support team will be able to apply the solution.
Best regards,
DFD Support Team
Ok, I opened the ticket yesterday, but I haven’t received a reply yet. Do we have to wait for the theme to be updated? Or can you tell us by code how to solve? Thanks
As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue. We will get back to you as soon as possible.
Best regards,
DFD Support Team
I just updated my WordPress to 5.3, and the theme to 1.4.7 and all the plugins are updated. A standard installation, backend is broken? Could you please let me know the sort out please, which files do I need to update?
Thank you.
Hello Vickysdhir!
We already have the solution, we will be glad to fix it or you, just get in touch with our team. Please submit a ticket here http://nativewptheme.net/support/support-ticket.
Best regards,
DFD Support Team
the problem is that I have modified main theme files as few things were not working correctly in the child theme, so I would appreciate it if you can send me the changes please, thank you.
Please submit a ticket and we’ll forward you with the detailed information.
Best regards,
DFD Support Team
933-934374 − WordPress 5.3 Update – done, thank you so much.
Thank you for the information, we’ll get back to you as soon as possible.
Best regards,
DFD Support Team
OK , me to the same issue Pls as soon as possible
Many thanks for your support
Hello Xrisxal2000!
We already have the solution, we will be glad to fix it or you, just get in touch with our team.
Best regards,
DFD Support Team
I just updated my WordPress to 5.3, and the theme to 1.4.7 and all the plugins are updated. A standard installation, and my admin backend i still broken.
When will you have a fix for that bug?
It’s the admin part of your theme, the WooCommerce parts as I can see is broken.
Hello Domino4evers!
We currently working on your issue and will release the theme update with the solution as soon as possible.
Best regards,
DFD Support Team
Hi. I do not see an update for the new WP. Can you please post the update, so our backend works with the new WP? Thank you. I have a deadline tomorrow… and hope this will be resolved as soon as possible. Thanks. Catherine
Hello Nature333!
We currently working on your issue and will release the theme update with the solution as soon as possible.
Best regards,
DFD Support Team
Hi Author Native. I am running into issues with your native theme on the NEW Wordpress that came out. Other web developer colleagues see the same thing. Please update Native to make it compatible with the latest version of Wordpress. And contact me at relations@eikosphere.com when it is now working for the update. Thanks. Catherine
Hello Catherine!
Could you please, submit a ticket here and clarify the WP and FTP access details, we’ll check the request for you?
Best regards,
DFD Support Team
New wordpress, even with updating via envato market plugin, admin area still is broken in many areas.. tried disabling all other plugins and issue remains. Admin area is not usable in most cases.
Hello Omgzhobbs!
Could you please, submit a ticket here and clarify WP and FTP access details, we’ll check it for you.
Best regards,
DFD Support Team
Hello, you seem to say to others its a issue you are working on.. So unsure why you want access.
I just installed a fresh empty version of Wordpress, installed the theme and plugin (latest versions) and the issue is there too. Even the little ‘getting started’ wizard is a mess. You really need to fix this as your entire theme admin wise is breaking wordpress.
So rather than a ticket. Maybe fix it, or maybe its time you started to refund everyone is you cannot?
We have a hotfix, we can implement is right now so you will not need to wait till theme update. The IT team still working and testing the fix to release the update. You may wait till theme update or contact us and we’ll add the fix directly to your theme files.
Best regards,
DFD Support Team
Fatal error: Uncaught Error: Class ‘Dfd_Theme_Helpers’ not found in /srv/htdocs/wp-content/plugins/dfd-extensions/vc_custom/dfd_vc_addons.php:882
Hello Twinseospecialist!
Please make sure you have updated theme and WPbakery page builder. In case you need any assistance, please, submit a ticket here.
Best regards,
DFD Support Team
I already no anyone respond.
We currently working on your request and email you back as soon as the solution is found.
Best regards,
DFD Support Team
Hey, I have just updated my Wordpress to 5.3 – probably it was a mistake because since then the admin panel of the theme looks pretty bad, it’s now just one single long page. Is this just happening to me? Thanks in advance!
Oh I see you have answered this above, feel free to disregard my comment. Thanks!
I have updated the theme to the latest version as per your instructions above, however, the admin section of the theme is still messed up under the new, 5.3 version of Wordpress. Do you see this on your end too?
Some more info: having the Native theme active seems to actually mess with the settings pages of all my plugins under Wordpress 5.3. Interestingly if I switch to another theme, the admin panel works fine. Do you have any ideas or tips on what could go wrong?
Could you please, submit a ticket here and clarify the WP and FTP access details, we’ll check it for you.
Best regards,
DFD Support Team
Just coming back to say that my issue was fixed by the team – thanks a lot for jumping in and the quick help provided!
Glad to assist!
Best regards,
DFD Support Team
Very bed service provide by DFD, Please don’t purchase this theme.
Hello Twinseospecialist!
All clients are highly important and we really would like to assist, however, at night time (European) all our support members are not able to check and solve requests as we sleeping. We’ll check your ticket and get back to you as soon as possible.
Best regards,
DFD Support Team
Yup my backend “theme options” are gubbed since the new wordpress update. I’ve rolled back the site for now. Please advise
Hello Henryscat666!
Please make sure you have updated the theme and plugins up to the latest versions. Please check this article.
Best regards,
DFD Support Team
I am getting issue in admin, admin is broken when I active theme. Site is on wordpress.com so please help me to resolve this.
Thank you.
Hello Twinseospecialist!
Please make sure you have updated the theme and plugins up to the latest versions. Current theme version 1.4.7 and on the site you have 1.3.4. Please check this article.
Best regards,
DFD Support Team
Version: 1.3.4
How to update theme, Can you help me.
Please check the article from the previous reply you will see step by step instruction how to update the theme. As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3). Your request is placed into the queue and is waiting for its turn to be fixed.
Just to inform: Our working hours are from Monday – to Friday, from 8:00 to 17:00, GMT +1 (spring-summer+2).
Best regards,
DFD Support Team
Site is hosted on wordpress.com so how to update ?
Switch to another theme, delete the current version of the theme and upload the latest one as new theme in Appearance > Themes. Do not forget to recheck menus in Appearance > Menus > Manage locations and widgets in Appearance > Widgets.
Best regards,
DFD Support Team
Any chance to get backup of old theme ?
I have uploaded latest them, Still Admin is broken can you help me proper way ?
Your request is placed into the queue and is waiting for its turn to be fixed. We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
New wordpress update seems to have killed my backend editor?
Hello Thirstandcompany!
Please make sure you have updated the theme and plugins up to the latest versions. Please check this article.
Best regards,
DFD Support Team
Since the new update of Wordpress, WP bakery page builder is not working with Native any more. What can I do about this?
Hello Kimappel!
Please make sure you have updated the theme and plugins up to the latest versions. Please check this article.
Best regards,
DFD Support Team
There was no update available when the issue occurred, but now it is back to normal with the November 15 update
Thank you for the feedback.
Best regards,
DFD Support Team
