123 comments found.
Hello Can I use your theme for the online sale of car care products, such as shampoo, ng, polish, wax, ... Thank you in advance for your answer
Hello,
Thank you for your interest in our theme!
Sure, the store functionality is added into the theme with the help of the WooCoommerce plugin. You can add any products you need in order to sell them online.
Best Regards,I need an update on my My WPBakery Page Builder plug-in its not woking anymore. I cant edit my home pg please help! I submitted a request from the support but it just tells me to renew my support.
Hello,
You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,The most recent updates to Wordpress have caused issues with this theme. Slider revolution and essential grid objects no longer load on pages now.
The following warning is also displayed when using the jquery migrate helper plugin:
autoparts/theme-options/theme.override-options.js:89:19): jQuery.fn.load() is deprecated
Are there plans to address this in the theme?
Hello,
Slider Revolution and Essential Grid plugins need to be updated to their most recent versions. You can receive new plugin versions whenever you need them contacting our Support team. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you!
Best Regards,Good Morning,
I bought a Licence to have more support to my Theme but I can’t open a support windows, cause my Ticket is “EXPIRED”. I don’t understand why if I have pay the support. Can I have more information?
Hello,
Please make sure the Purchase Code you use for submitting the ticket is correct. If the issue still persists, please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required) for further research on the issue.
Best Regards,I have a problem with the theme menu when I pull down the menu there is a part which goes down and which is not visible. And on mobile the menu overlaps the research part
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Theme too slow .. I just added a few pictures and it is stupidly slow.. how can I fix this ?
Hi, I just have a question for to change the menu, I don’t want to have only two or three items of menu visible, and the rest after clicking to this three dots. How i can change to don’t have the tree dots please.
Hello,
Please check check this link for more info.
For further support questions please feel free to renew your support and contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,can you help me understand why my product page does not show up? I cant get it to work since I have activated it. please and thank you!
Hello,
The Shop page is auto-generated from WooCommerce. Please make sure you have WooCommerce plugin installed and activated. If the issue still persists, it means it needs to be investigated closer on your site. Please submit the support ticket at https://themerex.net/support/ with your site URL and Wordpress admin login credentials to get qualified help from our support team.
Best Regards,theme is not activating using purchase code
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required) to contact our support team.
Best Regards,How do I remove the page and post Title?
Hello,
Please click ‘Customize’ on the page to see which layout is used http://prntscr.com/r5o8hg, http://prntscr.com/r5o963
Then go to Layouts – open the layout and remove Title and Breadcrumbs section from it http://prntscr.com/r5oa5r
For further supoort issues please feel free to contact our support team at https://themerex.net/support/.
Best Regards,HI – I have a presales question. Is it possible to use this theme without WooCommerce (the “add to cart” button)? I am looking for a way for my client to keep track of inventory with products, photos, descriptions and pricing but they do not want to actually sell anything online. So all the other features other than selling. Is this possible?
Hello,
Thank you for your interest in our theme!
Sure, it is possible to remove the ‘Add to Cart’ button in Woocommerce. Please contact our support team for the directions after the purchase.
Best Regards,Mobile page speed is 6 (six) out of 100 .. a mess! Is there a way to fix this without disabling themerex addon? I have teried cach and min the js and css, and the best one if I have 27 out of 100 .. it is imposible to rank a site with this numbers!
Hello,
Thank you for contacting us!
Website loading time depends on many factors like server response time, image optimization, caching etc. Google page speed does not actually measure the speed of your site. Speed – the loading time of your site – is the most important metric which counts for user experience and for SEO. The suggestions of Google page speed are often unrealistic and even impossible.
We recommend using GTmetrix or Pingdom services in order to check the speed of your website.
Regards.
Hello, I bought this theme, when installing on shopify shows that the zip contains invalid themes for what reason?
Sorry, I bought it without seeing it clearly. I found that I can’t install it on shopify. Can I refund it here? I am very sorry to cause you trouble.
Hello,
Thank you for choosing our theme!
Yes, it’s a WordPress theme and it’s not compatible with Shopify platform.
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy). You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new The manager in charge will get back to you.
Regards.
I am very sorry for the trouble caused to you, thank you for your understanding,
You are welcome.
Is anyone else having a problem with having the Menu display on the homepage? My menu displays everywhere else, but it doesn’t display on my homepage. Not interested in paying for a new support license just to get the homepage menu working again.
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
We haven’t been able to replicate the issue on our live demo and haven’t received any similar requests from other customers using this theme. Please check if you have installed any 3rd party plugins – some of them may cause conflict with the theme.
If the issue persists, please submit a ticket at https://themerex.ticksy.com/ – choose “_Presale questions” category (it doesn’t require support renewal) and we’ll check if the problem is theme related. Thank you
Where I can find the import file of the slider?
Hello,
Please submit the support ticket at https://themerex.ticksy.com/ – and get qualified help.
Best Regards,hello. I want to ask you about the filtering. Can i have a filter with Year, Make, Model, Size, Finish and others? to find the wheels i want?
Hello,
Thank you for your interest in our theme!
The Filter is not included into the theme by default. Please submit the ticket at https://themerex.ticksy.com/ into ‘Request a Paid Customization’ category for more info on the filter creation.
You can also consider this theme with filter https://themeforest.net/item/reisen-automechanic-car-repair-theme/18891512
Best Regards,Can I use WPML with this theme?
Hello,
Thank you for your interest in our theme!
Yes, the theme is compatible with WPML.
Best Regards,Hi i cant activate licence,it says invalid..i purchased theme.
Hello,
Please submit the ticket at https://themerex.ticksy.com/ into ‘_Pre-Sales’ category to contact support team.
Best Regards,
Why is this theme NOT accepting my purchase code? I just bought it and it says not valid
Hello,
Please make sure to submit the ticket into this category directly https://themerex.ticksy.com/submit/#100010635
If the issue persists, please submit the ticket into ‘Pre-Sales’ category (Purchase Code is not required), specifying the Purchase Code in the message body and the support team will get back to you.
Best Regards,
Hi How do we update Revolution Slider & Page builder? Are premium versions not included in the theme?
Hello,
You have received WP Bakery and Revolution Slider plugins bundled with the theme so they are fully functional without the activation. New plugin versions are included in next theme update or you can receive them whenever you need the update via tickets. Please submit your request at https://themerex.ticksy.com/ to get the most recent plugin versions. Thank you!
Best Regards,
