1952 comments found.
hello, can i use chat in this theem
Hi,
Yes, of course. You can use this theme with any chat plugin.
Kind regards
Hey,
I have products without stocks on my shop, however it is still possible to add them on the wishlist. I would like to delete this feature when one of my product is out of stock. How can I do ?
Kinds regards
Hello,
Unfortunately, it is not possible. The wishlist doesn’t work like the cart, people can add an out-of-stock product to the wishlist, but still can’t add it to the cart. Hence you don’t need to worry about it.
Kind regards
Hi, I upgraded to the latest version. I have found a bug, when I try to remove an item from the cart popup the page reloads, so I need to press the cart again.
Hi,
Please open a ticket on the support site. Our supporters will help you check this issue.
https://uix.ticksy.com/Kind regards
Hi !
some months ago I asked if it was possible that the Next and Previous arrows could show products within a category. For example : Our Shop has Men Hats. When we click on a product from this category it opens the Single Product page. Currently the arrows leads us to the next/previous product in Alphabetical order regardless of the category, but NOT to the Next and Previous Product from the same category. When you answered me a couple of months ago, you said you were working on this function. We downloaded the latest version of your theme, but we dont seem to see this function and it‘s not mentionned in the changelog. Did you manage to update this function (Next-Previous within th same category) ?
Thanks a lot.
Hello,
This update will this in the next update. We already finish it but can’t implement it in the recent update.
Kind regards
Ok thanks a lot !
By the way, with new update we just noticed that size selector is no longer as a drop down menu ? How can I fix that ?
It seems you are using an variation swatches for WooCommerce. Please check this document for more information.
http://docs.uix.store/sober/#/shop/variation-swatchesYou can deactivate that plugin to restore the dropdown style.
Kind regards
Thanks a lot for your help ! Works now. Your theme is great and the support too ! Good job !
Thank you 
Hi after updating to wordpress 5.3 wp bakery is not working on products and posts
Hello,
Please open a ticket on the support site and provide your website address. Our supporters will help you check this issue.
Kind regards
Hello, I have problems with the web and everything is clean and I don’t know what’s coming. The products overlap on the store page and the same occurs in the mobile version.
Thanks
Hello,
Please open a ticket on the support site and provide your website address with the admin login credentials. Our supporters will help you check this issue.
Kind regards
Hey,
The update has still removed my tags h1 thank you to give them as soon as possible!
Thanks
UIX répondit semaine 1 sur 5 novembre, 2019 à 15:12 Hello,
I fixed it in the parent theme. But you don’t need to worry about losing it. In the next update, we will include this fix to the theme.
Kind regards
Hi,
We are sorry for this mistake. We will release a new update soon to fix it.
Kind regards
Would it be possible to set the tags immediately on my theme so as not to be penalized by your failure! and can you confirm that product auto height works well with safari? because …
UIX répondit semaine 2 sur 31 octobre, 2019 à 8:36 Hello,
We checked and found it is an issue of the slider script in the theme. We will fix it in the next update of the theme.
Kind regards
Hello,
The problem of auto-height scripts can’t be fixed in the next update. Our developer is still working on it. We’re going to release a new update today to fix the issue of H1 tag.
Kind regards
Hey,
Thank-you for your reactivity. Now I’m waiting for the update about auto-height product.
Best regards
please develop this theme in magento also
Hello,
Unfortunately, this theme doesn’t have the Magento version. We’re looking for a good team to help us build one.
Kind regards
Noticed an annoying bug with the theme, im shutting down my website anyway, but hoping for if i return that the bug is fixed
if you add to cart an item, the icon for shopping basket doesnt indicate there is an item, if you click on the icon the popup cart shows no item, but if you goto the actual cart page ie website.com/shopping-basket/ you see the item.
but there is no way to goto actual cart page unless you know the url, as customers just see the cart icon
actually makes sense why had no sales now? as doing closing down sale, is there a way to disable the cart popup, and goto cart page on clicking icon
changed setting to goto cart page, but issue with the modal for the cart, as not updating
Hi,
Thank you for your feedback. It seems to be a conflict of the theme with a plugin on your site. Please try to deactivate plugins one by one to find what plugin cause this issue.
