113 comments found.
Hi. Pre sale question.How easy is it to create the moving elements that appear in this demo? I like the theme but want something that i easy to re create Thanks
Hi there,
Thank you for taking interest in our theme!
You can import our demo content, as it is explained in this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-All the content that you see on our live demo site will be downloaded to your WordPress and you can use it as a starting point for creating your website.
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Hey. How to add 4th Level Menu. Now it is onlu 3 levels in menu. ???
Hi there,
Thank you for writing in.
Unfortunately our theme support only up to 3 menu levels.
Let us know if you have more questions
Support
Select Portfolio part of
Qode Interactive
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Dears, we have to decide if to buy the theme or not. So we cannot open the support at the moment. But we need an answer: the demo called parallax portfolio, on the smartphone, oriented in the orizontal way, doesn’t work properly. You may see only the gold title. The black one is hide. So for example where is wrote “web design” in gold, you cannot see “fresh prints”. And so away in the other sections. May you please let us know something about? Thanks Sincerely
Hi there,
Thanks for taking an interest in our theme!
Once we test this on our side, and we tested it on different mobile devices, we simply can not replicate the issue as you can see here (horizontal view) and here so if it is a specific device please let us know.
Do let us know if you have any additional questions anytime.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hiya! I have the theme up and going but for some reason its just showing a white blank screen in IE, but looks fine in chrome. Any idea?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our help center and include your website URL along with wp-admin access and one of our support agents will assist you with all of the questions that you may have.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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It looks like we are missing some files in the archive we downloaded. The slider is not working. I read your comment here: https://select.ticksy.com/article/10121 about uploading this LayerSlider_Export_StockholmN.zip, but it is not in the archive. I tried another one, and I’m getting this message: https://www.screencast.com/t/HctqaBJ9 could you please provide us with the missing file(s) so that we can see this slider: https://alecta.select-themes.com/parallax-portfolio/ Right now, this is what we see: https://www.screencast.com/t/R7dzWsWx6Cm3 Thank you.
Hello,
Thank you for using our theme!
Please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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Thank you very much for all the support. I am very impressed!
Hi again,
We’re glad our agents could be of service!
Support
Select Portfolio part of
Qode Interactive
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Hi there. I want to purchase this theme and use the fullscreen showcase home.
Please advise: I wish to install the theme via SiteGround. My question is will that import and install everything or do I need to go back and install thing slike slider revolution separately?
Lovely theme by the way. I hope Il be getting it as it appears in the advertised live demos.
Thanks.
Hi there,
Thank you for taking interest in our theme.
In order to successfully import our demo content, you will need to have these server resources:
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;
You can ask your hosting provider for a package with these resources.
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Thanks.
You’re welcome,
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Is Aleta GDPR compliant or do I have to install a privacy/GDPR plugin?
Hi again,
Please take a look at this article about GDPR compliancy: https://select.ticksy.com/article/13075If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Hi there… I just bought this theme. I have been using wordpress for many years. I just cant seem to get anywhere with this theme. Extremely frustrated 
Hi there,
We are sorry to hear that.
Our themes are pretty straightforward and easy to use, so if you are having a specific issue with our theme, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Hi there, I purchased you theme a few days ago. After installing the Alecta theme I am facing the 503 error again and again. I’ve disabled all the plugins but issue is not resolved yet. Please help me ASAP (I am already behind the schedule). Thank You!
Hi there,
We see that you posted a ticket and we answered it.
We also checked your website and it is working normally.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if we could keep this conversation there. Thank you.
Support
Select Portfolio part of
Qode Interactive
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Hi where can I turn on the shopping cart icon? it doesnt show on my theme
Hi there,
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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How can I adjust the logo size?
Hello,
Logo size depends on your header height. But also, it will be double smaller then original image size that is uploaded for logo field. So, just upload image that is twice bigger then the size you want to see.
Best, Select
Dear sir/madam,
There is an update for WPBakery Page Builder (6.0.3) but when i try to update it tells me that I need to wait for my WordPress theme author to update WPBakery Page Builder on their side and push it to me. When can I expect the update?
Hello there,
In Alecta update 1.4.1 from May 16th, 2019 we updated WPBakery Page Builder to version 6.0.1, new update is not scheduled yet so we can’t provide precise information regarding release date. For now, please stick with the 6.0.1.
Best Regards, Select
Thank you for your fast reply!
You are welcome.
Hi How to install pages which are presented in live demo? Do I have to create each page from zero using available blocks and elements ?
Hi there,
Thanks for writing in.
You don’t have to create each page from zero, please follow instructions from this article of ours https://select.ticksy.com/article/12623/ in order to import all the live demo pages with our one click import.
Best Regards, Select
Pre-Sale question: Hello, I really interested in your theme. We though of revamping our website. I have seen in the details you mentioned, it’s SEO optimized but once I want to check with you whether it’s fully optimized or not (which includes minified css, minified js)? Because later it should not become problem for us. Also in the demos, I didn’t see any top bar for any homepages but I hope it exists. We definitely need that feature for our website. Kindly clarify my doubts.
Sorry, forgot to ask one more thing, we have some widgets like “Get a free page audit” . Can we integrate that widget in slider revolution plugin in the home banners?
Hello,
Thank you for taking interest in our Alecta theme. Yes, our theme is SEO optimized, but for advanced optimization you could use some plugin for this purpose, such as Yoast that is fully compatible with our theme. Yes, assets are modified https://www.screencast.com/t/I8vC5xXb4pys Top bad is disabled on our demo website but could be enabled of course https://www.screencast.com/t/LY8ZNS1H Yes, you could add any content inside Slider Revolution.
Best, Select
Thank you, will get back to you soon
You’re welcome.
Hello! Does the template contain pictures?
Hello there,
Thank you for taking interest in our theme. With our demo import you’ll get all media files we used on demo website, but please, note since images are authorized, you need to purchase your own licences if you want to use the same on your website.
Best, Select
Now content is under sticky menu when site is scroll on top. Why? Can i change content start after sticky menu?
https://imgur.com/a/q6SJj47Hello,
Please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Hi, how change color underline top menu hover?
Hello,
This color can be changed in Select Options > General > Design Style > First Main Color.
For theme help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you. This dashboard is for pre-purchase questions. Thank you for understanding.
Best, Select
Hello! I love love love this theme so much. Especially the options to customise and way the portfolio works. Am I able to buy just the portfolio as a plugin for a couple of other websites I’m building?
Hello,
Glad to hear that you’re enjoying Alecta! We don’t sell the portfolio as a separate plugin.
Select
Hi there, I would love to buy this template but I need some wordpress expert to install it and customize it with my actual wordpress. any help to do that would be greatly appreciated.
Hello,
Thank you for your interest in Alecta! We are currently not taking on custom work, but if you’re looking to hire someone for the job, perhaps this link will be helpful: https://studio.envato.com/ .
Best, Select
Hi, need to change color of pagination portfolio. How can I do?
Hello,
For theme help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Hi, how do I update my theme?
