4647 comments found.
Hello, I recently purchase this theme and i have implemented it on my store. Everything is working great so far but i have a couple questions :
1. Im using the Bergatica theme, and everything works great, but when i go to my site on an ultra wide screen and scroll down, the sticky menu that comes down with me is not adjusting to my widescreen and the 3 dashes that expand the menu navigation stay centered but the drop down menu appears all the way to the far left and its not allowing me to click anything as it disappears quick and its off centered from the 3 dashes.
2.on the sidemenu where i apply the product filters, everything works great but the default for the filter categories its to be expanded, i would like the default to be collapsed and have the costume expand as they need. I have many tags and filters that if they are all expanded it becomes cumbersome for the user experience.
3. I would also like to see if its possible to increase the font size for the vertical navigation items on the home page, they are rather small and i would like to increase its font size.
images for reference:
Image for question 1 https://imgur.com/qhMWI0N image for question 2 https://imgur.com/5HWpLaX image for question 3 https://imgur.com/gwAfDKIHi shopbeverlly,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
i already did ! looking forward to hear from your team
Thank you 
I have a gift card product in my store with variant option named “Amount” and 4 variants. When I visit the gift card product page, there is no dropdown. How do I add variant options that aren’t color or size?
Hi cdawg,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Hi, i want to ask about your theme does he accept ’’ French language? ’’ because i friend of mine told me to buy this theme but he said that if i changed the theme language the theme features changed ( Like error when adding to cart .. )
Hi LHZDesign,
You can use French or other languages well with our theme like the way you test German language on demo. When changing languages add to cart or other function still work normally. You only need to finish your translate. Here is our video for the process of translation for your reference: https://youtu.be/RsdD1OEJQzI
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/multi_langThank you so much
Hello. i have probleme when installing the theme with black background. there are many components that i can’t customise like dropbox text color and product description background from white to black and other components. please send details how to fix this.
Hi genstore,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
The variant, option bug, and the swatch bug is still there. It’s been over a week. Can you please have this fixed today? I really need this option. Thank you so much
Hi,
As we mentioned yesterday, we fixed variant, option and swatch issue on your site already. Could you please check if you check on the right theme source because we fixed it on your live site. You can see it in this link: https://timbers.co/collections/wooden-rings/products/drayce-series-tungsten-carbide-mens-womens-wooden-ring-with-sandalwood-inlay-8mm-6mm?variant=19919176106046. The issue was fixed. If you see any issues on your site, could you please send us the images showing the issue you mentioned. You said that it was over a week and we were unable to fix it. That is not true. We fixed all the issues you mention including this issue in the first time. However, you wanted to remove your app and you did it so it reverted all the changes we made to the original code. And then you asked us to help you again, rush us again. We are trying to help you and please wait for us.
Comment tool here is not where for you to rush immediately after you just sent an email to us. We have other customers.
When we already supported you and you delete them, we will charge fee for doing again or you can update luxwatch to newest version. We updated this theme yesterday to add new function for luxwatch and fixed the bugs luxwatch has.
Thank you
Mega menu is not working since I update with new version of theme. It worked before but it doesn’t work for multi-level drop-down menu. It only work for the menu without multi-level. Please advise. Thanks
Hi ecworld,
New version works well without no bug on menu. Could you please extend your support and contact our support team directly at: support@halothemes.com to have deeply check on your site and find the reason why it doesn’t work on your store.
Best Regards, HaloThemes
This theme was updated today? What new was added/bug fixes made?
Very interested in Purchasing
Hi i78700k,
We are not sure but we think you are not a pre sale customer, instead of that you are using our theme. You contacted us with many comments from 2018 up to now and always ask for the changes or updates on our theme with a sentence to mention that you will purchase theme to encourage us answer for your questions.
We are sorry but this is our concern when recently we figured out that there are a company uses our theme (1 license for 27 stores).
Sorry for this, HaloThemes
I so glad you said ’ you’re not sure ’ because in fact I have purchased your theme recently. I will upload proof of this later. I am shocked you are accusing me of using your template on 27 stores. I will be complaining to Themeforest in relation to this.
The reason I comment here is because your support is very much lacking taking 2-3 days to respond to simple queries. I post here as I have found I get response within hours not days.
As I said I will upload proof of Purchase later.
Hi,
Thank you so much for your feedback. And we didn’t say that you are that customer who used 1 license for 27 stores, we already determined who was. We mentioned that we recently had that customer and hope you can be clear with us about saying that “Very interested in Purchasing”. If you purchased theme, you can comment here too so we are not confused and can determine you are customer who purchased theme to send you the correct answer for question.
Also, we always have changelog at the bottom of landing page of Ella theme for each of update. We sent you that information to help you know about the update.
Thank you so much and we are sorry for any inconveniece caused by our answer above.
