94 comments found.
Hi. How can I keep the player active by playing audio while browsing other pages of my website?
Hello,
Unfortunately, it is not possible by default. Some extra customization is required in order to add this functionality. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for more info. Best Regards,Hello, i want to buy this theme, but is there still a problem when i have a HTTP icecast streaming link, instead of HTTPS ?
for example, my stream url is: http://player.sundanceradio.nl/192.mp3
Hello,
Thank you for your interest in our theme!
You can use stream URL http://player.sundanceradio.nl/192.mp3 in Music Never Ends header on your HTTP site.
Best Regards,Hello,
Thank you for your interest in our theme!
Sure, it is possible to add the url to the player http://sounder.themerex.net/doc/#shortcodes_settings_audio_player
Best Regards,Hi, Can you tell me please what is the plugin to connect to a specific radio station in this template?
Hello,
Thank you for your interest in our theme!
The live radio streams are inserted to the header using the Audio player shortcode. Please check this link http://sounder.themerex.net/doc/#shortcodes_settings_audio_player for more information on how to customize online radio streaming and add new radio streams to the player.
Best Regards,Hi, does this theme support Elementor? And has the vulnerability issue reported by @Mela030 been resolved?
Hello,
The theme is created with WP Bakery plugin. All existing demo pages and layouts are built through WPBakery Page Builder and should be customized via WPBakery Page Builder only. You may try using Elementor with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you for an extra fee.
The vulnerability issue was discovered in ThemeREX addons plugin starting from version 1.6.49.5. This theme uses plugin version 1.6.42.1 so there is no vulnerability in it.
Best Regards,Okay cool. Please I’ve been trying to change the header image for the homepage but I can’t seem to figure out w
Hello,
Please go to Layouts – Header Default Audio. The background image for the header area can be managed in the Row Settings > Design Options tab in the WPBakery backend editor.
For further support questions please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hi there, we have updated our website to latest versions.. now WPBakery Page Builder does not show up in backend. And yes, administrator is enabled to use it on all pages and posts.
Hello,
Please submit the Pre-Sales ticket at https://themerex.net/support/ (Purchase Code is not required) to contact our support team.
Best Regards,Hi there, “Hackers are exploiting a zero-day vulnerability in a WordPress plugin made by ThemeREX, a company that sells commercial WordPress themes.”
When will you update this theme and its addons?
Hello,
The vulnerability issue has been discovered in ThemeREX addons plugin starting from version 1.6.49.5. This theme uses plugin version 1.6.42.1 so there is no vulnerability in it.
Best Regards,Is it possible for the radio player to keep streaming in the background as the listener browses the site/web?
Hello,
Thank you for your interest in our theme!
Adding this functionality into the theme requires some extra customization of the theme source files. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
Best Regards,Hi, is there the possibility to create music charts? Does it support shoutcast? thanks
Hi,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Sounder theme has Audio shortcode which allows to add any streaming radios offering the direct link to the stream. You can also create music list with the same audio shortcode.
Regards.
How can I display the time next to the date of a single post? As I see in the demo the time is not displayed.
Hello,
Thank you for your interest in our theme!
By default, the theme doesn’t have an option to display the time – additional customization of the files is required to enable this feature.
Regards.
Pre-Purchase question. My website is runing via HTTPS but my radio stream is using HTTP URL. Just want to be sure if there is anyway to avoid “Not Secure” or “Mixed Content” browser warnings if I include non-https steaming URL in the audio player? Thanks!
Hello,
Thank you for your interest in our theme!
You will need to install additional plugin for avoiding such warnings (there are a lot of them, for example Really Simple SSL plugin).
Regards.
Thank you for your prompt reply! Those plugins fixes “Not Secure” content by replacing all http:// urls with https://.
Unfortunately, this won’t work because I have found that my shoutcast stream URL doesn’t support HTTPS so changing its url to https will make the stream corrupted and unplayable.
Thank you for information. I’m afraid in this case there’s no option to avoid the warning about Mixed content if using not-https streaming link.
I have problems implementing several plugins on mp3 in html5, when I enter the player, it comes out well in the preview of Visual Composer but at the time I publish it, it shows but does not work, at this moment specifically with this plugin: elements-sticky -full-width-radio-player. However, the same thing happens to me with other mp3 plugins in html5. I have installed the Sounder Temple without plugins (only the template) and installed the plugin and it shows but not correctly (only the player is seen but does not work). Investigating in the code marks an error with jquerry and the problem seems to be the oldest version occupied by the template. I hope you can help me as I hope you can help me shortly or tell me how to solve it. Thank you
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com/ to get qualified help from our support team.
Best Regards,can i cancel my order before 30 days
Hello,
Please check this link for Envato Refund Policy https://themeforest.net/page/customer_refund_policy
Best Regards,good day, your sites are down, your version site is not updeted, whats u will do about it
Hello,
We have checked the demo and it’s running http://prntscr.com/p4uo3w Please try clearing the browser cache and double check. The theme version has also been updated in July http://prntscr.com/p4uoxt
Best Regards,hello, is there a possibility to embed spotify play-lists in any way into this beautiful theme?
Hello,
Thank you for your interest in our theme!
Your ticket was replied. Please check it. Thank you!
Best Regards,
Is your topic suitable for a 12-channel radio station? Is your theme in the editing self-explanatory or very cumbersome? Can I also create a broadcast program or show calendar? Is an event list possible? Can I also create a team list? our website: https://889fm.net
Hello,
Thank you for your interest in our theme!
The live radio streams are inserted to the header using the Audio player shortcode. Please check this link for more information on how to customize online radio streaming and add new radio streams to the player: http://sounder.themerex.net/doc/#shortcodes_settings_audio_player . There are the the calendar shortcode http://sounder.themerex.net/doc/#shortcodes_settings_calendar and the Timetable and Event Schedule plugin http://sounder.themerex.net/doc/#plugins_settings_mp_time_table available in the theme. There is also the team shortcode you can use to create the team list http://sounder.themerex.net/doc/#shortcodes_settings_team
Best Regards,
Ahahahah now I see (after 1 year) you copied 100% of the shows titles invented for our demos and also the names of the fake speakers 
Ok no problem, nice creativity
Hello,
Thank you for reaching us. Our manager in charge has contacted you to get more details.
Regards
Hello, Is it possible to add an address IP radio for streaming on your template ?
Hello,
Thank you for your interest in our theme!
In order to add a new radio stream to the player, you should use Audio player shortcode and paste the URL for local hosted audio file or HTML code to embed audio. Here you can also specify some information about the radio station or the audio file itself (audio’s caption, author’s name and description). You can add as many media items as you like.
Regards
Hi. I want to remove the link for the author and only display the author’s name. I manage to do this by editing the get_the_author_meta function in the theme-specific/theme-tags.php file in the parent theme. I tried to move this to the child theme, firstly in the root of the child theme, then in a theme-specific folder, but it didn’t work. Can you please advise what I need to do, as I do not want my changes to override once the theme gets updated.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Done so. Thank you.
Thank you!
Please expect reply soon.
Regards
Hello friend, a question, how can I activate the theme to get updates, I can not activate it, I have this message:
“Sorry, this plugin cannot work with your theme (Product ID missing in theme configuration)”
Thanks, I hope you can help me!
Hello,
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. The latest version of WPBakery Visual Page Builder will be included in the next theme release in a short while.
Regards
