Hello! They’ve answered you, please check.

Thank you very much for the quick turn around but the issue is not resolved yet. Can you please request the support team to look into my response. We suppose to launch the project in 3 days and still the team is struggling with importing the demo content, your immediate response is highly appreciated.

Can you in any way tell me how to install the demo in wordpress… is there a file you can send me or guid me in anyway?

Hello! You need to activate the theme license first. Please follow our docs: https://promo-theme.com/luxa/docs

Hello! Please check that your theme is the last version and the sansara shortcodes plugin is updated too.

I got the latest version of the Theme. I don’t even have the “sansara shortcode” plugin. Where do I get that? That plugin didn’t come with the theme.

You can find it in the plugins. Please look more attentive

I think you should be more attentive, because Sansara is a totally different theme, we are talking about the LUXA theme not the SANSARA…

Sorry, It was mistaken comment. Sure, Luxa addon plugin.

Please check the banner shortcode settings and disable “pause on hover”

Hello! Have you got this message after the theme activation “Dear customer, your theme is activated successful?

yes I get the message every time I do it. Whenever I come back to the activation page the code has changed and I am asked to enter it again.

Hello! Please go to Theme Options -> Site Info and check, did you parameters have changed? Also, please check the database user rights ( to create temp tables in the database) And check the php error log, you can find it in the admin panel of your hosting or contact your hosting support

the values were not right, I corrected that by modifying the php.ini file making sure the correct values are in place by looking at “Options -> Site Info and check” and phpinfo.php. HOWEVER, the installation of the “demo content install” shows the same error “The execution failed. Please check error.log” how do we fix this?

the error appears when “Image Sizes Restore” step is underway. The error “The execution failed. Please check error.log” appears on the site. And the error.log shows the following error:

What are the next steps?

You can enable this step directly from Media->Retina->Generate

I went to Media->Retina->Generate clicked on generate. Went back to the demo content install and still got the following error:

“Failed to create tmp table”

You need to contact your hosting support to change the database user rights (possibility of creating additional tables in the database)

user has correct permissions, full error:

Failed to create tmp table _fwbk_wp_xxxxxxxx_wc_download_log. REFERENCES command denied to user ‘spjcxxxxxxxxx’@’111.111.111.11’ for table ‘wp_woocommerce_downloadable_product_permissions’

Check that this table doesn’t have more than 64 characters. The main table name can be very long. There can be 2 issues: dbuser rights or table name longs than 64 (including temp table)

the name has 48 characters. I’m on the phone with goddady, it seems no other settings can be changed, here is there official response: “As per our discussion, due to this being a managed WordPress account, you do not have access to modifying the permissions for the database or for the users. If you need to make any additional changes to the database setup you would need a different type of hosting platform. – Ash Langenberg GoDaddy Guides | Hosting Support “

Try to create this table manually (via phpmyadmin). It will solve your problem

How many fields should I create it with, what names and what type each field?

I created a table with that name and I’m still getting the same exact error. I spend 2 hours with godaddy on the phone they claim they don’t give me the option to change permissions for users however you say they do provide me with those options. my hands are tied. I’ll send you access to my phpadmin console so you can create the table and we can see if that works.

Our support team has ansered you

yes thank you, you guys went into my phpadmin console and created the missing table, however the error didn’t go away, what can we do next?

other way to change your hosting plan as your hosting provider say

no, I’m in a multi-year contract with the current plan, if I change anything they’ll remove some offers that I have and bump the price to more than double which at this moment is too expensive and on top of that unnecessary (as all the other templates I have work fine). Can we agree on a refund as the template specifically doesn’t work for me and my hosting?

Sorry, no, the creating temp tables is the standard hosting feature. Please send our support team your URL and WP login, they’ll help you to install another way.

That’d be great, sent credentials via email. Thank you

most of the theme loads now thank you!! Could we work on getting the rest of the demo content loading? I see the footer and the top menu are missing (when compared to the demo). Thank you!