Thank you
Hi, I went live a week ago but have 2 major issues on my home page which needs immediate action. I send email with issue last week but the issue is still not resloved. Could someone please look into this asap as its effecting my business. Many thanks, Rup Ghai
Hi Rup Ghai,
Thank you for your waiting. There are main holidays at the end of the year and the tickets for requests increase much. We will try to proceed and get back to you ASAP.
Best Regards
How do I make the product options (variants) have a square instead of a circle? Also how do i remove the cart and back to top from the mobile version of the website? Its stuck to the side of the website on the mobile version
Hi Vetsales9,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Hi, I am currently using the WatchTica theme. I would like to ask about Loremous Cosmo. If I can customise the number of banners.To have double the number of banners instead, 8 of it. Wanted to make the grids like this https://www.watchgecko.com/. Or if I customise it to make it like this website, how much does it cost?
Hi watchesmain,
Could you please contact us directly to support@halothemes.com, our technical team is glad to support you.
Thank you so much
Template “page.about-us-2” can only be applied to one page. If I apply to more than one page, it overwrites the previous page content. When in the theme editor, pages that have the same template applied to are loading the same content. Editing one page, edits all pages with the same theme. Is this by design? Thanks!
Hi gyventi,
What you are requesting is not supported in Shopify structure now. Thanks
My Paypal and Apple Pay buttons are gone now after the debugging on the theme. Please help, what happened? How this is even possible? I thought the payment page is on a different platform on shopify.
Hi,
Our technical team contacted to you. Please keep sending via your email thread.
You didn’t setup payment providers for your site so it didn’t show.
Thank you
I am having the same issue as others. Side menu filters do not show. They show in the theme editor but the changes do not apply or show on the production site. I have done this before with previous versions without issue. It is probably a settings bug. I am using Ella latest version.
Please make the recently viewed floating bar obey open/close commands from page to page. It is very annoying to have to close it over and over again from one page to the next. This is quite elementary!
The main vertical menu on a PC needs refinement by adding additional JS code to address mouse movements at an angle. It closes when the mouse is moved at an angle, which is very annoying. This issue was resolved many years ago by other scripts. See this: https://css-tricks.com/dropdown-menus-with-more-forgiving-mouse-movement-paths/#article-header-id-4
https://rawgit.com/kamens/jQuery-menu-aim/master/example/example.htmlIn the blog posts section, when show author is unchecked and date is checked, the “on” before the date should either be removed or Capitalized.
In the blog post pages, the Tag Cloud should section not appear if there are no tags to show.
Hi gyventi,
Our technical team will reply to you via email you sent for the details of each request above
Thank you, HaloThemes
Thanks!
How do I find the change log? I want to make sure I know what changed before I update my entire site.
You can see at this link: https://themeforest.net/item/ella-responsive-shopify-template/9691007?s_rank=13
Scroll down to the bottom: http://prntscr.com/pzc811
Thank you so much
hello,
I am still waiting for your support team to reply to my message on the issue of my cart page not showing when an order is added to cart.
We replied back to you, you got this issue because there is wrong setting in currency, could you please help us check back?
Hi, I recently purchase this Ella theme and is great for my shopify store but i’m missing (2) page templates for the sub collections. i’m missing page.collections-list-1 and page.collections-list-2 I sent you an email today and hope you can quickly add those codes or you can email them to me and i can add those missing codes. Thank you
Hi yovaniturcios,
We replied back to you, can you help us check?
We just updated Ella on November 17th to add 2 more sub collection pages, you need to update theme to have these 2 pages. We also have instruction for you to to update theme without losing your settings (but the update will lose custom code)
Here is instruction to update theme: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install-theme
Scroll down to: http://prntscr.com/pz300s
Thank you so much, HaloThemes
How do i update the theme to the latest release or will update automatically
Hi marciraxy,
We also have instruction for you to to update theme without losing your settings (but the update will lose custom code)
Here is instruction to update theme: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/install-theme
Scroll down to: http://prntscr.com/pz300s
Thank you so much, HaloThemes
Hey guys how do you change the color properly for the buttons on the product page ? The Button 1,2 and 3 don’t really make sense to me to get the right configuration set up
Hi,
You can change the color of button, please keep contacting us via the email thread you sent us. Thank you do much
Inquire about When it is updated Shopify Jewelry & Accessories Jewelias
For now he is Jewelias Demo. [Version 3.0.0: Sections Ready] 09 April, 2019 : Jewelias Demo Added
Hi,
Could you please explain more for your question?
Version 3.0.0 means it is for Ella theme update.
Jewelias is only version 1.0.0
Thank you so much
does the new update works on the RTL version as well?
Hi,
No, the update version is not available for Ella RTL, we will update for RTL in the next time. Thank you so much
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