5227 comments found.
I´ve just found the solution..My mistake, sorry
Cannot read property ‘top’ of undefined on Script.min.js on demo site. Please check.
any good news? Cannot read property ‘top’ of undefined on Script.min.js on demo site.
Hi @oldsheep35!
Thanks for using Jannah.
We have checked our demos and can’t see this issue, Can you please provide more details on the client? What device/browser/version?
Thank you, we look forward to serving you!
Best Regards.
I can’t believe the Instagram button issue still not fixed after several updates!!! Please, could you fix that issue? Still waiting for several months. Thanks.
Hi @JosanUp!
Thanks for using Jannah.
Instagram counter, Instagram widget and the Instagram section above the footer work fine without any issues, check our demos.
If you have any questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
The counter doesn’t work for the last few months. I can see that the Instagram bar works fine now but again, not the counter (after introducing the ID and the username).
Hi @JosanUp!
Thanks for using Jannah.
It works fine on our demos and other customers, make sure you are using the latest version of Arqam Lite, and you have set the Access Token Key in the plugin’s Settings page.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, may I know is there a bug with the theme? As I couldn’t find Author Template Page, Site Map Template Page in the theme.
Hi @jan_bong!
Thanks for using Jannah.
No, there is no bug in the Author template, you can check it on our demo site https://jannah.tielabs.com/demo/authors-2/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi team, but when I add a new page as accordance to the documentation, there is no selection for Template Page :/
Hi. In block styles , block title icons?? Three column style??
Hi @Jackkmilo99!
Thanks for your interest in Jannah.
There is no option to set custom styles for individual blocks, You can set an icon for each block, there is no 3-columns layout available in the theme.
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Custom changes are not saved on any page such as assigning a spatial sidebar or hiding the page title
Hi!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi there 
Just to let you know that Jannah features in our latest theme roundup on Tuts+ 25 Newspaper WordPress Themes to Make Awesome News Sites in 2020. Nice job—feel free to spread the news!
Hi @ianyates!
Thanks
Best Regards.
Dear and Respected Sir Is this gorgeous theme is compatible with new versos of WordPress.,that is, 5.3 or may we wait for an update for it?
Hi @frbuttpk!
Thanks for using Jannah.
You can update to latest version safely.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Is there a bug? I couldn’t see Author Page Template in my website Page :/
May I know what had happened? As all the thing disappeared suddenly >.<
https://stayoncourt.com/author/Hi @jan_bong!
Thanks for using Jannah.
No, there is no bug in the Author template, you can check it on our demo site https://jannah.tielabs.com/demo/authors-2/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
i have plan to buy this theme there is any discount or offer on this theme and have discounts for students ?
Hi @9745799439vava!
Thanks for your interest in Jannah.
You can Save 33% on Jannah theme during the current Cyber Monday sale.
if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
hey I purchased. great theme! I’m seeing this warning in the AMP plugin “persistent object cache is enabled” do you have any idea how I can fix this? im using wp rocket for cache
Hi @TEAM_G!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi. I am interested in your theme. I have questions before purchase.
1) Can someone from your team help me to setup your theme on our server today? 2) Can someone help me without loosing our articles posted on previous theme? 3) I am mainly care about speed of the website. Would you help me to load your theme faster?
Thanks.
Hi,
Thanks for your interest in our theme,
Unfortunately, we don’t provide installation services. check this article for how to install the theme https://jannah.helpscoutdocs.com/article/9-how-to-install-jannah-theme
And this for configuration https://jannah.helpscoutdocs.com/
Best regards
That’s great information. Thanks. How about our previous articles? How to retrieve in your theme?
No response
Hi @openhack!
Thanks for using Jannah.
Nothing will change, any data is in the editor will not be touched.
Best Regards.
How many video support (for embed) do you have? For example, youtube, dailymotion, vimeo, ok.ru, facebook.
Do you have poll or quiz in your theme?
Do you have a customization package?
Hi,
Thanks for your interest in our theme.
1- Our theme support all services that already supported by WordPress itself https://wordpress.org/support/article/embeds/#okay-so-what-sites-can-i-embed-from
But the Video Playlist block only support Vimeo and YouTube
2. No, there is no a feature like that in the theme.
3. No, we don’t provide any customization services.
Best regards
Can third party plug in for poll and quiz work with your theme?
Yes, any plugin will work with the theme.
Do you provide your food recipe theme customization service and how much charges ?
Hi,
Thanks for your interest in Jannah.
Unfortunately, We don’t provide any type of customization services.
Best regards
I have problem with category layout, I set it to Masonry #2, then I tried to change it again, but its only showing “Masonry #2”, I cleaned the cache, disabled the cache plugin and disable cloudflare, and upgraded the theme … without any result!
Should I renew my support to solve this bug?
Thanks,
Hi,
Thanks for using Jannah,
We have tested the reported issue and it is clearly not a bug in the theme,
If you are changing the layout from the theme options page, Make sure you didn’t set a custom layout for the category it self, Go to the category edit page from Posts menu > Categories, then choose the category you want.
Also try these common solutions:
1.Update everything including WordPress, the theme and plugins. Available updates appear in Dashboard > Updates.
2.Deactivate all plugins in case there is a conflict. If the problem goes away while all plugins are inactive, then reactivate them one by one to determine which is causing the problem.
3.Clear cache in both your browser and in any caching plugins that you are using (also disable services like CloudFlare, if used with your website).
4.Revert code changes if you have modified the theme’s code. If using a child theme, reactivate the parent theme.
5. If using a child theme, reactivate the parent theme.
If none of these fixed the issue you will need to renew your support to create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you.
How much Plugin require to run this theme?
Hi,
Thanks for your interest in Jannah.
There are no any plugins required to run the theme.
Best regards
Hello. After updating the theme to its latest version, I noticed an error in Page Builders (for Homepage) and the option to not duplicate posts.
https://jannah.helpscoutdocs.com/article/66-dont-duplicate-posts More specifically within the section widget, using the recent posts tab. https://jannah.helpscoutdocs.com/article/62-page-builder (5. Manage Section Widgets)Previously, the recent tab (widget) ignored posts that were already in other sections of the home. Not repeating them. But since the last update, this has not happened anymore.
Which makes no sense, because home ends up with repeated posts.
I took a look at some demos from the official site and this has also happened there. So it seems to me to be something from the latest version.
Is that right or has the way these options just worked changed?
My site if you would like to see how the recent posts tab on the side has repeated the content of the other areas: https://www.portallos.com.br/
It didn’t work that way before. This changed after the latest theme updates.
Hi,
Thanks for letting us know about this issue, I will report this to our team to check and fix it in the next update.
Best regards
There’s a bug for blind people using iphone’s “Screen Speak” feature. Homepage is fine, but when going into a post, it reads the title and then starts reading random titles from around the site instead of reading the post’s content. I’ve been contacted by a blind-people organization asking me to fix it. I asked them to test it on Jannah’s demo and it happen there as well, so – if you can fix that I guess many blind people will be grateful. Thanks
Hi @orenlebbo!
Thanks for using Jannah.
Thanks for letting us know about this, it will be improved in the future updates.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, you forgot to fix it on the last update.
Hi @orenlebbo!
Thanks for using Jannah.
It still on our todo list it will be improved in one of the future updates
Best Regards.
Hello, developer
I have a problem that I need to contact you by email, please tell me how to contact you, because there are pictures to send to you, thank you very much.
Hi @tangrenkeji!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi What are the recommended picture sizes?
Hi @Hakkiucar33!
Thanks for using Jannah.
The minimum recommended image size is 780px x 470px
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
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