Thank you
WooCommerce 3.8 is listing template files as incompatible. Can you please release a compatibility update?
Hello,
Our developer is already working on it. We’re going to release a quick update soon.
Kind regards
Hi, I want to change the footer CSS, e.g. it contains two equal sections (site-info col-md-6), I want to make the first section bigger (e.g. site-info col-md-7) than the section containing the social links. Can you advise which file I need to edit? Thanks
Hello,
You can edit it in file “inc/frontend/footer.php”. But we don’t recommend editing the theme directly. You should use child theme to modify the theme with hooks.
Please open a ticket o the support site if you need more assistance.
http://uix.ticksy.com/Kind regards
Hello,
Thank you very much for your help on the header images.
I am now having an issue with the size of my product images that are in a product gallery (secondary images). They are all coming up as full size instead of the thumbnail size that is set. Also, when I play with the thumbnail size it messes with the resolution of the main images.
Your help is greatly appreciated.
Thanks,
Daniel
Hello Daniel,
Please open a ticket on the support site and provide your website URL. Our supporters will help you check it.
https://uix.ticksy.com/Kind regards
Hello,
Great Theme!
One quick question… when adding images for the individual page header, what is the best size to use so it doesn’t get cut off?
Thanks,
Daniel
Hello,
To avoid images being cut off too much, the image dimension should be close to the size of page header container. On Full HD screens, it is 1920×600. So the best size is 1920×600 if you the page header parallax is disabled. With parallax enabled, it should be 1920×900 or larger.
Kind regards
Hello,
Great Theme!
One quick question… when adding images for the individual page header, what is the best size to use so it doesn’t get cut off?
Thanks,
Daniel
Hello,
To avoid images being cut off too much, the image dimension should be close to the size of page header container. On Full HD screens, it is 1920×600. So the best size is 1920×600 if you the page header parallax is disabled. With parallax enabled, it should be 1920×900 or larger.
Kind regards
I really need to solve those problems because I was supposed to open the store yesterday but I needed to move it to next Sunday because of this… Thanks!
Hello,
We’re having a technical issue with the support site. We’re fixing it and answer your tickets soon.
Kind regards
Hi, does any of your demos include the category shop page? Because that page doesnt seem to work like it should.
Hi,
Unfortunately, this theme doesn’t have a demo for category shop page. But we did test it carefully and it work properly with our theme. Please open a ticket on the support site. Our supporters will help you check this issue on your site.
Kind regards
Hi, is it possible to add custom html to the one of the banner images? I would like to include a image from an external url.
Actually its an instagram feed. There are miniature photos from instagram, we would like to include those in the banner image function.
Hi,
We’re sorry but it is impossible. This theme doesn’t support it.
Kind regards
Nice day, I have a problem with the Poppins font, it doesn’t show me diacritics. The correct display does not work for any font that should support diacritics. We use Slovak language.
janebi.sk
Hello,
As we checked on Google font, the font Poppins doesn’t support Slovak language.
http://prntscr.com/pqkinzYou should select another font for your website in Appearance > Customize > Typograpy > Main that support your language.
Kind regards
Hello, I have a problem with Product Gallery Auto-height. If i check this option the product image does not appear in safari. Do you have a solution ? Best regards
Hello,
Thank you for your feedback. Please open a ticket on the support site and provide your website address. Our supporters will help you check this issue.
http://uix.ticksy.com/Kind regards
I am interested in buying this theme. But I need to know … which cache plugin is compatible? Is cloudflare necessary for better performance?
I say this because I have a cache plug-in and received the cloudflare plan.
Hello,
This theme can work with all cache plugins and it is compatible with Cloudflare. On our demo, we are using WP Super Cache.
Kind regards
