5479 comments found.
Hello I need help. Mobile menu just not functioning. Will not activate hamburger menu. Can you help fix
Thank you
Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, so we will get back to you via ticket as well. Thanks!
beautiful templates with easy upload of demo. My question is I want to change my host provider to another hosting company. Will I lose license of my plugins etc if I move my website to another host?
Hi, you can move your website to another hosting without get more licence.
Just use only licence you had right now. Thanks!
how do I activate WPbakery license?
We’ve purchased extend licence of plugin WPbakery so when you using Alone theme you can use it without licence key. Thank you!
Hi there, we are trying to show the volunteers as in this example like Peter, Dany and Smith, wit the text on the photo when you hover on it: https://www.bearsthemes.com/themes/alone-general/
But in our example the name, the icons etc are below the photo and we can´t get this style.
Can you help us?
I´ve just created a ticket sorry, I I haven´t notice you have a Ticksy channel.
Hi, We discussed with you in the ticket. Please check the ticket. Thank you!
I just installed the demo content and plugins. The plugins “WPBakery Page Builder” and “Slider Revolution” will not update without license codes. I thought these plugins were included in the theme. What’s up?
Not only can I not update these plugins, I can’t even use them without activating them. Can you please tell me how I can get these plugins to work.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
I have installed the Alone theme and I would like to do my work on a child theme. Can you tell me where I can download the child theme?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hi, i´m interested in pucharse the Aone Charity theme but I´m not sure it it´s compatible with Wordpress 5.3
Thanks and Regards
Hi, Yes, Alone compatible with WordPress 5.3
Thank you !
Hi, I have updated the new theme version and also updated js composer plugin but after update seeing that event short codes stop working ? “[vc_events_listing post_total_items=”2” offset=”0” layout=”style1”]”
Plz check attached screen also. https://paste.pics/7e8a16ebd0f6751a2a42cb796f968dd9Waiting to your fast response plz !
Regards
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
Hi, Thanks for your fast reply. The issue is that my support expired so what will do now ?
Regards
Hi, just make sure you enable Visual Composer page builder. Thanks!
Hi Yes visual composer is enabled as I stated that I have upgrade the latest version of theme and also visual composer (Js Composer) and short codes stopped working. Even below short code is not working including the short code which I have sent earlier.
height="52px"]
Plz let me know where need to send the info now as this is my live website ?
Regards
[vc_give_forms_slider layout=”style-6” items=”3” margin=”30” slide_by=”1” responsive_table_items=”2”]
Please contact us via mail: sp.bearsthemes@gmail.com Thank you!
Email sent with website info. Thanks.
Hello there, I recently updated my organisation’s website to the latest version of WordPress and got this:
Warning: Declaration of FW_Auto_Install_Upgrader_Skin::feedback($string) should be compatible with WP_Upgrader_Skin::feedback($string, ...$args) in /home/deafvictoriaorg/domains/deafvictoria.org.au/public_html/wp-content/themes/alone/theme-includes/includes/sub-includes/auto-setup/class-fw-auto-install.php on line 1264
What’s the solution for this please?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
I have bought an Envato template. I installed it on website to do some testing so now I wanna install it to production website but I’m getting this message: This product is in use on another domain: blahblah.com Are you using this theme for a new site? Please purchase a new license
I no longer use the template on the testing website even I have removed the template on the testing website
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hi i tried to reach you on your email, please reply to it….is it possible to add “add to cart” button for donations?
Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap! Thanks!
I am unable to login to your support center but i have emailed on your email address can you please reply, We do need customization…..;will be waiting for your prompt reply
Could you email to us on sp.bearsthemes@gmail.com so we can check and get back to you asap. Thanks!
Hi,
Presale question,
My client wants to integrate custom payment gateway and he doesn’t prefer add-ons. Will you able to guide me with custom payment gateway integration for each of the “CAUSES” that my client will setup.
Hi, Yes, if they good with PHP code, we can help they any question and path file to help they custom payment gateway. Thank you!
Hi, I bought the theme and installed all the necessary plugins but unfortunately, after importing the “Alone Health” demo, some parts are not like the original. You can help me?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
Bears
password123
thank you.
Hi, let’s us check and help you, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will get back to you asap!
Hello, I have problems with mobile menu. How I can set a menu with “hamburger” button for small devices? The position Mobi Menu remains equal to Top Primary Menu
Thanks
Hi, let’s us check and help you, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will get back to you asap!
Hello, I’ve purchased the Alone theme but never used it (1-2 years ago).
I would like to use it now for a projet. I installed it with Mamp in local and online with Filezilla. I tried maybe 12 times offline and 1 time online but it seems to be difficult to work.
Everytime I try, it’s very slow, and at some point I get a error page message.
I never get to see the preview mode and the WP Bakery builder doesn’t work in frontend mode.
The theme seems to be not completely working…
Can you please check this online version and come back to me with some answers. This is the first time I’m using it…
http://new.maisondelaculturejuive.be/accueil/Hi, The first, please make sure you are using Last version Alone theme from themeforest. Then follow document to setup demo data, If have any issue let’s us check and help you, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will get back to you asap!
Hello, thank you the answer. I’ve downloaded the last version of Alone Theme from my download section on Themeforest. The problem seems to be somewhere else. Unfortunately I cannot open a ticket since I’ve purchased the item more than a year ago, and I’ve purchased the extended support to 12 month but never used the theme since.
Is there another way to contact you ?
Hello, I’ve some problems about the activation of the following included plugins: - Revolution Slider - Visual Composer - Essential grid
How is it works? Could you explain me the right way to activate them?
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap!
Hello
After installing the theme like a regular WordPress installation I am unable to properly install the demo content and plugins.
Once installed, for a brief moment it will say “Installed successfully”.
I am then redirected to an error page that says:
Sorry, you are not allowed to access this page.
Can you please help.
Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site, our support team will check and help you asap. Thanks!
Hi, we need to try in a local environment the different theme’s customization, but seems that we have to activate the license to download the demo contents and the required plugins…
Can we activate and then move this site in the production environment on another domain?
I won’t burn a licence…
Best regards, Agostino.
Hi Agostino. Yes, you can use it for your local site, then once you want move website to another domain hosting, we can check and switch licence for this. Thank you!
Hi there. Just a quick pre-sales question. I like the look of your theme very much. However, I don’t want to use the GiveWP plugin (well at least not for the public to make donations).
Will the theme work without the Give Donations?
Specifically, will the funds raised stats meters work, or are they part of the plugin?
Is it possible to manually enter a donation via the Gift plugin from the backend?
Thank you. Tim
Hi Tim. thanks for your interested Alone theme. Current we are using plugin Give plugin for Donation feature + Course data postype. About Funds raised it is an element of Alone theme and you can manual enter a donation from backend.